Total 69,111 Manager customer service manager job vacancies in Singapore

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Our customers and the reception team are in good hands with you

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

1. Plan, implement and monitor the care process, referral and follow-up workflow.
2. Provide supervision to the team to provide care and support, in alignment with the overallprogramme objectives, adhering to the relevant ethical and legal guidelines.
3. Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.
4. Responsible for establishing the network with other stakeholders like community partnersand/or related agencies to build collaborative partnerships and better facilitate care andsupport for clients and caregivers.
5. Establish and review work and communications workflow including identification, referraland escalation work processes as well as the development/update of the servicemanual.
   1. In charge of the analysis and review of the collated data, and monitoring of the team'sprogress and performance.
   2. iResponsible for ensuring that the claims and data submission to AIC is timely andaccurate.
   3. Ensure programme data and documents are kept and maintained, in accordance to theprogramme requirement, as well as the prevailing personal data protection andsecurity guidelines.
   4. Oversee the training and professional development of the team with relevant competencies toprovide the appropriate care and support for clients and caregivers, aligning to the intended care model.
6. Other ad-hoc assignments at the discretion of the Department Head

• Bachelor's Degree preferably in Social Work/Psychology/Sociology/Gerontology/Counselling
• Minimum 3 years' experience in community healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Proficiency in Google Suite applications
• Good communication skills (oral and written)
• Passion in community services and service oriented
• Good judgement and decision making skills
• Good in problem solving
• Good record keeping abilities and attention for details
• Possess 1-2 years of experience in administration
• Meticulous and independent

• Ability to speak English, Mandarin and Malay to communicate with clients that are only proficient in one language would be advantageous

• Identify and pursue new business opportunities in contract logistics, developing strong relationships with potential clients to expand the company's customer base.
• Build and maintain long-term, productive relationships with existing clients, ensuring high levels of satisfaction and identifying opportunities for upselling or service improvements.
• Lead negotiations for new contracts and renewals, ensuring favorable terms and conditions that align with company objectives, while minimizing risks.
• Oversee pricing strategies, cost analysis, and financial forecasting for logistics contracts to ensure profitability and competitiveness. Develop and manage budgets for client projects.
• Conduct thorough market research to identify industry trends, competitor activities, and customer needs, using insights to shape commercial strategies.
• Work closely with operations, supply chain, and procurement teams to ensure that client requirements are met effectively and efficiently while aligning with company capabilities.
• Ensure that all logistics operations meet agreed service levels and performance targets, addressing any issues promptly and implementing corrective actions as needed.
• Monitor the performance of contracts through KPIs, ensuring that key deliverables are met, and reporting on performance metrics to senior management.
• Identify potential risks in contracts, pricing, and operations, developing mitigation strategies to safeguard company interests and maintain a high standard of service.
• Lead, mentor, and train junior commercial team members, fostering a collaborative, results-driven environment focused on achieving business goals and continuous improvement.

Requirements:

• Degree in any discipline
• Minimum 5 years of sales experience
• Proven track record in managing contract logistics operations, including warehousing, transportation, and inventory management, with a strong understanding of the end-to-end supply chain process.
• Expertise in negotiating contracts, pricing, and service level agreements (SLAs) with clients, vendors, and service providers to maximize profitability while maintaining high customer satisfaction.

Jolin Wong

R2096313

• Well Established Company
• Basic $6000 to $7000 + AWS + VB
• Working location: Hougang
• Working hours: Monday to Friday (8:30am to 5:30pm)
• BIPO Human Resource Management System

Job Responsibilities:

The Human Resources Manager is responsible for the whole spectrum of human resources tasks, including recruitment, on-boarding, coaching, performance management, compensation & benefit, employee engagement and compliance initiatives. Be leading a HR/Admin team, you shall act as a business partner to provide quality HR/Admin support to optimise people, structure, policies and processes in line with business’ objectives.

