Total 95,063 Others/Any customer service manager job vacancies in Singapore

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission:

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers
• Go above and beyond the call of duty: Work with less supervision and solve complex problems by working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment - At Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Qualifications

About you:

• Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
• You have at least 2 years of Customer Support experience
• You ideally have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
• Previous experience in Customer Success, B2B Business Development or B2B sales is ideal
• Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process
• You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the empowerment to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly
• You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute
• You hustle. And hard.

PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

Additional information

Compensation:

SGD 3,950/month (Fixed) + RSUs

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Description & Requirements

1. Able to manage project and come up with detailed cost, scheduling and managing

2. Fully independent and able to handle project with many stake holders

3. Must be responsible for the safey, timely and high-quality execution of the project

4. Manage client & subcontractors

5. Recognised University qualification

6. Project Management

• Planning, scheduling and coordinating the project strategy and design, reporting progress and budget matters to the client
• Preparing and negotiating timetables, cost estimates, budgets and contracts
• Managing the construction process, supervising all activity on-site, responding to delays
• Collaborating with specialists such as architects, engineers and local government officials for permits and licences, contractors and clients
• Complying with legal requirements, safety and building codes and keeping daily logs and diaries
• Ordering equipment and materials, managing their use and managing the personnel involved
• Hiring and instructing labourers and sub-contractors
• Enforcing safety procedures, minimising risk, ensuring the use of protective clothing, hard-hat, harnesses and other safety equipment

Jon Description:

• Developing sales strategies: Creating strategies to align with client segmentation, competitor analysis, and overall strategies
• Building client relationships: Establishing rapport with clients by understanding their needs and finding business solutions
• Leading a team: Motivating the team to generate leads and meet sales targets
• Analyzing data: Analyzing data and intelligence on competitors and customer demand to identify sales opportunities
• Negotiating sales agreements: Negotiating sales agreements and developing actions for clients' requests
• Managing sales channels: Managing sales channels and databases of sales leads
• Networking: Participating in industry events to network with key stakeholders
• Planning sales trips: Planning and executing sales trips, sales calls, site visits, and client entertainment
• Monitoring data: Monitoring, collecting, and analyzing data, and communicating information to the team
• Preparing reports: Preparing and submitting monthly sales reports to management

Requirments:

Job Requirements

• Degree or Diploma in Marketing, Communications, Business Administration or a related field.
• Minimum 8 to 10 years’ experience in a similar capacity, with a proven track record in developing and executing successful distribution strategies and campaigns. Experience in a property of similar standing is preferred.
• In-depth understanding of travel distribution channels, market trends, and revenue management principles.
• Excellent interpersonal skills, coupled with a well ingrained sales & service mindset.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team

• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

• Implementing new sales plans

• Present sales, revenue and expenses reports and realistic forecasts to the management team

• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Identifying opportunities and strategies to increase sales.

• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

• Committed to continuous education through workshops, seminars and conferences

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

• Proven ability to drive the sales process from plan to close

• Strong business sense and industry expertise

• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.

• The ability to understand and follow company policies and procedures.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Position Title: Territory Manager

Primary Position Responsibilities

The Territory Manager position is highly focused on customer account management and ongoing service, support and sales development with respective accounts in a defined geography and sector(s) for Diversey.

This position primarily focuses on service and selling (additional products, tools and services) to existing accounts with an additional emphasis on new account acquisition (respectively 75% management and service/25% new acquisition).

This position will provide service by troubleshooting and offering technical guidance by identifying corrective actions, solving product or application problems, implementing appropriate product applications, and solving other issues impacting customer accounts. This is a direct, customer-facing sales role with responsibility to retain existing revenues and close new revenue opportunities with both existing and new customers

Responsibilities and Duties:

