We are looking for a Executive Director to maximize the company’s operational capabilities and ensure customer retention. You will play a key rol..
We are looking for a Executive Director to maximize the company’s operational capabilities and ensure customer retention. You will play a key role in developing strategies to ensure customer satisfaction, managing the chef team, and overseeing daily cross-functional activities. As an experienced department head, you should have broad business knowledge, the ability to set and manage expectations, monitor progress, and possess excellent risk and dependency management skills.
Executive Director will plan and organize the work in collaboration with the teams ,ensuring that the food and service delivers meets the needs of the customer.
Responsibilities:
Oversee daily work activities of operations teams.
Approve or prepare operations budgets, renovation schedules, and other reports.
Meet with operations team leaders to discuss issues related to operations, supply chain, or distribution.
Manage workloads of various operations teams and delegate work as necessary to meet deadlines.
Manage the kitchen team and ensure quality control of ingredients and dishes.
Resolve operations-related work problems such as supply delays, quality control, or customer issues.
Cultivate and maintain working relationships with suppliers and customers.
Ensure adherence to workplace safety guidelines.
Meet with other departments to receive and provide updates on operations-related issues.
Identify areas for improvement in operations and develop plans and systems to promote productivity.
Provide work guidance and advice to subordinates and coach other colleagues.
Support the HR department in staff management, hiring, termination, and disciplinary actions.
Must be available at all times and attend early morning meetings and late-night meetings.
Requirements:
At least 10 years of management experience in the food and beverage industry.
Fluent in Mandarin, with the ability to communicate effectively in both written and spoken forms with staff from China.
Extensive management experience in the Chinese food industry and a deep understanding of Chinese culture. Multinational experience is highly preferred.
Ability to work under pressure and handle stress effectively.
Familiarity with restaurant management software.
At least 5 years of experience as an executive chef.
