Total 1,797 customer service job vacancies in Singapore

WE ARE HIRING

Full Time

- SERVICE CREW

- BARTENDER

SALARY FROM $1,600 - $2,000 (5 DAYS PER WEEK)

7 HOURS PER DAY (EXCL. 1 HOUR BREAK TIME)

*APPLICABLE TO SINGAPOREAN/SINGAPORE PR/LONG-TERM VISIT PASS*

Whatsapp: 8944 1076

Location: Tyrwhitt Road

(Located inside Mercure Hotel)

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Key Responsibilities

Continual improvement - Works on continual improvement projects for digital tool space
Communication - Internally Communicates complex information to others.
Troubleshooting - Provides guidance with troubleshooting gaining knowledge on issues and actions. Deployment, configuration, and propagation of DTs
Daily work - Maintains the FSS system, monitors alarms, propagates models, and adjusts model limits. Main point of contract for issue escalation at the site
Mentoring - Works with others on DT usage while gaining insite on tools, signals, and systems.

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline. Have some knowledge of Applied's products and applications.

Business Expertise

• Applies general knowledge of business developed through education or past experience

Leadership

• No supervisory responsibilities; accountable for developing technical contribution

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding

General information

As a Service Sales Specialist , you will be responsible for helping to drive sales volumes and margins across the service product portfolio and regularly updating the database with changes made on-site.

Reporting to Service Sales Manager, you will be playing a crucial role in implementing the service sales strategy, with a focus on penetrating installed base and promoting various upgrade, retrofit and value-added solutions.

This position is based in Singapore.

Your responsibilities

• Understanding the channel strategy and the establishment of related prices and prepares sales plans, reviews them, and proposes recovery plan(s) when needed.
• Utilizing IB database to understand the existing installed base (IB) and identifying and developing sales opportunities for service products and solutions to penetrate the existing IB/new IBs in the market.
• Generating service sales leads and developing new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios.
• Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).
• Communicating contract details in accordance with ABB offering and strategy. Managing administrative sales processes.
• Contributing to risk assessments related to price and quality. Registering required information into the appropriate customer database.
• Translating the needs of customer into relevant ABB Service offerings and solutions.

Your background

• Degree/Diploma in Electrical /Electronic Engineering or equivalent
• Possess 3 to 5 years of working experience in Engineering/Service Sales.
• Hands-on experience on Electrical Medium and Low voltage system servicing will be an added advantage.
• Highly sales driven and with the ability to develop and manage customer relationship.
• A collaborative, solution-focused approach, with strong written and spoken communication skills.

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 2 End User Computing support and well verse in Windows OS.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment.
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support.
• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences.
• A good team player.
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

JOB SUMMARY

The purpose of the role is to

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Responsibilities related to the delivery of business and/or financial objectives.

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Branch Manager, Business Manager, Product Mgr and etc.

Our Ideal Candidate

• RNF and CMFAS Certifications

Role Specific Technical Competencies

• 2+ years of Client Acquisition Experience
• Account Management Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Responsibilities:

• Greet and serve customers with a smile
• Take orders and ensure timely food delivery
• Maintain cleanliness of the dining area
• Any other ad-hoc duties as assigned

Requirements:

• No prior experience needed (training provided)
• Positive attitude and good teamwork
• Able to work flexible hours, including weekends

Benefits:

• Near MRT (Less than 5 minutes)
• $12/hr (PH $24/hr)
• Quick hiring process

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Tiong Hong Wee | Registration No: R23115259

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

1. ResponsibilitiesCooperate with LAM FSE to install LAM tools on Micron site
2. Required tool installation or semiconductor related experience (need have LAM ans TSMC tool installation experience)
3. Required overseas travel (travel location: Taiwan, Japan, South Korea)
4. Need to work shifts and overtime. Shift allowance and overtime pay will be paid separately.

Job Subject Title: Technical Service Technician

Job Summary:

· Technical Service/ Technician

· Permanent role

· Basic range from $2200 to $3500 + AWS + Performance Bonus+OT

· 5.5days/week, 830AM-530PM & 830AM-1230PM

· Location: CBD

Responsibilities

• To carry out all preventive and breakdowns maintenance for all Aircon equipment.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with safety procedures.
• Provide technical advice and assistance on all maintenance functions.
• Any other tasks, when required by immediate superior.
• Prepare service reports after every completed job for customer's endorsement.
• Communicate with clients with regards to problems in equipment and post-job reports.
• Any ad-hoc tasks given by supervisor or management.

Requirements

• Nitec in Mechanical / Electrical / Electronic or related field.
• Candidates with at least 2 years of related techinical experience in chillers, ACMV equipment, switchboard and generators will be an advantage.
• Candidates with no experience are welcome to apply (on Job Training).
• Positive attitude, good interpersonal and customer-centric skills.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Devon Yang Yue Teng | EA Personnel No.: R24123723

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Job Title: Field Service Technician

Reports to: Regional Service Manager

Business Unit: Service Delivery

Location: Singapore

Direct Reports: No

Overview

Reporting to the Regional Service Manager, this role is based in Singapore and may involve occasional work traveling within the countries in SEA whenever needed. This role will also support the Sales Department closely when requested, for sales/customer requirements. The Field Service Technician will be primarily responsible for the delivery of world-class services towards Peak’s customers and providing technical support to Peak’s business channels. A self-motivated and disciplined person who’s able to exercise thorough analytical thought processes in his field and attention to details. The candidate should exhibit traits in customer’s expectation management as well as a sound knowledge of Office based programmes.

