Total 2 job vacancies by Shangyi Logistics Consultant Pte. Ltd.

You will serve as a key link between our brand and our customers, playing a critical role in both customer acquisition and retention. By planning and executing strategic activities, you will work to attract new customers while nurturing relationships with existing ones. Leveraging on your experience, you will effectively communicate our brand value, align with our marketing strategies, and contribute to enhancing brand perception and ultimately, to drive product sales performance and fostering brand loyalty.

Responsibilities:

1. Design and execute effective strategies to meet company goals.

2. Strengthen our brand’s online presence across social media platforms such as Facebook, Instagram, Google, Tiktok and Threads etc by developing engaging content and executing effective digital marketing strategies.

3. Plan and implement marketing campaigns across multiple channels, including digital, social media, and offline platforms.

4. Develop and nurture strong relationships with existing clients while attracting new customers through social media, events, and pet shows.

5. Analyze sales metrics to assess performance and identify areas for improvement.

6. Stay up-to-date with industry trends, popular pet-related topics, and emerging technologies to maintain a competitive advantage.

Qualifications:

1. Demonstrated experience in managing social media platforms, with a strong passion for engaging and interacting through these channels.

2. Experience with various digital media platforms, including Google Analytics, Google Ads, Facebook Ads Manager, and others.

3. Ability to work independently and as part of a team in a fast-paced environment.

4. Proficiency in graphic design software (such as Photoshop, Illustrator, etc.) and video editing tools.

Job Summary

The Retail Operations Manager oversees the end-to-end operations and plays a pivotal role in maintaining the store's success, ensuring it runs efficiently while providing exceptional services to clients and customers.

Job Description

1. Team Management:

• Implement and enforce store policies and SOPs in alignment to Company Standards and AVS guidelines.
• To recruit, coach and manage a team of pet care professionals, groomers and support staff.
• Leading and developing team to ensure sufficient skills and knowledge are in place to meet goals.
• To organize, coordinate work schedule and assigning of tasks to staff.

2. Retail & Operating Management:

• To oversee all day-to-day operations of store, including grooming, retail and any other services.
• Manage and track store financials, including budgets, revenue, expenses, and profitability.
• Review and analyze sales performance and provide recommendations to increase store sales.
• Maintain high standards of customer service and ensure a positive and welcoming experience to all visitors.
• Address and resolve issues and feedback promptly and professionally.

3. Customer Experience:

• Establish and maintain customer relationships, provide considerate services to all customers.
• Identify strategies to enhance store customer experience and drive sales performance by conducting regular reviews on how to further expand our customer base, increase store traffic and optimize profitability.

4. Procurement, Inventory Management, & Fulfillment:

• Oversee store inventory levels and ensure the high level of inventory accuracy by monitoring, scheduling and ordering inventory as required.
• Responsible for tracking the fulfillment rate and service rating of orders from all online and offline platforms
• Conducting of stock takes on a regular basis and reconcile discrepancies.

Requirements:

• Minimum 3 years of experience in retail or service industry, which includes at least 1 year of management role, preferably in a pet-related or service industry
• Exceptional leadership qualities
• Excellent communication, interpersonal and customer service skills
• Strong organizational and time management skills
• Problem-solving and decision-making abilities
• Passion for pets and dedication to their well-being
• Able to work retail hours