Total 3 job vacancies by Ideatory Pte. Ltd.

We are looking for a Junior Chief of Staff. This individual needs to be a trusted partner, and will play a crucial role in ensuring the smooth functioning of the CEO’s office. The ideal candidate is dynamic, intelligent, stellar at project management, handling tight deadlines, while managing different stakeholders in the company to get things done. They would ideally act as an extension of the CEO as an informational funnel, filter, and facilitator with both internal and external stakeholders.

Responsibilities:

• Proactive Support to the CEO
• Managing the CEO’s daily schedule, including vetting, prioritizing, and providing recommendations.
• Short-term and long-term project management for the CEO.
• Managing, facilitating and scheduling fundraising and M&A conversations.
• Assist CEO in investor relations, including drafting monthly investor updates, articulating key company strategies and financial results.
• Assist CEO in conducting town hall meetings, facilitate management and strategy meetings.
• Assist CEO in formulating strategic OKRs by understanding key issues and constraints within the company.
• Make data driven recommendations to CEO to improve processes and gaps.

You Bring to the Table:

• 1-4 years of proven experience as an Executive Assistant, Junior Chief-of-staff or in a similar role working with senior executives.
• Exceptional organizational and project management skills.
• Strong communication and presentation skills, both written and verbal.
• Tech Proficiency: High proficiency in collaborative software, Microsoft Office/G Suite, and a readiness to embrace new tools.

Our Benefits:

• Work with cutting-edge technologies like Machine Learning, AI, and NLP and learn from the experts in their fields in a fast-growing international SaaS startup. As a young business, we have a strong culture of learning and development. Join our discussions, brown bag sessions, and research-oriented sessions.
• A work environment where you are given the freedom to develop to your full potential and become a trusted member of the team.
• Opportunity to contribute to the success of a fast-growing, market-leading product.
• Work is important, and so is your personal well-being. The work culture at impress.ai is designed to ensure a healthy balance between the two.

Diversity and Inclusion are more than just words for us. We are committed to providing a respectful, safe, and inclusive workplace. Diversity at impress.ai means fostering a workplace in which individual differences are recognized, appreciated, and respected in ways that fully develop and utilize each person’s talents and strengths. We pride ourselves on working with the best and we know our company runs on the hard work and dedication of our talented team members. Besides having employee-friendly policies and benefit schemes, impress.ai assures unbiased pay purely based on performance.

As a  Customer Success Associate / Analyst,  you will be responsible for customer adoption, retention and satisfaction for a group of clients.

• Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Proactively partnering internal teams in reviewing client’s usage of platform and periodically engage clients
• Meet/exceed quarterly renewal targets by proactively managing renewal portfolio and ensuring on-time customer retention
• Perform onboarding activities and product demonstrations post purchase
• Coordinate the engagement of other Impress resources (e.g. Delivery, Sales, etc.) to ensure ongoing customer success
• Proactively identify issues/risks and escalate internally for prompt resolution
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Qualifications

• 2 - 4 years of experience in a sales, account management or business development role
• Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric
• Solid interpersonal, communication, and presentation skills; ability to work with various teams across the board with varying skill sets
• Demonstrated background in working with enterprise clients
• Creative thinker with the ability to troubleshoot issues quickly and effectively.

• Develop, implement and execute an effective sales strategy for direct and channel sales
• Define and maintain an operating plan spanning MQL, SQL and funnel development to deal closure
• Review and update the offer positioning and drive a customer acquisition campaign
• Take overall responsibility for the growth in revenue as well as customers in conjunction with Marketing, Customer Success and Product development
• Build an effective and efficient sales organization supporting the company goals and objectives

Requirements

• Proven experience as an Account Executive / Business Development Director, or similar sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Outstanding knowledge of MS Office, Google Workspace; knowledge of CRM software (eg. Hubspot ) is a plus
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• A business acumen
• Enthusiastic and passionate, ability to learn fast
• Understanding of HR, AI and enterprise software is a plus
• Owning and hitting/exceeding annual sales targets within assigned territory and accounts
• Developing and executing strategic plan to achieve sales targets and expand our customer base
• Building and maintaining strong, long-lasting customer relationships