Total 3 Junior Executive customer service manager job vacancies in nea choa chu kang cemetery and columbarium

Job Title: Assistant Service Engineer (ID8196)
Location: Tuas, Singapore
Working Hour: Mon to Fri 8:am - 5:30pm
Salary: $2500 - $4500

Job Description:
Conducting routine services and machine maintenance
Repair or replace machine transmissions, brakes, engines and other associated parts
Change engine and hydraulic oil, brake checks etc
Troubleshoot, repair, service and commissioning of equipment.

Requirement:
Knowledge of diesel engine components and operational mechanisms
Problem-solving ability
Physically fit

Tasks & Responsibilities:

-Daily scheduling of work for technicians

-Preparation of quotations and servicing contracts

-Develop and carry out an efficient documentation, filing system, scanning and photocopying for both paper and electronic records

-Handling of customers enquiries and feedback

-Liaising with suppliers and checking of equipments/parts stock

-Other small duties in between when necessary

Requirements:

-Competency in MS Office

-Able to converse in Chinese and English

-Able to write in English

-Commit to a 5-day work week (9-6pm)

Whatsapp @ 8511 7037 for more details

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.