Total 108 quality assurance engineer job vacancies in Singapore

The AI Engineer as part of the Prudential Corporate AI Lab and Incubator will support the development and run of the global AI sandbox, development of cutting-edge AI solutions, R&D and provide technical guidance and support in AI domain to the teams under incubation that develop AI Products.

The role requires a strong technical background in Data, AI and modern Cloud infrastructure, excellent technical skills, and the ability to collaborate with both internal and external stakeholders across technology, AI and business to deliver impactful AI products. The AI Engineer will work on delivery of high-quality AI products, continues improvement and experimentation and development of Prudential's AI expertise.

Job Description:

Sandbox Platform:

• Assist in the development and maintenance of the AI Lab’s global sandbox platform.
• Ensure the platform is effectively used for experimenting with AI applications.
• Contribute to the continuous improvement of the platform based on user feedback and technological advancements.
• Collaborate with cross-functional teams to integrate AI solutions into the sandbox environment.
• Provide technical guidance and support to teams using the sandbox for AI product development.

Technical AI Domain Expertise:

• Conduct research and development (R&D) to stay up-to-date with the latest advancements in AI, machine learning, Large Language Model frameworks.
• Provide technical guidance and support in the AI domain to teams under incubation that develop AI products.
• Analyse and interpret data to provide actionable insights and recommendations.

AI Development and Quality:

• Optimize and fine-tune AI models for performance, scalability, and accuracy.
• Assist in the technology aspects of the structured AI product incubation and acceleration program.
• Ensure AI Products and experiments are developed in alignment with Prudential’s core risk, data protection, technology risk management policies, and regulations.
• Contribute to the implementation of rigorous quality assurance processes to maintain the highest standards of AI solutions.
• Work on the delivery of high-quality AI products, continuous improvement, experimentation, and development of Prudential’s AI expertise.

Team Collaboration

• Collaborate with cross-functional teams, including technology, AI, and business stakeholders, to integrate AI solutions into products and services.
• Work with external partners, including higher education institutions, start-ups, and hyperscale’s expert teams and government agencies.
• Contribute to a culture of innovation, continuous learning, and knowledge sharing within the AI Lab.
• Mentor and guide junior engineers in AI and machine learning best practices

Talent Development and Ecosystem Engagement

• Contribute to the development of AI talent within Prudential through participation in education and training programs.
• Engage with the external AI ecosystem to stay updated with the latest trends and advancements.
• Represent Prudential at industry events and conferences to showcase the company’s AI capabilities.

Who we are looking for:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• Proven experience (5 years or more) in developing and deploying AI models and algorithms.
• Strong technical background in data, AI, and modern cloud infrastructure.
• Excellent programming skills in languages such as Python, R.
• Experience with machine learning frameworks and libraries (e.g., LLM frameworks, Computer Vision, NLP frameworks, TensorFlow, PyTorch, scikit-learn).
• Knowledge of data preprocessing, feature engineering, model evaluation, MLOPs, LLMOps techniques
• Familiarity with cloud platforms and services (e.g., AWS, Google Cloud, Azure).
• Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills.
• Ability & Passion for innovation and a drive to position Prudential at the forefront of AI in the insurance industry
• This role presents an exciting opportunity in Prudential's AI transformation and contribute to the company's strategic goals. The AI Lab will play a crucial role in delivering substantial business value, enhancing customer experience, and establishing Prudential as an industry leader in AI innovation.

This role presents an exciting opportunity in Prudential's AI transformation and contribute to the company's strategic goals. The AI Lab will play a crucial role in delivering substantial business value, enhancing customer experience, and establishing Prudential as an industry leader in AI innovation.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will report to the Recruitment Cluster Head and work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Profile Summary:

In this role, you will drive recruitment activities for Agency Division and provide guidance to Agency Leaders. As part of this dynamic role, you will report to the Recruitment Cluster Head and work closely with Agency Division to drive growth in the agency force, bringing in quality and productive Financial Consultants. You will also be responsible for the selection and development of quality Financial Consultants, through a systematic onboarding process to inculcate them with best practice behaviours.

Job Description:

• Drive manpower growth through identified key performance indicators.
• Provide guidance, support and direction to Agency Leaders to achieve monthly and yearly targets in line with the company’s plan in areas of recruitment and retention, and to ensure alignment with the company’s strategies.
• Identify and lead recruitment related projects/initiatives that support Agency Division in driving manpower growth.
• Work closely with Agency Leaders in identifying quality Financial Consultants through the use of selection tools and other qualitative assessment techniques including interviews.
• Oversee the systematic onboarding of new Financial Consultants through various company initiatives to develop the right foundation and positive behaviours.
• Set and track the expected standards for new Financial Consultants, and ensure that they adhere to these standards in order to build longevity in the career.
• Identify and encourage Financial Consultants who aspire to progress towards a career in agency management.

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• Minimum 3 years of relevant experience with Distribution Management or recruitment activities

Education:

• Degree in business or related fields of study

Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

The role of the Distribution Surveillance Officer reports to the Lead, Distribution Audits and Surveillance. The candidate is required to support the Distribution Monitoring team in driving the analytics capabilities and insights to better identify emerging Distribution risks.

The candidate will also support the Lead, Distribution Audits and Surveillance in monitoring the trends of complaints, investigations key compliance risk indicators and sales metrics, which will be reported back to the different Governance Committee(s) in the form of regular MI reporting.

Job Description:

Distribution Monitoring

• Administer the firm-wide market conduct risk framework to better manage Distribution market conduct risks.

• Leverage analytics capabilities and insights to better identify emerging Distribution risks. This includes monitoring trends of complaints, investigations key compliance risk indicators and sales metrics.

• Engage and conduct trainings with distribution channels to discuss and create awareness on market conduct and sales compliance issues.

• Undertake social media scanning and monitoring to identify online postings that are not in compliance with regulatory or Company requirements.

