Total 3 it specialist job vacancies in Islandwide

The Company:

Fortune 500 Global IT Services Leader. We utilize the power of Technology to provide mission critical IT Services that generate business impact. We are an Employer of Choice with strong values and strive to foster a culture of inclusion, belonging, and corporate citizenship in Singapore.

The Role :

Colocation room control

• Conduct regular patrols of the colocation room according to a predefined schedule.
• Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual.

Guided Access

• Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions.

Monitoring System Management (Managed Services)

• Responds promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue.

Data Centre entry/exit for customer

• Manage entry applications by receiving and reviewing pre-entry applications from our internal staff or customers to ensure that all proper access procedures are being followed.

Shipping Management

• Receive, check, and register shipping applications, store and tag parcels for future reference, and hand parcels to the delivery company.
• Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference.

Receiving Management

• Receive and check receiving applications, register schedules as necessary, receive parcels from shipping companies, store them in storage, tag for future reference, and hand them to customers.

Common Facility Management

• Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources.

Rental Item Management

• Verify the presence of all rental items such as tools and monitors nightly, ensuring completeness, and inspecting their condition for cleaning or repair if needed.
• Oversee and manage rack shelf plates, understanding their usage and requesting additional plates from appropriate parties when necessary.

Carry-in / out

• Manage the process of receiving, checking, and scheduling carry-in/out applications as needed. Also, make sure to book filled-in and used applications properly.

Remote Hands

• Provide basic remote hand services by receiving request calls or emails from customers and notifications from portals. Ensure prerequisite conditions are met before performing requested operations, reporting completion to customers, and maintaining operation logs for future billing.
• Manage run books by ensuring they are properly stored every night, ensuring easy access and organization for operational efficiency.

Sending notifications to customer

• Regularly perform maintenance activities by sending customers email notifications to keep them informed about scheduled maintenance. In the event of emergency maintenance, promptly notify customers about incidents and escalate them to management for swift resolution when necessary.

Customer Support (Service Desk)

• Handle incoming phone calls by addressing customers' general inquiries promptly via phone or email, escalating to the Supervisor when required for resolution.

Quality Management

• Keep track and generate reports on a shift, daily, or monthly basis.

Tape Handling

• Perform loading and unloading of backup tapes according to customer's runbook and schedule, ensuring adherence to established procedures.

Requirements

• ITE
• Minimum 1 year of experience in Data Center environment or IT background
• Able to communicate clearly in English
• Able to follow the operation manual
• Team Player
• Shiftwork (8.00AM - 8.00PM / 8.00PM - 8.00AM)
• Good customer care and communication skills.
• Able to use PC and office applications

Benefits

• Shift Allowance
• Performance Bonus

Description:

As IT engineers, you are pivotal IT professionals entrusted with the design, installation, and maintenance of the company's computer systems. Your responsibilities encompass comprehensive testing, configuration, and troubleshooting of hardware, software, and networking systems, ensuring seamless deployment to fulfill the client's requirements. Operating within a fast-paced and demanding environment, your expertise plays a critical role in upholding operational efficiency and meeting organizational objectives. Key responsibilities include:

• Deliver day-to-day technical support to end-users, ensuring the smooth operation of computers and network devices.
• Take charge of hardware and software installation, upgrades, and maintenance tasks, including system backups, applying the latest patches, and troubleshooting hardware issues.
• Provide comprehensive system administration and helpdesk/desktop support to end-users.
• Implement robust security controls to safeguard the organization's data and infrastructure.
• Troubleshoot network and software issues, ensuring minimal downtime.
• Swiftly address and resolve hardware, software, and networking issues to maintain operational continuity.
• Responsively handle general IT requests from stakeholders.
• Engage with clients to understand their requirements and ensure their needs are met effectively.
• Conduct regular inspections to verify the operational status of IT systems and equipment, proactively addressing any issues.

Requirements:

• Prior experience in IT support or administration.
• Strong knowledge of networking, hardware, and software systems.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Fresh grads are welcome to apply

The Role:

As the IT Project Manager, you will play a pivotal role in overseeing the development and implementation of our software solutions and applications. Leading a team of business analysts and developers, you will ensure the successful execution of projects throughout their life cycles, managing stakeholder expectations, coordinating with internal departments and suppliers, and overseeing project finances.

Responsibilities:

• Manage the development and implementation of solutions and applications.
• Lead a team of business analysts and developers throughout the project development life cycle.
• Ensure each phase of the development life cycle is executed efficiently and all objectives are met.
• Manage stakeholder and client expectations effectively.
• Coordinate with vendors and internal departments to streamline project processes.
• Accountable for managing the scope, schedule, and resources allocated to the project.
• Oversee the project's profit and loss to ensure financial objectives are achieved.

Requirements:

• Bachelor's degree in Computer Science or equivalent.
• Minimum of 5 years of experience in project management and 10 years of experience in IT, with strong problem analysis skills. Candidates with less experience may be considered for junior positions.
• Excellent written and verbal communication skills.
• Strong interpersonal skills to foster effective relationships with team members and stakeholders.
• Certification in project management such as CITPM or PMP is an advantage.
• Knowledge of Cloud Computing and proficiency in Java, .NET, or Web technologies would be advantageous.