Total 30 electronic engineer job vacancies in Islandwide

• Hands on experience in design, implementation of Splunk architecture.
• Experience on Linux and Windows administration
• Able to do data onboarding, fields extraction according to Splunk best practices.
• Able to provide Splunk guide and Splunk operation document
• Able to setup forwarders and onboard new data sources into the environment.
• Able to troubleshoot and identify Splunk issue relating to performance and searches.
• Able to fine tune Splunk use cases (rule) and optimize searches performance.
• Able to create new dashboard to enhance the visualization of the data and create Splunk use cases for alerts/reports.
• Knowledge on index segregation and user restriction setup
• Knowledge on using Splunk Enterprise Security
• Able to do Common Informational Model for Enterprise Security.
• Good in communication and able to understand the requirements.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

Job Description & Requirements

You’ll get to:

• As a Quality Engineer, you have the opportunity to accelerate the delivery and to improve the quality of the software we build through recommending and implementing automated test suites.
• Work with teams to identify end-to-end test scenarios as well as to automate these test scenarios, applying risk-based strategy to minimize manual interventions.
• Analyse and decompose complicated software systems and design a strategy to test these systems.
• Review Quality Assurance Plan and Test Strategy to provide timely and meaningful feedback.
• Ensure all required testing documentations are in place as part of production preparation checks.
• Drive and advocate continuous improvement in testing practices and tools.
• Conduct research on emerging test automation technologies that can optimize and accelerate the project delivery.

What you’ll bring to the team:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines
• Minimum 5 years' experience in application exploratory testing and regression test automation, application performance testing, and/or application security testing. Hands-on experience in various types of tests such as unit tests, API tests, Integration Tests, UI Tests, and End-to-end Tests.
• Create and support test automation strategies and implementations
• Knowledge of test best practices, test methodologies and their corresponding tools.
• Must have strong troubleshooting and debugging skills
• Meticulous attention to details
• Strong analytical, interpersonal and presentation skills
• Keen to share knowledge with team mates
• Curious, open to new ideas
• Quick to learn new skills
• Proactive, self-driven and motivated

Bonus points for:

• ISTQB, CSQA, CSTP or other relevant certification
• Excellent verbal communication and listening skills
• Experience in agile development environment will be an added advantage
• Experience in DevOps will be an added advantage
• Experience in Performance testing will be an added advantage

1. Responsible for creating test plans or any other QA documents in accordance with the Company’s requirements.
2. Must have worked on tools like Selenium for front end testing and mobile testing
3. Strong technical skills with hands on experience in programming with Java and/or VBScript
4. Write clean, high-quality scripts that test product functionality automatically.
5. Conduct various tests for systems, networks, applications, databases, software.
6. Identify specific cases that should be automated and discuss them with manual QA engineers.
7. Develop the best automation solutions based on the requirements.
8. Collaborate with cross-functional teams to find ways on how automation can improve the workflow.
9. Troubleshooting automation software and finalizing system procedures.
10. Develop/maintain automation test scripts.
11. Execute and manage automation test cases and results.
12. Any other ancillary tasks or works as and when requested and assigned by the Company

Qualifications

1. Bachelor’s degree in computer science, software engineering, or a similar field
2. Good Knowledge of SDLC and agile processes, test methodology and different types of testing
3. Strong technical skills with hands on experience in programming with Java and/or VBScript
4. Excellent analytical skills
5. Strong attention to detail
6. Excellent communication skills and able to work independently and with automation team
7. Minimum of 3-5 years of experience in test automation

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Development Commissioning & Qualification protocols from C&Q Plans
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS experience and DeltaV Batch experience required
• Experience in the Designing, Commissioning & Qualifications of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Development Commissioning & Qualification protocols from C&Q Plans
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS experience and DeltaV Batch experience required
• Experience in the Designing, Commissioning & Qualifications of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

