Total 18 technical support job vacancies in Singapore

• Customer service includes responding to questions and requests from clients, giving details about goods and services, and handling grievances.
• Transaction processing includes accepting orders, completing applications and paperwork, and managing returns and reimbursements.
• Customer interaction documentation includes keeping track of questions, requests, answers, and follow-up activities.
• Escalating problems: Making necessary phone calls to additional team members or departments
• Keeping track of client information, including updating databases and guaranteeing client satisfaction
• Customer feedback reporting: Providing reports on concerns and feedback from customers
• 5.5 working days

Job Scope:

• Responding to orders, follow-up (including emails and calls), and incoming sales enquiries.
• Managing orders, follow-up (including emails and phone calls), and purchasing enquiries.
• Plan the prompt delivery of commodities to connect to ships all across the world.
• Keeping track of inventory stock movement and data entry.

Requirements

• We welcome recent graduates who are interested in a career in the marine industry.
• A highly motivated and self-driven person with outstanding communication and interpersonal abilities
• A proficient user of Microsoft Office (Word, Excel, and PowerPoint); a well-organised, careful, and industrious team player; a readiness to pick up new skills and adjust to a fast-paced work environment.

Job Details:

• Provide assistance to managers of vessels.
• Communicating with Fleet Operational Services to get the most recent technical data and procedures.
• Organising the vessels' service attendances.
• Ensuring that all surveys and certificates are current in cooperation with vessel managers date.
• Plan regular maintenance and requests for service engineers and technicians in accordance with the vessel as instructed by the managers of the vessel.
• Review and handle service bills from vendors.
• Helping with the compilation and repair database preparation and upkeep Dock Details.
• Support the creation and examination of yard tender analyses and repair specifications.
• Monitoring of projects and major improvements and alterations.
• Scheduling and collaborating with the local agent on different aspects of husbandry.
• Review pro-forma, final, and vendor bills.
• Distributing, maintaining, and archiving instruction manuals, vessel designs, and records service announcements for ships and their crews.
• Monitoring of machinery undergoing repair or shore servicing.

Job Description:

• Answering to the Fleet Manager, Inspecting
• Prepare the team for internal vetting and train them in accordance with the timeline.
• Determine what needs to be improved upon and confirm that the corrective and preventive measures are being implemented.
• Check that ship personnel do the necessary actions in accordance with designated schedules at the appropriate times.
• Make that the ship is managed and operated safely in line with the company's IMS procedures and all applicable local, national, and international laws, regulations, and mandates.
• Engage in a variety of safety campaigns actively (by supporting the creation of campaigns as well as implementing o/b).
• Verify that the vessel conforms with SIRE and CDI regulations. Find any gaps or patterns and report them to the appropriate Fleet Manager, Vetting.
• Check that the Planned Maintenance System (PMS) onboarding procedures are following the Company's procedures (such as using permits, risk assessments, daily work plans, and toolbox meetings).
• Compliance-related issues with a strong emphasis on environmental issues, early warning indicators, safety signals, and suggested corrective actions, such as maintenance and repairs to stop their recurrence.
• Conduct onboarding training to fill in knowledge gaps about safety-related issues.
• Verify that previously raised observations have been appropriately closed out by analysing reports, such as SIRE / CDI.
• In order to spot trends and enhance vetting outcomes, proactively contribute to the Fleet Manager Vetting Singapore & Copenhagen.
• Serve as a point of contact for top management located on land and the vessel.
• Check that the latest modifications to SOLAS, MARPOL, STCW, Class, Flag State, Oil Major, and other relevant regulations are being implemented on vessels.
• During the inspection, record any raised observations and, if feasible, provide images of the observation in your report along with a justification for its raising.
• Make certain that every crew member has a thorough understanding of the SIRE 2.0 protocol.
• Analyse, contribute, and confirm the fleet vessel Performance Influencing Factors (PIF).
• Provide a thorough overview of the inspection procedure to all new hires and help with PIQ preparation. Teach the onboarding personnel the proper methods for submitting precise and correct data.
• Help the Head of Marine Assurance and the HSE & Compliance Manager with matters pertaining to maritime and safety concerns on ships. Investigate events and accidents on board as directed by the Fleet Manager, Vetting, Head of Marine Assurance, and Technical Director.