• Manage monthly payroll process as well as salary reviews and bonus payments, ensuring alignment with staff work performance. Ensure compliance and timely submission of monthly CPF and Tax filings for all employees.
• Liaise and correspond with various government and statutory boards for all HR-related issues, including surveys, e-submissions, and employee statistics for government reporting.
• Oversee the full cycle of recruitment activities, lead efforts to hire and onboard new employees for vacant positions, and conduct new employee orientation.
• Lead and facilitate performance management systems for performance appraisals, annual increments, dispute handling, and talent retention
• Manage the employment exit processes and conduct exit interviews to identify the reasons behind employee separations.
• Develop employee relations practices that foster engagement, enhance morale, and provide management direction and counselling regarding policies, and procedures.
• Continuously review HR policies, procedures, and the company handbook to align with the labour legislation and future business needs, while maintaining a competitive pay and benefits structure to enhance productivity and process efficiency.
• Investigate workplace accidents and prepare reports for the insurance carriers.
• Manage the HR/Admin team to provide general support, including supplies, office equipment, and facilities maintenance
• Co-manage the maintenance of office premises maintenance including lease agreement and usage.
• Renew company insurance policies, including business risk coverage, office buildings, and employee wellness programs.
• Perform any other duties assigned by management

Requirements:

• Familiar with and possesses strong knowledge of Employment Act, Singapore Labour Laws and Legislations.
• Experience in handling BIPO Human Resource Management System is preferred
• A team player with good written and verbal communication skills

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

What’s it all about?

The Sales Development Representative (SDR) Manager for the APAC region is a newly created role to help us define, execute, measure and refine a compelling top of the funnel revenue strategy for Visa Cross-Border Solutions, inclusive of Currencycloud brand. You will lead a team of 3 Sales Development Representatives (SDR’s) responsible for filling the pipeline with qualified leads that turn into revenue. You will be an inspirational leader who can drive results, but also adept at building a demand generation strategy that is presentable to a senior audience. Reporting to the Director of Sales Development, you will hold responsibility for the demand generation strategy and top of the funnel reporting for APAC.

We need you to be creative in developing unique ideas with an ability and willingness to adapt and change to thrive in our agile environment. We’ll need you to be one step ahead of the game and keep updated on the best practices in the industry so that you can keep advancing the function. You’ll need to have a strong interest in data and analytics to gain critical insights into our prospects and customer behaviour to influence purchasing decisions.

Above all else, you’ll need to live and breathe our values – Lead courageously, obsess with our customers, Collaborate as One Visa, Execute with excellence. These values are woven deep into the fabric of our culture and guide our day-to-day interactions.

What we expect of you, day to day:

Demand Generation Strategy (approx. % of role breakdown – 25%) 

• Working with regional marketing managers and sales consultants to support the creation of a demand gen strategy that meets regional targets
• Researching prospects, target personas, and segment landscape to assist with lead scoring and more account based marketing
• Building prospect target lists using business development tools
• Build strategies using clear and defined KPIs and ROI. Specific campaigns that are built and delivered as part of the strategy should have trackable metrics and align with your overall strategic objectives
• Own data management for prospecting 

Leadership (approx. 45% of role)

• As an experienced leader, you will coach and lead your team to execute against your strategy and to continuously improve the quality and warmth of leads and opportunities
• You’ll also help and mentor career growth across the team
• Oversee the SDR playbook for moving leads through the funnel, and all processes that sit alongside it
• Support APAC SDRs and oversees SDR activity globally to facilitate the transfer of best practices
• Lead by example with KPIs and prospecting
• Manage performance of SDRs, ensuring they are hitting the targets you have set

Performance Reporting (approx. 30% of role)

• Creating a reporting rhythm among SDRs, the wider marketing team, sales team and also at a senior leadership/executive level.
• Managing the creation and delivery of all demand generation reporting
• Working closely with the sales operations team, providing them with data to enable their wider sales reporting, and ensuring they are supporting marketing deliverables for reporting
• Delivery of holistic demand generation activity, both outbound lead generation as well as working alongside the marketing manager to support inbound lead generation.
• This will include building prospect lists, managing data, building campaigns within lead gen tools and the execution of those campaigns
• It also includes any necessary follow up and qualification of leads as well as smooth handover to sales consultants.