Duties and Responsibilities

• Liaison with back office for delivering stock management
• Carry out routine maintenance and installations as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction

· Respond effectively and professionally to all customer requests for service and support (telephone and e-mails)

· Provide customers and head office with a concise, accurate and detailed service report for all work(s) carried out

· Maintain and replenish personal van stock of parts and carry out inventory checks as requested

· Prioritizing safety for self and others

· Ensure an effective liaison with other PEAK departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support

· Inform Regional Service Manager, Technical Service Supervisor and Technical Manager of all serious customer complaints and escalations.

· Take the initiative to continually enhance and develop knowledge and understanding of the complete product range

· Provide a high level of service and technical advice for PEAK Scientific customers, OEM, distributors and internal staff

· Follow-up promptly on requirements specified by Regional Service Manager

· To support service delivery in the region occasionally

Experience

· Experience of maintaining pressure systems and transportable gases in a similar or related industry will be an advantage.

· Some knowledge of electronics, hydraulic and mechanical systems

• Intermediate knowledge of MS Office products is essential, other systems training will be provided
• Field service delivery

Skills and Qualifications

• Teamwork – able to build relationships
• High levels of attention to details
• Timely follow-up
• Self-motivation with the capacity to plan time effectively and prioritise
• Resilience – remains effective in the face of pressure

· Self-motivation, self-disciplined and the ability to work with minimal supervision.

· Good practical skills and a methodical approach to resolving problems

· Exhibit good sense in thought process on technical issues

· Good communication and interpersonal skills

· Good understanding of general and country Health and Safety

· Language skills – Technical English

· Possess valid country driving license

· Willingness to travel on short notices

At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.

Responsibilities:
- Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
- Involve in closing of shop (only applicable for night shift staff)
- Attend to walk-in customers promptly
- Maintain cleanliness and tidiness in work areas
- Assist in stock taking / recording
- Answer incoming calls and handle delivery orders

Requirements:
- No experience required as on-the-job training will be provided
- Pleasant disposition and well-groomed
- Cooperative and helpful with other team members
- Excellent and positive service attitude
- Able to work shifts, weekends, eve of public holidays and public holidays on 5.5 days per week, on rotating shifts
- Minimum 6 months commitment
- Independent and able to multi-task
- Able to commence work in short notice will be an added advantage
- Only Singaporean/PR may apply

Benefits:

1. Career advancement
2. 7 off days per month
3. Overtime pay
4. Medical subsidies
5. Dental benefits
6. TCM benefits
7. Staff drink
8. Other allowances*

* Terms and Conditions apply.

We regret that only shortlisted candidate would be contacted.

Service Delivery Managers (cybersecurity) often have the following duties and responsibilities:

• Manage the delivery of services to clients and ensure they meet the agreed service level agreements and operational level agreements
• Identify and rectify service delivery issues, including conducting root cause analysis
• Develop and implement service improvement plans
• Manage client relationships and handle clients’ expectations
• Coordinate and manage project teams and service providers
• Prepare and present regular and accurate reports to stakeholders
• Ensure that the delivery team is adequately trained and resourced
• Implement service delivery standards and monitor compliance
• Work closely with sales and marketing teams to drive service sales and profitability
• Keep track of emerging trends in service delivery and implement best practices
• Ensure compliance with health and safety regulations

Field Service Technician

Job Description & Requirements

• On-site servicing, maintenance and installation works at client's site
• Repair and fault rectification on equipment
• Support in preparation of equipment (before delivery) & delivery
• Assisting in Service Centre activities
• Ability to diagnose fault to component level
• Support in-house and field service job
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year(s) experience in relevant field
• Good communication, independent, committed, full of initiative, meticulous, good customer service
• Entry-level are welcome but must have willing-to-learn attitude
• Driving license (Class 2 and/or Class 3 manual)
• Able to work overtime (Saturday) when required
• Can start work immediately

Benefits : Good salary package / 5 days / Incentive / AWS

Only shortlisted candidate will be notified

Interested candidate may send in your resume to: [email protected] or whatsapp: 96518935

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Potong Pasir

Responsibilities

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

We’re looking for a proactive, detail-oriented individual with 2-3 years of experience to join our team as a Client Service Executive. If you’re passionate about providing exceptional service and building meaningful relationships with clients, this could be the perfect role for you!

About the Role:

• Serve as the primary point of contact for our clients, addressing inquiries and resolving issues with efficiency and care.

• Coordinate and manage client accounts, ensuring smooth delivery of services and maintaining high levels of client satisfaction.

• Assist in preparing client reports, presentations, and performance summaries.

• Support the sales and marketing team by providing insights from client feedback and identifying potential opportunities for growth.