• Provide regular MI reporting to Governance Committee(s) relating to market conduct, fraud and sales metrics.

One Sanction Framework

• Maintaining the central depository of any issuance of meted sanctions in PACS through the One Sanction Framework.

• Handling any internal or external queries relating to One Sanction Framework and Police Orders/Prohibition Orders from the Police or MAS.

Distribution Audits

• Conduct agency reviews to assess Prudential Supervisors' compliance with supervisory competence standards in accordance with MAS / LIA Guidelines.

Others

• Undertake ad-hoc tasks, projects or reviews as directed by Head of Distribution Monitoring or Head of Distribution Business Partner.

Who we are looking for:

Competencies & Personal Traits

• Self-motivated and driven

• Analytical and attentive to details

• Basic understanding of the insurance industry and operations

• Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines

Working Experience:

• Preferably 1-2 years of experience in a compliance role in a financial institution or similar

• Preferably with experience in dealing with Distribution functions

Professional Qualifications:

• Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance)

Education:

• Degree, preferably in Business, Insurance or Finance related fields Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

The Wealth Protection Specialist will assist bank partner in growing the bancassurance space. You will collaborate closely with bank stakeholders to deliver customer centric recommendations focusing on health and protection needs of the bank customers and build strong and long-term customer relationships.

Job Description:

• Establish and define the customer’s protection needs
• Analyze customer financial situations to identify opportunities for recommendations and mitigate risks
• Foster and enhance relationships with customers, with focus on Health & Protection products to complement the customers' existing protection portfolio.
• Liaise with internal departments on policy fulfilment
• Achieve channel bancassurance targets in partnership segments through telemarketing and referrals

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Able to multi-task and meet tight deadlines
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• 2 years of relevant experience in bancassurance or telemarketing
• Possess CFMAS, M9, M9A, M5, and HI certifications

Education:

• Degree/Diploma in Business or related fields of study

Language:

• English

Responsibilities:

• Execute strategic GTM plans for products to drive sales and gain market share
• Effectively increase product awareness through marketing campaigns, distribution education, creation of sales tools, and partnership initiatives by working closely with product managers, sales teams, compliance, and respective stakeholders to increase market segment share of the product.
• Support development of product marketing value proposition, messaging, and marketing content for key target audience based on insights and data
• Lead the creation of below-the-line marketing materials for product launches that demonstrate product USPs and how the product addresses customer pain points. Materials include but are not limited to the brochure, playbook, eDMs, webpages, short and long-form content, videos, etc.
• Partner with other marketing team members and cross-functional teams (including Business Development, Product, Corporate Affairs, Segments, Business Analytics, Distribution Training, Events, etc.) to achieve the yearly business, commercial, and marketing targets.
• Dedicated to excellent business execution, enjoy collaborating and teamwork to manage marketing deliverables, have an eye for details, possess an innovative and creative mindset, and strong coordination of timelines and budgets.
• Manage post-implementation reviews, including monitoring KPIs, gathering insights and data to evaluate the effectiveness of campaigns and key learnings for future campaigns.

Requirements:

• Degree with at least 2 years working experience.
• Good understanding of financial products and consumer needs.
• Strong project management skills and an effective communicator.
• Strong business acumen and able to analyses business performance reports (Advance MS Excel user)
• Comfortable with working and learning in a dynamic, fast-paced environment."

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

As the Marketing Manager for our retirement solution, you will be responsible for developing and executing a go-to-market strategy that positions our products as a trusted, accessible tool for future retirees.

You’ll work closely with product development, sales, customer segment and customer experience teams to create targeted campaigns that resonate with key audiences, including those nearing retirement, young professionals with long-term goals, and others looking for security in retirement planning.

Job Description:

Strategy Development and Insights:

• Develop a compelling retirement product story and comprehensive go-to-market strategy focused on customer acquisition, engagement, and growth of share of wallet.
• Collaborate with Insights team to conduct market research to understand target customer needs, pain points, and trends in retirement planning.
• Define and refine audience segments based on demographics, psychographics, and financial goals.

Campaign Development & Execution:

• Design multi-channel marketing campaigns (digital, email, social media, content marketing, partnerships) to build awareness, drive interest and purchase.
• Lead the creation of marketing collaterals and sales tools including but not limited to videos, brochure, pitch decks, campaing materials, tailored to audience needs and concerns.
• Optimise campaign strategies to improve performance based on key metrics, such as customer acquisition cost, engagement rates, and conversion rates.
• Drive customer education and advocacy by collaborating with content team to developing educational content to help differentiate our retirement solution in the market.

Collaboration & Stakeholder Management:

• Manage a wide group of stakeholders to ensure cohesive messaging and delivery across all touchpoints.
• Collaborate within customer teams (Brand, Segments, Digital, CX, and Events) and cross-functional teams such as product development, corporate affairs, training, and sales to ensure smooth launch with end-to-end accountability of commercial delivery of product launches.
• Work closely with key internal and external stakeholders including vendors, creative and media agencies for all aspects of campaigns.

Performance Analysis & Optimisation:

• Obsessively uses data and insights to continually optimise marketing strategies, budget allocation, and resource planning and refresh customer propositions to stay relevant to our audience .
• Track and analyse key performance indicators (KPIs) to assess campaign effectiveness and ROI.

Who we are looking for:

Competencies & Personal Traits

• Strong understanding of goal-based investing, retirement planning, and consumer financial needs.
• Proven track record of successfully launching and managing multi-channel marketing campaigns.
• Analytical mindset with the ability to leverage data to make strategic decisions.
• Excellent communication skills with experience in crafting compelling product narratives.
• Familiarity with marketing automation tools, CRM platforms, and digital analytics.

Working Experience

• 5+ years of experience in product marketing, preferably within financial services, fintech, or retirement solutions.

