Total 55 quality assurance job vacancies in Singapore

Job Purpose

To provide end users support for all IT related matters

The Job

· Provide technical analysis and assistance to support and resolve IT equipments e.g. desktop, laptop, printer, etc and application problems

· Take ownership for incidents and service requests that are being escalated by updating, follow up and resolving the tickets within agreed Service Level Agreement (SLA) timelines

· Support basic network related and server system issues

· Assures the quality of fixes and patches & apply patches and upgrades accordingly upon assignment

· Update call center on the ticket status and ensuring the tickets are resolved within agreed SLA timeline

· Develop workaround and fixes for new incidents

· Perform daily, weekly or monthly reporting including adhoc.

· Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns /risks and proactively shares best risk management practices

Our Requirements

· Min Degree/Diploma in any related IT Field

· Experience in Service Management process and procedure is a plus

· Fast Learner

· Able to demonstrate good understanding of tasks given

· Work on alternate weekends to provide support

· Proven ability to multitask and maintain a positive attitude when under pressure

· High level of integrity and takes accountability of work

· Good verbal communication skills

· Good attitude and team player

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Proficiency with Window 10,11 administration

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will be responsible for the planning, organizing and executing audits for the Great Eastern Group of Companies. Being part of the Audit team, you will need to provide an independent and objective assurance to improve the Group’s operations.

The Job

· Ensures coverage of relevant regulatory requirements and recommends improvements to corporate policies, procedures and practices;

· Leads or participates in the planning for each audit assignment to ensure performance of audit assignments, quality of reports and timeliness of deliverables;

· Develops audit plans and programs. Ensures that these documents are up-to-date and suitable to the current operating environment of the auditee;

· Ensures timely reporting of findings, risks and recommendations for auditee’s response and finalisation of report to AC (Audit Committee);

· Leads or participates in other ad-hoc assignments including special projects and investigations;

· Assists in the follow-up with auditees on outstanding audit findings through the issuance of Audit Tracking Report and verification of resolved findings;

· Ensures that audit operating standards and procedures are observed, and requirements of the Quality Assurance Review are met;

· Assists in the administration of Group Internal Audit and ensures effective and efficient usage of the Department’s resources;

· Assist the Head of Internal Auditor in ad-hoc assigned non-audit responsibilities (if any); and

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Degree or Masters in Business / Finance / Economics / Other related

· At least 6 years of experience in the financial industry related to financial institution’s asset management such as asset-liability management, investment management or financial risk management.

· Familiar with the regulatory requirements specific to Investment, including MAS Notice 125;

· Experienced in investment asset analysis and usage of systems such as Eagle investment system;

· Strong report writing, communication and presentation skills;

· Analytical, independent and a good team player;

· Committed and able to interact well with all levels of staff;

· Proficient in oral and written English;

· Able to travel overseas when required (once/ twice every quarter); and

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

Are you passionate about connecting customers with products that meet their needs? Join Great Eastern as a Product Specialist, Telemarketing, where you'll have the opportunity to market personal line products to OCBC customers through outbound efforts and provide exceptional service for inbound sales inquiries.

You will also take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.

The Job

• Achieve sales target KPIs, call quality and operational standards;
• Identify opportunities for cross-selling and up-selling;
• Handle and follow up with customer enquiries with confidence;
• Convert leads provided by the bank to sales through telemarketing activities;
• Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;
• Liaise with internal departments on policy fulfillment;
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Confident communicator with excellent verbal and written skills
• Comfortable with outbound calls and stakeholder interactions
• Strong persuasion and negotiation skills
• Patient and resilient to handle rejection and objections
• Independent, organized, and positive worker with excellent interpersonal skills
• Good team player with ability to multitask and meets high service standards;
• Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Minimum GCE ‘O’ Level / Diploma;
• Relevant insurance certifications such as BCP, PGI and HI will be preferred;
• Prior experience in the insurance industry will be advantageous;

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will be supporting the Claim Team (Shield, Life, Critical Illness, Disability, Personal Accident, General Insurance) to resolve policyholders’ and distribution representatives’ issues relating to claim matters and effectively promote good customer service experience.

The Job

• Ensure claim enquiries and requests received through emails are responded within the expected turnaround time
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered
• Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims. To be able to hold and manage the conversations well, to engage and explain the basis of claim decisions
• Assess and manage appeals, feedbacks and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors
• Resolve any escalated cases assigned by Unit Head
• Recommend new methods to improve operational effectiveness and customer experience
• Guide junior staff members
• Other projects or ad-hoc assignments/ tasks delegated by the Unit Head
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Degree holder, candidates with Professional Certification in Insurance (i.e. M9, M5, CHI, BCP, PGI) will be an added advantage
• 1 year of relevant working experience in complaint handling will be advantageous
• Experience in insurance industry with claim knowledge would be advantageous (with at least 1
• year as people manager)
• Strong communication (both oral and written) and interpersonal skills
• Good listening skills
• Good stress management skill
• Able to work as a team
• Meticulous and quality service oriented
• Professional in any work aspect
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will be part of the Regional Agency/FA and Bancassurance team to actively develop new client acquisition to support our affluent and HNW business growth, specifically on regional wealth.

