The F&B Operation Manager's responsibility is to manage all food and beverage operations and delivering excellent customer service to the various restaurant outlets. To ensure that service, financial targets, and business goals are met. The role involves managing staff, overseeing inventory, maintaining health and safety standards, and improving profitability through effective management.
Key Responsibilities:
- Operational Management: Oversee the daily operations of the F&B department.
Ensure all services meet the company’s quality standards.
Maintain smooth coordination between kitchen and service teams.
Optimize the productivity of the team and ensure all work schedules are adequately covered.
Handle customer complaints promptly and professionally.
- Financial Management: Set and manage budgets for food and beverage operations.
Analyze and monitor financial performance including revenue, cost control, and profitability.
Manage pricing strategies, menu costing, and supplier negotiations.
Prepare regular reports and forecasts to management regarding financial performance.
- Staff Management: Recruit, train, and supervise F&B staff, including chefs, waitstaff, and bartenders.
Monitor staff performance and provide feedback, coaching, and development.
Foster a positive work environment and promote teamwork.
Conduct regular team meetings to ensure effective communication.
- Inventory and Supply Chain Management: Manage ordering and inventory control to minimize wastage and control food costs.
Develop and maintain strong relationships with suppliers.
Ensure all food products are stored and rotated properly, adhering to food safety regulations.
- Customer Experience: Ensure high levels of customer satisfaction through excellent service.
Gather and respond to customer feedback to improve service and offerings.
Implement strategies to increase customer loyalty and retention.
- Health & Safety Compliance: Ensure that the establishment complies with all health, safety, and hygiene regulations.
Regularly review safety procedures and update staff on relevant safety practices.
Manage food handling, storage, and waste disposal procedures in compliance with regulations.
- Menu and Service Development: Collaborate with the chef and kitchen staff to develop new dishes and drinks.
Analyze market trends to create offerings that attract customers and align with business objectives.
Ensure the service flow is smooth and efficient, updating service procedures as necessary.
Key Qualifications:
- Education: Bachelor’s degree in Hospitality Management, Business, or a related field (preferred but not always required).
- Experience: At least 3-5 years of experience in F&B management roles.
- Skills: Strong leadership and team management skills.
Excellent financial acumen and ability to manage budgets.
Outstanding communication and interpersonal abilities.
Knowledge of food safety regulations and health standards.
Problem-solving and conflict resolution skills.
Key Competencies:
- Customer-centric with a focus on quality and service excellence.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Detail-oriented, with a strong focus on operational efficiency.
- Adaptability and creativity in improving F&B offerings and service.
Work Conditions:
- Full-time position with a variable schedule that includes evenings, weekends, and holidays.