The Operations Manager will oversee and coordinate the day-to-day activities of our Soft Service Team. This role involves planning and scheduling manpower, ensuring excellent service delivery, and managing client relationships.

Key Responsibilities:

Position Summary:

We are seeking an experienced Operations Manager specifically for Environmental Services. This role is crucial in ensuring the efficient daily operations of cleaning services while adhering to contract requirements and maintaining high standards of quality and safety. The Operations Manager will oversee manpower scheduling, staff performance, client relationships, and compliance with regulatory standards.

Key Responsibilities:

· Develop and implement manpower schedules to optimize daily cleaning operations and meet contract specifications and customer expectations.

· Monitor and assess manpower operations, recruit staff as needed, and ensure staff performance aligns with productivity and service quality standards.

· Review and develop manpower strategies to optimize team performance and operational efficiency.

· Manage and review daily staff attendance, performance evaluations, and ensure adherence to quality standards.

· Regularly monitor and control manpower costs to ensure alignment with the budget.

· Build and maintain strong client relationships to address their concerns and understand their cleaning requirements.

· Ensure the Soft Service Team adheres to cleaning schedules, checklists, and quality standards.

· Collaborate with the Soft Service Team and clients to review and improve operational plans.

· Manage inventory levels for cleaning equipment, tools, and supplies, and collaborate with procurement for timely replenishment.

· Develop, implement, and review Standard Operating Procedures (SOPs) to ensure compliance and operational efficiency.

· Ensure compliance with workplace safety, health regulations, and proper use of cleaning chemicals and PPE.

· Assess staff training needs, develop and implement training plans to enhance skills and performance.

· Coordinate with suppliers and vendors to procure cleaning materials and equipment at competitive prices.

· Oversee health and safety compliance for cleaning operations, including staff adherence to safety protocols.

· Act as the primary point of contact for clients, promptly addressing any concerns or special requests.

· Supervise, train, and motivate the cleaning team to ensure high performance and adherence to health and safety standards.

· Conduct performance evaluations, provide feedback, and implement performance improvement programs.

· Prepare and manage the cleaning operations budget, ensuring cost control without compromising service quality.

Qualifications:

• Possess at least a Diploma or Degree in Facilities Management, or a related field.
• At least 3 years of experience in operations management within the environmental services sector and handling multiple job sites.
• Strong organizational and planning skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills to effectively manage client relationships and collaborate with team members.
• Proficiency in handling operational issues and implementing effective solutions.
• Experience in performance management and staff supervision.
• Ability to prepare detailed reports and analyse service performance.

What a Service Delivery Manager does in HP:

• Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
• Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
• Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
• Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
• Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes.
• Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Individuals who do well in this role at HP, usually possess:

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.

• The candidate should be bilingual in English and Mandarin Chinese, with the ability to effectively communicate with clients and vendors in both languages.

Preferred Certifications
ITIL and PMP

Knowledge & Skills
Customer engagement

Account management

Contract management

Senior stake holder management and negotiation skills

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices globally.

Position Summary:

The Operations Manager will oversee and coordinate the day-to-day activities of our Soft Service Team. This role involves planning and scheduling manpower, ensuring excellent service delivery, and managing client relationships.

We are seeking an experienced Operations Manager specifically for Environmental Services. This role is crucial in ensuring the efficient daily operations of cleaning services while adhering to contract requirements and maintaining high standards of quality and safety. The Operations Manager will oversee manpower scheduling, staff performance, client relationships, and compliance with regulatory standards.

Key Responsibilities:

· Develop and implement manpower schedules to optimize daily cleaning operations and meet contract specifications and customer expectations.

· Monitor and assess manpower operations, recruit staff as needed, and ensure staff performance aligns with productivity and service quality standards.

· Review and develop manpower strategies to optimize team performance and operational efficiency.

· Manage and review daily staff attendance, performance evaluations, and ensure adherence to quality standards.