Education

• Bachelor’s degree in Marketing, Business, Finance, or a related field. An advanced degree is a plus.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

Reporting to the Head, Agency Competence, Partnership Learning and Development, you will be a key contributor to our banca-led digital resource library, shaping our brand through engaging and informative content. Your role involves creating multimedia content related to insurance, leveraging cutting-edge technology and experimenting with new-gen AI platforms. You’ll collaborate with cross-functional teams, ensuring our content resonates with our audience and aligns with our brand voice.​

Job Description:

• Content Creation: Develop compelling multimedia content (videos, infographics, articles, podcasts) that educates, entertains, and informs our target audience about insurance.
• AI Experimentation: Dive into new-gen AI platforms, exploring their capabilities and integrating AI-generated content into our materials.
• Insurance Expertise: Understand insurance concepts, policies, and industry trends to create accurate and relevant content.
• Collaboration: Work closely with brands marketing, L&D, Compliance and product teams to maintain consistent messaging and brand representation.
• Quality Assurance: Review and edit content to ensure accuracy, clarity, and compliance.
• Performance Metrics: Monitor content performance metrics (engagement, reach, conversions) and iterate based on data insights.
• Stay Current: Keep abreast of emerging technologies, AI advancements, and multimedia trends.

Who we are looking for:

We seek a creative and tech-savvy individual who:

• Is proficient in using AI tools and platforms for content creation.
• Has familiarity with insurance terminology, products, and customer pain points.
• Thinks outside the box and experiments with novel content formats.
• Possesses excellent written and verbal communication skills.
• Ability to design compelling, digestible learning communication.
• Thrives in a collaborative, team-oriented environment.
• Is adaptable and eager to learn.

Working Experience:

• Prior experience in content creation, preferably in the insurance or financial services industry.
• A portfolio showcasing your multimedia content (please provide links or samples).
• Proficiency in AI tools (e.g., GPT-4, Canva, etc).
• Strong organizational skills and ability to meet deadlines.

Education:

• Diploma in a relevant field (e.g., Marketing, Communications, Journalism).

Language:

• Proficient in both written and spoken English

Job Description

Job Description:

• Register claims within timelines established, ensuring all data are entered accurately.
• Manage claims mailbox for incoming submissions.
• Oversee incoming and outgoing correspondences, including sorting, scanning, mailing and arranging for courier services. Ensure a log of all outgoing documents is maintained.
• Contact Financial Consultant and customers for claim cheque collection.
• Follow up on Grant and Court Order to facilitate claims payment.
• Generate letters for claims with instalment payments due.
• Making phone calls to clinics/hospitals for validation and follow up with medical institution for information/documents and on any outstanding requirements required for claims processing.
• Provide administrative support in retrieval and return of original documents to customers.
• Support the team in administrative and operational duties and ad-hoc duties as assigned.

Competencies & Personal Traits

• Customer-centric
• Self-motivated and independent with the ability to perform tasks effectively and accurately
• Team player
• Able to handle large volume of applications

Working Experience

• Passed English and Mathematics with good credit
• Good communication and interpersonal skills
• Proficient in MS Office – Word, PowerPoint, Excel, Outlook

Education

• Minimum GCE “A” levels or Diploma holder

Language

• English

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for actuarial candidate who is passionate about financial reporting, in particular IFRS17 reporting.

Job Description:

• Provide feedback to the review of the regional and local technical interpretation of the standards
• Review the business requirements according to the technical decisions for requirement of the standards
• Provide actuarial support and feedback to solution design team and IT to improve the end-to-end ETL tools for better efficiency and analysis
• Support the implementation of the changes to the end-to-end ETL tools, including development of data, model and IFRS17 reports
• Participate in UAT for ETL tools, source system changes and sub-ledger system, including business validation of the IFRS17 reports
• Ensure the end-to-end reporting process and control for Actuarial, including data preparation (set up of Prophet model, model points and assumptions) in an auditable manner for IFR17 reporting
• Participate in the Business Planning process for IFRS17 financials
• Collaborate with other local and regional teams in IFRS17 reporting
• Analyse and explain IFRS17 results and support business initiative for result improvement
• Perform reconciliation between IFRS17 basis and other reporting basis
• Support the audit on IFRS17 reporting
• Provide actuarial support to the Finance division initiative on reporting process re-engineering

Who we are looking for:

Competencies & Personal Traits

• Passionate about financial reporting
• Motivated and pro-active
• Detailed oriented and work independently
• Strong technical and analytical skills
• Committed to excellence and always strive to deliver results with high standards
• Good understanding of insurance products
• Good working knowledge of Prophet systems and valuation data management program (such as SQL) is a plus

Working Experience

• At least 4 years of relevant experience in actuarial roles or positions

Professional Qualifications

• Qualified/partly-qualified actuary from a recognized professional actuarial body

Education

• Degree in Actuarial

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be responsible developing, implementing, and maintaining data governance frameworks and risk management strategies to ensure the integrity, confidentiality, and availability of our organization's data assets. This role requires understanding of data governance principles, risk management methodologies, and regulatory compliance requirements.

Data Governance Framework Development:

• Develop and implement data governance policies, standards, and procedures to ensure data quality, consistency, and security.
• Establish data governance frameworks and best practices to manage data assets effectively.
• Collaborate with cross-functional teams to define data ownership, stewardship, and accountability.

Risk Management:

• Identify, assess, and prioritize data-related risks and develop mitigation strategies.
• Conduct risk assessments and impact analyses to evaluate potential threats to data integrity and security.
• Monitor and report on data governance and risk management activities to senior management.

Regulatory Compliance:

• Ensure compliance with relevant data protection regulations, such as PDPA, GDPR, and other industry-specific standards.
• Develop and maintain documentation to demonstrate compliance with regulatory requirements.
• Stay up-to-date with changes in data protection laws and regulations and update policies accordingly.
• Provide advises on data related incidents and escalations as necessary

Data Quality Management:

• Implement data quality management processes to ensure the accuracy, completeness, and reliability of data.
• Develop and maintain data quality metrics and dashboards to monitor data quality performance.
• Collaborate with data owners and stewards to resolve data quality issues and implement corrective actions.