• Effectively provide account management and ongoing service, support, and sales development to respective accounts in a defined geography and sector(s). Implement white spot prospecting to include existing products, new products and innovations, enhanced sustainability and operational efficiencies (water, energy, chemical usage), and where appropriate food safety solutions
• Technical knowledge of laundry, kitchen, housekeeping application troubleshooting. Expertise of handling sales and client management for cleaning chemicals, machinery, tool and equipment’s industry.
• Monitor and report for both respective accounts and aligned Key Accounts by utilizing corresponding tools, such as Sales Funnels, quarterly reporting, market share analysis, and other reports requested by central stakeholders and supervisors.
• Work intensely and directly on hygiene chemical application expertise and execution delivery, including customer training and merchandising, to reinforce value proposition and brand equity. Hold monthly and quarterly review session with customers’ heads of department and location general managers.
• Grow sales in geographic area and sector(s) by identifying, analyzing, and addressing opportunities for new customer acquisition as well as within existing customers through product and application recommendations.
• Continuously focus on sales growth execution and sales target achievement. Liaise with TCS to ensure appropriate service support for respective accounts

• Collaborate with engineers, architects etc. to determine the specifications of the project
• Negotiate contracts with external vendors to reach profitable agreements
• Obtain permits and licenses from appropriate authorities
• Determine needed resources (manpower, equipment and materials) with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• To manage tender works including provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Assess tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Prepare presentations, risk matrix, information to top management to get approval for bidding.
• Responsible for the technical & commercial bids as per the tender requirements.

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Digital Marketing Executive to assist their Sales & Marketing team for the next phase of their business. They are located in West.

Duties of Digital Marketing Executive:

• Design and implement digital marketing strategies to promote cleaning services/products and support recruitment, targeting key audiences with tailored approaches.
• Plan and manage multi-channel campaigns that highlight service and job benefits, focusing on brand values, growth potential, and engagement.
• Optimize website content for industry-specific keywords and manage PPC/SEM to drive traffic for services and job opportunities.
• Execute social media strategies to increase brand visibility, showcasing company values and job openings on platforms like TikTok, Instagram, and Facebook.
• Oversee SEO-optimized content creation, including blogs, videos, and infographics that promote services and career opportunities.
• Develop targeted email campaigns for service leads and recruitment, using segmented lists for tailored messaging.
• Monitor digital marketing performance, providing reports with actionable insights to enhance strategy and ROI.
• Implement strategies to attract quality leads for services and top job candidates, focusing on conversion optimization.
• Strengthen employer brand through engaging recruitment content, showcasing culture and role highlights.
• Allocate and monitor digital marketing budgets, ensuring effective resource use and staying within budget.

Requirements:

• Minmum 1 year experience
• Minimum Degree in relevant discipline
• Comfortable to work in fast-paced environment
• Must have strong social media marketing experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

We are hiring Contract Patient Service Associate to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Direction guiding of patients to different areas.
• Greet patients
• Long standing hours

Job Requirements

• Min N level required.

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

• Provide consistent and purposeful casework management for not more than 28 cases with multiple needs and safety risks.
• Collaborate with internal and external stakeholders to achieve good case outcomes.
• Perform intake duties as part of intake team, assessing client’s needs and providing recommendation.
• Conduct group work program to support clients and their families to adopt healthier lifestyles.
• To undertake any additional responsibilities and duties assigned by Director.

Requirements

• Degree, Graduate Diploma or Master in Social Work / Degree or Master in Counselling.
• Candidates without experience are welcome to apply.
• Good report writing skill.
• Good Interpersonal and Communication skills.

ADDITIONAL JOB INFORMATION

• Any 4 Weekdays (10am to 7pm)
• Every Saturday (1pm to 5pm)
• Every 1 Weekday, Sunday and Public Holiday off
• Total Working hours: 36 hours per week only
• Company uniform provided with Full Dress on Monday -Thursday
• Company Shirt is provided on Friday and Sat half day with own pants.
• Gross Salary $3000 Max including of $200 Attendance allowance + $100 Meal allowance + $100 transport allowance with good variable bonus paid twice a year + bonus + attractive benefits.
• All allowance is entitled for 3 months' probation period.
• Basic Salary will be adjusted according to individual attitude and performance after 3 months' probation.
• 10 mins walk shelter all the way from Circle Line Labrador Park MRT Station

RESPONSIBILITIES

• Delivering high standards of quality goods and services to members
• The customer service executive will need to face and interact with members and distributors over at the reception counter and hand the goods or product to them in a friendly manner.
• Raise invoices and purchase orders.
• Handle counter transactions in merchandising and purchasing of products.
• Provide efficient and customer-focused service.
• Attend to customer request over the reception counter.
• Greet customers, answer their questions and provide product information.
• Handle and process their orders transaction.
• Help and offer assistance to their product interest and enquiry.
• Other ad hoc customer service function as assigned and required.