Qualifications:

• A degree in engineering and ideally at least two years of experience sailing as a chief or second engineer.
• 30 months or more of gas carrier experience is required.
• Driven by technology, at ease in a digital setting, and logical in the development of processes.
• The capacity to plan last-minute trips and live a life of constant readiness (apart from vacations).
• A thorough understanding of the laws and guidelines controlling the management of vessels.
• Devoted, accountable, and possess exceptional time management abilities in fulfilling deadlines.
• Autonomous, goal-oriented, structured, and strong sense of teamwork and the capacity to oversee cross-functional interactions in a fast-moving, dynamic setting.
• Show compassion for people of various nationalities.

Job Details:

• Experience as a Chief Engineer or Second Engineer on tankers (COC Class 1, 2, or 3), or at least 2 years of experience as a technical superintendent for oil tankers.
• Minimum 1-2 years of shore-based experience.
• High level of integrity and professionalism.
• Strong skills in leadership, teamwork, management, and communication.

• Make environmental preservation and safety a priority.
• Creating the team's monthly, weekly, and quarterly reports and meeting schedule
• Help prepare for audits
• Provide and evaluate unprocessed data and slides for quarterly warnings and Quarterly Management Reviews (QMR).
• Help with any ad hoc duties that the line manager requests.
• Organize and plan vetting inspections for agents, oil companies, ship teams, and vessels;
• As mandated by the BMA, notify the Flag State Authority following any PSC inspection on board vessels.
• Provide OCIMF with PSC reports and, if relevant, Non-Conformance reports.
• Update the SIRE INTERTANKO benchmarking repository;
• Get and monitor bills and responses pertaining to SIRE, Non-SIRE, and audits;
• Keep the officer matrix, HVPQ, Q88 data, and OCIMF reporting up to date;
• Work with the audit team, managers, and boats to keep an eye on the tracking and closing of the Navigation, Cargo, and Mooring audit.
• Follow up, check the contents, and upload audits, including ISM code reviews, ISPS, ELP, TMSA, and other customer/class audits.
• Get, examine, and update incident and near-miss reports in the reporting system.
• Gather and immediately send monthly HSEQ meeting responses to boats.
• Create and upload the minutes of the shore team meetings to the ship management SharePoint site.
• Keep track of HSEQ-related tracking sheets, including incident follow-up, audit dates, and LTI free dates.
• To guarantee adequate overlap with the contract administrator, have a solid understanding of contracts and contractual administration.
• Assist in the compilation of management reviews every three months.

Requirements:

• It is preferred to have appropriate administrative experience in the marine industry or a diploma in business or maritime studies.
• The ability to think critically, solve problems, manage time, and make decisions
• The capacity to effectively and favorably react to consumers
• Exhibits interpersonal and teamwork abilities
• Excellent communication skills in both written and spoken English
• Well-versed in Microsoft Office programs

Responding to Service Requests, Incidents, and Trends

• Ensure that events and service requests are handled successfully and within the SLA (Service Level Agreement) by taking responsibility for them.
• Actively detect recurring problems or service hazards and assist in preventing them to enhance our internal procedures, operations, and customer service.
• Contribute expertise to the team and our self-service portals to aid in incident resolution.

IT Asset Management

• For smooth operations, make sure the projectors and other collaboration tools in the conference room are operating properly.
• Make that all devices are patched and running the most recent versions of the operating system; fix those that don't comply.
• To guarantee a smooth onboarding process, give new or transferred users phones, computers, and other required devices.
• Review IT asset stock levels on a regular basis to make sure the storeroom has enough supplies and to manage asset replacement.
• Oversee the lifecycle of IT assets, from acquisition to disposal, making sure that proper tracking and reporting are done.

Managing Vendors & Finances

• To get the best value for your money, get quotes, oversee the purchase, and invoice for IT equipment and licensing.
• Work together with suppliers to guarantee equipment delivery on schedule, and coordinate with the finance department to guarantee timely payment.

