End User Support Engineer [Up to $4,500 | Transport Provided]
1 month ago
Job Highlights:
12-months (Renewable/Convertible) Contract
Up to $4,500/month + 1-month Completion Bonus
18 days of Annual Leave + Corporate Gr..
Job Highlights:
- 12-months (Renewable/Convertible) Contract
- Up to $4,500/month + 1-month Completion Bonus
- 18 days of Annual Leave + Corporate Group Insurance
- Monday - Friday, 8:15am to 5pm
- Gul Circle [Transport provided at various MRT]
Job Responsibilities:
- Provide Level 1 support for IT Data Center.
- Provide Level 2 support and End-User Support for Singapore sites
- Use ServiceNow for ticketing and support reporting.
- Troubleshoot and resolve ServiceNow incident tickets
- Act as the first point of contact for IT issues in Singapore and plant locations.
- Escalate Level 3 issues to respective team (e.g., Network, Server, Application, etc).
- Hardware Deployment & Asset Management (Disposal of old and defective equipment)
- Replace faulty or lost Cisco IP Phones in Singapore.
- Support IT projects and the deployment of new technologies and applications in Singapore.
- Assist with IT procurement tasks, including managing software and hardware requests for Singapore.
- Repair, replace, and reimage IT equipment as needed.
- Conduct IT orientation for new hires.
- Set up new network printers and resolve printer-related issues.
- Coordinate hardware-related issues with Singapore’s IT service provider.
- Report daily updates and provide weekly updates to the team lead.
Job Requirements:
- Minimum 1 year of relevant experience in IT operations and support, or IT helpdesk role.
- Familiar with IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols).
- Experience with setting up PCs (desktops and laptops) from initial setup to deployment.
- Proficiency in troubleshooting and resolving IT issues, particularly related to hardware, software, and network connectivity.
- Experience with IT ticketing systems (e.g., ServiceNow) and remote support tools.
- Knowledge of Microsoft 365 environment and Microsoft Windows Operating Systems (Windows 11)
If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.
Chan Ku Ci - R22111446
EA License No: 16C8261
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