Total 9 human resource business partner job vacancies in Singapore

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Team

Our organization's mission is simple. It is to:

Contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to our Sales counterparts. We will do this through a maniacal focus on people, process, and tools. The Business Development organization will be anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. When executed well, we believe the Business Development organization will be a competitive differentiator for Cloudflare.

While accomplishing this mission, we strive to be a team that always “puts our Cloudflare hat on” and focuses on the best interests of the company.

What you’ll do

We’re looking for someone who has extensive Sales, Operations, and management experience who can help build the operational infrastructure for our Business Development team. While building this infrastructure, the candidate will also be responsible for executing on quarterly targets, ideating on ways to scale the team, and preserving our collaborative culture. While the role is defined today, we expect the next 12 months to bring change and new challenges including helping to develop a growing team of extraordinary managers.

Responsibilities

• Drive a solid base for the operational infrastructure for the Business Development team. This includes data syndication, building effective prospecting motions, implementing tools and technology, and driving effective handoffs with Sales.
• Develop and maintain effective partnerships with Sales, Marketing, Operations
  • Sales - Mutual understanding of handoffs, qualification criteria and pipeline quality/quantity
  • Marketing - Quality/Quantity of MQL’s, campaign measurement & effectiveness, messaging development
  • Operations - reporting, process improvements
• Stay up to date and infuse industry best practices on effective Business Development strategies into the organization. Collaborate internally with other regions to learn/share on what's working.
• Managing a group of 35+ (expected to grow) Business Development professionals and managers. This is a 2nd level leadership role.
• Build and execute on a career planning strategy that fulfills our vision to have the BDR team a company-wide incubator for talent
• Recruit, interview, and hire BDRs at scale

Requirements

• At least 10 years’ experience leading a sales team of BDRs or Account Executives, of which at least 5 years’ experience in scaling a team of 50+ reps
• More than 10 years’ professional experience working in a rapidly growing technology company
• Bachelor’s degree required
• Proven track record of closing sales and exceeding quota
• Experience building career development programs for high performing individual contributors
• Experience with funnel management across multiple channels (inbound, upsell, outbound, marketing)
• Knowledge of using Salesforce and related systems (data tools, Lean Data, Sales Acceleration tools, etc.)
• Excellent project management skills
• Self-motivated and possess entrepreneurial spirit
• Comfortable working in a fast paced and dynamic environment
• Strong interpersonal communication skills (both verbal & written)
• Aptitude in learning technical concepts & terms
• Demonstrate excellent communication skills

About the team

The PreSales Partner Solutions Engineering organization guides Partners toward excellence as technical Cloudflare champions. As a member of the Partner Solutions team, you are a technical thought leader and trusted advisor. Partner Solutions develops technical Cloudflare champions within the Partner ecosystem, guides Partner technical sellers through their Cloudflare journey to build & grow Partner Practices, and collaboratively celebrates joint successes.

What you’ll do as a Senior Manager, Partner SE in APJC

You will play a pivotal role in driving our partner technical strategies, enhancing partner capabilities, and contributing directly to the success of our partnerships. In this role, you will guide Channel partners through their Cloudflare journey with your strong leadership, technical, and business acumen as well as lead, mentor, and develop a team of Partner Solutions Engineers to deliver technical coverage aligned with our Partner Program.

The Partner Solutions team engages with Partners to provide expert technical guidance and expertise, including leading technical discussions, demos, and presentations to partners and their clients. Your team will collaborate with partners on solution design, integration, and implementation, as well as provide hands-on technical assistance during offer development and integration.

To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of partner and customer success should drive you through the entire organization as you seek out and advise your team on how to provide scalable technical coverage for partner needs.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to roll up your sleeves and get your hands dirty.

On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other, and you will be an integral part of driving that culture. As a Partner Solutions Engineering Manager at Cloudflare, you will be part of a diverse group of technically minded folks working together to bring our technology through Cloudflare’s Partner Network to end customers.

Reporting to the Global Director of Partner Solutions, you will be responsible for the performance and development of your team of Solution Engineers, ensuring team growth, operational efficiency, and collaboration with the Revenue organization to expand and strengthen our Partner ecosystem.