Qualifications:

• Outstanding ability to communicate in written and spoken English
• More than two years of experience in a Level 1 or Level 2 support position
• Excellent client focus identifies wants and comes up with solutions to satisfy them
• Familiarity with the Microsoft Office 365 Suite, specifically with Administration, Teams, Outlook, and Sharepoint
• Strong working familiarity with desktop and laptop hardware and support for Windows and Linux
• Familiarity with Endpoint Central and other IT asset management and automation tools
• Support for audio-video and video conferences
• Knowledge of issue tracking and resolution ticketing systems, such as ZenDesk, ServiceNow, or comparable

Duties and Responsibilities:

• Within three months of the anticipated docking period, to create an accurate dry-dock repair specification and go over the work scope in detail with the attending superintendent, site crew, and vessel manager.
• Communicate with shipyard staff to arrange dock space and to get updates on the status of any ongoing repairs.
• To evaluate the several yard quotes, bargain, and create a budget that includes the timing and scope of the dry docking process for management's approval.
• To keep overall dry-docking costs under control and within the allocated budget.
• To compile weekly financial progress reports in order to let the attending superintendent stay informed about the status of the projects while the shipyard is being repaired.
• To keep spending within the allotted budget through ongoing oversight, weekly cost reporting, and identification of rising and falling expenses.
• To assist the DD-Site Team as needed, particularly by examining shipyard bills and settling them in order to save costs
• Examining and negotiating the shipyard's draft invoice in order to save the corporation money on dry docking.
• To bargain with significant vendors and service providers to reduce the cost of the owner's arrangement (paint, spare parts, and services) while repairs are being completed.
• Within 14 days of the ship's departure or the shipyard bill settlement, prepare the DD variance report.
• To keep the five-year docking schedule current and produce the annual DD-Budget for the upcoming year.
• To add information to the dry-docking database, such as the history of tank, hold, and hull painting, in order to help management make decisions.
• Examine the expense of contractor work and agree on a fixed price with contractors for routine maintenance, repairs, and replacement parts.
• DD spares and services suppliers and vendors are given purchase orders (POs), and it is ensured that the yard and supplier/vendor bills are checked and paid on schedule.
• Examine and improve vendor and supplier contracts, as well as frame agreements with shipyards, in collaboration with the procurement department.
• Assist with the audit and oversee suppliers, contractors, shipyards, and vendors regarding the calibre of the goods and services rendered.
• Participated in unique projects and initiatives under the direction of the Dry Docking and Repairs Head of Department.

Qualifications:

• A diploma in shipbuilding, naval architecture, or marine engineering
• Knowledge of overseeing the dry docking of ships, or experience working in a commercial dry docking capacity in a shipping firm or as an estimator in a shipyard.
• Previous shipyard or shipping business superintendent experience.

Job Description:

• Answering to the Fleet Manager, Inspecting
• Prepare the team for internal vetting and train them in accordance with the timeline.
• Determine what needs to be improved upon and confirm that the corrective and preventive measures are being implemented.
• Check that ship personnel do the necessary actions in accordance with designated schedules at the appropriate times.
• Make that the ship is managed and operated safely in line with the company's IMS procedures and all applicable local, national, and international laws, regulations, and mandates.
• Engage in a variety of safety campaigns actively (by supporting the creation of campaigns as well as implementing o/b).
• Verify that the vessel conforms with SIRE and CDI regulations. Find any gaps or patterns and report them to the appropriate Fleet Manager, Vetting.
• Check that the Planned Maintenance System (PMS) onboarding procedures are following the Company's procedures (such as using permits, risk assessments, daily work plans, and toolbox meetings).
• Compliance-related issues with a strong emphasis on environmental issues, early warning indicators, safety signals, and suggested corrective actions, such as maintenance and repairs to stop their recurrence.
• Conduct onboarding training to fill in knowledge gaps about safety-related issues.
• Verify that previously raised observations have been appropriately closed out by analysing reports, such as SIRE / CDI.
• In order to spot trends and enhance vetting outcomes, proactively contribute to the Fleet Manager Vetting Singapore & Copenhagen.
• Serve as a point of contact for top management located on land and the vessel.
• Check that the latest modifications to SOLAS, MARPOL, STCW, Class, Flag State, Oil Major, and other relevant regulations are being implemented on vessels.
• During the inspection, record any raised observations and, if feasible, provide images of the observation in your report along with a justification for its raising.
• Make certain that every crew member has a thorough understanding of the SIRE 2.0 protocol.
• Analyse, contribute, and confirm the fleet vessel Performance Influencing Factors (PIF).
• Provide a thorough overview of the inspection procedure to all new hires and help with PIQ preparation. Teach the onboarding personnel the proper methods for submitting precise and correct data.
• Help the Head of Marine Assurance and the HSE & Compliance Manager with matters pertaining to maritime and safety concerns on ships. Investigate events and accidents on board as directed by the Fleet Manager, Vetting, Head of Marine Assurance, and Technical Director.