The Job

· Develop and execute strategic plans to identify, introduce and acquire high-value, high net worth clients to GE, leveraging professional networks and relationships to drive referrals and expand GE client base. Primary market focus to be China, India and ASEAN.

· Lead and collaborate with agency partners to provide and deliver a total wealth management experience to new-to-company clients, ensuring seamless onboarding and proactive management.

· Facilitate and support customers’ purchase journey via licensed financial representatives within assigned agency team.

· Takes ownership and accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Ensure that transactions are compliant with governing laws and ethical standards, and comply to all applicable policies and procedures

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum 5 years of proven track record in sales acquisition or business development experience in the high net worth space.

· Tertiary Education, preferably Bachelor’s degree.

· Exceptional new relationship building skills

· Possess a sharp business development focus and demonstrative innovative approaches.

· Able to anticipate client requests/needs and resolves queries in a timely manner.

· Highly driven and positively motivated.

· Effective communication and interpersonal skills.

· Polished and mature to handle affluent market segment

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

Job Purpose

You will be part of the Regional Agency/FA and Bancassurance team to actively develop new client acquisition to support our affluent and HNW business growth, specifically on regional wealth.

The Job

· Identify and introduce high-value, high net worth clients to GE, leveraging professional networks and relationships to drive referrals and expand GE client base. Primary market focus to be China, India and ASEAN.

· Work closely with agency partners to provide and deliver a total wealth management experience to new- to-company clients.

· Proactive management, supervision and monitoring of new clients onboarded.

· Facilitate and support customers’ purchase journey via licensed financial representatives within assigned agency team.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Ensure that transactions are compliant with governing laws and ethical standards, and comply to all applicable policies and procedures

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum 3 years of proven track record in sales acquisition or business development experience in the high net worth space.

· Tertiary Education, preferably Bachelor’s degree.

· Strong new relationship building skills.

· Possess a sharp business development focus and demonstrative innovative approaches.

· Able to anticipate client requests/needs and resolves queries in a timely manner.

· Highly driven and positively motivated.

· Effective communication and interpersonal skills.

· Polished and mature to handle the affluent market segment.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

Job Purpose

Are you passionate about connecting customers with products that meet their needs? Join Great Eastern as a Product Specialist, Telemarketing, where you'll have the opportunity to market personal line products to OCBC customers through outbound efforts and provide exceptional service for inbound sales inquiries.

You will also take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.

The Job

· Achieve sales target KPIs, call quality and operational standards;

· Identify opportunities for cross-selling and up-selling;

· Handle and follow up with customer enquiries with confidence;

· Convert leads provided by the bank to sales through telemarketing activities;

· Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;

· Liaise with internal departments on policy fulfillment;

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Confident communicator with excellent verbal and written skills

· Comfortable with outbound calls and stakeholder interactions

· Strong persuasion and negotiation skills

· Patient and resilient to handle rejection and objections

· Independent, organized, and positive worker with excellent interpersonal skills

· Good team player with ability to multitask and meets high service standards;

· Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Minimum GCE ‘O’ Level / Diploma;

· Relevant insurance certifications such as BCP, PGI and HI will be preferred;

· Prior experience in the insurance industry will be advantageous;

Job Purpose

You are required to provide underwriting support for all product lines in New Business Underwriting

The Job

• Underwrite new applications for life, accident & health, disability income and long term care proposals
• Countersign and provide guidance to junior underwriters
• Provide underwriting advice & support for financial planners through e-booking, emails, phone calls and NBU counter.
• Provide critical liaison and build strong business relationship between NBU and distribution channels
• Ensure all department KPIs are achieved
• Conduct underwriting training for distribution channels
• Project management, e.g. reviewing underwriting guidelines, review & streamline work processes to support business operations
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Degree with at least 5 years’ experience in underwriting Life, Accident and Health risks
• Non-degree holders who have relevant experience or certification in underwriting may be considered
• Good team player with strong analytical skills & ability to work under pressure
• Good interpersonal and communication skills
• High level of integrity, takes accountability of work and good attitude over teamwork; and
• Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

To design, develop, implement and support Cloud Native applications offering IAM services to internal and external customers.

The Job

· Work with team to develop and support cloud native applications that are providing IAM services to the organization.

· Perform day-to-day operations, support, patching and IAM administration

· Function as level 3, supporting incidents

· Involve in all the project and activities related to IAM including preparation of technical presentation with Business and IT stakeholders

· Maintain the completeness of all technical and architectural documentations and ensure that they are updated

· Keep abreast of latest technologies, techniques, tools, best practices and concepts, and apply them where applicable, and contribute to the overall knowledge of the company in cloud native application development.