Specifically, we are looking for you to:

• Build and lead your team with clarity, authority and empathy. Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives.
• Apply your technical background, excellent communication, and presentation skills to build strong relationships with partners and team members.
• Directly contribute by engaging hands-on with partners to drive partner success and guide them through their Cloudflare partner journey.
• Articulate and demonstrate the execution of your team vision and strategy, internally and externally. Foster team collaboration.
• Be focused on coaching and developing your team for both functional and technical skills.
• Manage & report on complex technical projects, cross-functional initiatives, and operational progress, including partner development metrics.
• Exemplify and support the navigation of building technical partner practices by partnering with your peers in the Revenue organization, engaging with your team to drive successful partner journey experiences
• Represent Solutions Engineering, building relationships with key business partners and stakeholders. This will include peer SE Leaders, Sales Leadership, Product, Support, and Engineering. Leverage these relationships to ensure the success of Cloudflare, our Partners and our Customers.

Examples of desirable skills, knowledge and experience

• Experience managing technical sales with customer and through partners:Driving technical wins
  Assisting with technical validation
  
• Experience with or curiosity in any the core industry components of Cloudflare solutions (and passion to learn more):SASE concepts and Zero Trust Networking architectures
  Internet security technologies including DDoS mitigation, Firewalls, VPN
  HTTP technologies including reverse proxy (e.g., CDN), forward proxy (e.g., Secure Web Gateway)
  Workflow from user to application, including hybrid cloud architectures and serverless application development
  

We know that the ideal candidate may not have all of the above skills on Day 1 and we’re committed to developing and investing in the right person for the role.

About The Role

We are searching for a Director, Partner Sales to lead our ASEAN and Greater China partner account team. The role will be based out of Singapore, reporting to the Vice President of Partner Sales, Asia Pacific. English and Mandarin speaking is essential to this role. You will be responsible for collaborating with the Sales Area Vice Presidents and key stakeholders to build the strategy to grow partner revenue, market expansion, and develop partner relationships to drive customer adoption in the ASEAN and Greater China regions.

Key Responsibilities:

• Develop and implement a comprehensive partner sales strategy that aligns with the ASEAN and Greater China regional sales strategy
• Cultivate and nurture executive relationships with strategic partners (distributors, resellers, service providers, alliance partners, managed service providers, global systems integrators, etc.)
• Lead, inspire and motivate your team to grow and develop professionally to achieve individual and team goals, whilst fostering a collaborative and high-performance culture
• Own performance metrics such as forecasting and related operational cadences to oversee growth in partner booked revenue, partner attach, partner-initiated opportunities, partner competency, geographical coverage and market expansion.
• Oversee partner services, partner programs, managed services, and partner marketing performance within your region
• Work closely with sales leadership, cross-functional teams, marketing, product, customer support and stakeholders to ensure a cohesive approach to the market to align partner strategies with overall business goals

Qualifications:

• 10+ years of proven success in partner sales and partner management
• 6+ years managing people
• Experience recruiting, developing, and managing both 1-tier and 2-tier channels
• Deep understanding of the ASEAN and Greater China partner ecosystem, including VARs, MSPs, GSIs, and Distributors/VADs
• Proven track record in accurately forecasting partner business and meeting partner booked, partner initiated and related partner metric targets
• Executive presence and ability to influence
• Strong written and oral communication skills
• Strong understanding of sales and partner sales cycle
• Demonstrated ability to prioritise effectively, create strategic plans, and deliver successful partner sales results
• Ability to thrive under pressure in a fast-paced environment, and manage multiple projects simultaneously
• Ability to cultivate business relationships through networking
• Willingness to travel (approximately 50%+ of the time)

About the Team:

In this role, you will contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to the Sales counterparts. You will do this through a maniacal focus on people, process, and tools. The Business Development organization is anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. With flawless execution, we believe the Business Development organization will be a competitive differentiator for Cloudflare.

This is a great opportunity to be a member of our high performing Sales team at a hyper-growth technology company. The Business Development Representative (BDR) will:

• Be the first point of contact for customers that need help finding solutions
• Develop your customer centric sales skills to deliver a stellar customer experience
• Learn Cloudflare’s products and services in detail

Similar to other roles that Cloudflare, this role has a tenure requirement of 18-24 months before you may be eligible to apply for another role within the company.

About the Role

Location: Singapore

In this role, you will be responsible for identifying and researching prospective Cloudflare accounts, conducting outreach to the appropriate contacts within each account, sourcing meetings, and running discovery calls using sales qualification frameworks (e.g., BANT and CHIIP).

You will be paired with Mid-Market Account Executives who will work to close opportunities that you source for them. You will also work with a variety of cross functional teams including product marketing, field marketing and sales enablement.