· Regularly monitor and control manpower costs to ensure alignment with the budget.

· Build and maintain strong client relationships to address their concerns and understand their cleaning requirements.

· Ensure the Soft Service Team adheres to cleaning schedules, checklists, and quality standards.

· Collaborate with the Soft Service Team and clients to review and improve operational plans.

· Manage inventory levels for cleaning equipment, tools, and supplies, and collaborate with procurement for timely replenishment.

· Develop, implement, and review Standard Operating Procedures (SOPs) to ensure compliance and operational efficiency.

· Ensure compliance with workplace safety, health regulations, and proper use of cleaning chemicals and PPE.

· Assess staff training needs, develop and implement training plans to enhance skills and performance.

· Coordinate with suppliers and vendors to procure cleaning materials and equipment at competitive prices.

· Oversee health and safety compliance for cleaning operations, including staff adherence to safety protocols.

· Act as the primary point of contact for clients, promptly addressing any concerns or special requests.

· Supervise, train, and motivate the cleaning team to ensure high performance and adherence to health and safety standards.

· Conduct performance evaluations, provide feedback, and implement performance improvement programs.

· Prepare and manage the cleaning operations budget, ensuring cost control without compromising service quality.

Qualifications:

• Possess at least a Diploma or Degree in Facilities Management, or a related field.
• At least 3 years of experience in operations management within the environmental services sector and handling multiple job sites.
• Strong organizational and planning skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills to effectively manage client relationships and collaborate with team members.
• Proficiency in handling operational issues and implementing effective solutions.
• Experience in performance management and staff supervision.
• Ability to prepare detailed reports and analyse service performance.

Job Description: Service Manager

Position Title: Service Manager
Department: Aftersales
Location: Ubi

Position Overview:

We are seeking a highly skilled and customer-focused Service Manager for our growing electric vehicle (EV) service department. The Service Manager will lead a team responsible for maintaining and servicing our electric vehicle fleet, ensuring customer satisfaction, and achieving service excellence in alignment with the company’s strategic goals. The ideal candidate will possess extensive knowledge of EV technologies, excellent leadership abilities, and a deep understanding of the automotive service industry.

Key Responsibilities:

Team Leadership & Management:

• Lead, train, and develop a team of service technicians, advisors, and support staff to deliver high-quality service and repairs for electric vehicles.
• Foster a positive and productive work environment that promotes teamwork, innovation, and high performance.
• Monitor team performance, provide constructive feedback, and implement training programs to ensure continuous improvement.
  

Customer Service Excellence:

• Oversee day-to-day customer service operations and ensure an exceptional service experience for all clients.
• Address customer concerns or complaints promptly, resolving any service-related issues in a professional and timely manner.
• Ensure timely and effective communication with customers regarding service status, repairs, and updates.
  

Operations & Process Management:

• Manage the service operations to ensure optimal utilization of resources, including technicians, tools, and equipment.
• Implement and enforce service procedures, safety standards, and quality control processes to ensure efficient and accurate work.
• Monitor the performance of service operations, identify areas for improvement, and implement corrective actions as needed.
  

Service Scheduling & Workflow:

• Oversee the scheduling and planning of service appointments and repair timelines to minimize downtime and maximize service efficiency.
• Collaborate with other departments (sales, parts, logistics) to ensure the smooth execution of service orders.
  

EV Expertise:

• Stay updated with the latest developments in electric vehicle technology, including battery management, charging infrastructure, and vehicle diagnostics.
• Ensure technicians are well-trained in EV-specific repairs, software updates, and diagnostic tools.
  

Inventory & Parts Management:

• Coordinate with parts and inventory teams to ensure the timely availability of necessary parts and components for EV repairs.
• Oversee inventory control processes to ensure parts are properly stocked, tracked, and managed.
  

Health, Safety, and Compliance:

• Ensure compliance with health and safety regulations, particularly with regard to the handling of EV batteries and electrical systems.
• Implement and uphold policies regarding workplace safety and environmental standards.
  