Training and Awareness:

• Develop and deliver training programs to educate employees on data governance and risk management principles.
• Promote a culture of data governance and risk awareness across the organization.
• Provide guidance and support to data owners and stewards on data governance best practices.

Stakeholder Engagement:

• Work closely with business units, IT, legal, and compliance teams to ensure alignment on data governance and risk management objectives.
• Facilitate data governance committees and working groups to drive data governance initiatives.
• Act as a liaison between business and technical teams to address data governance and risk management concerns.

Who we are looking for:

Competencies & Personal Traits

• Driven and Self-initiated individual
• Strong stakeholder management
• Strong communication skills, ability to storyline and engage in focused discussions
• When empowered, not afraid to make decisions
• Operates effectively even when things are not completely certain

Working Experience

• 4-8 years’ working experience
• Relevant experience in Consulting relating to data management or across multiple business disciplines as data governance professionals, business process engineers or business reporting functions
• Experience in working in a diverse organisation and across front to back business processes

Professional Qualifications

• Knowledge of tools and techniques of data governance
• Knowledge of tools, techniques and processes for gathering and reporting data

Education

• Degree holder of any business/ financial related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description:

• Create, drive and execute activations and events that excites, engages and connects with Prudential’s consumers, distribution partners and employees
• Collaborate with the Marketing functions to deliver collective brand and business priorities
• Project Administration and Management: From developing activation plans and timelines, management of agency and vendors and creative development
• Plan and execute a myriad of in-person and online activations ranging in scale and types
• Collaborate and communicate with internal stakeholders and team members, and external stakeholders
• Conduct pre and post event evaluations and report on outcomes; take initiatives to implement improvement plans.
• Budget management
• Onsite execution and delivery of event
• Any other ad hoc duties.

Who we are looking for:

Competencies & Personal Traits

• An individual who is passionate about creating exciting experiences and events
• Someone who is a good communicator: One who can influence and foster deep relationships across the business and with partners
• Thrives in a fast-paced and collaborative environment, and comfortable working independently as well as with a team
• Comfortable in managing multiple projects concurrently
• A self-starter who is responsible, exhibits good judgement, and is creative, nimble, and courageous
• Ability to travel overseas when required
• Experience in other creative, communication and marketing fields is a plus

Working Experience

• At least 3-5 years of experience in event management, marketing, content creation or communication

Education

• Diploma/ Degree in any discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

In this role, you will work closely with the agency force and agency distribution team to drive Health sales, create sales opportunities, monitoring the sales activities and be the intermediary to all agency support functions. As part of this dynamic role, you will report to the Head of Health Distribution Strategy to drive a productive Agency Distribution for Health.

Job Description:

• Monitor agency sales through appropriate sales analyses and reports
• Be project IC / Lead for assigned Health initiatives and projects
• Create a culture of commitment and achievement
• Work closely with Agency distribution team to drive Health sales
• Assist in the development of sales initiatives to drive activities & performance
• Handle all issues and queries for the Agency Leaders (ALs) and Financial Consultants (FCs) to ensure alignment with PACS goals
• Be the Health Specialist handling product queries
• Develop positive business relationships with internal and external customers
• Manage and drive the implementation of process improvements
• Any other projects or tasks assigned

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment
• Strong analytical & Excel skills
• Experience in performance management

Working Experience

• Sales experiences in the insurance industry preferably LIFE
• Agency Distribution experience
• Knowledge of MediShield Life and Integrated Shield

Professional Qualifications

• CMFAS M5, M9, M9A and HI certifications is preferred

Education

• Bachelor in Business or related fields of study

Language

• English

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is part of the Investment team which is responsible for helping PACS achieve its objective of delivering sustainable performances to our policyholders and shareholders. As Portfolio Monitoring and Analytics, the role will be supporting the Lead of Investment Management to assess and review portfolio performances and risk drivers of Prudential Singapore’s investments.

Job Description

• Ensure all portfolio risks in alpha activities are identified, measured and monitored throughout the PACS investment value chain
• Develop and implement performance, exposure and risk analytics / reports / dashboard to understand portfolio drivers and ensure appropriate risk taking
• Highlight risk issues and participate in discussion with the team, senior management and governance committees
• Develop independent assessment on the portfolio risk-reward trade-offs and propose adjustments in portfolio risk positioning to maximize alpha generation
• Be part of the capital allocation and portfolio implementation process through providing assessment in the review on performance and risk drivers of PACS investments
• Support Head of Investment and Lead of Investment Management in achieving efficient risk taking at the SAA/ALM and portfolio level
• Provide order management / portfolio management support including order preparation, transaction reporting and portfolio monitoring, timely execution and accurate reporting

Who are we looking for

Competencies & Personality Traits

• Basic understanding of portfolio management, risk analytics, quantitative skills and with experience working with at least two or more portfolio tools such as Aladdin, Factset, Bloomberg, Refinitiv, Morningstar etc
• Working proficiency with data visualization tools such as PowerBI, Tableau etc
• Familiarity to Excel VBA, R, SQL and other coding skills are highly preferred
• Collaborative, Innovative, Trustworthy and Reliable
• Meticulous and structured with excellent communication skills
• Positive work attitude, high energy individual with drive and initiative
• Ability to work in fast-pace environment and having the ability to multi-task
• Self-motivated individual and genuine interest in solving problems
• Desire to constantly learn and upgrade your knowledge base and skillset

Work Experience

• At least 3 - 5 years of experience in asset management industry with focus on performance and risk management. Knowledge in fund manager review will be an advantage
• Knowledge in passive and factor investing as well as issues and developments affecting the insurance industry

Qualification

• Bachelor degree in relevant field of Finance or Accounting

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

You will be processing the applications and executing the due diligence checks for candidates who are applying to be Representatives with the Company. You are required to ensure all processes are carried out in accordance with Standard Operating Procedures (“SOP”) with high level of accuracy and, within stipulated turnaround time (“TAT”).