While there are activity benchmarks that lead to successful BDRs, this is an autonomous role that gives you the opportunity to be creative and proactive with your outbounding strategies. You will not be given a list and script to repeat. Instead, you are given a quarterly goal and can work with your manager to create methods to achieve them.

You will not be expected to have a thorough understanding of Cloudflare products at the outset, but we do expect you to have a strong interest in our industry and product line. You will be responsible for identifying product-fits across a variety of companies so having a passion for Cloudflare is important.

Day in the Life of BDR at Cloudflare

• Own and meet target quota related to number of qualified opportunities, value of sales pipeline, and revenue
• Develop new business opportunities from net-new greenfield accounts
• Identify target accounts with strategic timing and strong use cases through qualitative and data driven approach
• Work cross-functionally with stakeholders (account executives, marketing, sales operations, fellow BDRs)
• Help lead BDR team-wide campaigns or initiatives (we’re a collaborative group)
• Write emails and letters you’d love to open; make calls you’d love to receive; ask compelling questions
• Report, track, and manage sales activities and results using SFDC and Outreach
• Play an active role in the creation and iteration of team processes

Examples of desirable skills, knowledge and experience

• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast-paced, dynamic environment
• Strong interpersonal communication skills
• Customer-oriented mindset with empathy and curiosity
• Aptitude to learn technical concepts/terms
• Ability to manage multiple tasks/projects simultaneously
• 1-3 years of experience in BDR or in a similar capacity in technology industry is preferred, specifically in SaaS will be a plus
• Experience in Outreach is a plus
• Bilingual in an additional ASEAN language to manage customers and prospects in the respective countries

About The Role

We are looking for a Partner Director to lead a team of Inside Channel Account Managers (ICAMs) for APJC. This role will be based out of Singapore and will report to the Vice President of Partner Sales, APJC.

In this role, your first responsibility will be to attract talent and hire your inside partner sales team based out of APJC. You will be accountable for establishing the team with clear roles, responsibilities, and key performance goals to operationalize partner recruitment and onboarding, enabling Cloudflare to reach customers across new geographies and territories in APJC. You will develop strategies and programs to grow deal registrations, partner-initiated opportunities and partner-initiated sales.

You will be accountable for defining targeted partner criteria and profiles, segmentation of territories to align to our sales go-to-market, recruitment strategy, development of partners, partner-initiated pipeline strategy and partner sales growth.

Your role will require you to work closely with Partner Leadership, Sales Leaders, Partner Solutions Engineering, Customer Success, Sales Operations and Partner Marketing teams. The candidate must be a seasoned leader with experience leading a cross-regional APJC team, preferably in the technology, cybersecurity and/or networking sector. Travel will be required within APJC.

Responsibilities

• Establish and lead the inside partner sales team for APJC
• Establish cadence, reporting, goals, metrics and tracking progress
• Develop the inside partner sales strategy and operational model, including partner recruitment, onboarding, and activation
• Define targeted partner criteria, profiles and segmentation of territories to align to our sales go-to-market
• Define the geographical scale and coverage model to achieve growth and goals in deal registrations, partner-initiated opportunities and partner-initiated sales
• Run programs at scale to build partner-initiated
• Work with the enablement team to scale program, sales and tech enablement

Desirable

• 10+ years experience managing partner and or distribution teams.
• Experience working in the technology, cybersecurity and/or networking sector
• Understanding of cloud infrastructure ecosystem and cloud security is highly preferred.
• Strong executive presence
• Confident presentation and interpersonal communication skills (verbal and written)
• Existing relationships and/or strong familiarity of the partner ecosystem in the region covered
• Direct experience in recruiting, onboarding, enabling and scaling various types of partners, both 1-Tier and 2-Tier
• Builder, hustle and grit mentality, with a bias towards action
• Entrepreneurial mindset focused on continuous improvement
• Naturally curious, considers themselves to be a lifelong learner
• Experience working in a fast-paced startup environment
• Technical competence strongly preferred

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Singapore, or Sydney, Australia, or Tokyo, Japan

We are seeking a new Data Center Selection team member to improve the quality and unit cost and grow the size and number of our colocation sites/PoPs, and help us understand where on the map Cloudflare’s infrastructure needs to go next. You possess a broad set of contacts across the data center industry and are able to navigate local and international businesses in various markets to drive the best possible deal parameters. You will unlock efficiency within our vendor partner portfolio by understanding how to structure contracts to follow demand, keeping abreast of unique market dynamics and insights that help us negotiate, and managing vendor partner relationships to know where to invest and partner further with existing or new partners. We are looking for someone who excels at progressing many projects in parallel, managing dynamic day to day priorities with many stakeholders, and has experience implementing and refining sourcing best practices in a high growth environment. Getting stuff done is a must!