· Be the subject matter expert on cloud native application development, and micro-service design concepts, and the ability to articulate ideas and communicating clearly to a group of audience on these topics.

· Required to perform code reviews of co-developers and possess ability to identify issues/gaps against the design specifications.

· Ability to work independently, as well as in a team of PM, BA, architects and engineers, and liaise with vendors on design and implementation activities.

· Contribute to all phases of the software development lifecycle, and support all BAU activities where applicable.

· Be aware of company’s architectural and technological strategies and to develop applications that are aligned to these directions.

· Ability to evaluate, weigh the pros and cons, and exercise good judgement when making decisions.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum of 7 years of development experience

· Minimum of 4 years of experience in developing cloud native applications

· Must have strong hands-on development experience with UI framework and design with Java Scripts, Spring Framework, JQuery, NodeJS, Angular, Vue JS, React Js and not limited to.

· Experience in UI integration with backend REST, SOAP, web services and/or other web protocols for frontend business application.

· Experience in developing and implementing of enterprise level web application or customer portal related application.

· Experience in developing event driven microservices based on Kafka or similar framework.

· Experience in TDD approach in software development.

· Experience in developing cloud native applications, utilising PaaS or CaaS platform, and on technologies like Kubernetes, VMware TKGI and VMware TAS.

· Experience in using source control like BitBucket, and branching strategy.

· Experience in both Waterfall and Agile development methodology.

· Experience working in a DevOps environment.

· Experience in using team collaboration tools like Jira and Confluence.

· Knowledge in micro service concepts like service registry, circuit breaker, inter-service process communication.

· Knowledge in CI/CD and its toolchain.

· Knowledge of web and application vulnerability, native apps security, authentication mechanism, session management, Oauth & Open ID token-based authentication protocol, SAML2.0 application-level encryption, PKI, application signing, cross-site scripting, and OWASP.

· Good to have domain knowledge in the Insurance or Financial industry.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

We are seeking a Technical Solution Lead, who will be part of Digital Affinity team. The successful candidate is one who has deep understanding of the mobile and portal application architecture & design, micro-services architecture, API principles, database/data mart/Operating data store design & architecture and agile release management. He/she is passionate in ensuring the stability and robustness of the mobile and portal applications and data related system. You will take charge in solution designing and delivery per project requirements. In addition, you will also be leading and managing a team of technical leads &/or specialists in supporting and delivering the mobile/portal applications and data related system. As an Enterprise Solution Lead, you will need to communicate with various stakeholders (External Partners, Business and IT), both locally and regionally.

The Job:

• Responsible for leading a team of technical leads/specialists in supporting and delivering projects’ needs and requirements.

• Responsible for the continuous improvement of web/mobile applications and data systems, in ensuring the stability and robustness of the applications/systems.

• Continuous enhancement of the applications’ monitoring dashboard for the management of systems performance and application health.

• Responsible in designing code branching strategy for continuous delivery.

• Support the creation, and relentless improvement, of a continuous delivery pipeline by promoting DevOps practices within the organization.

• Provide support and troubleshoot reported issue to ensure agreed SLAs are met.

• Provide root cause analysis.

• Conduct daily huddle to manage newly reported issues and to ensure prompt closure of the existing reported issues.

• Support, monitor and manage BAU activities such as DR/BCP exercise, system/security patches, etc.

• Act as a subject matter expert in the web/mobile/data system space and constantly keep up with knowledge of new concepts, emerging technology, and architecture.

• Problem solver with ability to see things in multiple angles, and constantly push boundaries to improve status quo. You are expected to interact with service management, various applications and specialist teams such as IT security in troubleshooting and resolving issues.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements:

In order to perform the role effectively, the candidate should have the below knowledge/experiences:

Bachelor’s degree in computer science, Engineering or similar domain. professional/technical qualification will be advantageous.

• Minimum 12 years of hands-on experience in designing, delivering and supporting mission critical applications/systems.

• Minimum 5 years in leading and managing technical team in delivering projects and supporting applications/systems.

• Minimum 3 years of hands-on experienced in designing, architecting, development and deployment datamarts, operational data stores and distributed database.

• Ability to coach, empower and lead teams to self-organization.

• Demonstrated experience of driving continual improvement.

• Demonstrated experience of identifying and resolving team impediments.

• Minimum 3 years’ experience in Scrum Master, experience in Agile deliver, ideally for multiple teams. Experienced as a Release Train Engineer with SAFe Release Train Engineer certification will be advantageous.

