Total 7 support analyst job vacancies in Islandwide

Music Content Operations Research Analyst

• 12 months contract, with an option to extend based on business needs
• Hybrid work arrangement

The Opportunity

• Manage day to day ongoing operations with company’s music publishing and label partners
• Develop workflows for monitoring publishing data, music content and provide scalable solutions for issue identification and resolution
• Build visual reports to track publisher metrics and trends
• Communication with partners with regard to onboarding specifications and data delivery, including general documentation
• Partner closely with cross-functional teams – including commercial partnerships, legal, product, and engineering - in an effort to scale operations support workflows across teams
• Develop a deep expertise in company’s music rights management products and how they are being used across constituent groups
• Partner advocate for contractual rights based decisions and actions

Your Background

• Minimum 3+ years of experience in music account management, product management, online operations, consulting, or data analytics
• Music or media industry research background, preferably with record label, music publisher, complex DSP or UGC platform experience
• Manage some day to day data ownership operations with company's publishing and label partners
• Develop an understanding on company’s music rights management products with an eye on operational, system and process improvement
• Understand sensitivities around IP policy, processes, and products
• Knowledge of copyright and music licensing
• Knowledge of digital rights management products, especially for music
• Experience in data manipulation using Excel and querying databases with SQL
• Technical operations capacity (ie. advanced querying, data fluency, read/write specs, troubleshoot data issues, scripting, etc.; proficient in both SQL and Excel)

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Media Analyst

• Contract until Aug 2025
• Hybrid work location
• Work location: CBD area

The Opportunity

• Read, analyze, and summarize media coverage of important issues
• Inform the wider team on news cycles and policy issues domestically and internationally, and put them into their local context
• Create reports with media insights (including visualization) to assess the impact of different news cycles and inform future strategy
• Support the communications team in developing meaningful success metrics for its campaigns and initiatives across traditional (news) media outlets as well as owned, paid-for and earned social media activity

Your Background

• 2+ years of experience in a media analysis, research, journalistic, communications or related role, or working for a media agency, media analysis firm, a media measurement platform or think tank
• Fluency in English and Japanese to support Japan market
• Familiarity with the media market in APAC
• Experience owning multiple deliverables and working in a deadline driven environment
• Experience in handling data sets and visualizing data a plus
• Experience drafting messaging materials; writing news summaries is a plus
• Bachelor's degree in Communications, Journalism, Public Relations, Broadcast, Political Science, Marketing, Economics, Statistics or related field

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Technical Operations Data Analyst

• 12 months contract
• Hybrid work location
• Work location: CBD

The Opportunity

• Review operational issues and determine if a technology (product) solution is required or a process correction needs to be made. Identify opportunities to improve business practices and drive internal process improvements.
• Track and report on operational performance for the global team and conduct data analysis regularly to identify trends and areas of improvements.
• Run daily standup meetings and monitor and manage daily customer support tickets for prioritization and triage.
• Assist in creating Business Review content for leadership meetings.
• Ensure the team adheres to established processes and protocols while staying informed about any updates or changes. Proactively highlight any deviations that affect our quality of support both internally and with vendors.
• Identify and address any roadblocks or issues that may impact operations
• Update status page for product issues when needed
• Support daily hand-over activities between different regions
• Coordinate with the team and prepare regional monthly meeting content
• Coordinate customer notifications on expiring API product version
• Document learnings and share operational insights to cross-functional teams

Your Background

• 2-4 years of experience providing operations support in a technical environment with strong understanding of Operational Metrics and Key Performance Indicators to measure success of a team.
• Demonstrated creative problem-solving approach and experience in using data visualization technologies to help drive business insights.
• Experience in building advanced SQL queries and dashboards to find operational trends and root cause by dice and slicing data.
• Customer-oriented mindset with demonstrated understanding and empathy
  High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Collaborative team player with "get it done” attitude
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Excellent verbal and written communication skills and demonstrate attention to detail

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.

Security Analyst

• 12 months contract
• Work location: CBD

The Opportunity

• Able to implement a security architecture blueprint (from devsecops, application, infrastructure, operational security, for applications to interact with). Define the process, provisioning, interfaces and provide recommendations.
• Access management and control.
• Engage and execute Security Vulnerability Scanning activities (HCR/NVA/Pen Test/ SAST/DAST activities etc) and resolve findings.
• Manage Access management and SIEM tools in the environment.
• Facilitate auditing processes conducted by external parties.

