Total 2 Director/C-Level customer service job vacancies in caa changi airport terminal 2

Responsibilities:

Responsible for driving and growing Aerostructures aftermarket sales in spares, major components & MRO business for assigned regions & customers. Duties include:

Business Development & Sales

• Develop and drive sales strategies and campaigns to grow Aerostructures aftermarket sales of major components, spares & MRO business
• Advance and secure long-term agreements & contracts
• Market and push major component sales
• Cultivate and capture MRO sales
• Influence and shape airlines’ provisioning decisions for piece parts
• Drive initiatives pertaining to modification/upgrades/retrofits
• Leverage surplus trading to grow incremental revenue
• Craft & deliver presentations and lead sales negotiations with customers
• Organize and participate in marketing events and activities

Customer Relationship Management

• Develop close customer intimacy and manage assigned accounts/regions
• Cultivate and maintain strong business relationships with key customers/contacts
• Interface with customer contacts at all levels and ensure excellent customer experience and service

Business & Market Acumen

• Analyze and understand market trends to identify sales opportunities & leads
• Ensure financial targets such as sales revenue, EBIT and margins are actively monitored and met
• Generate timely and constructive reports
• Create business cases and models to highlight value propositions

Customer Support

• Formulate pricing for customer quotations
• Provide 24/7 AOG support to airline customers
• Work closely with Aftermarket Spares and MRO functional teams to deliver winning solutions
• Assist in accounts receivables due
• Extensive traveling is required (~50%)
• Technical knowledge in aerospace components such as nacelles or composite structures is advantageous

Requirements:

• Degree in Business Administration/Mechanical/Aerospace Engineering
• Minimum 5 to 8 years of aerospace industry experience (Business Development, Sales or Customer Support roles).
• Possess extensive industry contacts as well as a successful sales track record in Asia Pacific region
• Experience in Oceania region will be advantageous
• Display good business acumen, strategic agility and leadership qualities
• Communication skills – both written and verbal – are vital perquisites
• Fluency in Asian languages other than English is advantageous
• Prior knowledge of nacelles and composite structures is a plus

Job Description

• Plan, formulate and promote overall compliance and development of all Company business;
• Assess risks and develop appropriate management plans to meet the long-term and short-term goals of the Company;
• Review business statistics and formulate appropriate measures to correct unsatisfactory performance and results;
• Control costs and improve productivity;
• Maintain a deep knowledge and understanding of the markets and industry;
• Maintain positive work relationships/partnerships with the local team, the group companies and various stakeholders;
• Oversees employment decisions at the executive level of the company;
• Any other duties, as required by the business needs of the Company

Job Requirements

• At least 15 years relevant experience in logistics industry;
• At least 10 years relevant experience in company management position;
• Extensive knowledge of the industry trends;
• Strong ability to implement desired framework, policies and guidelines for the Company;
• High proficiency in Business level Japanese skill (both written and spoken) to negotiate with Japan Headquarter, group companies and shareholders;
• Team player and ability to maintain positive working relationship with internal and external parties;
• Excellent commincation skills;
• Execellent analytical abilities and problem-solving skills;
• Relationship management skills and openness to feedback;
• Time management skills