• Candidate is expected to possess the following technical competencies:

a) front end and back-end programming languages (such as VueJS, Typescript, Javascript, HTML, CSS, Java Spring Boot, Shell scripting, etc.) and platform/framework (such as Cordova, MQ, Kafka, Tanzu Kubernetes, Adobe AEM, etc.).

b) firm understanding of web / mobile security E.g. web vulnerability, native apps security, authentication mechanism, session management, application-level encryption, PKI, application signing, cross-site scripting, OWASP, etc.

c) familiar with enterprise architecture concepts like SOA, API integration, micro-services architecture, micro-FE / micro-app, service-centric design.

d) familiar with Dynatrace APM, Kibana, etc.

e) hands-on development experience using REST, SOAP, web services and/or other web protocols for application integration.

f) hands-on development experience for batch monitoring and execution frameworks and/or encryption software.

g) Hands-on experience in developing SQL queries, UNIX scripts and ETL jobs using ETL tools like Talend, Datastage in handling complex transformation.

h) Hands-on end-to-end troubleshooting experience on production issue relating to web/mobile application.

i) Good understanding of end-to-end web/mobile infrastructure, such as Imperva, edge routers, border routers, network load balancer, etc.

j) Worked in a Continuous Integration/Continuous Delivery environment with strong appreciation of change/version control process and methodologies.

k) Worked with automation tools (such as, Bitbucket, Bamboo, Nexus, Dimensions, Selenium, etc.)

• Application performance monitoring and tuning experience is desired.

• Strong presenter being able to articulate root cause analysis and technical solutions to a wide range of audiences.

• Strong technical and business acumen with vendor management skills.

• Strong stakeholder management skills.

• Good teamwork, good interpersonal and negotiation skill, working independently is essential.

• Working experience in a financial services industry and/or operating under strict regulatory constraints is an advantage.

• Worked on / have certification in Cloud technologies is an advantage.

• High level of integrity, takes accountability of work and good attitude over teamwork.

• Takes initiative to improve current state of things and adaptable to embrace new changes.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

The Site Reliability Engineer (SRE) combines software development and system leading to build and run distributed solutions in a secured multi-tier heterogeneous environment to safeguard, provide and continuously improve the software and systems behind the organization’s cloud platform solutions.

The Job

· Work closely with Cloud Portfolio Director and the Cloud Engagement Lead to derive and implement a technical roadmap that is align with the IT architecture and cloud strategy.

· Work closely with a team of engineers of different domains to implement new and enhanced services the cloud platform.

· Be the solution engineer for the cloud platform, which includes new services via IaC on IaaS across Hybrid Cloud.

· Leverages on software as the primary tool to optimizing systems, building infrastructure and removing mundane work through automation. Scale sustainably via automation and evolve services/solutions, leveraging IaaS across hybrid cloud to drive changes that improves reliability and velocity.

· Engages in and improves the full lifecycle of cloud platform solutions from design, deployment, operation and refinement with accuracy and in compliance with organization policies and security requirements.

· Automate repetitive tasks and optimize cloud operations.

· Support services before go-live through activities like system design consulting, developing software platforms and launch reviews. Maintain post-live cloud operations by measuring and monitoring availability, latency and overall system health with any prompt and remediate actions.

· Support cloud adoption including new system and legacy system migration from traditional infrastructure to GEL Cloud platform

· Deploy product updates as required while implementing integrations when they arise. Specifying, documenting and developing new product features, and writing automating scripts.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Strong hands on experience with using and designing VMware Cloud Foundry solution including NSX-T, vRealize Suite, vSphere/vCenter is mandatory.

· Strong hands on experience with using and designing Public Clouds (AWS, GCP or Azure) landing zone and infrastructure layer

· Strong working experience on patch management for operating systems and middleware is mandatory. Eg, Windows, RedHat, Websphere, Weblogic, MSSQL etc.

· Hands on experience with creation and maintenance of VMware server templating/blueprints such as RedHat, Windows server templates.

· Hands on experience with infrastructure-as-code, orchestration, configuration management and provisioning tools is mandatory.

· Systematic problem-solving approach, coupled with effective communications skills and a sense of ownership and drive.

· Strong experience in a Continuous Integration/Continuous Delivery (CI/CD) environment with strong appreciation of change/version control process and methodologies.

· Worked with DevOps and Automation tools (E.g. Selenium, SOAPUI, Bamboo, Jenkins, Ansible, Marvin, Github, Bitbucket, Nexus, Jira, Confluence etc).

· Must code, debug and optimize code and automate mundane tasks.

· Experience in scripting languages such as Bash, Batch, Powershell, YAML etc.

· Experience implementing distributed solutions in a secured multi-tier heterogeneous environment is mandatory.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

To design, implement and support Cloud Native applications offering IAM services to internal and external customers.

The Job

· Work with team to develop and support cloud native applications that are providing IAM services to the organization.

· Perform day-to-day operations, support, patching and IAM administration

· Function as level 3, supporting incidents

· Involve in all the project and activities related to IAM including preparation of technical presentation with Business and IT stakeholders

· Maintain the completeness of all technical and architectural documentations and ensure that they are updated

· Keep abreast of latest technologies, techniques, tools, best practices and concepts, and apply them where applicable, and contribute to the overall knowledge of the company in cloud native application development.

