Job responsibilities:

• Responsible to work with application development teams / agile squad(s) to achieve project goals.
• Coordinate with stake holders, team members to ensure project progress and issues are clearly communicated.
• Monitor project progress and assist with project status reports.
• Managed project management documents such as project plan, budget, schedule, vendor contracts as directed by the project manager.
• Assist to ensure projects meet quality, security and compliance standards.
• Assist with platform financials reporting to stakeholders.
• Responsible for SIT/UAT test planning and preparation.
• Collaborate with business functions to ensure user test cases are created.
• Schedule and facilitate SIT/UAT calls.
• Coordinates testing activities within a project when required.

• Perform End user IT Support.
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution

· Perform Operational Requests (e.g. adhoc batch file execution, SFTP authentication and authorization, sanity checks after server maintenance activities, etc)

· Knowledge and understanding about application architecture and how they interact with various systems

· Experienced in troubleshooting and resolving critical incidents

· Excellent communication skills and ability to handle communication at different levels and diverse population

· Knowledge of Java, SQL, Unix (and any other programming language background is preferred)

· Ability to handle multiple tasks simultaneously

· Build and update knowledge base from incident and problem tickets

· Must comply with client’s standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines Willingness to be trained in another technologies used by the project

• Mandatory Skills Roles and Responsibility:
• The suitable candidate will join a team of engineers and operations specialists enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment and operations.
• 
  
• Key responsibilities
• • Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• • Responsible for the day to day support, monitoring, upgrades, patching, configuration and management of privileged access infrastructure.
• • Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.
• 
  
• Requirements
• The ideal candidate must be 'hands-on', well organised, risk and compliance focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organisation will thrive in this role. The role requires excellent prioritisation, responsiveness, along with excellent verbal and written communication skills.
• • Requires 5 or more years of related technical experience in Cyberark, including deployment, configuration, management, and support of all Cyberark infrastructure components. This includes regional support and integration of Cyberark via APIs. Cyberark certifications are preferred.
• • Able to write Powershell scripts and SQL statements to develop management reports on the usage and operations management of privileged accounts.
• • Experience with Tableau data visualization tool for dashboarding, Angular JS for web development.
• • Strong understanding of enterprise privileged access management, risk management, compliance, governance and control.
• • Strong understanding of key platform OS/databases e.g. Windows, Unix, MSSQL, MariaDB. Prior experience in administering such key platforms is preferred.
• • Experience in working in banking environment is preferred.
• • Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education, such as Cyberark certifications.
• Requires 5 or more years of related technical experience in Cyberark, including deployment, configuration, management, and support of all Cyberark infrastructure components. This includes regional support and integration of Cyberark via APIs. Cyberark certifications are preferred.
• Experience with Tableau data visualization tool for dashboarding, Angular JS for web development.
• Strong understanding of enterprise privileged access management, risk management, compliance, governance and control.
• Strong understanding of key platform OS/databases e.g. Windows, Unix, MSSQL, MariaDB. Prior experience in administering such key platforms is preferred.
• Experience in working in banking environment is preferred.

Bachelor’s degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education, such as Cyberark certifications

Job Title: Network Security Engineer

Job Overview:

We are in search of a highly skilled AI-OPS / Network Security Engineer to manage and enhance our network infrastructure's security. The successful candidate will be responsible for the design, implementation, and maintenance of network security solutions, ensuring the stability, reliability, and security of our network environment.

Key Responsibilities:

1. Experience in AIOPs solutions for network monitoring, analytic and automation
2. Maintaining AI-Driven tools with existing network infrastructure for predictive analytics, anomaly detection, and root cause analysis
3. Basic knowledge in automating network tasks and workflows using AIOPs tools and low to no code programming
4. Analyze network data to identify trends, optimize performance, and improve security
5. Configure, and manage Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS) to maintain a secure and efficient network infrastructure.
6. Implement and maintain Palo Alto and Fortinet Fortigate Firewalls for network security and access control.
7. Administer Alcatel Lucent Wireless Controllers to ensure a secure and robust wireless network environment.
8. Utilize SolarWinds NPM (Network Performance Monitor) and NCM (Network Configuration Manager) for network monitoring and configuration management.
9. Manage and maintain ClearPass Policy Manager for network access control and policy enforcement.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or related field.