Reporting & Budgeting:

• Develop and maintain performance reports on service operations, customer satisfaction, and technician productivity.
• Monitor departmental budget, control costs, and ensure service department profitability.
  

Qualifications:

• Education: Bachelor’s degree in Automotive Technology, Business Management, or a related field (preferred).
  Certification or training in Electric Vehicle technologies (preferred).
  
• Experience: Minimum of 5 years of experience in a service management role within the automotive industry, preferably with experience in electric vehicles (EVs).
  In-depth understanding of automotive service operations, repair processes, and diagnostics, particularly for EVs.
  
• Skills & Competencies: Strong leadership skills with the ability to motivate and manage a diverse team.
  Excellent problem-solving and decision-making abilities.
  Exceptional communication and interpersonal skills, with a customer-centric mindset.
  Strong organizational skills and attention to detail.
  Proficiency in service management software, and diagnostic tools specific to EVs.
  

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Overview:

In this role, you will be responsible for co-developing, monitoring and evaluation of the strategic initiatives. Working closely with executive leadership, you will analyse trends, opportunities and develop plans to achieve long-term objectives. This role requires a deep understanding of business strategy of our agency, excellent analytical skills, and the ability to lead cross-functional teams to execute strategic plans.

As a Strategy Manager you will play a pivotal role in shaping THKMC's future and ensuring its long-term success. You should possess a combination of strategic thinking, leadership, and analytical skills, along with a keen understanding of the social service and community care sector environment in which the agency operates.

Key Responsibilities:

1. Enabling Growth:

• Lead development & execution of THKMC's strategic plans & initiatives to drive growth & enhance competitive advantage.
• Monitor & evaluate continuously the progress of strategic initiatives, adjusting as necessary.

2. Research:

• Conduct comprehensive Social Service and Community Care (SS&CC) sector research, competitor analysis, and sectoral trend assessments to identify opportunities & threats. Understand how this data could be relevant for THKMC services & operations.

3. Data Analytics:

• Analyse data & perform quantitative analysis to glean insights about THKMC client, caregiver, volunteer & corporate partner populations.
• Use data to understand THKMC positioning in SS&CCA sector & recommend improvements.
• Analyse data (including financial statistics, budgets & forecasts), formulate & test hypotheses, and develop models to quantify feasibility of recommended strategic decisions.
• Identify THKMC strategic initiatives and key performance indicators (KPIs).

4. Cross-Functional Collaboration:

• Lead cross-functional teams, internal and external stakeholders to work cohesively towards achieving strategic objectives.

5. Reporting and Communication:

• Track performance of strategic initiatives. Construct & update THKMC Management dashboard for monitoring & reporting KPIs.
• Prepare Strategic Planning and Transformation (SPT) discussion & presentation papers. Partner Secretariat(s) to table SPT presentations & updates of THKMC Management dashboard
• Work with Head (SPRM) to achieve functional objectives & deadlines.

Requirements:

• Bachelor's degree in business or related field. Post-graduate degree or professional certification would be a plus.
• Minimum 12 years' experience in management consulting, strategic planning, change management and / or business development, with at least 5 years in leadership roles.
• Proficiency in project management principles to oversee execution of strategic initiatives.
• Conversant with Enterprise Design Thinking & Business Process Re-engineering.
• Good working knowledge of Data Science.
• Strong working knowledge of visualization & collaboration tools. Proficiency in Microsoft Office, Power BI & Tableau.
• Expertise in Change Management.
• Deep understanding of Singapore Social Service and Community Care sector.
• Analytical. Independent problem-solving skills.
• Precision, accuracy & high attention to detail in all aspects of work. Strong stakeholder management & interpersonal skills.
• Strong written & verbal communication skills.
• Able to work autonomously & deliver under tight deadlines.

