Total 4 Senior Executive branch manager job vacancies in Singapore Changi

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Branch Operations

1. Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

1. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
2. Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Corporate sales refers to the specific branch of B2B sales focused on acquiring business travel accounts. This involves building long-term relationships with companies and their travel managers to secure their employees' flights on a specific airline. It's a crucial segment for airlines, contributing significantly to their revenue and overall passenger load.

1. Implement sales strategy to achieve revenue targets for corporate sector in Singapore, build and maintain strong relationships with key stakeholders within the corporate sector and identify new business opportunities.
2. Develop and maintain relationships with corporate clients in Singapore, including C-level executives, HR managers, and procurement teams.
3. Identify new business opportunities within the corporate sector, including new clients, verticals, and regions.
4. Work closely with the Corporate Sales Manager to develop and execute sales strategies to achieve revenue targets.
5. Conduct sales presentations and product demonstrations to potential clients, highlighting the benefits and features of our products and services.
6. Prepare proposals and negotiate contracts with clients, ensuring that terms and conditions are in line with company policies and guidelines.
7. Provide exceptional customer service and support to clients, ensuring that their needs are met and issues are resolved in a timely and professional manner.
8. Collaborate with other departments to ensure a seamless customer experience, from initial inquiry through to post-sale support.
9. Keep up-to-date with market trends and competitor activities, providing regular feedback and insights to the Corporate Sales Manager.
10. Attend trade shows, conferences, and networking events to expand your network and promote our products and services

Target Customers:

• Large companies: These can be across various industries like finance, tech, or pharmaceuticals, with frequent business travel needs.
• Travel management companies (TMCs): These companies manage travel arrangements for multiple corporations and negotiate bulk deals with airlines.

Key Focus Area

• Develop and manage corporate travel programs: Tailoring specific flight packages, discounts, and loyalty programs for each company's travel needs and budget.
• Build relationships with travel managers and decision-makers: Understanding their travel policies, preferences, and pain points to offer solutions and build trust.
• Present and negotiate pricing proposals: Offering competitive rates and packages to win the business over other airlines.
• Provide ongoing support: Ensuring seamless booking and travel experiences for employees of partnered companies.

What we need from you -

1. Bachelor's degree / Diploma in Business, Marketing, or related field.
2. Minimum 5 years of sales experience, prefebably in Airlines Corporate
3. Strong understanding of the Singapore market and corporate sector in Airlines/Travel business, including business culture, regulatory environment, and market trends.
4. Proven track record of achieving sales targets and managing a sales pipeline.
5. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
6. Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.
7. Results-driven, with a focus on delivering exceptional customer service and exceeding customer expectations.
8. Ability to provide sales strategies, problem solving in a fast pace manner.
9. Ability to work effectively under pressure, manage multiple priorities, and meet tight deadlines.

1. Provide Finance and Administration support for Malaysia Airlines Group of MAB (Malaysia Airlines Berhad), FY (FireFly), cargo, hotels and all other business unit operations at the station.
2. Performing transactional activities that enable the finance, human resources, and administration activities.
3. Ensuring all accounting journals, ledgers and other records detailing financial & business transactions, human resources and administration functions are up to date (e.g., revenue, expense vouchers, receipts, accounts payables, payroll, local staff records, local statutory /requirement, admin duties, etc...)
4. Liaise closely with internal and external vendors ensuring financing SLA is maintain in good term.
5. Always ensure sufficient fund.
6. Ensure compliance to Service standards / SLAs to ensure appropriate service levels are maintained.
7. Ensure compliance to accounting standards and internal controls.
8. Compliance to local and corporate statutory filing and requirements including all taxation matters that link to Company.
9. Liaise closely with all department in station ensuring all financing matters are in in order and controlled.
10. Liaise with Human Capital Head for all HC & administration matters such as all leave record, payroll matters and other office administration matters.
11. Understanding of budget control and liaise with BU Heads before spending.
12. Act as a pro-active team member to ensure cordial work environment.
13. Undertake additional responsibilities to support / replace other team member roles.
14. Liaison with 3rd party and relevant Business Units/Divisions in HQ /stations.
15. Voluminous workload and obtaining timely information from BU.
16. Work under pressure and tight dateline.
17. Obtaining immediate responds from internal and external customers.

Personal Traits:

• Understand his / her role in the team and how it impacts the overall outcome of the process.
• Provide day to day guidance and support to all members in station.
• Leadership knowledge to guide subordinate and ensuring all work is process on time.
• Time management.
• Decision Making.
• Engagement.
• Trustworthy & Committment.
• Technical: Possess in-depth understanding of accounting principles & practices, local statutory and financial requirements.
• Well-versed with ERP and other business / accounting tools.
• Excellent in Microsoft Excel and Words

Experience Required:

• Degree or Diploma in Accounting/ Business / Finance or professional qualification (ACCA, ICAEW, CP, MIA, etc.)
• At least 5 years of relevant work experience.
• Knowledge in SAP.
• Aviation background will be added advantage.

If you are confident for this job, please submit your latest resume and register your application in the link below.

https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=20331&company=malaysiaaiP