Job Description:

• Processing of applications for candidates who are applying to be Representatives with the Company.
• Execution of required due diligence checks and documentation relevant to the Fit and Proper Certification of Representatives under the Representative Notification Framework (“RNF”).
• Execution of checks with Past or Current principal(s) / employers (s), Education Institutions or Professional Body
• Liaison with internal and external stakeholders (e.g. Agency Leaders, Candidates and Verifiers) to carry out the required due diligence checks.
• Timely and accurate record keeping, documentation and reporting.
• Ensure all processes are carried out accurately and timely in accordance with Standard Operating Procedures (“SOP”).
• Identify opportunities to reduce manual work through process automation, digitalization and/or system enhancements.
• Other ad-hoc tasks as assigned.

Who we are looking for:

Competencies & Personal Traits

• Strong interpersonal and communication skills.
• Confident in decision making and problem solving.
• Ability to adapt to fast-paced and challenging work situations.
• Meticulous, with eye for details.
• Curiosity in exploring new tools and solutions to address operational needs.

Working Experience

• Relevant working experience will be advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint) will be advantageous.
• Familiarity with mail merge, spreadsheet management, and basic data analysis will be advantageous.

Education:

• Diploma/Degree in Business Management

Language:

• Strong command of English

Job Profile Summary:

You will conduct telemarketing calls to promote and assist in the application of product with clear and concise product knowledge and references, to existing bank customers. You are expected to drive and ensure sales target are met and able to identify cross-selling or up-selling opportunities. You will also have to deliver customer centric recommendations and build strong and long-term customer relationships.

Job Description:

• Foster and enhance relationships with customers, with focus on product to complement the customers' existing portfolio
• Achieve channel bancassurance targets in partnership segments through telemarketing and referrals
• Achieve sales target set out by business
• Handle assigned Client list/ base and focus on establishing higher contacts to maximize penetration
• Correspond with customers through phone, e-mails, fax and/ or other electronic communications
• Handle customers’ enquiries and/or objections with confidence
• Collect customer information as needed to serve client and close sales
• Closure and wrap up done as per set standards
• Liaise with internal departments on policy fulfilment
• Ensure a full understanding of the risk and control environment in area of responsibility
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across partner bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Who we are looking for:

Competencies & Personal Traits

• A minimum 2 years of related work experience with insurance CFMAS - M9, M9A, M5, HI exams will be required
• Relevant experience in telemarketing with track record in sales is a plus
• Excellent verbal and written communication skills and good interpersonal skills
• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
• Effective engagement of stakeholders

Education:

• Diploma/ Degree in Business or related fields of study

Language:

• Good command of English and/or applicable local language

Job Profile Summary:

In this role, you will design, develop, and provide support for platform/s for Prudential. This is a hands-on software engineering & software engineering leadership role.

We are looking for an Engineering who is passionate around solving business problems through innovation & engineering practices. This role requires the candidate to have depth of knowledge and expertise that can be applied to all aspects of the software development lifecycle, as well as partner continuously with multiple stakeholders regularly to stay focused on common goals.

As part of this dynamic role, you will work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities of Prudential Singapore.

Job Description:

• Work as part of a team of developers to analyze, design, develop, test, deploy and support applications to meet business objectives.
• Maintain and support the applications in accordance to Service Level Agreement.
• Deliver applications in accordance to relevant IT policies and procedures
• Resolve new/complex problems which may impact the application.

Who we are looking for:

• Strong background in design/development (functional and non-blocking programming) and support of large web-based systems, complete software product lifecycle exposure
• Strong culture on Software Testing (Unit Test, TDD, BDD)
• 5-8 years of Back End development experience
• Experience and affinity with Agile development methodologies (Scrum, Kanban)
• Complexity estimation / planning poker
• Strong background in design/development of Java/Spring Boot based systems.
• Strong understanding of environment management, release management, code versioning, engineering best practices, and deployment methodologies
• Must have Experience with:
• Java 11+
• RESTful APIs and Microservices development (Spring Boot, Spring Cloud)
• TDD/BDD (JUnit, Mockito and cucumber)
• Any RDBMS and NoSQL
• Code Version Control tools (GIT, bitbucket)
• Basic of DevOps (CI/CD, Docker, Kubernetes)
• Basic of Cloud platform (Services like Kubernetes, API Gateway)
• Basic of Event Bus (confluent - Kafka)

Working Experience:

• More than 8 years in designing, developing, and maintaining IT applications.
• Experience in leading / supervising an application development team.
• Experience in Agile software development
• Experience with 3rd party vendor management is an added advantage.

Education:

• Bachelor in Computer Science, Computer Engineering or equivalent

Language:

• Fluent written and spoken English

Job Description Summary

PRUShield Claims recovery is a key initiative for the Medical Portfolio Management team. It is the process of assisting customers in submitting claims to a third-party insurer. This role includes reaching out to customers via 2-way sms, follow up calls with customers and to follow through with the collation of medical receipts and report on behalf of the customer. The medical documentation is submitted to customer’s HR department and the team will complete the process by following through with the group insurers.

The primary objective of this role is to assist customers and financial consultants with the recovery process. In addition, the specialist must create awareness of the benefits of submitting a recovery claim.

This is an exciting opportunity for those keen on taking on a new challenge that will have a direct positive impact to our organisation’s bottom-line.

Job Description

Objectives for Medical Services Specialist

• Reporting to Medical Services Consultant, you will conduct daily outbound calls to customers and promote the benefits of a recovery claim.
• Achieve performance targets set, which include daily call productivity, contact rate, and success rate.
• Provide assistance to walk-in customers which will be based at our concierge offices/ counters located offsite in our private partner hospitals on PRUShield claims related enquiries including advice on third party recovery and its benefits.
• Collect the patient consent forms of customers who have been admitted to our partner hospitals.
• Reach out to customers who have given their consented to be contacted to offer assistance with claims and also issue transportation vouchers who qualify.

