Total 9 call center job vacancies in D04 Harbourfront,Telok Blangah, Sentosa Island

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate pertinent guest information to designated departments/personnel
• Pass on requests in a timely and accurate manner to appropriate colleagues
• Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
• Enter all sales booking and group contracts on a timely basis
• Create and maintains reservation records by date of arrivals
• Prepare letters of confirmation
• Process cancellations and modifications and promptly
• Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Responsibilities

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
• Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
• Handle and resolve guests' feedback in a professional manner

Requirement

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma with proficiency in Microsoft Office applications
• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
• Must be able to work rotating shifts, including weekends and public holidays

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Required to work 5 days work week including weekends and public holidays. Rotating shift.
• Required to work in shift and shift allowance will be provided accordingly.
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Have experience in working contact center industry will be an added advantage.
• No working experience is welcome to apply as on-the-job training will be provided.

Working Location:

• Woodlands North Coast (Next to Republic Poly)

Process Governance:

· Establish, document, and maintain robust service delivery processes.

· Ensure compliance with all relevant internal and external policies, procedures, and regulations.

· Conduct regular process reviews and audits to identify and mitigate risks.

· Develop and implement process improvement initiatives to optimize service delivery.

Risk Management:

· Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.

· Develop and maintain a risk register for DCS services.

· Ensure appropriate controls are in place to manage identified risks.

· Support regular DCS systems risk assessments, compliance audits and reviews.

· Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.

Budgeting & Financial Management:

· Develop and manage the DCS service budget.

· Monitor and control service costs to ensure they are within budget.

· Prepare financial reports and analyses for management review.

Stakeholder Management:

· Build and maintain strong relationships with stakeholders.

· Communicate effectively with all levels of the organization.

· Proactively identify and address stakeholder concerns.

Active Directory Architecture & Design:

• Lead the design and architecture of new and existing Active Directory environments, ensuring alignment with business requirements, security best practices, and industry standards.
• Develop and document detailed architectural diagrams, design specifications, and implementation plans.
• Analyze existing hybrid identity environments, identify areas for improvement, and recommend solutions to optimize performance, security, and manageability.
• Define and implement standardized Active Directory configurations across region or global.

Migration Planning & Execution:

• Lead the planning and execution of complex Active Directory migrations, including on-premises to hybrid cloud migrations (Microsoft Entra ID).
• Develop and implement migration strategies, including phased approaches, data migration, and user provisioning.
• Oversee the migration process, ensuring minimal disruption to business operations.
• Troubleshoot and resolve Microsoft Windows Server migration-related issues.

Cloud Integration:

• Design and implement hybrid Active Directory environments that integrate on-premises and cloud-based directory services.
• Leverage cloud-based identity and access management solutions to enhance security and improve operational efficiency.
• Explore and evaluate new cloud-based technologies and their potential impact on Active Directory.

Technical Leadership & Collaboration:

• Provide technical guidance and mentorship to junior engineers and other IT teams.
• Collaborate with cross-functional teams (Network, EUC, Security, Application) to ensure successful implementation of Active Directory solutions.
• Stay abreast of the latest industry trends and technologies related to Active Directory, cloud computing, and identity and access management.

Process Governance:

· Establish, document, and maintain robust service delivery processes.

· Ensure compliance with all relevant internal and external policies, procedures, and regulations.

· Conduct regular process reviews and audits to identify and mitigate risks.

· Develop and implement process improvement initiatives to optimize service delivery.

Risk Management:

· Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.

· Develop and maintain a risk register for DCS services.

· Ensure appropriate controls are in place to manage identified risks.

· Support regular DCS systems risk assessments, compliance audits and reviews.

· Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.

Budgeting & Financial Management:

· Develop and manage the DCS service budget.

· Monitor and control service costs to ensure they are within budget.

· Prepare financial reports and analyses for management review.

Stakeholder Management:

· Build and maintain strong relationships with stakeholders.

· Communicate effectively with all levels of the organization.

· Proactively identify and address stakeholder concerns.

Active Directory Architecture & Design:

• Lead the design and architecture of new and existing Active Directory environments, ensuring alignment with business requirements, security best practices, and industry standards.
• Develop and document detailed architectural diagrams, design specifications, and implementation plans.
• Analyze existing hybrid identity environments, identify areas for improvement, and recommend solutions to optimize performance, security, and manageability.
• Define and implement standardized Active Directory configurations across region or global.

Migration Planning & Execution:

• Lead the planning and execution of complex Active Directory migrations, including on-premises to hybrid cloud migrations (Microsoft Entra ID).
• Develop and implement migration strategies, including phased approaches, data migration, and user provisioning.
• Oversee the migration process, ensuring minimal disruption to business operations.
• Troubleshoot and resolve Microsoft Windows Server migration-related issues.

Cloud Integration:

• Design and implement hybrid Active Directory environments that integrate on-premises and cloud-based directory services.
• Leverage cloud-based identity and access management solutions to enhance security and improve operational efficiency.
• Explore and evaluate new cloud-based technologies and their potential impact on Active Directory.

Technical Leadership & Collaboration:

• Provide technical guidance and mentorship to junior engineers and other IT teams.
• Collaborate with cross-functional teams (Network, EUC, Security, Application) to ensure successful implementation of Active Directory solutions.
• Stay abreast of the latest industry trends and technologies related to Active Directory, cloud computing, and identity and access management.

Highlight: Convenient Location+ types of Insurance coverages

Responsibilities:

• Conduct analytical testing accurately and efficiently in accordance with established test methods.
• Perform routine tasks according to SOP or Working Instructions, eg, stock checking.
• Assist the production team in preparing the titration solvent and samples when necessary.
• Uphold safety and quality standards in the laboratory environment, adhering to the ISO 13485 Standard or required guidelines.
• Demonstrate knowledge and adaptability in recognizing and resolving deviations from standard procedures or guidelines.
• Follow SOP or working instructions to troubleshoot and resolve any issues that occur, monitoring the progress when necessary.
• Contribute to the team's objectives and operational efficiency through precise execution/completion of assigned tasks.
• Establish and maintain the necessary report related to adhering to lab safety management as required.
• Undertaken lab-related ad-hoc duties as assigned.

Requirements:

• Minimum Diploma in Chemistry, Chemical or Biotechnology, Biomedical Sciences, or other relevant field of study.
• Minimum 1 year of relevant laboratory working experience. Fresh graduates interested in lab work are also welcome to apply.
• Able to take proactive actions immediately and follow detailed instructions as required.
• Able to work in the wet lab and under pressure to meet the deadline.
• Able to basic maths calculations and computing skills.Strong understanding of laboratory safety practices and knowledge of industry regulations.
• Experienced or trained by laboratory safety training (eg. bizsafe, hazardous chemical management safety course, chemical safety management ) will be preferred.
• Excellent documentation and time-management skills.
• Knowledgeable/Experienced in automation and protein-related handling.
• Good communication skills with the ability to effectively collaborate and interact with the team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW. We regret that only shortlisted candidates will be notified.