Responsibilities

• Troubleshoot and provide solutions for MES & ERP problems in recipe execution and recipe authoring.
• Liaise with QA to provide approved change control documentation for all MES system changes.
• Design, create, write and execute to a high-quality standard, test and validation protocols, risk assessments, and system documentation.
• Design, create, write and/or make all required changes to MES & ERP Recipes, worksheets, equipment and material spec's including phase transition logic to a high-quality standard.
• Design, create, write and/or make all required changes to ensure cleaning, equipment and product procedures are aligned to MES processes and vice versa.
• Design, create, write and provide training for all other site personnel on their related MES roles and arrange system access.
• Participate in MES knowledge exchanges, MES Governance meetings and manage issues, work-around and fixes identified.
• Work closely with IT regarding upgrades, patching, hardware support, security and system access and provide technical expertise in implementing upgrades and patching.
• Liaise with Global MES on required system improvements.
• Provide support to other MES system users as required to ensure business continuity.
• Participate in MES projects from initiation to ensure MES system or hardware requirements are taken into consideration.
• Ensure maintenance/replacement of MES hardware, printers, scales, scanners and bar-code labelers. Review for upgrades periodically.
• Keep other MES Team Members up to date on MES changes Documentation of all activities in line with cGMP requirements.
• Cross training within the team and training of new team members.
• Participation in continuous improvement programs to implement improvements in the quality, safety, environmental and production systems.
• Adheres to and supports all health and safety standards, procedures and policies.

Requirements

• Werum PAS-X/Aspen/Syncade, Siemens MES (Camstar / Opcenter / Simatic IT) product hands-on experience for full application configurations including interface with SAP and automation systems
• In-depth of knowledge of Pharmaceutical business process (Chemicals (W&D, Solid bulk Mfg., packaging and other unit operations), Bio Pharma processes)
• Creation of business process flow diagram
• Master Batch Record creation in Werum PAS-X
• Knowledge on Industry Standards S88 and ISA S95
• Experience working on projects in the pharmaceutical and/or biotechnology industries knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Excellent communication skills and collaborative with team members and external groups

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

JOB DESCRIPTION:

• Bachelor’s degree in Computer Science, Engineering or related technical field or equivale practical experience.
• Coding experience in one or more general purpose languages.
• Experience managing customer projects to completion, working with engineering teams,sales and partners.
• Experience architecting, developing, or maintaining secure Google Cloud solutions.
• Strong verbal and written communication skills (English and Mandarin Chinese), and the abili
• to develop high-quality technical documentation and presentation materials.
• At Least 7 years of security architecture and/or security engineering experience
• Hands on and deep knowledge of security principles.
• Demonstrated experience in Cloud Security delivered within the context of customer facing
• roles.
• Experience understanding attacks and mitigation methods, in two or more of the followin
• Network protocols and secure network design; Operating system internals and hardening;
• Web application security; Security assessments and penetration testing; Authentication and
• access control; Applied cryptography and security protocols; Security monitoring and
• intrusion detection, Incident response and forensics; Development of security tools,
• automation or frameworks.
• Strong practical experience securing Kubernetes and containerized workloads

- To provide Desktop Windows upgrade from 10 to 11 (migration) and test of GPO Policy on Windows 11.

- Work with Desktop Team

-Atleast with 1 year experience is required in Migration and Upgradation

-Office hours

- To provide Desktop Windows upgrade from 10 to 11 (migration) and test of GPO Policy on Windows 11.

- Work with Desktop Team

-Atleast with 1 year experience is required in Migration and Upgradation

-Office hours

• 10+ years of experience supporting network and network security environments in a mission-critical environment.

• Experience on any Proxy and Zscaler (ZIA) implementation experience is an added advantage.

• Ability to work in a fast-paced, high pressure, constantly changing environment.

• Experience in managing and driving complex global and regional projects with multiple functional teams

• Hands on experience with Network security design and operations including expert in routing protocols (BGP, OSPF, EIGRP), Firewalls (Zscaler, Symantec, Palo Alto, Fortinet) and load balancers (F5)

• Experience in security practices and methodologies including SSL/TLS encryption, Sandbox and Advanced threat protections.

• Knowledge and Experience in Authentication concepts of users (SAML, MFA and SSO).

• Certification and/or training with vendor-neutral or vendor-specific focus

• Basic understanding of operating system administration (Windows and Linux)

• Basic scripting and automation experience

• Excellent written and oral communication skills to technical and non-technical staff

• Excellent time management and organization skills

JOB DESCRIPTION:

• Administration and development of Microsoft Endpoint Manager (Intune), Jamf Pro and Workspace ONE endpoint management platforms, together with support and maintenance of existing Active Directory.
• Harness and develop Windows Modern Management tools and principles to develop processes for providing zero-touch device deployment, distribution of applications and OS updates, and controls to support data management and security policies. Proactively ensure devices are secure in-line with organizational requirements and identified vulnerabilities.
• Contribute to the distribution and maintenance of software used, taking specific responsibility for Windows, MacOS and iOS device platforms.
• Advise and contribute to the planning and maintenance of centralized IT hardware procurement arrangements, inventory maintenance and lifecycle, and purchase recommendations.
• Improve user experience using solutions and automation as identified through user feedback, research and testing.
• Support the Software and Desktop Services Manager in the administration and development of the remote access and VDI infrastructure.