What you get to do in this role:

• Define regional vendor strategy for data centers
• Own deals end to end involving new and existing data center vendors and sites to support Cloudflare’s infrastructure growth including planning, RFP, commercial negotiation and execution
• Work cross-functionally with legal, operations, capacity planning, network strategy and security teams to understand requirements and project timelines
• Establish and conduct scheduled QBR and other vendor management activities with top category partners
• Represent Cloudflare credibly to external partner C-level senior management and at public conferences/events
• Expert point of contact for internal business customers & external colocation partner vendors as needed
• Contribute information to annual data center budget for effective tracking and benchmarking of infrastructure costs
• Review colocation spend & invoices for management approval
• Other duties as assigned

Skills/Experience:

• 10+ years in planning and managing data center footprints within a fast moving enterprise technology organization or cloud services, software or colocation company
• Ability to multi-task and manage complex projects across multiple teams and geographies within set deadlines
• Ability to navigate, solve problems and answer questions with minimal supervision
• Relationship management experience and excellent communication skills
• Demonstrated experience in commercial negotiation
• Experience with rack, site power and white space planning (data center sales engineering) a plus
• Experience with or understanding of network concepts a plus
• Experience in budget planning, financial analysis, or other analytical role a plus
• Experience with Jira a plus
• Multilingual and/or experience living/working/conducting business in another country a plus
• Bachelor's degree or equivalent experience required

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore

About Solutions Engineering at Cloudflare

The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team.

The Partner Solutions Engineer is an experienced PreSales role within the Solutions Engineering team. Partner Solutions Engineers work closely with our partners to educate, empower, and ensure their success delivering Cloudflare security, reliability and performance solutions.

What you'll do as a Partner Solutions Engineer

Your role will be to build passionate champions within the technology ranks at your Partner accounts, aid your Partner organizations to drive sales for identified opportunities, and collaborate with your technical champions to build revenue pipeline. As the technical partner advocate within Cloudflare, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.

You have strong experience in large Pre-Sales partner and account management as well as excellent verbal and written communications skills in both Korean and English, suited for both technical and executive-level engagement. You are comfortable speaking about the Cloudflare vision and mission with all technical and non-technical audiences.

Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with partners and customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other.

Specifically, we are looking for you to:

• Build and maintain long term technical relationships with our partners to increase Cloudflare’s reputation and authority within the partner solution portfolio through demonstrating value, enablement, and uncovering new areas of potential revenue
• Drive technical solution design conversations and guide partners in Korea through use case qualification and collaborative technical wins through demonstrations and proofs-of-concepts
• Evangelize and represent Cloudflare through technical thought leadership and expertise
• Be the voice of the partner internally at Cloudflare, engaging with and influencing Cloudflare’s Product and Engineering teams to meet your partner and customer needs
• Travel up to 40% throughout the quarter to support partner engagements, attend conferences and industry events, and to collaborate with your Cloudflare teammates in Korean and English

Examples of desirable skills, knowledge and experience:

• Fluency in English (verbal and written)
• Experience managing technical sales within large partners and accounts:
  • Developing champion-style relationships
  • Driving technical wins
  • Assisting with technical validation
• Experience with or curiosity in any of the core industry components of Cloudflare solutions (and passion to learn more):
  • Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
  • Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
  • HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development
  • SASE concepts and Zero Trust Networking architectures
  • Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Team:

In this role, you will contribute to Cloudflare's revenue generation engine by delivering pipeline at scale to the Sales counterparts. You will do this through a maniacal focus on people, process, and tools. The Business Development organization is anchored in a culture focused on the development & training of its employees, incubating talent across the company, teamwork, and celebrating success. With flawless execution, we believe the Business Development organization will be a competitive differentiator for Cloudflare.

This is a great opportunity to be a member of our high performing Sales team at a hyper-growth technology company. The Business Development Representative (BDR) will:

• Be the first point of contact for customers that need help finding solutions
• Develop your customer centric sales skills to deliver a stellar customer experience
• Learn Cloudflare’s products and services in detail

Similar to other roles that Cloudflare, this role has a tenure requirement of 18-24 months before you may be eligible to apply for another role within the company.

