Education Customer Support Executive | Student Services Focus
Full-time
Senior Executive
2 months ago
Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.
We are looking for an Education Customer Sup..
Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.
We are looking for an Education Customer Support Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.
This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.
First Konnection – The Authorized Education Recruitment Specialist for this Role
What You Can Expect:
- Streamlined Process: We handle the logistics while you focus on presenting your best self.
- Clear Communication: Timely updates and guidance throughout the application process.
- Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.
Key Responsibilities:
- Manage walk-in, phone, and email enquiries from students and parents.
- Maintain accurate records and documentation.
- Support the scheduling of classes and handle administrative tasks.
- Assist trainers and ensure coordination between staff and students.
- Occasionally travel to other branches for meetings or to cover staff.
- Work on weekends, as these are our busiest days.
What We’re Looking For:
- Excellent customer service skills and a positive, approachable attitude.
- Strong organizational skills and the ability to multitask.
- Proficiency in English (spoken and written).
- Experience in customer service or admin roles is a plus.
- Familiarity with MS Office (Word, Excel) and Google Drive.
- Willing to work on weekends and travel between centres when needed.
Working Hours:
- 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
- 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).
Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.
EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)
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