Total 24,876 Full-time customer service job vacancies in Singapore

Location: Downtown

Duration: 6 Months Contract

Working Hours: Mon-Thurs: 8.30am - 5.15pm; Fri: 8.30am to 5.30pm (Hrbrid arrangement)

Job Scope

• Manage the day to day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response in a timely manner
• Work with different business units to provide a one stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Assist in any other ad hoc duties and projects as assigned

Requirements

• Degree holder/ Diploma holder in any discipline with at least 3 years of experience in a Financial Institution and in a customer service role
• Knowledge in Lifeasia, CRM and communication tools is an advantage
• Knowledge in financial or insurance products is an advantage

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Restaurant Service Manager | Western Cuisine | Up to $3.5k | 6 Days | Tanjong Pagar / Tanglin

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$ 3,000 - 3,500

Responsibilities:

• Overseeing restaurant operations and ensuring a smooth flow
• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

This is a multi-faceted role that requires a highly organized and motivated individual. The ideal candidate needs to be a team player with a strong work ethic and a self-starter with a positive attitude. The ability to work independently and as part of a team is essential.

Job Responsibilities

Process and manage sales orders accurately and efficiently, and prepare and issue invoices and other sales-related documentation.

Coordinate with the sales and marketing team to ensure timely order fulfilment and the warehouse team for material/stock planning.

Respond promptly to customers' enquiries, handle customer feedback/complaints, and provide solutions promptly and implement solutions to prevent future issues.

Liaises with suppliers to ensure timely delivery of products (local/overseas) monitor supplier performance and resolves any issues

Coordinates with logistics providers to arrange shipping and delivery (local/overseas) tracks shipments and resolves any logistical challenges. Prepares shipping documentation and customs paperwork.

Skills and Qualifications

Strong organizational and time management skills

Excellent communication and interpersonal skills with problem-solving and decision-making abilities.

Attention to detail and accuracy, and ability to multitask and prioritize tasks.

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Knowledge of AutoCount software (will be an advantage)

Min. 1-2 years of experience preferably in a trading environment (local/overseas) that has some supply chain knowledge

Mandarin efficiency as this position needs to liaise with CHINA colleagues/suppliers and business partners.

Overall job objectives

• Responsible in supporting and assist the laboratory in the various areas of customer service and coordination with all related parties to meet customers expectation and needs

Core responsibilities

• Handle customer enquiries received via telephone and email, deliver customer satisfaction through excellent service quality.
• Communicate with laboratory staff on sample handling and test requirements. Assist in input customer and testing information into Test Report.
• Received test samples from customers and mark in samples on time to meet customer expected testing turn time.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
• Perform any other responsibilities as assigned by Superior

You will be a good match if you are:

• Results and service-oriented individual who possess initiative and excellent communication and listening skills
• Proactive team player with ability to work independently in challenging projects and timelines
• Enthusiastic and resourceful with a "can-do" attitude
• Immediate availability will be added advantageous

All nationalities welcome

If you have what it takes, join our fast growing and dynamic team!

Responsibilities:

- Attending to customer service calls

- Troubleshoot and identify technical issues

- Provide a high level of service to customers

- Provide a quick remedy

- Arrangement of technical resources to aid customer

- Able to handle shift routine

Requirements:

- At least N Level Qualifications

- Computer Literate

- Great communication skill and have a pleasant dispositions

- Able to work on weekday, weekdays and public holiday based on schedules

- Comfortable to interact with customers

Benefits:

- 13th month AWS

- Medical Insurance coverage

- Dental/Optic allowance

- High sales incentives

Job Purpose:
Support policyholders and Financial Representatives by resolving policy-related issues.

Key Responsibilities:

• Address walk-in queries for Life/General Insurance policies and follow up on unresolved issues.
• Handle feedback, appeals, and minor complaints, ensuring timely resolution.
• Provide excellent customer service and adhere to regulatory standards.
• Assist other service touchpoints like Digital Communications and Call Centres as needed.
• Rotate among Service Centres and complete tasks assigned by the Section Head.

Requirements:

• GCE 'A' Level, Diploma, or Degree; insurance certifications (e.g., BCP, PGI) preferred.
• 1-2 years of customer service experience, ideally in insurance or banking.
• Strong customer focus, integrity, and ability to work independently.
• Proficiency in Microsoft Office.

Position : Customer Financial Service Representative

Location : Stationed in the FedEx APAC Financial Service Center, Singapore.