Qualifications:

• A degree in engineering and ideally at least two years of experience sailing as a chief or second engineer.
• 30 months or more of gas carrier experience is required.
• Driven by technology, at ease in a digital setting, and logical in the development of processes.
• The capacity to plan last-minute trips and live a life of constant readiness (apart from vacations).
• A thorough understanding of the laws and guidelines controlling the management of vessels.
• Devoted, accountable, and possess exceptional time management abilities in fulfilling deadlines.
• Autonomous, goal-oriented, structured, and strong sense of teamwork and the capacity to oversee cross-functional interactions in a fast-moving, dynamic setting.
• Show compassion for people of various nationalities.

Job Description:

• Aid in the work activities of the Airtime Manager.
• To actively support and help sales managers, for example. activating Sim cards, creating customer accounts, and other things to handle quoting requests that come in by phone or email.
• To enter, manage, and terminate orders within the Navision ERP system.
• To oversee and maintain several portals (configure, update, and set up, among other things)
• To keep an eye on vessels' internet connectivity.
• Must be in charge of the order's entire process

Job Description:

• Uses in-depth technical and commercial expertise of particular product categories along with a thorough grasp of company's customer markets to design and provide suitable and profitable customer solutions.
• Establishes and preserves strong connections with clients, effectively representing them throughout the product development process, and ensuring that intended product improvements continue to be pertinent and appealing to certain target audiences.
• Assists sales colleagues in developing and presenting custom solutions; creates essential presentation materials and adds in-depth product knowledge to make sure sales pitches to influencers and decision makers capitalise on product advantages. Asks pertinent questions to find and address areas that need more details or clarification
• Builds a personal network inside the sales department and offers technical assistance to colleagues in sales for customer presentations, trade exhibitions, and other events that further the brand of the company.
• Offers product knowledge training to a variety of engineering, sales, and customer support colleagues in order to improve technical proficiency and prepare colleagues to address customer inquiries and issues. Serves as a point of escalation for inquiries and difficult problems
• Offers a technical assessment of the customer's order specification, outlining the order's parameters and guaranteeing precise and suitable cost estimations and offer creation.
• When necessary, works with an application engineer to provide comprehensive proposals and specifications; makes use of Survitec systems to efficiently inform engineering and manufacturing teams of the final client needs and design.
• Tracks the overall performance of the product category, spotting chances to raise sales and promote product awareness, and offering specific product coaching or training to others across the company.
• Collaborates with a variety of stakeholders to conduct market and product evaluations, compile in-depth product feedback, and provide support for category management decisions.
• Establishes a setting where team members can all embody the Survitec Values
• Fosters an inclusive workplace where employees feel respected, valued, and free to be themselves
• Recognises, supports, and helps Survitec create a culture that puts safety first. guarantees a healthy and safe working environment
• Participates in formal and informal training and coaching, as well as assessment and development planning activities, to enhance one's own talents. Obtains or keeps an external professional accreditation when it's necessary to reach one's full potential and enhance performance. keeps up-to-date knowledge of industry best practices, external regulations, and technology by reading specialised publications, going to conferences, and continuing education

