Total 321 infrastructure engineer job vacancies in Singapore

Ø Network appliances health check

Ø Offline network appliances firmware update, where available

Ø Review and deployment of updated CIS hardening guidelines

Ø 24/7 On standby to manage incident.

Ø Backup and recovery, including backup validations, monthly offsite backup, ad-hoc recovery, and annual recovery exercise.

Ø Monitoring of Events and logging

Ø Configurations management of all network-based infrastructure components including Firewalls, Load Balancers, Cisco ACI Controllers and Switches, Network Backup Servers, and Network-Attached Storage

Ø Network cables management

Fault ticketing and facilitation of on-site support for replacement or fixing of faulty components.

The activities required to be performed shall include the following:

a) Requirements gathering;

b) Design, implementation and testing of the software;

c) Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation

and Maintenance Manual, Training Manual and other documents as required in the standard adopted by the Authority

d) Assist the Authority with day-to-day application support issues; and

e) Liaise with users on the requirement, design and testing issues.

3.2 The qualifications required are as follows:

a) Recognised degree in Electrical / Electronic Engineering / Computer Science or a relevant discipline;

b) Been through at least one full Software Development Lifecycle;

c) Experience in writing Requirements Specification, Use Cases, Design Documentation, object-oriented software design and UML modelling;

d) Good knowledge and experience in C++ on Windows and/or Embedded (e.g. QNX, Vxworks, Linux, Java etc) platforms;

e) Experience in multi-threading, socket programming and serial communication;

f) Familiar with secure coding

g) At least 2 years' relevant experience in object-oriented software development;

h) Strong analytical and problem-solving skills;

i) Good written and verbal communication skills in English; and Selfmotivated and a good team player.

Added advantage if candidate is familiar with one or more of the following technologies:

i. Three-tier software architecture

ii. Virtualization Technologies (such as hypervisors or containers)

iii. Secure Communications (e.g. FTPS, HTTPS, etc.)

Network appliances health check 2. Offline network appliances firmware update, where available 3. Review and deployment of updated CIS hardening guidelines 4. 24/7 On standby to manage incident. 5. Backup and recovery, including backup validations, monthly offsite backup, ad-hoc recovery, and annual recovery exercise. 6. Monitoring of Events and logging 7. Configurations management of all network-based infrastructure components including Firewalls, Load Balancers, Cisco ACI Controllers and Switches, Network Backup Servers, and Network-Attached Storage 8. Network cables management 9. Fault ticketing and facilitation of on-site support for replacement or fixing of faulty components.

Job Description for: Server Engineer - Provide operation and administration support on system infrastructure according to the agreed service levels - minimum 3 years experience in Microsoft Server administration - Microsoft Certified Solutions Associate (MCSA) Job Responsibilities: (a) System administration; (b) Backup and recovery administration; (c) Server security administration; (d) Performance and fault management; (e) Report requirements; and (f) Server management support. Type of system infrastructure includes: (a) Physical Servers; (b) Virtual Machines (VMware, Hyper-V); (c) Windows Active Directory (AD, DNS, DHCP, Group Policy) <- This is a must. (d) Storage (SAN); (e) Backup (Veritas, Backup-exec, backup appliance). Type of Operating System includes: (a) Windows Server 2016/2019/2022 (b) Experience with RedHat Linux is a bonus

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.Any other ad-hoc duties as assigned or required

ob Description for: Server Engineer - Provide operation and administration support on system infrastructure according to the agreed service levels - minimum 3 years experience in Microsoft Server administration - Microsoft Certified Solutions Associate (MCSA) Job Responsibilities: (a) System administration; (b) Backup and recovery administration; (c) Server security administration; (d) Performance and fault management; (e) Report requirements; and (f) Server management support. Type of system infrastructure includes: (a) Physical Servers; (b) Virtual Machines (VMware, Hyper-V); (c) Windows Active Directory (AD, DNS, DHCP, Group Policy) <- This is a must. (d) Storage (SAN); (e) Backup (Veritas, Backup-exec, backup appliance). Type of Operating System includes: (a) Windows Server 2016/2019/2022 (b) Experience with RedHat Linux is a bonus

Roles & Responsibilities

Job Description & Requirements

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.

Job Description & Requirements

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Criteria

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.

Job Description & Requirements

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Criteria

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Job Description & Requirements

Job Description & Requirements

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Criteria

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Criteria

1. At least 2 years IT Service Desk experience or,

2. At least 1 year in IT Remote Support experience or,

3. At least 1 year IT Onsite/Desktop Support Experience

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Job Description & Requirements

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.

