Total 14 support analyst job vacancies in D16 Upper East Coast, Bedok, Eastwood, Kew Drive

We are seeking a Finance Analyst to support the finance team in analyzing financial data, preparing reports, and assisting in budgeting and forecasting activities. Responsibilities include reconciling accounts, monitoring financial performance, and assisting with monthly and quarterly financial close processes. The ideal candidate will have a good understanding of accounting principles, experience with financial modeling, and strong analytical skills.

Proficiency in Excel and financial software is required, along with strong attention to detail and accuracy. The candidate should be able to work well in a team and meet tight deadlines in a fast-paced environment.

Key Skills:

• Financial reporting and analysis
• Budgeting and forecasting
• Proficiency in Excel and accounting software

We are seeking a Business Analyst with strong expertise in digital transformation projects, particularly within the finance or insurance domains. The ideal candidate will have experience in Agile methodologies and will be proficient in Jira and Confluence for effective project collaboration and documentation.

Key Responsibilities:

• Collaborate with cross-functional teams to gather, analyze, and document business requirements for digital initiatives in finance or insurance.

• Translate business needs into technical requirements and user stories.

• Engage with stakeholders to ensure that project requirements align with business goals and objectives.

• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.

• Utilize Jira and Confluence to manage project backlogs, document workflows, and track progress.

• Support the product development lifecycle from initiation through to delivery.

• Conduct gap analysis and propose solutions to improve processes, workflows, and customer experience.

• Assist in the creation of business process models, diagrams, and user documentation.

• Identify and manage project risks, ensuring timely resolution of issues.

• Conduct user acceptance testing (UAT) and ensure the final product meets business expectations.

Job Description:

We are looking for a Business Analyst to support our team in gathering, analyzing, and documenting business requirements. The ideal candidate will have experience in System Integration Testing (SIT) and User Acceptance Testing (UAT) and will be responsible for ensuring the successful delivery of projects.

Key Responsibilities:

Collaborate with stakeholders to gather and document business requirements.

Translate business needs into technical specifications for developers.

Develop and execute test plans, test cases, and test scripts for SIT and UAT.

Coordinate and conduct SIT and UAT sessions with stakeholders and end-users.

Identify, document, and track issues and defects during testing phases.

Analyze and report test results, providing recommendations for improvements.

Ensure that deliverables meet business requirements and quality standards.

Provide support and training to end-users as needed.

Strong experience in System Integration Testing (SIT) and User Acceptance Testing (UAT).

Excellent analytical and problem-solving skills.

Proficient in creating detailed documentation and reports.

Ability to communicate effectively with technical and non-technical stakeholders.

Familiarity with project management and development methodologies.

We are seeking a highly skilled and motivated Business Analyst to join our team. The ideal candidate will have extensive experience with Business Analysis, Banking, UAT & SQL.

Requirement

• Minimum of 3-5 years of experience as a Business Analyst in the banking industry.
• Proven experience in requirement gathering,documentation.
• Hands-on experience with Systems Integration Testing (SIT) and User Acceptance Testing (UAT) methodologies.
• Strong experience with SQL for data analysis and reporting.
• Build and maintain strong relationships with internal and external stakeholders.
• Provide regular updates and insights to business and technical team
• Act as a liaison between business users and technical teams.

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

Experience Requirements:

Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.

Relevant skill sets:

1. Microsoft .NET version 4.5 and above

2. C# / VB.NET/ Java programming

3. Microsoft SQL Server

4. IBM DB2 Mainframe

5. IBM Message Broker

6. Ascential Datastage

7. TIBCO

8. FairIsaac Blaze Advisor

9. Dollar Universe

10. Adobe

11. COGNOS

12. I-Sprint UAM

13. FileNet

14. EFlow

15. Centera

Main Responsibilities / Tasks:

• Design, Develop required applications using Microsoft technologies.

• Manage the team to ensure productivity and ensure effective and quality outputs.

• Manage the welfare of the team members.

• Ensure smooth day to day operations of the team.

• Responsible for the planning of the weekly work plan to ensure efficient productivity.

• Responsible for achieving his/her weekly work plan (targets) through tracking and ensure team hits dateline set out for the team.

• Take up ownership and drive through all issues faced by the team, e.g. address issues escalated from team members to resolve them in a prompt manner.

• Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.

• Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency.

• Actively observe and highlight to Group Lead areas for improvement in AM processes.

• Provide technical guidance or mentorship to fellow team members.

• Provide timely feedback to team members to assist and develop team members in technical and functional specialties.

• Ensure high team morale and efficient/professional work attitude.

• Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge. Review and approve any changes to these documents before checking into central repository.

• Take up the role of Group Lead in his/her absence when appointed.