Develop, maintain and measure Expeditors' world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. ]
• Create and communicate a global strategic business plan in alignment with the customers' and Expeditors' company goals.
• Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
• Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI's, service deliverables and initiatives).
• Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts).
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.
• Travel when necessary.
• Regular 1:1 meetings with CRDM with expectations review

Job Responsibilities:

The role involves managing all legal aspects of the Group's business, including M&As, JVs, and investments, as well as handling general corporate legal matters and compliance. Responsibilities include providing legal advice, managing litigation, ensuring regulatory compliance, and coordinating with external counsel. Additionally, the position entails overseeing compliance policies, corporate secretarial duties, and risk management activities. The incumbent is also responsible for facilitating training, driving continuous improvement initiatives, and liaising with stakeholders.

Requirements:

• Bachelor's Degree in Law required.
• Minimum of 5 years of relevant experience in corporate commercial law, ideally gained in-house or in a law firm.
• Strong understanding of legal advice related to general corporate advisory work, including company and contract law.
• Familiarity with SGX Listing Rules and Regulations is advantageous.
• Completion of ICSA or relevant postgraduate/professional qualifications would be beneficial.

In this role, you will be responsible for co-developing, monitoring and evaluation of the strategic initiatives. Working closely with executive leadership, you will analyse trends, opportunities and develop plans to achieve long-term objectives. This role requires a deep understanding of business strategy of our agency, excellent analytical skills, and the ability to lead cross-functional teams to execute strategic plans.

As a Strategy Manager you will play a pivotal role in shaping THKMC's future and ensuring its long-term success. You should possess a combination of strategic thinking, leadership, and analytical skills, along with a keen understanding of the social service and community care sector environment in which the agency operates.

Key Responsibilities

1. Enabling Growth:

• Lead development & execution of THKMC's strategic plans & initiatives to drive growth & enhance competitive advantage.
• Monitor & evaluate continuously the progress of strategic initiatives, adjusting as necessary.

2. Research:

• Conduct comprehensive Social Service and Community Care (SS&CC) sector research, competitor analysis, and sectoral trend assessments to identify opportunities & threats. Understand how this data could be relevant for THKMC services & operations.

3. Data Analytics:

• Analyse data & perform quantitative analysis to glean insights about THKMC client, caregiver, volunteer & corporate partner populations.
• Use data to understand THKMC positioning in SS&CCA sector & recommend improvements.
• Analyse data (including financial statistics, budgets & forecasts), formulate & test hypotheses, and develop models to quantify feasibility of recommended strategic decisions.
• Identify THKMC strategic initiatives and key performance indicators (KPIs).

4. Cross-Functional Collaboration:

• Lead cross-functional teams, internal and external stakeholders to work cohesively towards achieving strategic objectives.

5. Reporting and Communication:

• Track performance of strategic initiatives. Construct & update THKMC Management dashboard for monitoring & reporting KPIs.
• Prepare Strategic Planning and Transformation (SPT) discussion & presentation papers. Partner Secretariat(s) to table SPT presentations & updates of THKMC Management dashboard
• Work with Head (SPRM) to achieve functional objectives & deadlines.

Requirements:

• Bachelor's degree in business or related field. Post-graduate degree or professional certification would be a plus.
• Minimum 12 years' experience in management consulting, strategic planning, change management and / or business development, with at least 5 years in leadership roles.
• Proficiency in project management principles to oversee execution of strategic initiatives.
• Conversant with Enterprise Design Thinking & Business Process Re-engineering.
• Good working knowledge of Data Science.
• Strong working knowledge of visualization & collaboration tools. Proficiency in Microsoft Office, Power BI & Tableau.
• Expertise in Change Management.
• Deep understanding of Singapore Social Service and Community Care sector.
• Analytical. Independent problem-solving skills.
• Precision, accuracy & high attention to detail in all aspects of work. Strong stakeholder management & interpersonal skills.
• Strong written & verbal communication skills.
• Able to work autonomously & deliver under tight deadlines.

About the role

As a Manager / Senior Manager, you will be instrumental in developing SPH’s mid- to long-term business strategies. Your role will involve aligning these strategies with SPH’s priorities and driving the initiatives necessary to support SPH’s evolution in its news media industry.