Job Description & Requirements

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

JOB DESCRIPTION:

• Administration and development of Microsoft Endpoint Manager (Intune), Jamf Pro and Workspace ONE endpoint management platforms, together with support and maintenance of existing Active Directory.
• Harness and develop Windows Modern Management tools and principles to develop processes for providing zero-touch device deployment, distribution of applications and OS updates, and controls to support data management and security policies. Proactively ensure devices are secure in-line with organizational requirements and identified vulnerabilities.
• Contribute to the distribution and maintenance of software used, taking specific responsibility for Windows, MacOS and iOS device platforms.
• Advise and contribute to the planning and maintenance of centralized IT hardware procurement arrangements, inventory maintenance and lifecycle, and purchase recommendations.
• Improve user experience using solutions and automation as identified through user feedback, research and testing.
• Support the Software and Desktop Services Manager in the administration and development of the remote access and VDI infrastructure.

• Strong understanding of DevOps principles and experience with CI/CD pipelines.
• Good knowledge in source code management tools such as Git and GitHub, and experience with branching and merging strategies.
• Familiarity with containerization technologies such as Docker and Kubernetes.
• Experience in Cloud computing platforms such as AWS, including EC2, S3, Lambda, Glue and RDS.
• Good understanding of infrastructure as code principles and experience with tools such as Terraform or Cloud Formation.
• Experience in Level 2 issue troubleshooting.

Job Description & Requirements

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary
• Communication: Effectively communicate risk insights to stakeholders, including executives and department heads
• Risk Mitigation Strategies: Collaborate with risk owners to develop and implement strategies for mitigating identified risks
• Policy Development: Contribute to the development and enhancement of risk management policies and procedures
• Regulatory Compliance: Stay informed about relevant regulations and ensure that the organization's risk management practices align with legal requirements
• Technology Utilization: Leverage technology tools for efficient KRI monitoring and reporting.

Required Skills :-

• Risk Management: Strong understanding of risk management principles and methodologies
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences
• Collaboration: Ability to collaborate with cross-functional teams and influence decision-making related to risk management
• Problem-Solving: Strong problem-solving skills to address emerging risks and develop effective mitigation strategies
• Regulatory Knowledge: Familiarity with relevant industry regulations and compliance requirements
• Technology Proficiency: Competence in using risk management software and data analytics tools
• Attention to Detail: Meticulous attention to detail to ensure accuracy in risk data and reporting
• Adaptability: Ability to adapt to changing risk landscapes and implement proactive measures
• This role involves a combination of technical skills, strategic thinking, and effective communication to ensure the organization is equipped to manage its key risks.

Job Description & Requirements

-Provide operation and administration support on network and security infrastructure according to the agreed service levels - minimum 3 years hands-on experience in configuring routers/switches (e.g., Cisco and Alcatel), firewalls (e.g. Palo Alto and Check Point), network access control (Aruba ClearPass CPPM) and intrusion detection/protection systems - Cisco Certified Network Engineer certification, or equivalent - Singaporean only Job Responsibilities: (a) Operation and administration; (b) Network maintenance; (c) Network configuration requirements; (d) Network monitoring; and (e) Reports requirements; Network equipment includes: (a) Routers, Switches, Hubs and Repeaters (Cisco/Alcatel); (b) Firewalls and Intrusion Protection/Detection Systems (Palo Alto/Checkpoint); (c) Network Access Control equipment (Aruba ClearPass CPPM); (d) Load Balancer and Bandwidth Management equipment (F5); (e) Media-Converters and Wireless APs; and (f) ADSL and ISDN equipment. Personnel must be trained and minimally be proficient in the following areas: (a) Network technologies and protocols; (b) Network configuration; (c) Network utilization and performance monitoring; (d) Network fine-tuning, incident troubleshooting, interpretation of statistics and traffic pattern; (e) Firewall rules configuration and security setting; and (f) IDS/IPS, CDN implementation and IPv6;

-Provide operation and administration support on network and security infrastructure according to the agreed service levels - minimum 3 years hands-on experience in configuring routers/switches (e.g., Cisco and Alcatel), firewalls (e.g. Palo Alto and Check Point), network access control (Aruba ClearPass CPPM) and intrusion detection/protection systems - Cisco Certified Network Engineer certification, or equivalent - Singaporean only Job Responsibilities: (a) Operation and administration; (b) Network maintenance; (c) Network configuration requirements; (d) Network monitoring; and (e) Reports requirements; Network equipment includes: (a) Routers, Switches, Hubs and Repeaters (Cisco/Alcatel); (b) Firewalls and Intrusion Protection/Detection Systems (Palo Alto/CheckPoint); (c) Network Access Control equipment (Aruba ClearPass CPPM); (d) Load Balancer and Bandwidth Management equipment (F5); (e) Media-Converters and Wireless APs; and (f) ADSL and ISDN equipment. Personnel must be trained and minimally be proficient in the following areas: (a) Network technologies and protocols; (b) Network configuration; (c) Network utilization and performance monitoring; (d) Network fine-tuning, incident troubleshooting, interpretation of statistics and traffic pattern; (e) Firewall rules configuration and security setting; and (f) IDS/IPS, CDN implementation and IPv6;