As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.
Main duties and responsibilities:
- Handle calls and/ or emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
- Respond to customers’ queries and concerns with the aim of achieving first-call resolution.
- Follow up promptly with customers to resolve issues
- Provide customers’ feedback to respective business partners to improve customer experience
- Introduce and educate customers on the self-service/automated banking channels.
- Perform after-call administration work
- Use customer service and sales skills to optimize customer satisfaction with each customer contact
- Maximise opportunities to deepen customer relationships via upselling or cross-selling appropriate products and services
Requirement:
- Has a passion for customer service
- Able to work in a team
- Able to speak and write good English
- Able to work in a fast-paced and demanding environment
- Able to commit to the daily scheduled hours (either 9.00 am – 1.00 pm OR 10.30 am - 2.30 pm)
- Required to work 5 days a week, including weekends and public holidays
- Training will be provided, and candidates must be able to attend and complete the full-day training (12-15 working days). - Training days are fully payable
- Banking experience will be an advantage
Other
- Salary up to S$2,500
- Annual Leave: 14 days
- Medical Leave: 14 days
- Outpatient and Insurance provided
John Koh
Quess Selection & Services
EA Licence Number: 23C2060
Registration ID is R1110099
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