Total 9 job vacancies by Lee Wee & Brothers Pte. Ltd.

Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively

Responsibilities

• Uphold service quality by ensuring timely delivery of goods for customers’ orders
• Receive orders prior to and maintain accuracy of inventory for delivery
• Ensure that all monies are collected in a timely and secure manner.
• Provide exceptional customer service to our clients;
• Take ownership and maintain cleanliness of vehicles assigned
• Other tasks as assigned by Management

Qualifications

• Class 3 Licence
• Experience as Delivery Crew/ Driver a bonus

Requirements

• Good driving track records
• Good communication and interpersonal skills
• Good team player
• Able to work within deadlines and well-organised
• Positive attitude and eager to learn
• Display strong initiative and able to work independentlyThrive in a fast-paced environment and able to adapt quickly

Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively

Overview

A fantastic opportunity for a creative, passionate and driven individual to be part of a Singaporean heritage brand with opportunities for long-term career progression as the business grows. You will be the expert in recipe development and culinary innovation.

As a R&D Chef, you will work closely with the management and quality assurance department to develop new recipes and refine taste profiles through experimentation for catering and supermarket retail products. You will train kitchen team members, supervise and coordinate all culinary activities. You are also responsible for preparing consistent, high quality food products and improve efficiency to streamline kitchen operations.

Responsibilities include:

• Create new product recipes and ingredient selection while taking note of nutrition, shelf life and regulations

• Confirm product formulations and other information for constructing product specifications and documentation

• Make recommendations in the design of new manufacturing processes or to change current equipment or processes

• Plan, manage and run panel sessions and sensory tests on food products

• Review ingredients to meet customer needs and requirements

• Support business development team by preparing samples for local and overseas customers

• Monitor and maintain product quality and food safety system

• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment

• Follow all safety and sanitation policies when handling food and beverages

Minimum qualifications

• Relevant working experience in F&B

• Culinary-related certifications/Diploma preferred

• Fluency in English

Requirements

• Good communication and interpersonal skills

• Able to work within deadlines and well-organised in handling multiple projects

• Strong and proven track record of executing projects

• Positive attitude and eager to learn

• Display strong initiative and able to work independently

• Thrive in a fast-paced environment and able to adapt quickly

• Strong understanding of food manufacturing processes

• Proficient in cost management and production efficiency strategies

Overview:

As a Quality Control Assistant, you will support the implementation and compliance of ISO standards within the company. Your responsibilities include assisting in maintaining documentation, supporting internal audits, and helping with quality checks to ensure compliance with established standards. The ideal candidate should have a keen eye for detail, good communication skills, and a proactive approach to continuous improvement.

Responsibilities include:

• Perform goods receiving in the central kitchen and report any non-conformities

• Ensure various departments in central kitchen adhere to ISO22000 food safety management system, Good Manufacturing Practices (GMP) and company standard operating procedures at all times

• Perform quality checks in production lines and ensure accuracy of Critical Control Points (CCP) and Operational Prerequisite Programmes (OPRP) records

• Prepare and send daily quality control reports to the management

• Assist to prepare training content and conduct in-house staff training covering personal hygiene, food safety guidelines and workplace safety

• Perform in-house swab tests on equipment and personal hygiene, equipment validation and verification and oversee all pest control maintenance

• Assist with routine and ad-hoc ISO internal and external audits, halal audits and regulatory agencies audits

Minimum qualifications

• Diploma or Bachelor’s degree in Food Science, Food Technology, Culinary Science, Quality Assurance or related field

• Have basic knowledge in FSMS, HACCP, QMS and Halal Certification

Requirements

• Preferably 1 year working experience in QA or related field in F&B industry

• Good communication and interpersonal skills

• Good team player

• Able to work within deadlines and well-organised

• Positive attitude and eager to learn

• Display strong initiative and able to work independently

• Thrive in a fast-paced environment and able to adapt quickly

Overview

In this role you will support the management in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan, coordinate and manage outlet activities to achieve business synergy.

