Total 2 job vacancies by Nanotech.sg Pte. Ltd.

Job Title: Ecommerce Operation and Admin Assistant

Job Description

We are seeking a highly organized and detail-oriented E-commerce Operations and Administrative Assistant to support our growing online business. This role is essential for ensuring smooth day-to-day operations across all e-commerce platforms and maintaining an efficient supply chain.

Key Responsibilities:

• Assist in all administrative and operational duties, ensuring seamless business operations.
• Support end-to-end e-commerce operations, from inventory management to order fulfillment and customer service.
• Manage e-commerce platforms, ensuring accurate order fulfillment, timely dispatch of orders, and handling returns efficiently.
• Use and maintain the online shopping platform seller center to manage inventory and orders.
• Maintain healthy stock levels across all online channels, updating product descriptions and inventory details regularly.
• Perform daily stock duties, including inbound (receiving, sorting, and storing products) and outbound (picking, packing and shipping) operations.
• Oversee warehouse inventory management, ensuring accuracy and efficiency in stock handling.
• Draft and process purchase orders for restocking as needed.
• Update stock quantities on the website and across all distribution channels in a timely manner.
• Manage relationships with external logistics providers, coordinating daily order deliveries and inventory management.
• Update and maintain inventory records using both inventory management systems and Excel.
• Handle customer inquiries through online chats, emails, and phone calls, particularly those related to logistical matters.
• Analyze product sales performance and prepare short-to mid-term sales forecasts to optimize supply chain management.
• Perform other ad-hoc duties as assigned by management.

Requirements:

• Strong organizational and multitasking skills.
• Minimum 3 years of experience in e-commerce operations and online inventory management.
• Proficiency in Excel and inventory management systems.
• Excellent communication skills for handling customer queries and liaising with external logistics.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Business proficient in speaking and writing both English and Mandarin Language.

Educational Requirements:

• Local / PR: Diploma and above

Salary:

• $2800/month and above - based on experience.

This position is ideal for someone looking to grow within a dynamic e-commerce environment while playing a key role in operational efficiency.

Salary: $3500 to $4000 per month

Job Summary:

We are seeking a highly motivated and experienced E-commerce Executive to manage and optimize our online sales channels. The ideal candidate will have a strong background in e-commerce marketing, with at least 5 years of experience, and hold a degree in Business Management, Marketing, or Mass Communication. The E-commerce Executive will be responsible for order fulfillment, account management, customer service, ads and marketing campaigns, social media marketing, and KOL and affiliate management on various shopping platforms.

Key Responsibilities:

1. Order Fulfillment

• Work in and work with logistics team to ensure timely and accurate order processing and shipment.
• Monitor inventory levels and manage stock replenishment to prevent stockouts or overstock situations.
• Handle returns, exchanges, and refunds efficiently to maintain customer satisfaction.
• Implement and maintain order tracking systems for customers to follow their purchase status.
• Analyze fulfillment processes and recommend improvements to enhance efficiency and reduce costs.

2. Shopping Platform Account Management Including Customer Service

• Oversee and manage accounts on various shopping platforms such as Shopify, TikTok, Shopee, and Lazada, ensuring product listings are accurate and up-to-date.
• Respond to customer inquiries, complaints, and feedback promptly to ensure a positive shopping experience.
• Monitor customer reviews and ratings, taking appropriate actions to address negative feedback.
• Optimize product listings with relevant keywords and appealing descriptions to improve visibility and sales.
• Collaborate with platform representatives to resolve account-related issues and stay updated on platform policies and best practices.
• Collaborate with the product and graphic designers to produce high-quality visuals, videos, and other content formats.

3. Ads and Marketing Campaign Management on 3rd Party Shopping Platforms

• Develop and execute advertising and promotional strategies on platforms like Google Ads, Facebook Ads, and in-platform advertising on shopping sites.
• Monitor and analyze the performance of marketing campaigns, adjusting strategies to maximize ROI.
• Allocate budgets effectively across various campaigns and platforms to ensure optimal use of resources.
• Conduct A/B testing of ads and landing pages to improve conversion rates.
• Stay updated on the latest trends and algorithm changes on advertising platforms to maintain competitiveness.

4. Social Media Marketing Management

• Develop and manage social media content calendars for platforms like Instagram, Facebook, and TikTok.
• Create engaging content that resonates with the target audience and drives traffic to the e-commerce store.
• Monitor social media metrics and use insights to optimize content and strategy.
• Collaborate with the product and graphic designers to produce high-quality visuals, videos, and other content formats.
• Engage with followers and influencers to build a strong community and enhance brand loyalty.

5. KOL and Affiliate Management on Social Media Shopping Platforms

• Identify, onboard, and manage relationships with Key Opinion Leaders (KOLs) and affiliates on platforms like TikTok and Shopee.
• Develop and execute influencer marketing campaigns that align with the brand's goals and target audience.
• Monitor and evaluate the performance of KOL and affiliate campaigns, ensuring they deliver on KPIs.
• Negotiate contracts and agreements with KOLs and affiliates, ensuring mutually beneficial partnerships.
• Keep track of industry trends and emerging influencers to keep the brand ahead of the competition.

6. Management

• Design, implement, enforce and maintain E-commerce business operations (Supply chain, logistics, marketing, B2C online sales and product improvement) SOPs (Standard Operating Procedures).
• Assist manager in enforcing and maintaining HR and Finance compliance within the company and report any breaches to the management.
• Build and maintain an effective internal communication system to facilitate communication between all teams and departments within the company.

Prerequisites:

• A degree in Business Management, Marketing, or Mass Communication.
• Minimum of 5 years of experience in e-commerce marketing (Facebook, Instagram and TikTok)
• Minimum of 5 years online shopping platform experience (Shopee, Lazada, Amazon, Qoo10, Shopify, etc)
• Strong understanding of online marketing tools and e-commerce platforms.
• Excellent communication, organizational, and analytical skills.
• Ability to work independently and as part of a team in a hybrid work environment.

Work Environment:

This role offers a hybrid work environment with a combination of on-site and remote work (only after probation), providing flexibility while maintaining a collaborative atmosphere.