Your Background

• Minimum 2+ years of experience with IT Security.
• CISSP/CCSP/CCSK certification or its equivalent is preferred
• 1-2 areas of Cyber Security domains such as Identity Access Management, Security and Risk Management, Application and Network security, Vulnerability Management with a broad understanding of other areas.
• Only Singaporeans
• Familiar with operational security processes
  o OS level patching
  o Application-level patching
  o Operational housekeeping and archival.
  o Server and application hardening procedure & steps
  o IM8 policy
  o Vulnerability Assessment
  o Security Incident detection and reporting
  o SSL certificate renewal
  
  Technologies & Skills Required
  • OS Administration (Linux / Windows)
  • IBM Security Verify Access
  • IBM Qradar
  • Thales HSM
  • OpenSSL
  • Tenable Nessus, Burp Suite Enterprise

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Pega Functional Analyst

• 12 months contract
• Work location: CBD

The Opportunity

• Coordinates with the Project Team in understanding client requirements and how they translate in application features
• Collaborate with the Team to set specifications for new applications
• Perform troubleshooting and debugging of applications when required
• Evaluate existing applications to reprogram, update and add new features
• Work with business process owners/SMEs to assess capabilities and identify high-level user requirements
• Work with project managers, architects and SMEs to define metrics and performance goals for the process.
• Participate in transitioning the requirements and use cases.

Your Background

• Knowledge in PEGA Rule Process Commander, Care Management Framework (PEGA)
• PEGA Certification / CSA cert is preferred
• Knowledge in executing project releases on Pega PRPC BPM platform through the complete SDLC lifecycle.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Field Programs Data Analyst (Marketing)

• 12 months contract
• Hybrid work arrangement (3 days per week in office)
• Work location: Suntec

Our Client

• Our client is one of the leading IT enterprise cloud computing company
• Ranked as Fortune "100 Best Companies to work for"

The Opportunity
Project Management:

• Manage incoming requests from the ASEAN Field Marketing Team.
• Ensure all project requests include necessary details and content for the field marketing operation team, meeting SLAs.
• Collaborate with the ASEAN Field Marketing Team and the Field Programs Team to understand capacity and allocate resources effectively.
• Complete allocated requests most efficiently, effectively and within the agreed deadline.

Event Operations

• Create pre-event target audience strategy and insights
• Oversee the event technology platform to ensure seamless integration and functionality.
• Manage registration systems, event apps, and other event technology tools.
• Provide technical support and troubleshooting during events to ensure smooth operation.
• Oversee data operations related to event registration and attendance tracking.
• Manage post-event communication lead management, delivering priority leads within 24 hours post-event.

Data Quality:

• Ensure we manage data in compliance with relevant ASEAN legislation.
• Address quality issues affecting business, such as duplicate records and incomplete information.
• Provide a minimum of monthly database health insights for ASEAN

Data Coordination:

• Check and update fields for data import Excel ROE.
• Conduct list scrubbing.
• Support data analysis with uploads and data splitting for large events.
• Create DE in Marketing Cloud based on CRM reports.
• Build Org62 Reports.
• Update campaign member status in CRM campaigns.

Leads Management:

• Own and understand the lead process, from Web-to-lead form to Leads Object.
• Manage lead assignment rules and lead queues.
• Handle list imports and record updates.

Your Background

• Bachelor's degree in Marketing, Business Administration, or related field preferred.
• Proven experience in event management, preferably in a corporate environment.
• Strong organisational and project management skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proficiency in data analysis and experience with CRM systems (e.g., Salesforce) is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Join our team and be part of delivering impactful marketing initiatives through small-scale events.

Preferred Qualifications:

• Proficiency in SQL, specifically T-SQL or SQL Server 2008.
• Experience in strategic event support.

Interested parties please click "Apply Now" or contact May Anne Ramos(EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Sales Support

• 12 months contract with an option to extend
• Work location: Bendemeer / WFH

Our Client

• MNC IT services company

The Opportunity

• Maintain software/hardware maintenance support contract for customers
• Work with Sales for renewing the existing maintenance supports
• Work with various vendors to gather information such as EOL/EOS of SW/HW
• Gather, prepare and validate vendors quotations to submit for quotation to customers
• Appropriate follow-up to get orders and DO signatures from customers
• Any other ad-hoc duties as required or assigned

Your Background

• At least 2 years working experience in administrative support/general clerical/administrative duties/sales coordination
• Strong interpersonal skills with internal/external stakeholders
• Must possess fundamental ICT knowledge
• Possess knowledge in Sales Order Processing
• Possess knowledge in simple accounting
• Possess knowledge in MS office (Outlook , Excel , word , PPT)
• Adaptive to changes
• Ability to work independently or within a team
• Excellent organizational and multitasking skills
• Able to work under pressure on strict deadlines

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.