Requirements:

• University degree level
• 3-6 years of technical product experience, enabling the role holder to understand and support a range of technical queries
• 3-6 years of managerial experience, supervising and directing people and other resources to achieve specific business goals

Responsibilities

• Manage regular reports from vessels assigned to him/her and file them in a structured approach.
• Review and follow up on routine reports from the vessel.
• Carry out regular data analysis of costs, PMS and other KPI factors in order to ascertain health of the ship as far ship management is concerned.
• Maintain structure and quality of data fed into Ship manager system by crew onboard the vessels (GL system).
• Formulate a dynamic work plan and action list with the vessel's command, to ensure that the vessel is maintained in accordance with the Owner's policy and to receive regular reports as to its progress.
• Visit the vessels as and when required and reporting on general condition, repairs and maintenance, crew performance, safety, environmental protection, and any actions required. Discuss with Ship's Command the work plan, running costs, spares and stores and other issues of concern and reporting on same.
• Prepare technical specs for dockings & pre-purchase inspections in Asia region.
• Assist in carrying out technical analysis for new purchases.

Minimum Requirements / Qualifications

• Min 3 years of experience in similar capacity on Bulk Carriers
• Prior experience as Chief or Second Engineer with minimum sailing experience preferably on Bulk Carriers. Otherwise, sailing experience on Bulk Carriers is required.
• Prior experience in dry docking and technical management will be an advantage
• Candidate should have good knowledge of PMS and SMS system

DESCRIPTION

· Handle allocated vessels for procurement arrangement.

· To work closely with the Superintendent Engineer directly for the procurement and supply of goods and services to vessel/s as assigned by the Procurement Manager.

· To maintain the following:

- A full record of all requisitions received from the vessels;

- Coordination with Superintendent Engineer on requisition received from vessels;

- Initiate enquiries with company approved suppliers;

- On receipt of quotations make price comparison of the supplier and present the data to Superintendent in-charge for approval;

- To generate Purchase Orders in the system and send to Supplier and to get their acknowledgement of receipt of order.

· To arrange dispatch of stores/spares in close coordination with Superintendent Engineer through the most economical way but always keeping in mind urgency of goods required on board.

To obtain delivery acknowledgement from vessel

REQUIREMENT

· Good written and interpersonal communication skills

· 2-5 years experience with Ship Management Company

· Resourceful, driven, proactive and independent.

· Strong negotiation capability

· Team player, able to work with team members.

· Ability to work in a fast-paced environment with deadlines and goals.

· Be computer literate in Microsoft Word, Excel and Outlook.

Responsibilities:

• Assist clients by effectively answering their questions, creating quotes, tender paperwork, and invoices, and communicating with vendors to get parts for *on the job* needs.
• Gathering and keeping track of business data from multiple sources, assembling reports and presentations as needed; creating, organising, and updating client files; and helping with the gathering and evaluation of business data.
• Gathers and compiles contract documentation for signature; examines the documentation; resolves disagreements in contract variations as needed.
• Works with pertinent departments to track project milestones and coordinates the timely delivery of job completion certificates for billing.
• Manages billing and invoicing in accordance with the agreed-upon terms of payment; communicates with members of the estimation team regarding project costs; monitors payment collection; and communicates with customers and legal regarding complex payment terms. Reports to management any concerns that could materially impact project delivery and cost.
• Gathers and maintains consumer input by monitoring and charting the percentage of completed customer feedback forms that are returned by consumers in order to make improvements.
• Any more ad hoc tasks.

Requirements:

• A diploma in business or a similar discipline.
• Three years or more of professional experience, ideally in a marine-related field.
• Experienced in negotiating with suppliers and subcontractors for intricate and specialised repair jobs.
• Strong computer, interpersonal, and organisational abilities.
• Capacity to multitask and function under duress.
• Thorough and at ease handling a lot of administrative work.

