Total 5 job vacancies by Dickson Auto Care Centre Pte. Ltd.

We are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

Why Join Us?

• Draw a basic salary + attractive commissions with every upselling case * conditions apply
• Room for self-development and career progression as a growing workshop with an existing small team of Advisors
• Opportunity for internal promotion for employees with good performance
• Various company-sponsored external trainings to attend, given the current fast-changing automotive industry
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Birthday and CNY leave entitlements on top of the mandated Annual Leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Job Objectives:

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary jobs
• Follow up with customers if necessary for additional issues

Core Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files
• Assist customers in checking-in and out of their vehicles from the workshop
• Attend to phone calls, emails and drive-ins to address any customer concern
• Able to perform troubleshooting of basic faults and problems of vehicles
• Conduct transactions with system; walk customer through correction(s) and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Follow-up and ensure overall customer satisfaction with the work performed
• Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
• Recommend suitable packages and/or add-ons for customers
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

We are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

Why Join Us?

• Room for self-development and career progression as a growing workshop with an existing small team of Advisors
• Opportunity for internal promotion for employees with good performance
• Various company-sponsored external trainings to attend, given the current fast-changing automotive industry
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Birthday and CNY leave entitlements on top of the mandated Annual Leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Job Objectives:

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary jobs
• Follow up with customers if necessary for additional issues

Core Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files
• Assist customers in checking-in and out of their vehicles from the workshop
• Attend to phone calls, emails and drive-ins to address any customer concern
• Able to perform troubleshooting of basic faults and problems of vehicles
• Conduct transactions with system; walk customer through correction(s) and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Follow-up and ensure overall customer satisfaction with the work performed
• Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
• Recommend suitable packages and/or add-ons for customers
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

We are looking for 2 Automotive Advisors to join our team:
(1) A Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.

(2) A Claims Advisor to help assess customer vehicles for repairs, and write compelling descriptions for claim submission to insurers.

Why Join Us?

• Room for self-development and career progression as a growing workshop with an existing small team of Advisors
• Opportunity for internal promotion for employees with good performance
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Marriage and birthday leave entitlements on top of annual and medical leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager and experienced seniors

Role 1: Service Advisor

Job Objectives:

• Attend to all requests from customers for modification, repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers on necessary jobs

Core Responsibilities:

• Administer all documentation pertaining to costing, repair quotation and vehicle history files
• Assist customers in checking-in and out of their vehicles from the workshop
• Attend to phone calls, emails and drive-ins to address any customer concern
• Determine if technical solution can be resolved over the phone; escalate immediately to Foreman/Service Manager to provide immediate attention
• Able to perform troubleshooting of basic faults and problems of vehicles
• Conduct transactions with system; walk customer through correction(s) and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Follow-up and ensure overall customer satisfaction with the work performed
• Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
• Recommend suitable packages and/or add-ons for customers
• Any other ad hoc duties assigned

Role 2: Claims Advisor

Job Objectives:

• Gather relevant claims documents, supporting evidence and other related information
• Ensure claims and repairs approved by insurance companies or customers in the shortest time
• Estimate repair scope of work, cost and time needed as accurately as possible
• Coordinate all parts required for survey/re-survey with Body/Paint Shop
• Communicate effectively with Body/Paint Shop on the required repairs and services

Core Responsibilities:

• Receive, understand and record accident details, and ensure customers’ service needs are attended (including clear photos taken for submission)
• Advise customers on repair scope, time needed and cost where applicable
• Obtain all necessary documents and authorisation before and after commencement of repair work/claims
• When necessary, coordinate with leasing companies to arrange for replacement cars on behalf of customers
• Guide customers on accident and claims report updating
• Follow up with insurers on liability verdict. Escalate case if verdict is unjust to customers, if necessary
• Create Repair Order and communicate with Body/Paint Shop Supervisor on work scope and delivery date
• Coordinate with Parts Manager to reserve/order required parts
• Monitor and update customers on claims, repair and delivery statuses
• Maintain cordial relationship with all stakeholders
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

Why Join Us?

• Room for self-development and career progression as a growing workshop with an existing small team of Service Advisors
• Opportunity for internal promotion for employees with good performance
• Commissions, AWS and bonus payout (bonuses subject to company and individual performance)
• Marriage and birthday leave entitlements on top of annual and medical leave
• An engaging and nurturing working environment with on-the-job training by the Deputy General Manager

Job Objectives:

• Gather relevant claims documents, supporting evidence and other related information
• Ensure claims and repairs approved by insurance companies or customers in the shortest time
• Estimate repair scope of work, cost and time needed as accurately as possible
• Coordinate all parts required for survey/re-survey with Body/Paint Shop
• Communicate effectively with Body/Paint Shop on the required repairs and services

Core Responsibilities:

• Receive, understand and record accident details, and ensure customers’ service needs are attended
• Advise customers on repair scope, time needed and cost where applicable
• Obtain all necessary documents and authorisation before and after commencement of repair work/claims
• When necessary, coordinate with leasing companies to arrange for replacement cars on behalf of customers
• Guide customers on accident and claims report updating
• Follow up with insurers on liability verdict. Escalate case if verdict is unjust to customers, if necessary
• Create Repair Order and communicate with Body/Paint Shop Supervisor on work scope and delivery date
• Coordinate with Parts Manager to reserve/order required parts
• Monitor and update customers on claims, repair and delivery statuses
• Maintain cordial relationship with all stakeholders
• Any other ad hoc duties assigned

Job Requirements:

• Minimum NITEC in a related course of study with at least 2 years of relevant experience in the automotive field
• Diploma Holders in a related course of study will be at an advantage
• Computer literate and proficient in Microsoft Office, particularly MS Excel
• Ability to communicate effectively
• Strong attention to detail, organisational and time management skills
• Ability to identify and effectively solve problems
• Ability to learn new tasks and skills quickly
• Flexible, friendly, helpful nature & team player

With more than 30 years of history in the automotive industry, we are privileged to be able to provide premier automobile solutions to our loyal and steady clientele.

在汽车行业拥有 30 多年的历史，我们很荣幸能够为我们忠实的客户提供一流的汽车解决方案。我们正在寻找一位经验丰富且勤奋的人加入我们的汽车维修团队。您将负责诊断客户车辆问题并且进行维修。您也必须能够独立工作和在有需要时团队合作。

Why Join Us? 加入我们的福利

• New office building with integrated showroom and 16-bay workshop
• Clean, ventilated and brightly-lit working environment
• Learn to service vehicles of different makes and models (including light commercial vehicles)
• Family-like team members
• On the job training and mentoring will be provided
• Punctuality allowance, AWS and attractive bonus payout
• Marriage and birthday leaves available besides annual and medical leave
• Opportunity for internal promotion for staff with good performance
• 全新的汽車维修中心
• 干净整洁工作环境
• 学习维修不同品牌和型号的车辆（包括轻型商用车）
• 家人般团队
• 公司将提供在职培训和指导
• 准时奖励金、AWS 和花红奖金薪酬
• 除了年假与病假以外，公司也提供婚假和生日假
• 表现优越的员工将有内部升值机会

Core Responsibilities 主要职责:

• Vehicle inspection and production of technical report
• Service, advanced diagnosis and repair customers' vehicles
• Other ad hoc duties
• 车辆检验及报告
• 服务、高级诊断和修理客户的车辆
• 其他临时职务

Job Requirements 工作要求:

• Candidate must possess at least a Professional Certificate/NiTEC or equivalent
• At least 2 years of working experience in the related field
• Valid Class 3 driving license
• Able to produce quality work without supervision
• Able to work independently when needed, and also a dependable team player
• 至少拥有专业证书/NiTEC文凭或同等学历
• 至少 2 年相关领域的工作经验
• Class 3 驾驶执照
• 能够在无监督的情况下工作
• 能够在需要时独立工作，也是一个可靠的团队合作者