· Be the subject matter expert on cloud native application development, and micro-service design concepts, and the ability to articulate ideas and communicating clearly to a group of audience on these topics.

· Required to perform code reviews of co-developers and possess ability to identify issues/gaps against the design specifications.

· Ability to work independently, as well as in a team of PM, BA, architects and engineers, and liaise with vendors on design and implementation activities.

· Contribute to all phases of the software development lifecycle, and support all BAU activities where applicable.

· Be aware of company’s architectural and technological strategies and to develop applications that are aligned to these directions.

· Ability to evaluate, weigh the pros and cons, and exercise good judgement when making decisions.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum of 7 years of development experience

· Minimum of 4 years of experience in developing cloud native applications

· Must have strong hands-on development experience with Java / J2EE framework including JSP, Studs, Java Scripts, Spring Framework, JQuery, NodeJS, Angular, Vue JS and not limited to.

· Knowledge in IAM related products is mandatory.

· Experience in creating REST, SOAP, web services and/or other web protocols for application integration.

· Experience in developing and implementing of enterprise level web application or customer portal related application.

· Experience in database design and query optimisation, using database such as Oracle, MSSQL and MySQL.

· Experience in developing event driven microservices based on Kafka or similar framework.

· Experience in TDD approach in software development.

· Experience in developing cloud native applications, utilising PaaS or CaaS platform, and on technologies like Kubernetes, VMware TKGI and VMware TAS.

· Experience in using source control like BitBucket, and branching strategy.

· Experience in both Waterfall and Agile development methodology.

· Experience working in a DevOps environment.

· Experience in using team collaboration tools like Jira and Confluence.

· Knowledge in micro service concepts like service registry, circuit breaker, inter-service process communication.

· Knowledge in CI/CD and its toolchain.

· Knowledge of web and application vulnerability, native apps security, authentication mechanism, session management, Oauth & Open ID token-based authentication protocol, SAML2.0 application-level encryption, PKI, application signing, cross-site scripting, and OWASP.

· Experience with LDAP (IBM Directory server, SunONE Directory, OpenLDAP, etc.) and 2FA/MFA system/services.

· Good to have domain knowledge in the Insurance or Financial industry.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

The Customer Analytics, Reporting and BI team manages data projects, data pipeline and data analytics to maximize the potential of data, uncovering valuable business insights for Group Customer and Digital Division. Leveraging advanced data analytics and visualization, the team enables senior stakeholder to interpret the story behind the number, driving more informed strategies and initiatives.

The Senior Analyst (Data Analytics & Visualisation) plays a pivotal role in managing and enhancing the data analytics assets, which are used to monitor business performance, identify business opportunity and enable data-driven business decision. This role collaborates closely with key stakeholders across multiple departments to apply advanced analytics to generate value-creating insights from big data. The ideal candidate is passionate about creating business impact by using their data expertise and industry experience.

The Job

· Design, build and enhance data analytics assets to ensure relevance and continued usage of the analytics and business intelligence by business users for making informed decisions.

· Support the build of contextual data marts to advance the scalability and reusability of visual and advanced analytics assets.

· Collaborate with business and Group Data independently to manage the entire dashboard development cycle - from gathering and proposing business requirement, designing dataflow and data structure, to developing dashboard and managing the schedule of release.

· Support ad-hoc data analytics and periodic reporting requests.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· BS in Business Analytics, Statistics, Economics, Actuarial Science or equivalent disciplines that focuses on extensive use of data for analysis.

· At least 5 years of experience in managing and delivering multiple requirements for business intelligence and analytics as an individual contributor.

· Proficient in traditional and modern data programming language (e.g. Phyton, SQL, Hive, and PySpark) and data visualization tools (e.g. Tableau).

· Practical knowledge of big data ETL framework and experience dealing with complex data structure.

· Strong business acumen and communication skill; able to bridge the communication between technical and business domains.

· A problem-solver, initiative-taker who can work independently and responsibly with minimal supervision.

· Ability to manage and prioritize requests and tasks while being goal-oriented

· Experience in performing/interpretating advanced analytics (e.g. Statistical or ML-based) is a plus.

· Experience in insurance or financial services industry is a plus.

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will be responsible for the planning, organizing and executing audits for the Great Eastern Group of Companies. Being part of the Audit team, you will need to provide an independent and objective assurance to improve the Group’s operations.