- 3+ years of experience in network security engineering.

- Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS).

- Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.

- Hands-on experience with Alcatel Lucent Wireless Controllers.

- Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.

- Proficient in ClearPass Policy Manager for network access control and policy enforcement.

- Knowledge of network protocols, security architectures, and best practices.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication and teamwork abilities.

Additional Preferred Skills:

Though not mandatory, the ideal candidate will also have exposure to the following technologies:

- Experience with other firewall solutions beyond Palo Alto and Fortinet, such as Check Point or Cisco ASA.

- Proficiency in network encryption protocols and VPN technologies.

- Understanding of network segmentation and micro-segmentation principles.

- Knowledge of intrusion detection/prevention systems (IDS/IPS).

- This role demands a proactive individual with a strong technical background in network security. If you possess these skills and are looking for a challenging opportunity in network security engineering, we encourage you to apply and become a valuable part of our dedicated team.

3+ years of experience in network security engineering.

- Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS).

- Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.

- Hands-on experience with Alcatel Lucent Wireless Controllers.

- Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.

- Proficient in ClearPass Policy Manager for network access control and policy enforcement.

- Knowledge of network protocols, security architectures, and best practices.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication and teamwork abilities.

Additional Preferred Skills:

Though not mandatory, the ideal candidate will also have exposure to the following technologies:

- Experience with other firewall solutions beyond Palo Alto and Fortinet, such as Check Point or Cisco ASA.

- Proficiency in network encryption protocols and VPN technologies.

- Understanding of network segmentation and micro-segmentation principles.

- Knowledge of intrusion detection/prevention systems (IDS/IPS).

- This role demands a proactive individual with a strong technical background in network security. If you possess these skills and are looking for a challenging opportunity in network security engineering, we encourage you to apply and become a valuable part of our dedicated team.

Roles And Responsibilities:
• Government Commercial Cloud (GCC) experience required.
• Design and architect data storage solutions, including databases, data lakes, and warehouses, using AWS services such as Amazon S3, Amazon RDS, Amazon Redshift, and Amazon DynamoDB, along with Databricks' Delta Lake. Integrate Informatica IDMC for metadata management and data cataloging.
• Create, manage, and optimize data pipelines for ingesting, processing, and transforming data using AWS services like AWS Glue, AWS Data Pipeline, and AWS Lambda, Databricks for advanced data processing, and Informatica IDMC for data integration and quality.
• Integrate data from various sources, both internal and external, into AWS and Databricks environments, ensuring data consistency and quality, while leveraging Informatica IDMC for data integration, transformation, and governance.
• Develop ETL (Extract, Transform, Load) processes to cleanse, transform, and enrich data, making it suitable for analytical purposes using Databricks' Spark capabilities and Informatica IDMC for data transformation and quality.
• Monitor and optimize data processing and query performance in both AWS and Databricks environments, making necessary adjustments to meet performance and scalability requirements. Utilize Informatica IDMC for optimizing data workflows.
• Implement security best practices and data encryption methods to protect sensitive data in both AWS and Databricks, while ensuring compliance with data privacy regulations. Employ Informatica IDMC for data governance and compliance.
• Implement automation for routine tasks, such as data ingestion, transformation, and monitoring, using AWS services like AWS Step Functions, AWS Lambda, Databricks Jobs, and Informatica IDMC for workflow automation.
• Maintain clear and comprehensive documentation of data infrastructure, pipelines, and configurations in both AWS and Databricks environments, with metadata management facilitated by Informatica IDMC.
• Collaborate with cross-functional teams, including data scientists, analysts, and software engineers, to understand data requirements and deliver appropriate solutions across AWS, Databricks, and Informatica IDMC.
• Identify and resolve data-related issues and provide support to ensure data availability and integrity in both AWS, Databricks, and Informatica IDMC environments.
• Optimize AWS, Databricks, and Informatica resource usage to control costs while meeting performance and scalability requirements.
• Stay up-to-date with AWS, Databricks, Informatica IDMC services, and data engineering best practices to recommend and implement new technologies and techniques.