Job Description & Requirements

• Proven experience in a network support role, with a strong focus on datacenter and building networks.
• In-depth knowledge of firewall management and experience with firewall technologies, including Checkpoint and Palo Alto.
• Proficiency in supporting a variety of network devices, including Cisco routers and switches.
• Familiarity with WAN and LAN technologies, including routing protocols and network segmentation.
• Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex network issues.
• Relevant certifications in network technologies, such as CCNA, CCNP, Check Point Certified Systems Administrator (CCSA), and Palo Alto Networks Certified Network Security Engineer (PCNSE), are advantageous.

Experience in cloud operations, troubleshooting, and incident resolution

• Knowledge of Azure/AWS and its services

• Familiarity with Tanium platform and its modules

• Ability to work with principal vendor counterpart on operative issues • Bachelor’s degree in computer science, information technology, or a related field

• ITIL foundation certified

• Azure administrator associate or expert level certification

• 3+ years of experience in providing IT support to customers, preferably in a government or public sector setting

• Familiarity with various IT products and services, such as Windows 11, MacOS, Intune, Tanium, Cloudflare

• Knowledge of the Singapore Government Tech Stack (SGTS) and its components

• Proficiency in various IT software and hardware, and network security practices

• Ability to diagnose and resolve technical issues using various tools and methods

• Excellent communication, interpersonal, and customer service skills • Ability to work independently and collaboratively in a fast-paced and dynamic environment

• Ability to prioritize and manage multiple tasks and deadlines

• Willingness to learn new skills and technologies

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock (including self-service)
• Process Change & Service requests

Skillsets

• Good communication skills
• Fluent in English language
• Knowledge on ITSM processes

Bachelor’s degree in computer science, Information Technology, or a related field.

• 5+ years of experience in cloud operations, SRE, or a related role.

• Proficiency in cloud platforms such as AWS, Azure.

• Certification in cloud platforms (e.g. AWS Certified DevOps Engineer, Azure DevOps Engineer Expert).

• Experience with containerization and orchestration tools (e.g. Docker, Kubernetes).

• Knowledge of infrastructure monitoring and logging tools (e.g. Prometheus, Grafana. ELK stack).

• Strong scripting and programming skills (e.g. Python, Bash, Go).

• Familiarity with CI/CD pipelines and automation tools (e.g. Jenkins, GitLab CI/CD).

• Experience with GCC (Govt on Commercial Cloud).

• Excellent problem-solving and communication skills.

• Ability to work collaboratively in a cross-functional and fast-paced environment.

• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock (including self-service)
• Process Change & Service requests

Skillsets

• Good communication skills
• Fluent in English language
• Knowledge on ITSM processes

Bachelor's Degree in Computer Science, Information Technology, or a related field.

• Proficiency in cloud platforms such as AWS, Azure.

• Certification in cloud platforms (Azure).

• 5+ year of professional work experience as Access Management Consultant/ Engineer and AAD Consultant/ Engineer.

• Ability to deliver Access Management project across all aspects (e.g., Analyse, Design, Develop/ Configure, Test, Deploy, Document).

• Understanding of Single Sign On principles (SAML, WS-Fed, OAuth2 and OIDC).

• Understanding of the Identity Federation, Password-less and MFA concepts.

• Good working experience of Azure AD.

• Scripting (PowerShell/Bash).

• Good understanding of directory functioning.

• Basic knowledge in cyber security (e.g. encryption, signature, PKI).

• Basic knowledge in network (e.g. routing, balancing, firewall.

• Background in both delivering and working with a major IAM vendors or service provider.

• Strong written and verbal communication skills.

• min 6months of experience into IT help desk support
• End-to-End Ticket Lifecycle and monitoring relevant metrics
• Incident Management Workflow, including appropriate escalation
• First Call Resolution and Remote assistance
• Users’ IT accounts and access management (e.g. AD and Email account)
• Password Resets and Account unlock (including self-service)
• Process Change & Service requests

Skillsets

• Good communication skills
• Fluent in English language
• Knowledge on ITSM processes