Role & Responsibilities

• Ensure SOP are followed when handling outbound and inbound calls to customers at all times.
• Daily reporting to Medical Services Consultant on call activity and outcomes. Provide end to end support for each case handled.
• Ability to assist customers on their recovery claims process.
• Reply to emails related to claims recovery and concierge services and answer hotline calls.
• Attend service and product trainings or any other trainings as and where required.
• Adhere to standard operating procedures for customer data privacy and protection.
• Provide Team Lead with feedback from customers and financial consultants.
• Adhere to company’s code of conduct.
• Provide on-site concierge services at private panel hospital
• Achieve PRUShield Recovery performance targets set; which include daily call productivity, contact rate, and success rate.

KPIs

You will be required to:

• Make 20-30 outbound calls daily
• Meet the set target for submission of claims to third party insurers
• Meet the set target for recovery payments received from third party insurers
• Attend to calls and emails pertaining to third party recovery and concierge matters within the agreed TATs

Qualifications / Criteria

• Friendly, proactive and service oriented individual.
• Team player and enjoys being in a target driven team.
• Two years’ experience with outbound or in-bound call centre environment.
• One to two years’ experience in integrated shield or life insurance preferred.
• Poly diploma, GCE A level or relevant work experience.
• Life insurance qualifications – Certificate in Life & Health Insurance.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This position will support the Head of Product Excellence & Transformation in driving the overall end-to-end product development projects and continuous improvement in the overall product development process and transformation.

The individual is also the central point of contact for the assigned products/projects to ensure all processes are in place, coordinate its implementation and ensuring proper governance are in place.

This will include but not limited to, supporting the launch of more innovative products with greater speed to meet the needs of our customers and distributors. This position will report into the Head of Product Excellence & Transformation.

Job Description

• Lead product development process and facilitate cross-functional teams to execute the agreed product plan, while ensuring compliance with the product development policy and SOPs
• Ensure effective communication between the Product management team and our core internal partners in Finance, Technology, Customer Experience, Life Operations, Marketing and Distribution
• Provides regular communication and updates on progress ensure visibility and action on the key risks and issues
• Collaborate with the Product managers and other stakeholders to manage timeline and track implementation progress for the entire product development cycle, from pre-launch to post-launch
• Ensure completion of product launch signoffs, record management of all relevant documents and post-launch review under Product Management
• Identify areas of optimisation and improvements by deconstructing issues and proposing solutions for future improvement

Who we are looking for

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Analytical and strong problem-solving abilities
• Dynamic individual who strives in fast moving environment
• Strong analytical, quantitative, problem solving, communication (written and verbal), presentation, and relationship management skills; with a high degree of tact.

Working Experience

• Diploma / Degree with between 5 to 10 years of relevant experience with successful track records
• Prior life insurance product development and implementation experience would be preferred

Education

• Diploma/Degree in Finance/Business/Project Management relevant fields of studies

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

Reporting to the Head of ERM, the Head, Business Continuity Management will be responsible for co-ordinating the development and implementation of the Business Continuity (BC) and IT Disaster Recovery (ITDR) programmes to minimize business impact due to operational disruption, with a focus on recovery and resumption of critical business services to fulfil business and regulatory obligations.

Job Description:

Key Responsibilities:

• Oversee the delivery of the Business Continuity Management (BCM) programme for the business in accordance with Group policies and standards
• Oversee all DSII management and adherence of MAS 134
• Develop and maintain comprehensive entity level BC and Incidence Management (IM) plans
• Coordinate the creation of departmental Business Impact Analyses (BIA) and BC plans
• Support execution of the BC plans and coordinate the efforts of crisis management response and recovery
• Manage annual ITDR exercises with IT department and business department stakeholders
• Facilitate training and exercises to prepare staff for handling disruptions effectively including coordinating industry wide stress scenario exercises
• Ensure compliance with internal and regulatory BCM requirements and guidelines (include fulfilling all reporting requirements)
• Provide secretariat support for Steering Committee meetings
• Perform third party due diligence assessments on BC preparedness
• Manage BC enquiries from internal stakeholders
• Assist in Incident discussion, assessments and reporting

Desired Experience and Skills:

• Proven experience (at least 12+ years) in Business Continuity Management and/or IT disaster recovery programme delivery, preferably within a financial institution.
• Strong leadership and team management skills.
• Excellent communication and coordination abilities with internal and external stakeholders
• Knowledge and implementation experience of applicable laws and regulations in the insurance sector
• Strong understanding of business continuity standards and best practices
• Experienced in coordinating BC and IT disaster recovery exercises

Qualifications:

• Bachelor’s or Master’s degree in Business Management, Computer Science, or related field
• Professional certifications such as CBCP, MBCP, PMP, DRI or ISO would also be highly desirable

Language:

Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description

• Manage and track project development from beginning to end, including working with stakeholders to ensure implementation of business requirements and performing user testing of the configured rules in the system.
• Ensure that all project deliverables are executed within timeframe and budget.
• Regular report on project progress, issues and solutions to stakeholders.
• Align and implement customer loyalty programs together with customer, marketing and sales teams to drive business goals and outcomes, such as customer acquisition and retention.
• Track and follow up with issues, requirements and enhancements on the platform.
• Measure and propose strategies to improve the effectiveness of customer loyalty programs
• Coordinate with customer service to resolve issues promptly and improve customer experience.
• Analyze customer feedback and behavior to identify opportunities for improvement.
• Support the team in administrative and operational duties and ad-hoc duties as assigned.