Requirements / Qualifications
• Bachelor’s or master’s degree in computer science, data engineering, or a related field.
• Minimum 5 years of experience in data engineering, with expertise in AWS services, Databricks, and/or Informatica IDMC.
• Proficiency in programming languages such as Python, Java, or Scala for building data pipelines.
• Evaluate potential technical solutions and make recommendations to resolve data issues especially on performance assessment for complex data transformations and long running data processes.
• Strong knowledge of SQL and NoSQL databases.
• Familiarity with data modeling and schema design.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• AWS certifications (e.g., AWS Certified Data Analytics - Specialty, AWS Certified Data Analytics - Specialty), Databricks certifications, and Informatica certifications are a plus.

Preferred Skills:
• Experience with big data technologies like Apache Spark and Hadoop on Databricks.
• Knowledge of containerization and orchestration tools like Docker and Kubernetes.
• Familiarity with data visualization tools like Tableau or Power BI.
• Understanding of DevOps principles for managing and deploying data pipelines.
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Knowledge of data governance and data cataloguing tools, especially Informatica IDMC.

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• IT END USER SUPPORT IS MANDATORY
• Troubleshooting the PC's, LAPTOPS, PRINTERS,
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

- 3+ years of experience in network security engineering.

- Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS).

- Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.

- Hands-on experience with Alcatel Lucent Wireless Controllers.

- Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.

- Proficient in ClearPass Policy Manager for network access control and policy enforcement.

- Knowledge of network protocols, security architectures, and best practices.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication and teamwork abilities.

• Minimum 8 month for L1 and 2 years for L2 Desktop Support experience.
• Perform End user IT Support.
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Minimum 2 years of Desktop Support experience.
• Perform End user IT Support.
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Minimum 10 months Desktop Support experience.
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Contribute, influence, and validate the design of lifecycle data solutions to ensure they meet both business and operational needs.
• Manage day-to-day operations for lifecycle data solutions such as collation of metadata, analysis of system operations data (e.g. data quality metrics, usage level of data distribution services).
• Perform data access control operations to ensure data ingested and distributed comply with enterprise data governance and data handling standards.
• Function as the Center of Excellence for the common data lifecycle services offered, defining standards and best practices, and designing process workflows to smoothen operationalization and to ensure compliance.
• Monitor, analyze, investigate, and resolve day-to-day operational incidents and provide advisory to users.
• Identify opportunities for continuous improvement in assigned area of work.
• Manage and maintain strong stakeholder relationship to ensure continuous support and knowledge for existing and future data lifecycle needs.

· Participate in Cloud Migrations for VMs using tools like Azure Site Recovery, Azure Migrate with more than 30 VMs migration or Databases would be preferred

· Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure

· Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications

· Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations

· Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, Terraform etc with proper documentation

· Collaborate with Cloud Solution Architects in providing technical expertise in cloud operations and administrations

· Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment

· Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space

· Ability to manage issues with proper resolution/documentation and SLAs is required for this role

• Support and deploy networks infrastructure
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity and scalability

Skill - Digital : Cloud Security Management

JOB DESCRIPTION:

Bachelor’s degree in computer science, Engineering or related technical field or equivalent

practical experience.

● Coding experience in one or more general purpose languages.

● Experience managing customer projects to completion, working with engineering teams, sales and partners.

● Experience architecting, developing, or maintaining secure cloud solutions.

