Total 2 job vacancies by Shenton Credit Pte. Ltd.

Job Summary:We are seeking a dedicated and experienced Collections Officer to join our team. The Collections Officer will be responsible for contacting customers and clients with outstanding debts, negotiating payment plans, and ensuring timely collection of payments. The ideal candidate will have excellent communication and negotiation skills, a strong attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

1. Contact customers and clients with overdue accounts to negotiate payment plans and arrangements.
2. Maintain accurate and up-to-date records of all collection activities and communications.
3. Follow up with customers and clients to ensure timely payment of outstanding debts.
4. Investigate and resolve any discrepancies or issues related to outstanding accounts.
5. Provide regular updates and reports to management on the status of collections efforts.
6. Work closely with other departments, such as customer service and accounting, to address customer inquiries and resolve payment issues.
7. Utilize various collection techniques and strategies to maximize recovery of outstanding debts while maintaining positive customer relationships.
8. Adhere to all applicable laws and regulations governing debt collection practices.
9. Any Ad-hoc duties assigned

Requirements:

1. Diploma in finance, accounting, business administration, or related field preferred.
2. Previous experience in collections or accounts receivable management preferred.
3. Strong negotiation and communication skills, both verbal and written.
4. Excellent attention to detail and ability to maintain accurate records.
5. Ability to work independently and prioritize tasks effectively in a fast-paced environment.
6. Proficiency in Microsoft Office and experience with accounting software preferred.
7. Knowledge of relevant laws and regulations governing debt collection practices.
8. Professional demeanor and strong customer service orientation.

Company Description

We are currently seeking a dedicated and experienced Manager to join our dynamic team at Shenton Credit, a leading moneylender business. The successful candidate will play a crucial role in upholding our professional image, ensuring exemplary customer service, and contributing to the overall success of the organization.

Role Description

This is a full-time on-site role for an Operations Manager at Shenton Credit located in Singapore. The Operations Manager will be responsible for managing daily operations, developing and implementing business strategies, ensuring smooth and efficient operations, monitoring financial performance, and leading and managing a team of professionals.

1.Exemplary Customer Service:

Provide outstanding customer service to clients, maintaining the professional image of the company.

Stay engaged with customers to ensure a positive experience during scheduled appointments.

2.Product Advisory and Enquiries:

Offer product advisory to customers, addressing inquiries, and explaining procedures over the phone.

Assist clients with account management, ensuring accuracy and completeness.

3.Loan and Credit Management:

Provide a clear explanation of the various loan and credit options alongside contractual terms to clients.

Select and recommend the best loan package for the client based on their financial needs.

Compute payment details for clients, ensuring transparency and clarity.

4.Documentation and Compliance:

Review loan agreements to ensure completeness and accuracy, in accordance with company policy.

Maintain adherence to legal and regulatory requirements in all loan and credit transactions.

5.Record Keeping:

Maintain and update customer records on a timely basis, ensuring accuracy and compliance with data protection regulations.

6.Follow-up and Repayment Management:

Tactfully and professionally follow up with customers to elicit timely repayments.

Contact customers tactfully to negotiate reloan plans, ensuring adherence to company policies.

7.Ad-Hoc Duties:

Undertake any other ad-hoc duties as required to support the efficient operation of the business.

Qualifications

Minimum Diploma or equivalent qualifications.

Proven experience in a customer service role, preferably in the financial or moneylending sector.

Leadership and managerial skills

Strong communication skills with the ability to explain complex procedures in a clear and concise manner.

Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers).

Proficiency in dialect (E.g., Cantonese or Hokkien will be an added advantage).