Who we are looking for

Competencies & Personal Traits

• Proven experience in project management, including managing multiple projects simultaneously.
• Customer-centric mindset with proven experience in a customer-facing role, focusing on customer satisfaction and loyalty.
• Self-motivated and independent with the ability to perform tasks effectively and accurately.
• Strong analytical and problem-solving skills with ability to analyse customer behaviour data or trending reports.
• Able to handle large volume of requests and adapt to changing business needs to cater for the different customer/market conditions.
• Team player.
• Good communication and interpersonal skills.
• Proficient in MS Office – Word, PowerPoint, Excel, Outlook.
• Familiarity with CRM software or customer loyalty platforms will be a bonus.

Working Experience

• Minimum 3- 5 years of relevant working experience

Education

• Bachelor’s degree in Marketing, Business, or a related field is preferred.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Description

The IT Governance Manager plays a crucial role in establishing and maintaining a robust governance framework within the IT department. This position is instrumental in identifying and closing process and governance gaps, ensuring the alignment of IT practices with organizational goals and regulatory requirements.

KEY RESPONSIBILITIES

Governance Framework Development

• Design and implement IT governance frameworks, policies, and procedures to support the organization's strategic objectives.
• Ensure compliance with industry standards, regulatory requirements, and best practices.

Process Improvement

• Identify gaps in existing IT processes and governance structures and develop action plans to address these deficiencies.
• Lead continuous improvement initiatives to enhance the efficiency and effectiveness of IT governance operations.
• Collaborate with cross-functional teams to streamline processes and ensure consistency across the organization.

Risk Management

• Conduct risk assessments to identify potential threats to IT governance.
• Develop and implement risk mitigation strategies to safeguard the organization's IT assets and data.

Performance Monitoring

• Establish metrics and KPIs to monitor the performance of IT governance and process improvement initiatives.
• Prepare and present regular reports to senior management on the status of governance and process improvement efforts.

Stakeholder Engagement

• Engage with key stakeholders to gather feedback and ensure alignment of IT governance initiatives with business needs.
• Provide training and support to staff on IT governance and process improvement practices.

QUALIFICATIONS / EXPERIENCE

• Bachelor degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT governance, risk management, or a related discipline.
• Proven track record of identifying and closing process and governance gaps.
• Strong understanding of IT governance frameworks and industry standards (e.g., COBIT, ITIL, ISO/IEC 27001).
• Excellent analytical and problem-solving skills.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in using governance, risk, and compliance (GRC) tools and software.

Job Profile Summary:

In this role, you drive continuous change and improvement in the IT Division by taking initiative and ensuring plans are setup, monitored and implemented. You will work closely with various stakeholders to manage the IT Division Portfolio in the themes of budgets, resources, IT deliveries and key milestones. This role will focus on the financial oversight and management of the IT Division's budget and includes planning, forecasting, and tracking IT expenditures, as well as ensuring alignment with the organization's financial strategies and objectives. The role requires collaboration with stakeholders to manage budgetary concerns and provide financial insights for IT projects and initiatives. This position reports to the Head of IT Portfolio Management

Job Description:

• Support the overall management of the IT Division's budget, including forecasting and expenditure tracking.
• Implement financial tracking and reporting methodologies to assess budget performance and forecast future financial needs.
• Manage the review and approval process for IT engagements and budget requests, ensuring compliance to organisational policies.
• Respond to inquiries regarding IT budget information and provide timely and accurate reports to stakeholders.
• Support in the management of the IT Division resources and planning.
• Support in the governance of the Software Development Lifecycle (SDLC) procedures, ensuring adherence of the policy, standards and procedures for software and platform development.
• Support the facilitation of the Change Advisory Board (CAB) process and ensure compliance for all change and releases.
• Schedule, organise, collate, and socialise IT Portfolio information among various stakeholders as required.
• Drive or participate in the delivery of IT Division initiatives in meeting required milestones.
• Support internal and external audit or assurance related activities.

Who we are looking for:

Competencies & Personal Traits

• A track record of working in dynamic environments independently with minimal supervision.
• Strong sense of ownership and commitment to deliver responsibilities in a timely manner.
• Excellent verbal, written and interpersonal communication skills.
• Organised and detail orientated, with a willingness to embrace tools to work more efficiently.

Working Experience:

• At least 2 years of working experience with portfolio management and/or managing mid-sized IT projects through Agile and/or Waterfall methodologies.
• At least 3 years of working experience with financial management and budgeting within an IT context.
• Understanding of IT project delivery concepts and their financial implications.
• Experience in the facilitation of governance, budget review, steering and other project / portfolio related meetings.
• Experience in stakeholder management, especially senior management highly desirable.
• Knowledge in JIRA, Confluence, advanced Excel or scripting highly desirable

Education:

• Bachelor degree (Business, Finance, IT or equivalent)
• Finance, Insurance, IT and/or Project management certifications / qualifications highly desirable

Language:

• Good written and spoken English

Job Profile Summary:

We are seeking a detail-oriented and knowledgeable candidate specializing in Policy Administration. This role is designed for a seasoned professional who excels as an individual contributor, bringing deep expertise in policy administration processes. The ideal candidate will be instrumental in ensuring the accuracy, compliance, and efficiency of policy-related activities, particularly for new business issuance and renewal processing for Group Business. You will report to the Team Lead, Enterprise Business Operations and work closely with internal & external stakeholders to ensure smooth daily operation of the Billing section of Enterprise Business Operation Department.

Job Description:

Policy Administration Expertise:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes but not limited to issuance of bills, policy contracts and endorsements.
• Ensure accurate and efficient processing of complex policy administration tasks, aligning with client expectations and company standards while maintaining compliance with regulatory requirements.

Process Improvement and Documentation:

• Identify areas for process improvement within policy administration and contribute to the development and implementation of enhancements.
• Define and document business requirements specific to policy administration, ensuring alignment with operational needs and regulatory standards.
• Lead and participate in User Acceptance Testing (UAT) for system updates and enhancements, ensuring that new functionalities meet business requirements and improve policy administration processes.