● Strong verbal and written communication skills (English and Mandarin Chinese), and the ability to develop high-quality technical documentation and presentation materials.

● At Least 7 years of security architecture and/or security engineering experience

● Hands on and deep knowledge of security principles.

● Demonstrated experience in Cloud Security delivered within the context of customer facing roles.

● Experience understanding attacks and mitigation methods, in two or more of the following: Network protocols and secure network design; Operating system internals and hardening Web application security; Security assessments and penetration testing; Authentication and access control; Applied cryptography and security protocols; Security monitoring and intrusion detection, Incident response and forensics; Development of security tools, automation or frameworks.

● Strong practical experience securing Kubernetes and containerized workloads

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• 3-5 years of experience in operational/administration and deployment/migration projects in Cloud Environment.
• This is a client facing / delivery role, working on cloud operations in the delivery team.
• Execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.
• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations
• codify or maintain cloud systems in an automated fashion using tools like Ansible, Terraform etc with proper documentation
• Collaborate with Cloud Solution Architects in providing technical expertise in cloud operations and administrations
• Participate in Cloud Migrations for VMs using tools like Azure Site Recovery, Azure Migrate with more than 30 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment

SYSTEM ENGINEER

We are seeking an experienced Hybrid IT Engineer to manage and optimize our Windows-based infrastructure in a hybrid IT environment.

The role includes maintaining Windows servers, troubleshooting, managing Active Directory, Group Policy, DNS, DHCP, and working with Nutanix virtualization platforms. You will also provide Level 2/3 support, collaborate with cross-functional teams, and ensure system security and performance.

Qualifications:

• Diploma/Degree in IT or related field
• 3-5 years of experience with Windows infrastructure
• Proficiency in Windows Server 2019, AD, DNS, DHCP, VMware/Hyper-V
• Certifications like MCSE/MCSA are a plus

Preferred Skills:
Experience with Exchange 2019, Nutanix, PowerShell, System Center Suite, and backup solutions.

Sr. Network Engineer

Work Location: Raffles City, North Bridge Rd, Singapore

Key Requirements:

• Hands-on experience (Cisco routers, Nexus, Meraki, Palo Alto, F5 Load Balancers, etc.)
• CCNP certification is good to have.
• Strong knowledge of networking protocols (MPLS, BGP, OSPF, DNS).
• Excellent communication and problem-solving skills.

Responsibilities:

• Provide technical support and propose solutions for wired and wireless networks.
• Plan, coordinate, and implement changes to existing and new network equipment.
• Monitor network equipment and maintain relevant documentation.
• Support firewall operations, audit findings, BCP/DR exercises, and manage WAN connectivity.
• Manage firewalls (Fortigate, Checkpoint, Palo Alto) and AWS cloud network devices.
• Perform troubleshooting, coordinate with contractors, and handle ad-hoc projects.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

· Experience in the WOG environment.

· Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms

· Escalate and work with second or third level support/third party vendor on resolution of problem when necessary

· Maintain hardware inventory at assigned locations

· Provision new users with hardware, software and account setup

· Provide with both remote and onsite support for multiple locations, if required

· Troubleshoot and resolve a variety of technical problems

· Assist with network connectivity issues

· Provide great communication and customer service to company employees in person and through phone calls and emails

· Work on assigned tasks and projects including hardware and software rollouts

· Work with hardware / software vendors, whenever required

· Provide training when needed help facilitate users requests and in the implementation of company project

· Provide VPN support including end-user setup and problem

· Work closely with other support teams (client support team, application support team, server support team)

· Develop and document IT operational processes whenever required

· Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses

· Assist on AV setup in meeting rooms for conference calls and meetings

· Provide regular checks and maintenance on system health of the meeting rooms

· Provide back-end support for live event broadcast

· Support ad-hoc IT project deployments

· Attend meetings to update current projects

· Attend trainings provided by the company

· Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status

· IT Asset Management

Job Description & Requirements

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.