About the Role

Location: Singapore

In this role, you will be responsible for identifying and researching prospective Cloudflare accounts, conducting outreach to the appropriate contacts within each account, sourcing meetings, and running discovery calls using sales qualification frameworks (e.g., BANT and CHIIP).

You will be paired with Mid-Market Account Executives who will work to close opportunities that you source for them. You will also work with a variety of cross functional teams including product marketing, field marketing and sales enablement.

While there are activity benchmarks that lead to successful BDRs, this is an autonomous role that gives you the opportunity to be creative and proactive with your outbounding strategies. You will not be given a list and script to repeat. Instead, you are given a quarterly goal and can work with your manager to create methods to achieve them.

You will not be expected to have a thorough understanding of Cloudflare products at the outset, but we do expect you to have a strong interest in our industry and product line. You will be responsible for identifying product-fits across a variety of companies so having a passion for Cloudflare is important.

Day in the Life of BDR at Cloudflare

• Own and meet target quota related to number of qualified opportunities, value of sales pipeline, and revenue
• Develop new business opportunities from net-new greenfield accounts
• Identify target accounts with strategic timing and strong use cases through qualitative and data driven approach
• Work cross-functionally with stakeholders (account executives, marketing, sales operations, fellow BDRs)
• Help lead BDR team-wide campaigns or initiatives (we’re a collaborative group)
• Write emails and letters you’d love to open; make calls you’d love to receive; ask compelling questions
• Report, track, and manage sales activities and results using SFDC and Outreach
• Play an active role in the creation and iteration of team processes

Examples of desirable skills, knowledge and experience

• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast-paced, dynamic environment
• Strong interpersonal communication skills
• Customer-oriented mindset with empathy and curiosity
• Aptitude to learn technical concepts/terms
• Ability to manage multiple tasks/projects simultaneously
• 1-3 years of experience in BDR or in a similar capacity in technology industry is preferred, specifically in SaaS will be a plus
• Experience in Outreach is a plus
• Bilingual in an additional APAC language

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Candidate Requirements:

• Hands-on experience with how the internet works and the desire to expand that knowledge. For example:Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, or HTTP
  Reverse and forward proxies and the applications of both
  Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
  Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, or TLSv1.3
  Enjoy the adventure of troubleshooting technical problems
  Understand why Cloudflare plays an important role on today’s internet
• Minimum 5 years of customer/partner-facing experience, and experience translating business requirements into technological solutions.
• Proven experience building deep technical relationships with channel partners, systems integrators, and third-party developers to deliver high-impact Cloudflare solutions.
• Excellent communication, documentation, problem-solving, and project management skills
• Experience with a scripting language (e.g. Python, JavaScript, Bash) will be an advantage
• Fluency in English and Mandarin is required to work with regional partners

Bonus points:

• Hands-on experience with similar Cloudflare Solutions (Zscaler, Akamai, Imperva, Cloudfront, etc.) will be preferred
• Experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

Job Roles:

• Cloudflare Partner Services organization provides services and product implementation advisory expertise to our strategic Services Partners to help them build service management offerings around Cloudflare.
• As a Technical Services Manager (TSM), you will draw on your technical acumen and partner-facing skills to help Services Partner successfully migrate, implement, and manage Cloudflare solutions.
• In this role, you will manage the successful technical delivery of Services Partner engagements to drive customer adoption of Cloudflare solutions, for example, Cloudflare Zero Trust, Application Services, Network Services, and Edge Developer solutions.
• You will build deep technical relationships and regularly engage with diverse stakeholder groups within the partner and customer organizations (as needed), including executives of large enterprises and a cross-functional and geographically dispersed team.
• You'll utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization.
• Ability to travel (domestically and internationally) approximately 25% of the time, as needed.

Job Responsibilities

• Develop strategic relationships with partner organization stakeholders to understand their services business offering and develop strategic roadmaps.
• Provide Services Partners with technical guidance, timelines, milestones, migration goals, and business transformation strategies to address customer technical requirements.
• Build up Services Partners' technical competency in delivering Cloudflare services during the incubation period.
• Lead quarterly technical services reviews to better Services Partners' technical needs.
• Plan for Services Partners Practice workshops partnering with Customer Support, Technical Marketing Engineering, Product and Enablement team to ensure Partner Service Delivery success during migration/implementation projects.
• Work with Partners and Support to guide issues/escalations to resolution, as needed, with regards to migration/implementation projects.
• Develop best practices and assets based on the learnings from project engagements to support initiatives to scale through partners and accelerate Cloudflare adoption.