ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialized rail engineering works, sustainable solutions and FM Consultancy services. With strong presence in various counties across South East Asia, we operate across mission-critical industries - aviation, transportation, healthcare, education, government and commercial.
ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs.
The primary responsibility of this role is to manage both tenant relations and event space operations effectively, ensuring a seamless experience for tenants and event clients. The ideal candidate will serve as a point of contact for addressing tenants’ concerns, lease administration, and event space coordination.
Leasing/Tenant Management Responsibilities:
- Tenant Communication: Serve as the primary point of contact for tenants, to address concerns, maintenance requests, and provide timely updates. Foster positive relationships with tenants to enhance retention.
- Lease Administration: Prepare, review, and execute lease agreements, ensuring compliance with company policies, local regulations, and legal requirements.
- Lease Renewals: Manage the lease renewal process, including communicating with tenants, coordinating renewals, and ensuring that all paperwork is completed accurately and on time.
- Lease Record Keeping: Maintain detailed, accurate records of all active leases, including documentation related to tenant agreements, terms, rent schedules, and other important details.
- Financial Coordination: Work closely with Finance to ensure the accuracy of rent payments, deposits, and any other financial obligations outlined in lease agreements.
- Tenant Onboarding: Oversee tenant onboarding processes, including conducting move-in orientations and ensuring all lease agreements and necessary documentation are in place.
- Policy Communication: Ensure tenants are informed about property policies, procedures, and any relevant updates. Respond to enquiries regarding building rules and operational guidelines.
- Issue Resolution: Coordinate with maintenance and operations teams to address tenant issues such as repairs or complaints.
- Tenant Satisfaction: Conduct regular tenant surveys and feedback sessions to identify areas for improvement.
Event Space Coordination Responsibilities:
- Event Enquiries: Act as the point of contact for potential hirers seeking to book event spaces, addressing all enquiries in a professional and timely manner.
- Event Space Guidance: Provide detailed information on the usage of event spaces, including terms and conditions, ensuring the hirer understands the proper use and booking procedures.
- Venue Handover/Takeover: Be present for the handover and takeover of event spaces to ensure proper setup, adherence to policies, and client satisfaction.
- Booking Management: Administer the standard operating procedure (SOP) for the event spaces, ensuring the efficient use of resources and preventing double-booking. Oversee the electronic booking system for event spaces and shared meeting rooms.
- Event Support: Assist with the coordination of logistics and any special requests related to the event spaces, ensuring seamless execution of events from start to finish.
Requirements:
- Minimum Diploma in Estate Management, Events Management, Marketing or equivalent.
- 3 - 5 years of related experience in real estate/event space coordination or similar capacity.
- Possess excellent interpersonal with good command of spoken and written English.
- Ability to multi-task effectively and work in a fast-paced environment independently.
- Possess positive work attitude, drive and resilience to meet job challenges.
- Experience in M&E knowledge will be an added advantage.