Responsibilities :

• Perform Collection and improve AR performance of APAC customers
• Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
• Following up with customer for payment via phone calls
• Assisting customer in resolving billing related issues
• Perform administrative tasks related to credit and collection

Requirements :

• Diploma or degree holder.
• Proficiency in written and spoken English.
• Proficiency in written and spoken Japanese/ Thai/ Korean language as candidate will be covering Japan/Korea/Thai market. (in order to liaise with the JapaneseKorean/Thai speaking associates)
• A team player with good customer service skills and results driven.
• Good planning, organizational, problem solving and communication skills are essential.
• Position required Japanese/Korean/Thai speaking agent

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)

Jobscope

• Providing frontline customer service and handle counter registrations, scheduling appointments
• Collection of payments and basic admin duties
• Liaise with patients and family members and educate on medical follow up appointments
• Assist medical professionals in daily clinic operations
• Other Ad-hoc duties

Requirements

• Min N/O/A Levels or Diploma in any studies are encouraged to apply
• Customer service experience required
• Willing to walk and stand for long hours, dealing with patients in close contacts and comfortable to work in a hospital setting
• Office hours/ shift hours available
• Able to commence work immediately / short notice

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

Location :
Jurong East, Hospital

Salary :
$1,700 – $2,000/month

Working Hours :

• Any 5 days in a week (1 weekend inclusive PH)
• 10am – 7.30pm & 7am to 4.30pm (cannot choose)
• Total working hours per week: 42 hours

Summary :
This job is a very hands-on job – basically serving food tray from the robot to patients (2 tea breaks + lunch + dinner).
Apart from serving food, will need to do inventory if the food stocks going low or linen stocks are low.


Job Responsibilities :

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad hoc duties assigned by Manager

Requirements :

• Have to work 1 weekend
• Able to work on PH
• Experience in customer service

*Next Interview – 20 Dec 2024


WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

*Role in the After-Death Care industry*
*Tea break provided*
*Immediate hiring*

Salary: From $2400 per month

Working hours: 12 hours per day, only work 3 or 4 days per week (Avg 15 days per months only)

Location: North Area (Yishun/ Woodlands)

Job Scope:

• Operate trolleys and insertion machines for transferring between designated areas, including drop-off points and service halls.
• Maneuver, park, and set up equipment trolley efficiently (training provided).
• Manage sound systems to ensure smooth operations in service halls.
• Perform general duties, including opening and closing of service halls.
• Verify documents at each stage and ensure compliance with established procedures.

Requirements:

• Interest in pursuing a role in After-Death Services.
• Job requires standing, bending, and squatting as needed.
• Committed to shift work, including weekends.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Tan Guo Wei (Isaac) - R1655144
ScienTec Consulting Pte Ltd – 11C5781

• Working Days : 5 Days [ 44 Hours Rostered Schedule ]
• Working Location : Island Wide [ Outlet to be allocated upon interview ]
  *Current store at Orchard, Plaza Sing, Raffles City
• Training centre at Tai Seng - 3 weeks training with test for all roles

Service Crew : $2500 + OT + Incentives + Bonus

Senior Crew : $2800 + OT + Incentices + Bonus

($200 increment after 3months Probation for both role) + Birthday Leave

Job Description

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Roles & Responsibilities

DUTIES & RESPONSIBILITIES:

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Communicates and coordinates with team and management

9. Ensures customer satisfaction and increases customer retention

10. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

11. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS:

· Bachelor’s Degree in Business, Commerce or relevant fields

· Mimimum three (3) management experience in customer-service-related capacity

· High degree of professionalism in customer service

· High standards of customer communication skills

· Prior experience in the logistic preferred

· Ability to stay calm and excellent in handling difficult customers

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

* Handling of all customer's (master/manager/owner or third party) invoicing process.

* Maintain system integrity regarding supply orders

* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies

* Exercise responsibility for accurate and timely performance of all activities

* Assist in managing weekly order status reporting

* Provide administrative support for the Manager

* Fresh Graduates are welcome to apply

​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

-Ensure the daily service operations are properly executed and performed
-Work with fellow team members to ensure a good and conducive working environment
-Assist the supervisor in the proper running of the stations

• Passion to serve
• Able to work at a fast pace under pressure
• Positive attitude and responsible
• Good attention to detail
• Able to work in a team

As a Customer Support Representative for Retail, you will be the first point of contact for our customers. You will be responsible for ensuring that every customer receives prompt, friendly, and efficient service. Your role will involve assisting customers with inquiries, resolving issues, and providing product information. You will also play a key part in maintaining a positive and welcoming atmosphere in the shop.