Responsibilities

· Manage and be accountable for outlets’ overall operations

· Assist LWB’s Quality Assurance Executive to ensure outlet operations are compliant with ISO standards

· Update training handbook and standard operating procedures for outlet operations

· Manage outlet schedules

· Develop strategies and streamline work processes to improve productivity

· Ensure that outlets’ premises are in good working condition

· Lead, motivate and train the outlet team to boost staff morale and facilitate succession planning

· Forecast resource and manpower needs

· Formulate strategies to minimise waste production

· Work with the Strategy team to plan, develop and implement sales target, strategies and monitoring mechanisms to achieve outlet revenue growth

· Conduct preliminary performance appraisal and exit interviews

· To manage outlet staff grievances and conflicts and issue disciplinary action when necessary

· Provide timely outlet activity reports to the management

Minimum qualifications

· Proven track record in leading a team

· Experience in F&B operations

Requirements

· Good communication and interpersonal skills

· Good team player

· Able to work within deadlines and well-organised

· Positive attitude and eager to learn

· Display strong initiative and able to work independently

· Thrive in a fast-paced environment and able to adapt quickly

Overview

In this role, you will be required to support the day-to-day operations of the production section you are assigned to. You will be required to maintain the production area cleanliness and comply with food hygiene management standards.

Responsibilities include (but not limited to)

• Following LWB standard operating procedures for basic food preparation duties e.g. prepare otah and pack nasi lemak
• Store food in designated containers and storage areas to prevent spoilage
• Maintain & ensure the cleanliness of work area
• Adherence to food hygiene and safety

Requirements

• Friendly disposition and amiable personality
• Able to prioritize tasks effectively
• Display strong initiative and able to work independently
• Positive attitude and eager to learn
• Thrive in a fast-paced environment and able to adapt quickly

Overview

In this role you will support the Business Development Manager in delivering business growth. You will be the expert in aligning company priorities by structuring and leading internal projects for optimising business and financial performance. This involves cross functional collaboration, helping departments evolve early-stage ideas and driving new initiatives forward. You will also gain experience across varied business functions including Human Resource, Operations, Customer Relationship Management, Finance and Marketing in the F&B industry. You will have the autonomy to lead projects that solve complex and ambiguous business challenges.

Responsibilities include

• Identify opportunities for Operations, Human Resource, New Business, New Product, Marketing and other business functions, with a focus on supporting business development
• Translate business ideas into concrete objectives and key results, and execute projects critical to LWB’s short and long-term growth
• Identify and draw on analytical tools and techniques to gather new insights, develop creative approaches and provide recommendations to organisational issues
• Review and configure current business processes and strategy to boost overall performance, increase efficiency and mitigate risks
• Review and update organisation policies
• Communicate findings on a regular basis to different levels in the organisation

Minimum qualifications

• BA/BSc degree from a reputable university (preferably in Business, Marketing, Finance or related discipline)
• Preferably some experience in the F&B or FMCG industry
• Fresh graduates with strong CCA track record are welcome to apply
• Excellent command of English in written and spoken

Job requirements

• Interest to gain experience in varied business functions
• Entrepreneurial and innovative spirit with a desire to get things done
• Excellent presentation, communication, interpersonal and negotiation skills
• Excellent analytical thinking and problem-solving skills
• Ability to work within deadlines and well-organised in handling multiple on-going projects
• Strong and proven track record of executing projects
• Meticulous with an eye for detail
• Eager to learn; comfortable rolling up your sleeves to understand operational level processes in F&B, and the next moment being part of a strategic discussion
• Display strong initiative and able to work independently with minimal supervision
• Proficient in Excel and PowerPoint

Responsibilities

• Uphold service quality by ensuring timely delivery of goods for customers’ orders
• Receive orders prior to and maintain accuracy of inventory for delivery
• Ensure that all monies are collected in a timely and secure manner.
• Provide exceptional customer service to our clients;
• Take ownership and maintain cleanliness of vehicles assigned
• Other tasks as assigned by Management

Qualifications

• Class 3 Licence
• Experience as Delivery Crew/ Driver a bonus

Requirements

• Good driving track records
• Good communication and interpersonal skills
• Good team player
• Able to work within deadlines and well-organised
• Positive attitude and eager to learn
• Display strong initiative and able to work independentlyThrive in a fast-paced environment and able to adapt quickly