REQUIREMENTS

• Min O Level and above
• Min 1-2 years of customer service facing and interaction, retail experience with lifestyle retail service and fast-moving consumer goods industry.
• Bubbly, friendly helpful and approachable personality
• Willing to comply by wearing company uniform and the working hours for the customer service role.

Kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

Job Description: Project Manager

We are seeking dedicated and enthusiastic working professional to join our team as Project Manager. The ideal candidate should be willing to work under harsh conditions at all project sites and possess a strong interest in renewable energy, particularly solar power systems. You shall report to Sales Managing Director.

Main Duties and Responsibilities:

· Must help to bring in sales/projects through tendering of projects from Gebiz and etc. After completing 3rdmonth of employment, you will be eligible for performance incentive allowance based on each project’s key performance Indicators (KPI).

· Develop new eco-friendly construction products, from concept to market launch.

· Research and implement sustainability practices and consumer goods industry trends, focusing on eco-friendly materials, packaging, and ingredients.

· Collaborate with cross-functional teams (R&D, marketing, and supply chain) to ensure alignment with sustainability goals and markets demands.

· Oversee product design, development, and testing to meet environmental standards.

· Identify new technologies and innovations to enhance product sustainability.

· Manage project timelines, budgets and resources timely.

Project Management:

· Oversee and manage multiple construction sites within a given day.

· Ensure adherence to project timelines and deadlines

· Coordinate with sales managing director, project managers, subcontractors, and foreign workers to ensure efficient workflow

Team Leadership:

· Lead and manage a diverse team of foreign workers

· Provide clear instructions and guidance to ensure tasks are completed accurately and on time.

Adaptability and Flexibility:

· Demonstrate adaptability to different project sites and their unique challenges

· Be flexible in adjusting schedules and priorities based on project needs.

Problem Solving:

· Identify and address issues promptly to minimize project delays.

· Propose and implement effective solutions to overcome challenges on-site

· Communicate and escalate problems to higher management for timely resolution

Communication:

· Effectively communicate with team members, subcontractors, and foreign workers.

· Clearly convey project updates and status to project managers and senior management.

· Report urgent issues promptly and seek necessary approvals

Urgency and Time Management:

· Prioritize tasks and manage time efficiently to handle multiple project sites in a day.

· Respond promptly to urgent matters and escalate when necessary.

· Demonstrate a sense of urgency in seeking approvals and addressing critical issues.

Skills:

· Strong leadership and interpersonal skills.

· Excellent problem-solving abilities.

· Ability to adapt to changing situations and environments.

· Effective communication skills, especially when working with a diverse team.

Safety Compliance:

· Knowledge of safety regulations and commitment to maintain safe working environment

Technology Proficiency:

· Familiarity with Microsoft Excel, Words and PowerPoint.

Qualifications

· Minimum ITE Certificate

· Proven experience as a Project Manager in a relevant industry.

· Expected salary: $2,000 - $8,500 per month (Project incentive or commission can be discussed)

The Recruitment Manager will drive revenue growth by expanding the company’s client base across Singapore, Malaysia, Thailand, and Vietnam. This role entails managing client relationships, identifying market opportunities, and collaborating with internal teams to deliver tailored HR solutions. Services include Recruitment, Employer of Record (EOR), Payroll Outsourcing, HR Shared Services (HRSS), Consulting Services, Recruitment/Business Process Outsourcing (RPO/BPO), and Career Transition and Outplacement.

Additionally, the Recruitment Manager will play a pivotal role in building and leading a team of Consultants, fostering a collaborative and high-performing environment to achieve team objectives and drive business growth.

Key Responsibilities:

• Develop and execute sales strategies to achieve revenue targets.
• Build and maintain strong client relationships, ensuring their needs are met with comprehensive HR solutions.
• Identify and capitalize on market opportunities to grow the client base.
• Recruit, mentor, and lead a team of Consultants to expand the business and deliver exceptional client service.
• Collaborate with internal teams to design and deliver customized HR services.
• Represent the company at industry events and networking opportunities.
• Establish team goals and performance metrics, ensuring alignment with company objectives.