• Collaborate with internal teams to enhance the overall client experience and streamline service delivery processes.

What We’re Looking For:

• 2-3 years of experience in client servicing, customer support, or related roles.

• Strong interpersonal and communication skills, with high proficiency in English.

• An organized and detail-oriented approach to managing multiple client accounts.

• A proactive problem-solver with the ability to stay calm under pressure.

• Familiarity with CRM tools or related software is a bonus.

If you’re someone with a passion for creating outstanding client experiences and a drive to excel in a fast-paced environment, we want to hear from you! This is your opportunity to take your skills to the next level in a supportive and collaborative team.

What You'll Do:

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

What You'll Need:

• At least 2 years of relevant work experience in customer service and handling chat enquiries
• Strong customer service skills
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member
• Ability to work on Alternate Saturday

What We'll Provide:

• We have regular wellness programmes to promote healthy living
• You will work in teams that thrive on collaboration for outstanding achievements
• We provide access to an extensive range of training opportunities and encourage staff to take charge of their personal development

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.

6 Days work ( Off on Weekday )

7 Days AL

Performance Bonus

Job Description

● Preparation for opening and closing of shop

● Serve food and beverages promptly and courteously

● Clear and reset tables after guests have finished dining.

● Maintain brand and outlet SOPs to enhance productivity and service quality across all outlets

● Ensure compliance to food safety, hygiene and sanitation standards

● Address and resolve customer complaints and issues promptly and professionally

Requirements:

● Inexperienced candidates are welcome to apply

● Flexibility to work shifts, including evenings, weekends, and public holidays.

● Good customer service and willing to learn attitude

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 1.5 End User Computing support and well verse in Windows OS.
• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• At least 3-5 years of relevant working experiences.
• A good team player.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Sound problem solving and investigative skills.
• Desire to follow best practice and development standards as agreed within IT.
• Keen to learn new skills.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

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A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of customer satisfaction and provide them with any necessary support and assistance. You will have to answer queries on basic technical issues and offer advice to solve them.

Service Desk Specialist needs to be capable of using particular software programs, as well as possess the ability to type and communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. They take detailed notes of the problem the user is experiencing, determine steps they can take to resolve the issue, and manage the flow of incoming support requests. This involves asking questions to determine the full scope of the user’s issue. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise.

The goal is to create value for our clients that will help preserve the company’s reputation and business. A polite and professional phone manner is necessary, as Service Desk Specialist troubleshoot customers' problems and, at times, deal with angry and upset customers. A Service Desk Specialist must be able to sit for long periods of time and answer multiline phones. It is important for Service Desk Specialist to maintain a positive demeanour, and the Service Desk Specialist must arrive to work on time, as it is necessary that our NOC is fully staffed.

A Service Desk Specialist needs to possess the following skills :

· Proven experience as a service desk technician or other customer support role

· Tech savvy with working knowledge of IT products

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and resolve basic technical issues

· Proficiency in English

· Excellent communication skills

· Customer-oriented and cool-tempered

Your job duties will include but not limited to:

· serve as the first point of contact for customers seeking technical assistance over the phone or email.

· serve as Single Point of Contact (SPOC) between the customer, internal support team and external Vendors until the ticket is closed.

· provide continuous status information to ensure customer satisfaction.

· provide co-ordination with various Manufacturers and vendors for support, troubleshooting or warranty claim.

· logging of all tickets into System for tracking and reporting. Record events and problems and their resolution in logs

· initiate customer contact, escalate to appropriate parties and resolve incidents.

· answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing problems.

· perform remote troubleshooting through diagnostic techniques and pertinent questions

· determine the best solution based on the issue and details provided by customers

· walk the customer through the problem-solving process

· direct unresolved issues to the next level of support personnel

· scheduling and arranging onsite support requests with the customers

· pass on any feedback or suggestions by customers to the appropriate internal team

· identify and suggest possible improvements on procedures

· overall accountable in ensuring the team solves and close the tickets using the most effective methods to maximise operational efficiencies

· assess the severity and priority level of the problem calls, requests or IMAC and escalate to the next support level based on the SLA.

· monitoring uptime performance and alerts for all Managed Service Customers infrastructure from the NOC

· maintain and replenish stock inventory for spare parts

· provide Service Quotation for any repair work to the customer

· perform new laptops setup and installation for internal new staff

· perform any Shift Duties that are assigned

· any other tasks assigned by any Managers and Directors

Job Requirements

• Minimum Academic Qualifications : Degree
• Relevant IT Certifications or equivalent :
• MTA in one of the following is an added advantage:

1. Networking Fundamentals
2. Windows Server Administration Fundamentals
3. Security Fundamentals
4. Cloud Fundamentals

• COMPTIA or equivalent I.T. Certifications in related field is an added advantage
• ITIL® Foundation Certification - IT Service Management
• Other trainings attended / certifications obtained
• Attended any technical training in software, hardware, operating systems and troubleshooting
• Attended any customer service training
• Attended basic training of Cloud Management Software such as ManageEngine, BitTitan and etc

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous