The role of the Supervisor is to be responsible for the day-to-day business in the store and ensure that daily, weekly and monthly sales targets are achieved. To supervise sales associates and ensure that they perform their given tasks in accordance to ECCO requirement.
The Supervisor is to demonstrate sales leadership by playing an active role on the sales floor.
- Ensure that the team provides excellent customer service experience;
- Mentoring/coaching the team to increase the overall service level and performance of the store;
- Ensure an adequate integration and optimisation between front and back office;
- Ensure appropriate manpower coverage and supervising stock inventory management.
Retail Store Operation
- Work with the Retail Operations Manager to ensure ECCO standards and operational best practices are executed in the store;
- Monitor and ensure optimal inventory;
- Participation in inventory feedback to Merchandising team;
- Handle customer feedback, returns and after-sales service;
- Work with Visual Merchandiser on the presentation of merchandise display in the store;
- Ensure the compliance of ECCO store operation and service guidelines from Retail Operations team.
Staff
- Schedule monthly work schedule of the sales staff to ensure appropriate coverage during, before and after operation hours based on business needs;
- Mentoring/coaching of team on customer service excellence in order to increase store productivity and team motivation;
- Ensure the team achieve corporate KPIs and sales target;
- Sharing of feedback, information and operational updates with the team.
Sales Targets & Results
- Ensure the store achieve the daily, weekly and monthly sales target;
- Preparation of sales reports to the management.
Requirements:
- Able to work retail hours and on Weekends & Public Holidays
- 3-5 years of retail experience with a minimum of 2 years of experience in supervisory level in retail
- Energetic, Sociable, Confident and result-oriented
- Excellent communication and relationship building skills
- Singapore citizens are welcome to apply
Compensation Entitlement Aside From Basic Salary:
- Retail Sales Commission
- Other Incentive
- Other Allowances (depending on working locations)
- Staff Discount
CREATE THE FOOTPRINTS OF TOMORROW
At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.
Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.
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