What We’re Looking For:

• Proven experience in recruitment, HR solutions, or related fields.
• Strong business development and client management skills.
• Demonstrated ability to build and lead high-performing teams.
• Ability to work across diverse industries and geographies.
• Excellent communication, leadership, and interpersonal skills.
• Results-driven with a passion for delivering exceptional client service.

Why Join Us?

At People Profilers, we empower our consultants to work across industries, functions, and geographies, offering a full suite of HR services to best serve our clients. If you’re looking for a role that emphasizes individual expertise, client relationships, and impactful solutions, we welcome you to join our team.

Western Cuisine Restaurant is looking to expand our team! We are looking for restaurant manager o join our fast-paced food & beverage establishment and we want you! If you are a friendly and customer service oriented person with strong leadership skills, apply to us now!

-strong leadership skills
-Conducts training for new and current employees
-Working together with and maintaining supplier relationships
-Ensure outlet facilities are maintained and well kept
-Passionate in service industry and committed in delivering excellent customer service

- Organise mobilisation and demobilisation of equipment

- Organise and deployment of workers

- Monitor the site activities and project supervision

- Prepare weekly and monthly progression reports

- Manage material requisition and cost control

- Keep proper documentation of all work-related matters

- Update detailed daily site reports and records of completed activities

- Organise daily work schedule

- Manage team of workers

- Team player

- Understand EXCEL, MS Word and other related softwares

- Other ad-hoc job that may be required from time to time

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R23115655 | Michelle Yeo Swee Xiang

• Company located at Loyang Way

• Working hour: 9am – 6pm (Monday – Friday)

• AWS + Variable Bonus

• Excellent Welfare & Benefits

• Well Established Freight Forwarding Company

Job Scope

• Handle inquiries, prepare quotations, handle shipment activations and cross trade shipments.
• Coordinate with customers for their incoming, outgoing and cross-trade shipments.
• Coordinate with Overseas Agent for shipment activities.
• Understand import and export process.
• To complete all required documentations on time.
• To provide assistance with sales and marketing activities as required.
• Handle customer's issues, take appropriate action and / or notify relevant person and office to prevent a re-occurrence of customer issues.
• Ensure accurate data entry in reports.
• Any other ad-hoc task assigned.

Requirement

• Diploma / Degree in Supply Chain Management / Business Studies or equivalent
• 2 – 4 years of relevant working experience in related industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

The Dempsey Project is looking to hire service crew, both part-time and full time. If you are passionate about food and think fast while keeping a smile on your face, we would love to have you join our team. Working as a service crew at our restaurant is the perfect way to start your career and gain valuable experience in customer service, food preparation, and personnel management.

FT Salary: $2,300 - $2,600
PT Salary: Up to $14/hr

Job Highlights:
- 5 Days (44 hours) Work Week
- 14 Days Annual Leave
- Staff Meal provided
- 70% staff discount while on shift
- $300 Employee Referral Program
- Shuttle Bus provided from Orchard/Holland V/Botanic Gardens

Job Description:
Clearing of plates and cutleries.
Serving of food and beverage.
Collection of cash / credit payment.
Basic cleaning roles
Daily use of POS system & general admin duties
Understands and adheres to all quality standards, formulas and procedures of preparation.
Understands and adheres to proper food handling, safety and sanitization standards while preparing food, serving food, and clean up.
Maintains professional standards.

Job Requirements:
No work experience required; on job training will be provided!
Possess great service attitude
Passion for people and food

Working Location:
The Dempsey Project, Block 9 Dempsey Rd, #01-12, Singapore 247697

Location: Bedok

Working hours:

Monday - Friday office hours

Job description:

- Handle inbound /outbounds phone calls / Emails

- Handle inquiries

- Managing feedbacks and complaints and liaise w backend support to resolve issues

- Any other duties

Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diploma/NITEC in any discipline

- Able to start work immediately

- Possesses good interpersonal communication skills, prior experience is advantageous

Interested candidates, kindly send a copy of your resume to: [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set
• Maintain a positive and helpful approach in interactions with all customers
• Other ad hoc duties as assigned by Supervisor

Requirements:

• Minimum A levels/Diploma
• Prior experiences in call centre is highly preferred or customer service experiences
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role