• Previous experience in retail or customer service is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Service Engineer / Technical Specialist | 5 Days | Up to $3k | Loyang

Location: Loyang Industrial Estate
Working Days: Mon - Fri
Working hours : 830 a.m. to 530p.m.
Salary : $2,500 - $3,000

Requirements

• NTC2 / Diploma in Electronics/Mechanical/Mechatronics Engineering
• Preferably with experience in Vacuum Technology and/or Wafer Testing.
• Training provided
• Travelling required.

Responsibilities

• To provide support and application for Wafer Sort & Testing Related Equipment.
• Service & Calibration of Hi Vacuum Pumps and related equipment for the semiconductor industry.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description:

• Providing assisted enrolment to patients
• Guiding patients to enrol through HealthHub app for patients with Singpass
• Assisting patients to enrol through National CRM for patients without Singpass
• Onboarding patients, including booking of Health Plan related appointments (doctor consultation and care coordinator appointments).
• Tagging patients on Queue Management System (QMS)
• Answering patients’ queries
• Any other matters assigned by the operations manager/operations executive at the clinic, or head office operations team.

Qualification:

• Min N/O level/Nitec/Diploma holder

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Attend to patients and perform front-desk duties such as patient registration, appointments, billing, etc
• Chaperon and assists doctors during consultation
• Process insurance admin claims
• Data entry and administrative work
• Able to apply basic patient care
• Assist clinic manager with day-to-day clinic operations
• Any other duties as required

Requirements:

• Minimum GCE ‘N’ level
• Candidates who have prior experience as clinic assistant
• Comfortable with working in fast-paced environment
• Excellent customer service skills
• Able to commit to the below working hours

Working hours:

Mon to Fri: 9am-5.30pm (with 1 hour break), Sat: 9am-1.30pm

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Alvin Lee Peck Keong
CEI No.: R1104781
Recruit Express Pte Ltd, EA License No.: 99C4599

Job Responsibilities:

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients.
• Any other ad-hoc duties as assigned by Manager

Qualification:

• Min N/O levels/Nitec/Diploma Holders

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!
Interested candidates, please submit your resume to [email protected]

Celine Liew
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Objectives of the position:

This role involves Customer Quality Support for LAP’s product distribution, addressing customer feedback and product quality requirements/issues. The person in this position will be responsible for handling customer feedback or requirements, such as complaints, test data, and other technical information as requested. This includes necessary communication with all stakeholders (Customer, Supplier, Customer Service, Production Planning, Supplier Management, Logistics).

Knowledge in cable testing or Electrical & Electronic (E&E) product testing, along with an understanding of technical specifications, will be required to comprehend customer complaints (both technical and logistical) and provide appropriate advice for resolution.

Key Responsibilities:

Manage Customer Complaint Processes

• Acknowledge the complaint
• Update the complaint in SAP & Customer complaint log
• Track the complaint & close the complaint once actions are completed
• Summarize complaints for monthly reporting (LOS & Q-reporting)
• Properly handle customers' needs by providing accurate and timely information on inquiries related to cable standards, test reports and complaint handling

Track Supplier Quality

• Conduct incoming inspections when required or prompted by customer complaints
• Update results in the SAP system and release inspected lots according to the defined usage decision
• Generate Supplier Corrective Action Requests (CAR) and track corrective actions by liaising with the supplier

Compliance with Standards

• Familiarize with and comply with international cable testing standards and procedures
• Contribute to achieving company and department KPIs through due diligence, duty of care, and personal accountability for quality assurance in all tasks

Liase with Stakeholders

• Effectively close customer complaints by liaising with relevant stakeholders

Maintain Records

• Maintain records in SAP and other relevant records

Operate Laboratory Test Equipment

• Operate laboratory test equipment when required for the validation of complaints

Assist with Customer Technical Enquiries

• Assist with product test reports, RoHS, REACH, and CE inquiries

General Assistance

• Assist in other day-to-day activities related to the QA department as assigned by your superior

Skills & Qualification:

• Min. Diploma in Engineering (Electronics / Electrical) or equivalent
• Min. 1 year of experience in electrical / electronic product testing and qualification
• Knowledge in ISO 9001: 2015 QMS standard will be added advantage
• To be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
• Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage
• Good written and communication skills in English
• Good customer handling skills and able to communicate to all levels in the organization
• Proficient in Microsoft Words, Excel & Power point
• Addresses present issues immediately and independently
• Possess self-confident and willing to share opinions and expertise in discussions
• Anticipate potential problems and takes action to avoid crisis
• Provide support to colleague in the Department and work as a team to achieve Department goals and targets