Total 3 hr associate job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Job Description

• Provides project management for ongoing client sample programs through daily customer communication and contact.
• Provides sample registration though the laboratory LIMS system and ensures correct registration.
• Arranges all aspects of local and international logistics for both sample collections and overseas shipments to global partners.
• Performs data entry into eLIMS, CRM and other databases, as appropriate.
• Be an internal liaison for clients so they only need to contact one person.
• Empowered to make decisions on behalf of clients to provide superior service.
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission).
• Onboards new clients by asking appropriate questions and provides on line sample registration training.
• Submits and coordinates client requests for re-testing, additional testing, OOS investigations and changes that are needed.
• Communicates and coordinates timely resolutions to customer complaints.
• Provides support for other Client Service Associates and Sample Management team when needed (e.g. absence, workload adjustment, site and regional balancing).
• Coordinates conference calls with client and Eurofins sites as needed.
• Monitors KPI’s for key customers assigned, including TAT performance metrics and Interco sales.
• Contributes to assigned process improvement projects and supports implementation when needed.
• Performs ad-hoc duties as assigned.

Qualifications

• Diploma in a science, business or related field (or equivalent work experience)
• Minimum of 2 years of direct food testing, high intensity customer service, or other business-related experience
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
• Thick-skinned – ability to receive and deliver difficult news
• Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication (written and verbal), and organizational skills
• Ability to work independently
• Knowledge of other software applications (i.e. SFDC, NIMS) preferred
• Ability to work to multiple deadlines
• Ability to learn technical chemistry and microbiology testing requirements
• Ability to communicate appropriately and effectively with internal and external clients
• Positive attitude and sense of urgency
• Experience in a scientific or logistics environment is heavily weighted

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines
• Learns how to document work and maintain study documentation and laboratory records
• Learns how to use laboratory equipment and software appropriate for assigned tasks
• Attends and participates in project meetings
• Learns to perform peer review of data
• Learns to plan assigned workload on a daily basis and effectively schedule multiple assignments
• Contributes to a cohesive team environment
• Plans individual workload in coordination with team members
• Maintains a clean and safe laboratory work environment
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Job Requirement:

• Candidate must possess at least Diploma in Food Science, Chemistry, Science or equivalent
• Interacts with operational personnel, scientific personnel, and department management
• May work with potentially hazardous materials
• Overtime and weekend work as required
• Work requires some standing and sitting for long periods of time, including working within a laboratory hood and standing at a bench top
• Work requires use of PPE (personal protective equipment)
• Will be exposed to potential food allergens
• Entry level are welcome

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines
• Learns how to document work and maintain study documentation and laboratory records
• Learns how to use laboratory equipment and software appropriate for assigned tasks
• Attends and participates in project meetings
• Learns to perform peer review of data
• Learns to plan assigned workload on a daily basis and effectively schedule multiple assignments
• Contributes to a cohesive team environment
• Plans individual workload in coordination with team members
• Maintains a clean and safe laboratory work environment
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Job Requirement:

• Candidate must possess at least Diploma in Food Science, Chemistry, Science or equivalent
• Interacts with operational personnel, scientific personnel, and department management
• May work with potentially hazardous materials
• Overtime and weekend work as required
• Work requires some standing and sitting for long periods of time, including working within a laboratory hood and standing at a bench top
• Work requires use of PPE (personal protective equipment)
• Will be exposed to potential food allergens
• Entry level are welcome