Quality Control and Compliance:

• Conduct thorough quality checks on policy documentation and administration processes to ensure accuracy and adherence to internal standards and external regulations.
• Prepare for and participate in internal and external audits, ensuring compliance and addressing any findings promptly.

Stakeholder Communication and Technical Support:

• Act as a key point of contact for internal and external stakeholders on policy administration matters, providing clear and concise communication.
• Provide technical support and guidance to the policy administration team, helping resolve complex issues and escalations.
• Other Ad hoc assigned tasks based on business needs

Who we are looking for:

Competencies & Personal Traits

• Deep expertise in policy administration processes and regulations.
• Strong attention to detail and commitment to accuracy and quality.
• Excellent problem-solving skills and the ability to manage complex issues.
• Proficient in relevant software and tools for policy administration.
• Ability to work independently and take ownership of projects and tasks.
• Experience in preparing process flows and participating in tender pitches.
• Curiosity in exploring new tools and solutions to address operational needs
• Possess good communication skills, both verbal and written, with the ability to effectively communicate complex concepts to technical and non-technical stakeholders.
• Positive, influencing and willing to embrace change.

Working Experience

• 4 to 6 years of working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme
• Knowledge of Group Insurance products is a must
• Good knowledge of MS Office applications

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

Job Profile Summary:

The Distribution Digital Enablement team is responsible for driving the development, implementation and modernisation of digital strategies that transform our distribution model, incorporating new digital platforms and capabilities to enhance sales engagement and point of sales processes through partnering with key stakeholders.

As a Business Digitalisation Manager, you will be responsible for driving new digital capabilities / platforms and adoption:

• Enable lead management, prospecting and managing relationship with existing customers;
• Build new digital capabilities / platforms to transform our point of sales and other distribution processes aligned with our distribution strategy;
• Enhance our current core distributor business platforms to modernize and futureproof the business.

You will also support stakeholder management and change management for these new capabilities / platforms launched to drive maximum adoption across our channels.

Job Description:

• Drive and support the development of next generation distribution digital capabilities to enhance lead management, customer prospecting, and relationship management through collaboration with various Group and PACS teams.
• Engage distributors in the design process to ensure user-led design that drive ambassadorship and meet customers and business needs.
• Oversee and drive adoption of our prospecting platform to enhance leads management and sales conversion to support the company’s growth ambition.
• Maintain and ensure the operating effectiveness of the prospecting platform, while overseeing the design and implementation of new features / functionalities.
• Work closely with Technology, Customer, Compliance and Risks to ensure quality in delivery, maximise business value and enhance prioritization decisions.
• Driving adoption strategy, change management, training and communications in new launches / releases.
• Oversee delivery quality by working closely with Technology and Quality Assurance in UAT reviews and sign-offs and ensuring operational readiness of each release.
• Monitor project / initiative progress and escalate risks and issues and follow through on remediations / mitigations.
• Support Head of Distribution Digital Enablement in driving the digital transformation across distribution channels.

Who we are looking for:

Competencies & Personal Traits

• Ability to translate complex business requirements into actionable deliverables
• Deep understanding of project governance, execution and project risk management standards
• Data driven and passionate about digital transformation
• Ability to deliver execution excellence in a fast-paced, agile environment and adapting to changing priorities
• Innovative and collaborative mindset
• Good business acumen
• Experience in using project management systems like JIRA, Confluence or design tools such as Figma is a plus
• Certifications in digital transformation methodologies, agile project management, or related fields will be preferred.

Working Experience

• 3 to 5 years in overseeing or supporting sales digital platforms, transformation project management and execution related roles in the financial / insurance sectors
• Experienced in navigating large and complex organisations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes

Education

• Degree in any discipline, preferably related to Digital, Information System & Technology or related field

Job Profile Summary:

In this role, you will design, develop, and provide support for platform/s for Prudential. This is a hands-on software engineering & software engineering leadership role.

We are looking for an Engineering who is passionate around solving business problems through innovation & engineering practices. This role requires the candidate to have depth of knowledge and expertise that can be applied to all aspects of the software development lifecycle, as well as partner continuously with multiple stakeholders regularly to stay focused on common goals.

As part of this dynamic role, you will work closely with business units and other IT teams to deliver leading edge technology to enable digital capabilities of Prudential Singapore.

Job Description:

• Work as part of a team of developers to analyze, design, develop, test, deploy and support applications to meet business objectives.
• Maintain and support the applications in accordance to Service Level Agreement.
• Deliver applications in accordance to relevant IT policies and procedures
• Resolve new/complex problems which may impact the application.

Who we are looking for:

• Strong background in design/development (functional and non-blocking programming) and support of large web-based systems, complete software product lifecycle exposure
• Strong culture on Software Testing (Unit Test, TDD, BDD)
• 5-8 years of Back End development experience
• Experience and affinity with Agile development methodologies (Scrum, Kanban)
• Complexity estimation / planning poker
• Strong background in design/development of Java/Spring Boot based systems.
• Strong understanding of environment management, release management, code versioning, engineering best practices, and deployment methodologies
• Must have Experience with:
• Java 11+
• RESTful APIs and Microservices development (Spring Boot, Spring Cloud)
• TDD/BDD (JUnit, Mockito and cucumber)
• Any RDBMS and NoSQL
• Code Version Control tools (GIT, bitbucket)
• Basic of DevOps (CI/CD, Docker, Kubernetes)
• Basic of Cloud platform (Services like Kubernetes, API Gateway)
• Basic of Event Bus (confluent - Kafka)

Working Experience:

• More than 8 years in designing, developing, and maintaining IT applications.
• Experience in leading / supervising an application development team.
• Experience in Agile software development
• Experience with 3rd party vendor management is an added advantage.

Education:

• Bachelor in Computer Science, Computer Engineering or equivalent

Language:

• Fluent written and spoken English