The Job

· Ensures coverage of relevant regulatory requirements and recommends improvements to corporate policies, procedures and practices;

· Leads or participates in the planning for each audit assignment to ensure performance of audit assignments, quality of reports and timeliness of deliverables;

· Develops audit plans and programs. Ensures that these documents are up-to-date and suitable to the current operating environment of the auditee;

· Ensures timely reporting of findings, risks and recommendations for auditee’s response and finalisation of report to AC (Audit Committee);

· Leads or participates in other ad-hoc assignments including special projects and investigations;

· Assists in the follow-up with auditees on outstanding audit findings through the issuance of Audit Tracking Report and verification of resolved findings;

· Ensures that audit operating standards and procedures are observed, and requirements of the Quality Assurance Review are met;

· Assists in the administration of Group Internal Audit and ensures effective and efficient usage of the Department’s resources;

· Assist the Head of Internal Auditor in ad-hoc assigned non-audit responsibilities (if any); and

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Degree or Masters in Business / Finance / Economics / Other related

· At least 6 years of experience in the financial industry related to financial institution’s asset management such as asset-liability management, investment management or financial risk management.

· Familiar with the regulatory requirements specific to Investment, including MAS Notice 125;

· Experienced in investment asset analysis and usage of systems such as Eagle investment system;

· Strong report writing, communication and presentation skills;

· Analytical, independent and a good team player;

· Committed and able to interact well with all levels of staff;

· Proficient in oral and written English;

· Able to travel overseas when required (once/ twice every quarter); and

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will be part of the Regional Agency/FA and Bancassurance team to actively develop new client acquisition to support our affluent and HNW business growth, specifically on regional wealth.

The Job

· Develop and execute strategic plans to identify, introduce and acquire high-value, high net worth clients to GE, leveraging professional networks and relationships to drive referrals and expand GE client base. Primary market focus to be China, India and ASEAN.

· Lead and collaborate with agency partners to provide and deliver a total wealth management experience to new-to-company clients, ensuring seamless onboarding and proactive management.

· Facilitate and support customers’ purchase journey via licensed financial representatives within assigned agency team.

· Takes ownership and accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Ensure that transactions are compliant with governing laws and ethical standards, and comply to all applicable policies and procedures

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum 5 years of proven track record in sales acquisition or business development experience in the high net worth space.

· Tertiary Education, preferably Bachelor’s degree.

· Exceptional new relationship building skills

· Possess a sharp business development focus and demonstrative innovative approaches.

· Able to anticipate client requests/needs and resolves queries in a timely manner.

· Highly driven and positively motivated.

· Effective communication and interpersonal skills.

· Polished and mature to handle affluent market segment

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will be part of the Regional Agency/FA and Bancassurance team to actively develop new client acquisition to support our affluent and HNW business growth, specifically on regional wealth.

The Job

· Identify and introduce high-value, high net worth clients to GE, leveraging professional networks and relationships to drive referrals and expand GE client base. Primary market focus to be China, India and ASEAN.

· Work closely with agency partners to provide and deliver a total wealth management experience to new- to-company clients.

· Proactive management, supervision and monitoring of new clients onboarded.

· Facilitate and support customers’ purchase journey via licensed financial representatives within assigned agency team.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Ensure that transactions are compliant with governing laws and ethical standards, and comply to all applicable policies and procedures

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Minimum 3 years of proven track record in sales acquisition or business development experience in the high net worth space.

· Tertiary Education, preferably Bachelor’s degree.

· Strong new relationship building skills.

· Possess a sharp business development focus and demonstrative innovative approaches.

· Able to anticipate client requests/needs and resolves queries in a timely manner.

· Highly driven and positively motivated.

· Effective communication and interpersonal skills.

· Polished and mature to handle the affluent market segment.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You are required to provide underwriting support for all product lines in New Business Underwriting (NBU)

The Job

· Underwrite new applications for life, accident & health and long term care proposals

· Lead a team of underwriters, countersign their work and provide guidance to them

· Provide underwriting advice & support for financial planners through e-booking, emails and phone calls

· Provide critical liaison and build strong business relationship between NBU and distribution channels

· Conduct underwriting training for distribution channels

· Project management, e.g. reviewing underwriting guidelines, reviewing & streamlining work processes to support business operations

· Ensure all department KPIs are achieved

· Continuous Customer Engagement: to keep the financial planners updated on a continuous basis throughout the assessment of new business applications - through phone calls, emails and meetings (if required). This would include sharing details of the queries raised, possible options to expedite case closures and for postponed or declined cases. To ensure that we proactively engage with the financial planners and provide best in class customer service.

· Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

· Degree with at least 8 years’ experience in underwriting Life, Accident and Health risks

· Non-degree holders who have relevant experience or certification in underwriting may be considered

· Good team player with strong analytical skills & ability to work under pressure

· Good interpersonal and communication skills

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You are required to assist and support daily operations of the New Business Underwriting Support team.