We are seeking a skilled Test Analyst with proficiency in Mandarin to join our dynamic team. The ideal candidate will be responsible for designing and executing comprehensive test plans, identifying defects, and ensuring the quality of software solutions. Strong communication skills in Mandarin are essential for effective collaboration with international teams. The successful candidate will play a pivotal role in delivering high-quality products that meet our global standards.

• Expense Management: Tracking and analyzing all company expenses, ensuring they are within budgetary limits, and identifying cost-saving opportunities.
• Budgeting: Collaborating with various departments to create and manage budgets, forecasting future financial needs, and monitoring budget adherence.
• Invoice Processing: Verifying and processing invoices from vendors, ensuring accuracy, and making timely payments to suppliers.
• Purchase Order Management: Generating and managing purchase orders, including reviewing and approving purchase requests from other departments.
• Financial Analysis: Conducting financial analysis, such as variance analysis, to assess financial performance and provide insights for decision-making.
• Reporting: Preparing regular financial reports and statements for management, highlighting key financial metrics, and providing recommendations for improvement.
• Compliance: Ensuring compliance with financial regulations and internal policies, including tax regulations and procurement guidelines.
• Vendor Relations: Building and maintaining relationships with vendors and negotiating favorable terms and discounts.
• Data Analysis: Utilizing financial software and tools to analyze data and trends, helping the company make informed financial decisions.
• Continuous Improvement: Identifying process improvements and implementing best practices to enhance the efficiency and effectiveness of financial operations.

• Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
• Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
• Installing/de-installing/relocating all patch cabling for systems and network hardware
• Installing/de-installing/relocating all Data Center hardware
• Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
• Assist with the coordination of network component configurations
• Coordinate and Install SAN cabling infrastructure
• Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
• Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
• Provide hands-on, break/fix level 2 support for the data center systems and communications environments
• Coordinating and approving data center infrastructure change controls
• Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
• Performing required compliance activities
• Producing network consumables updates and contributing to weekly management reports
• Coordinate activities in support of all projects and technical requests within the Americas Data Centers
• Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards

Working Time: 7 PM to 7 AM from Thursday, Friday, Saturday, and Sunday until Monday morning 7 AM

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

KEY RESPONSIBILITIES

· Provide first-level technical support for our products, including troubleshooting and issue resolution.

· Monitor and maintain the operational status of the datacenter infrastructure.

· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

· Document and report incidents, activities, and maintenance tasks according to standard procedures.

· Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

· Strong understanding of IT infrastructure, including servers, networking, and storage systems.

· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.

· Excellent problem-solving and communication skills.

· Familiarity with ticketing systems and ITIL best practices is a plus.

· Relevant certifications in IT support and datacenter operations are advantageous.

Description:

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Experience in Windows 10 will be an advantage)

• Good to have healthcare environment experience.

Requirements:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s.

• Provide support for queries, escalation, problem determination, resolution, and MAC – move, add, and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Requirement Gathering and Analysis:

• Collaborate with business stakeholders to understand their data and analytics needs.

• Conduct thorough analysis of business requirements and translate them into technical specifications.

Azure Data Factory Utilization:

• Demonstrate expertise in designing and implementing data pipelines using Azure Data Factory.

• Work closely with data engineers and developers to ensure the effective utilization of Azure Data Factory capabilities.

Data Integration and Management:

• Develop a comprehensive understanding of data sources, structures, and business rules.

• Facilitate the integration of diverse data sets, ensuring data quality and accuracy.

Documentation:

• Create detailed documentation of business requirements, data models, and technical specifications.

• Maintain up-to-date documentation throughout the project lifecycle.

Collaboration:

• Act as a liaison between business stakeholders, data engineers, and other technical teams.

• Foster effective communication and collaboration to ensure successful project outcomes.

Quality Assurance:

• Conduct testing and validation of data solutions to ensure they meet business requirements.

• Identify and address any issues or discrepancies in data processing.

Requirements

• Proven experience as a Business Analyst in a technical environment, with a focus on data and analytics.

• Hands-on experience with Azure Data Factory is essential.

• Strong understanding of data modeling, data warehousing, and ETL processes.

• Familiarity with Agile and Scrum methodologies is a plus.

• Relevant certifications in Azure or business analysis are advantageous.

Proven experience as a Business Analyst in the wealth management sector, with a deep understanding of investment products, portfolio management, financial planning, and client servicing.

8+ years of experience in investment products and business solution analysis, preferably in the financial services industry. Experience with technology platforms is beneficial, but not a primary requirement.

Strong analytical skills with the ability to collect, analyze, and interpret complex data from various sources.

Solid knowledge of wealth management industry trends, including regulatory requirements, digital transformation, and evolving client expectations.

Excellent communication skills, both verbal and written, with the ability to present complex concepts in a clear and concise manner.

Strong problem-solving abilities, with a focus on identifying creative and innovative solutions.

Experience working in an agile development environment and familiarity with agile methodologies.

Proficiency in using business analysis tools, project management software.

Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.