Total 2 Internship customer service job vacancies in pas tiong bahru cc

HR Coordinator / HR intern

Are you passionate about HR and looking to kickstart your career in a dynamic organization?

As an HR Coordinator at KES Systems & Service (1993) Pte Ltd, you'll play a vital role in supporting our team and ensuring a smooth-running HR department. You'll have the opportunity to:

• Streamline operations: Optimize scheduling for training programs, ensuring maximum efficiency and engagement.
• Shape company policies: Contribute to refining our company policies and procedures to create a positive and inclusive work environment.
• Drive data-driven decisions: Generate comprehensive HR reports, including payroll and corporate-related data, to provide valuable insights for strategic planning.
• Ensure compliance: Stay up-to-date with regulatory requirements and accurately complete MOM-related surveys and other forms.
• Support employee well-being: Handle medical certificates and leave administration, ensuring employees receive the necessary support.
• Foster a positive work culture: Contribute to HR initiatives and employee engagement activities to create a thriving workplace.
• Provide exceptional service: Offer clerical support to our reception services, ensuring a positive first impression for visitors.
• Maintain quality standards: Ensure compliance with ISO standards and maintain relevant documentation.

If you're a detail-oriented individual with strong organizational skills and a passion for HR, we'd love to hear from you!

"We welcome all students that are available within 1 Jan to 30 Jun 2025 to apply and come work with us at KES!"

*Please state your availability for internship to the date range above in you CV( How long you can stay for)

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Intern. This is a fantastic opportunity for anyone who is looking to gain practical experience in the customer service field. He/ she will report to the Senior Customer Service Representative.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged. In periods of high demand, it is expected that we provide assistance with order fulfilment, retail responsibilities, jewellery assembly, and actively participate in special events.

What you’ll do:

• Maintain a positive, empathetic and professional attitude toward customers consistently
• Assist customers with general enquiries about products, service process, our brand, refunds, cancellations and exchanges if any in a prompt and timely manner
• Resolve product or service challenges by clarifying the customer's queries; determine the cause of the situation; offer the best solution; expedite adjustment; follow up to ensure resolution
• Assist customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face
• Collaborate with order fulfilment team to attend customer’s request to fulfil order
• On the job experience at our retail store to gain first hand face-to-face customer service experience
• Provide accurate, complete information by using the right methods and tools
• Follow communications procedures, guidelines and policies
• Provide feedback to improve the customer service process together with the team
• Support any other duties or responsibilities assigned

What we’re looking for:

• Preferably Diploma, general education Degree or Hospitality related courses
• Experience in customer service is a plus
• Comfortable using social media platforms, CRM systems to engage with customers across multiple digital channels
• Good interpersonal and communication skills, fluent in English, written and spoken
• Additional knowledge of another language (written or spoken) would be an advantage
• Experience in e-commerce/retail would be a plus
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for the fashion and jewel

This internship opportunity is required from September 2024 to Feb 2025