• Provide support to the Vessel Managers
• Liaise with Fleet Operational Services regarding updated technical information and practices
• Coordinate service attendances to the vessels
• Work alongside with Vessel Managers to ensure all surveys and certificates are up to date
• Check repair specifications and follow with service providers
• Arrange routine repairs / requisitions for service engineers / technicians as per vessel requests
• Review and process services invoices from Vendors
• Assist with preparation and maintenance of the repair database and compilation of Dry-Dock Specifications
• Assist with preparation and review repair specifications and yard tender analysis
• Liaise with the purchasing department for cost effective and timely supplies
• Provide support to the Vessel Managers at dry dock
• Provide support in compiling the Dry Dock Repair report
• Track capital modifications/upgrades and projects
• Appoint agencies and follow up on cost and invoices
• Arrange and coordinate various husbandry matters with local agent
• Manage the distribution and track vessel certificates
• Review classification reports and distribute Monthly reports to the Vessel Managers and the vessels
• Process and track technical and service reports
• Manage and archive records
• Manage vessel drawing and instruction manuals
• Maintain and distributemanufacturer’s service bulletins to ship team and vessels
• Review and monitor planned maintenance work orders and maintenance history data within
• the PM system
• Track equipment under shore service/repair
• Support the purchasing department in the absence of Purchasing lead as designated by the superiors when required.
• Other adhoc duties

Job Responsibilities:

• In accordance with the Technical Management Procedure, additional essential requirements include monitoring and adhering to the planned maintenance program.
• Establishing a budget, organizing, coordinating, carrying out, and overseeing maintenance, repair, and warranty work.
• Keeping track of and disclosing the expenses and lubricant usage related to the technical administration of ships (bulk carriers and containers).
• Under the Technical Manager's authorization, carry out talks with suppliers and vendors to authorize procurement of consumables, services, and replacement parts for the vessel.
• Keeping designated ships in class in good condition. Tracking the ship's classification and legal status and informing the shipmaster of any changes.
• Ensuring adherence to all relevant local, state, federal, and international laws, as well as the company's internal policies.
• Vessel vetting, surveying, and marine inspection, including documenting and monitoring condition reports, assessing operations and work procedures on board, and improving performance and efficiency.
• As needed, provide the Shipmaster operational and technical direction and support.

DESCRIPTION

· Handle allocated vessels for procurement arrangement.

· To work closely with the Superintendent Engineer directly for the procurement and supply of goods and services to vessel/s as assigned by the Procurement Manager.

· To maintain the following:

- A full record of all requisitions received from the vessels;

- Coordination with Superintendent Engineer on requisition received from vessels;

- Initiate enquiries with company approved suppliers;

- On receipt of quotations make price comparison of the supplier and present the data to Superintendent in-charge for approval;

- To generate Purchase Orders in the system and send to Supplier and to get their acknowledgement of receipt of order.

· To arrange dispatch of stores/spares in close coordination with Superintendent Engineer through the most economical way but always keeping in mind urgency of goods required on board.

To obtain delivery acknowledgement from vessel

REQUIREMENT

· Good written and interpersonal communication skills

· 2-5 years experience with Ship Management Company

· Resourceful, driven, proactive and independent.

· Strong negotiation capability

· Team player, able to work with team members.

· Ability to work in a fast-paced environment with deadlines and goals.

· Be computer literate in Microsoft Word, Excel and Outlook.

Responsibilities of the Job:

• Immediate handling of incoming vessel purchase orders
• Send orders to appropriate suppliers for quotes.
• Price negotiations and order follow-up with suppliers
• Evaluate incoming quotations and confirm supplier selection following Superintendent/Technical Manager or higher authority permission.
• To work closely with the warehouse and suppliers to ensure on-time delivery.
• Send instructions to the supplier.
• Keep the vessels and Vessel Managers informed of any delivery.
• Contact with the port agents of the vessel
• Clearance through customs
• Based on the practical arrangements made by the Vessel Manager, make the necessary official bookings for service and repairs.
• Maintain and update the supplier's database across many platforms.

Requirements for the Position:

• A self-motivated worker with at least three years of experience in the marine industry is required.
• Have initiative and the ability to multitask
  resourceful and skilled at negotiating
• IT savvy
• Capable at working with ERP