The Job

· Working effectively with team members and parties from various internal departments, ensuring the service standards including TRTs and level of accuracy of the daily transactions processed are met

· Process daily incoming transactions related to New Business Underwriting Support

· Attend emails from intermediaries, external and internal customers, on enquiries and outstanding requirements/ actions related to policy issuance

· Support the daily operations of the admin team on processing of daily incoming applications and emails received from intermediaries, external and internal customers

· Coordinate and collaborate with intermediaries and internal stakeholders to ensure daily work issues are resolved to provide appropriate and timely services to customers

· Identify process gaps and manage process improvement within the New Business administration team

· Manage changes and enforce governance through providing overall guidance to staff on business deliverables; including managing staff resources, managing internal work-streams interdependencies

· Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

· Degree holder and above in related discipline (Banking/ Finance/ Business/ Accounting) with relevant insurance certifications preferred

· Minimum 4 years of relevant experience in the insurance industry or in an administrative capacity with an eye for details and meticulous

· Good interpersonal skills and communication skills – proficient in oral and written

· Computer literacy with good working knowledge of MS Office (eg Excel, Word) applications

· Problem solving, customer service orientated

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

Are you passionate about connecting customers with products that meet their needs? Join Great Eastern as a Product Specialist, Telemarketing, where you'll have the opportunity to market personal line products to OCBC customers through outbound efforts and provide exceptional service for inbound sales inquiries.

You will also take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.

The Job

· Achieve sales target KPIs, call quality and operational standards;

· Identify opportunities for cross-selling and up-selling;

· Handle and follow up with customer enquiries with confidence;

· Convert leads provided by the bank to sales through telemarketing activities;

· Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;

· Liaise with internal departments on policy fulfillment;

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Confident communicator with excellent verbal and written skills

· Comfortable with outbound calls and stakeholder interactions

· Strong persuasion and negotiation skills

· Patient and resilient to handle rejection and objections

· Independent, organized, and positive worker with excellent interpersonal skills

· Good team player with ability to multitask and meets high service standards;

· Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Minimum GCE ‘O’ Level / Diploma;

· Relevant insurance certifications such as BCP, PGI and HI will be preferred;

· Prior experience in the insurance industry will be advantageous;

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

This position reports to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function, perform supervisory function and to innovate the business unit’s progression.

The Job

· Issuance of policy contracts and endorsements

· Issuance of policy adjustment, member movement

· Responsible for premiums computation and experience refund

· Ensure tax invoices/endorsement schedules/medical cards are issued timely

· Ensure the accuracy of records entries & proper documentation

· Perform supervisory function and guidance to junior staff for service excellence

· Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

· Manage escalations and communications with policyholders and intermediaries and third party administrators

· Provide reviews and updates to SOP to incorporate changes from regulations and best practices.

Our Requirements

· At least Degree from recognized institution.

· Preferred at least 5 years relevant experience specializing in Group Insurance administration/business processing.

· Applicant along with experience in supervisory function will be an advantage.

· Good time management, good analytical skills, meticulous and pro-activeness

· A person who is task and results oriented, and a good team player

· Mathematically inclined and with strong communication skills

· Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation

· Proficient in other Microsoft Office applications

· People motivator who can innovate the business unit

· Independent, able to perform under pressure and unsupervised

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

At Great Eastern, we are building Data and AI capabilities to activate the full value of our data. Reporting to Head, Group Data and AI, Center of Excellence, this role is to

• To lead the Data & AI project end to end from development to deployment
• To help the leaders make the right technology decisions for data engineering/science, data hosting and to identify the right partners for development.

The Job

• Work across the entire GEL Data & AI solution space, designing and developing solutions.
• Collaborate with business users to understand and solve their requirements, driving business value.
• Collaborate with data analysts, data scientists, and data engineers to identify and pilot use cases and develop capabilities.
• Discuss feasibility and architectural design with business teams, translating their vision into realistic technical implementation.
• Present and demonstrate solution concepts, prototypes, and final deliverables to business users.
• Design, develop, and implement scalable data pipelines and machine learning models.
• Participate in code reviews, knowledge sharing, and meetings to foster collaboration and continuous improvement.
• Optimize model performance, ensuring scalability, security, and data integrity of data & AI solutions.
• Identify opportunities for innovation, applying new technologies and best practices.
• Mitigate business and regulatory compliance risks.
• Stay updated on industry trends, emerging threats, and technologies.
• Highlights any potential concerns /risks and proactively shares best risk management practices
• High level of integrity takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Our Requirements

• Master's Degree in computer science, engineering, or related field.
• 5+ years of experience building data products and services in engineering positions.
• Broad knowledge of Data & AI pillars: Data Engineering, Analytics, and AI/ML.
• Proficiency in programming languages (Java/Python/R/Scala), SQL, and Big Data querying tools.
• Experience with machine learning libraries and frameworks (TensorFlow, scikit-learn, PyTorch).
• Familiarity with systems development life cycle, project management, and Agile methodologies.
• Ability to explain complex concepts in non-technical language.
• Strong problem-solving skills and a proactive mindset.
• High level of integrity takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are

committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

We are seeking a highly motivated Senior Analyst to become part of the Accident & Health actuarial team. You will be part of a dynamic team primarily consisting of actuaries, contributing to Group Insurance business initiatives and overall business objectives.

