This is an excellent opportunity with unlimited potential for a driven, tenacious, intelligent, articulate, ambitious and intuitive Techie who enjoys challenging environment. Role demanding extra-ordinary calibre to negotiate technical obstacles and ability to design customer-centric solutions.
Key Responsibilities for the Role Include:
Skill and knowledge:
- Providing the direction for “Tetherfi Multi-Experience” cloud or on-premise architecture including areas like design and deployment, capacity planning, scalability projections, reliability, disaster recovery, performance, security.
- Provide a technical roadmap for the Omnichannel customer experience solutions.
- Deep understanding of microservices architecture.
- Adapt at API concepts and mechanisms.
- Proficiency in application protocols such as SIP, VoIP, HTTP, SSH, TELNET, RTP, TLS/SSL, SMTP.
- Working knowledge of integrating to telephony systems like Avaya/CISCO/Genesys (TSAPI, Finesse, Orchestration Designer)
- Understanding of OSI and TCP/IP models.
- Experience in SDLC.
- Understanding of Firewall, Load-balancers and Webservers (IIS and Apache Tomcat).
- Expertise in system troubleshooting methods and procedures.
- Drive change for multi-cloud technology strategies across Research and Development for system availability, scaling, security, observability and operating margins.
- Good understanding of Containers (Docker), Orchestrators (Kubernetes), Helm Charts
- Drive stack observability Log Management, Metrics Aggregation pipeline, system alerts etc.
- Working with Omni Channel or multi-channel customers experience and engage with them from an architectural perspective and providing best practices for operating the stack and increasingly making it turnkey.
- Strong analytical, problem statement and documentation skills.
- Ability to understand, create and improve workflow designs.
Desired Candidate Profile
- Bachelor’s degree in computer science or electronics and communication or related field.
- Experience in SIP, VoIP / WebRTC applications.
- Good understanding Telephony and CTI Concepts.
- Knowledge of RDBMS and In-Memory databases.
- Experience in Kubernetes technology (across multiple platforms (Azure AKS, OpenShift, AWS EKS, Google GCP, Pivotal).
- Experience in cloud technology (AWS, Google, Azure).
- Strong architectural understanding for large scale heavily distributed and available applications, containers, microservices, and serverless.
- Distributed systems engineering principles applied to scaling mission critical service applications.
- Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.
- Experience in DevOps culture.
- Ability to clearly communicate and work closely with customers.
- Team player attitude.
- Ability to work independently and manage multiple priorities and tasks
- Preferably working experience delivering Unified Communication, Collaboration, Contact Centre solutions to Banking, Financial Services and Insurance sector.
- • Experience working with known local / regional / global brands in CC / CX domain and understanding of PBX systems will be an added advantage.
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To apply for this opportunity, please send your resume and a cover letter and salary expectations to [email protected] and [email protected]