The Job

· Responsible to design, build, implement and maintain a comprehensive up-to-date database that is consistent, well-defined and well-reconciled to be used by internal stakeholders such as Actuarial, Group Insurance Product & Pricing Management, and Finance. This shall be the aligned baseline to be used by all functions.

· To facilitate business planning and interpretation of monthly Group Insurance P&L through understanding of IFRS 17 and RBC P&L standards, and compilation of monthly relevant financials.

· To identify and implement process improvements for end-to-end Group Insurance business process to enhance efficiency and ensure robustness in quotation processes.

· Perform annual assumption setting exercise to review key quotation components such as pricing model, pricing approach, pricing process, data integrity and quality, risk rates, inflation, trending approach, group discount, and IBNR loading. This should cover both New Business and Renewal quotations.

· To participate in product revamp, new benefits enhancement, maintenance of quotation tools and premium calculators.

· Enhance monitoring infrastructure to track key performance metrics of group policies issued. To actively monitor actual experience of policies against pricing quotations to identify early actions that should be taken to enhance portfolio performance.

· Take part in ad-hoc group insurance projects when required.

· Provide technical support on other related matters, such as marketing, underwriting, claims management and system development.

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

· Degree in Actuarial or relevant fields, and good progress in Actuarial examinations

· Excellent in statistical analysis, problem solving and communication skills

· Proficient in MS Excel and good knowledge of statistical packages and strong interest in programming (e.g SQL, VBA, SAS, Prophet)

· Familiar with RBC2, reinsurance structures, IFRS17, AS400 system data structure, and SAS programming will be an advantage

· Three years of relevant working experience

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will provide claim assessment and processing services to Claims section.

The Job

· Support processing of claims registration in online portal and handling claims registration sent to main processing system (GroupAsia);

· Support processing of medical claims via SFTP submission;

· Approval of claims within authorized limits;

· Sorting and Date Stamping of incoming mails for the Group Insurance Department;

· Claims registration for Inpatient Claims;

· Sending of EOBs & Cheques

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential concerns /risks and proactively shares best risk managementpractices.

· Any other duties assigned by section head.

Our Requirements

· Minimum GCE “O” / “A” Level

· More than 1 year of experience in the group insurance industry is preferred;

· Task and results oriented;

· Able to work independently;

· Proficiency in Microsoft Office;

· Proficiency in working on digitalization platform;

· Excellent interpersonal and communication skills;

· High level of integrity, takes accountability of work and good attitude over teamwork.

· Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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Job Purpose

As part of the Financial Risk Management team within Group Risk Management, you will be part of the team responsible for developing and implementing models used for managing various financial risks of the Group. This role will provide you with on the job exposure to financial risk management within Great Eastern, which is the largest insurer in the Singapore market.

The Job

• Develop and implement Stochastic Asset and Liability Management (“ALM”) models for various risk related analysis such as solvency management and strategic asset allocations;
• Calibrate real world as well as risk neutral models (interest rates, credits, equities etc.) and generate stochastic economic scenarios for risk and valuation purposes;
• Build and streamline limits monitoring tools including the automation of derivatives and limits reports.
• Assist in the implementation of risk analytics platform such as MSCI and other enterprise business intelligence tools for risk management purposes;
• Ad hoc financial risk management assignments.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements:

• University degree in a quantitative discipline (e.g. Physics, Mathematics, Statistics, Actuarial Science, Financial Engineering etc.) with a strong ability of handling data and performing quantitative analysis;
• Familiar with the main risk drivers and valuation of various financial instruments including derivatives using Monte Carlo and other numerical methods;
• Knowledge of life/general insurance and machine learning models is a plus;
• Proficient in commonly used programming languages such as Python, R and SQL; and
• Strong team player with good written and verbal communication skills.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Purpose

You will be handling insurance claims assessment under the accident and health plans. You will also be given the opportunity to be part of an exciting team with involvement in customer service initiatives and projects to improve the claims experience.

The Job

• Determine policy coverage, establish proof of loss with proper documentation and provide accurate and timely assessment of medical claims within the required service standards and ensure that claims are paid accurately and promptly
• Handle medical report cases and appeals
• Seek clarifications and liaise with medical institutions and policyholders on outstanding requirements
• Deliver excellent service and enhance customer and distribution channels relationship management
• Attend to escalated claims enquiries
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices
• Ensure compliance with internal and external regulatory and legal matter
• Any other ad-hoc projects assigned by supervisor
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Our Requirements

• Diploma, Degree or Professional Insurance Certificate with at least 3 years of relevant accident and health claims experience
• Prior experience in life and PA claims will be an added advantage
• Good medical knowledge and ability to explain medical conditions in insurance context
• Strong analytical, written and communication skills
• Customer-centric and meticulous with the ability to work under pressure
• A team player
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.