Roles & Responsibilities

• Conduct research and analysis of news media industry trends and competitor strategies, both local and overseas, to inform SPH’s business strategy
• Develop scenarios based on potential future developments within news media industry and adjacent industries, and assess their implications on SPH’s operations
• Engage business divisions to align strategy and priorities, as well as implement plans
• Prepare reports and presentations summarising strategic insights and recommendations
• Coordinate meetings, management retreats and other secretariat duties

Who are we looking for

Qualifications:

• A recognized degree, preferably in Economics, Business, or a related field
• Minimum 5 years’ work experience

Skills & Knowledge:

• Excellent oral and written communication
• Strong interpersonal, analytical and critical thinking skills

Personal Competencies:

• Able to work independently and as part of a team
• Able to quickly grasp a diverse array of organisational functions and topics
• Able to understand industry trends and developments, broader strategic directions and priorities, and translate these into actionable steps for project teams
• Strong problem-solving drive
• Experience in strategy development and/or project management, a plus

• Permanent headcount, based in Singapore
• Leading corporate finance advisory firm
• Candidates must have relevant financial services / deal advisory experience

Responsibilities would include:

• Pro-actively manage day-to-day execution for advisory and capital-raising deal
• Project management due diligence with auditors, lawyers and other professionals
• Manage communications and expectations between clients, professionals and regulators
• Manage workflow with associates and assist in deal origination
• Perform in-depth financial analysis and develop valuation models
• Prepare client presentation materials and pitchbooks

Profile of ideal candidate:

• Bachelor’s degree in any discipline
• 4-8 years of relevant experience
• Team player with strong interpersonal and project management skills
• Analytical thinking and creative problem-solving skills
• Self-motivated, results-driven and demonstrated ability to multi-task and deliver results under pressure
• Track record of completed transactions and/or with at least 1-2 years of relevant experience

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-18137/FB.

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent. Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

[This role is specific to CSSD Singapore and is based in Singapore]

Job Highlights

• Exposure to a China-listed company with an increasing ASEAN presence
• Work-life balance

About China-Singapore Suzhou Industrial Park Development Group Co., Ltd. (CSSD)

CSSD (Shanghai Stock Exchange: 601512) is the joint-venture master developer set up by the governments of Singapore and China in August 1994, for the development of the flagship bilateral cooperation project Suzhou Industrial Park (SIP) and is listed on the Shanghai Stock Exchange since 2019.

CSSD’s portfolio currently includes integrated township developments in China and has expansion plans in ASEAN. As part of a strategic partnership with Singapore's JTC Corporation in 2021, CSSD has established a new wholly owned subsidiary in Singapore (“CSSD International Business Cooperation Centre Pte. Ltd.”) managed by the existing Singapore branch, and currently operates a co-working space in the one-north district.

Reporting to the General Manager of the Singapore Branch, we are looking for candidates to join CSSD Singapore in the following position: Finance Manager / Assistant Finance Manager

Roles and Responsibilities

· Work closely with business units for smooth daily accounting operations

· Prepare monthly closing, financial statements and management reports timely and accurately

· Ensure financial records are maintained in compliance with accepted policies and procedures

· Ensure all bank reconciliations are being completed accurately and in a timely manner

· Perform proper intercompany transactions and reconciliation

· Assist in year-end audit and tax return preparation

· Prepare and coordinate annual audit and budget planning forecast

· Manage actual and forecast cash flow

· Coordinate financial analysis, consolidating and reviewing of reports

· Maintain fixed assets recording and filing

· Handle Quarterly GST reporting and queries

· Maintenance of Accounting system

· Work with relevant department managers on their BU’s performance

· Assist in ad-hoc admin and finance assignment when required

· Cultivate a continuous improvement mentality in the team

Requirements / Key Attributes

· Singaporean, Degree holder with:

· Minimum 8 years of working experience, of which at least 6 years of experience is in accounting and/or financial analysis

· Degree in finance, accountancy, or economics

· Or possess ACCA or Chartered Account qualifications

· Be familiar with accounting policies, tax rules and annual audit process in Singapore

· Preferably with experience in China-corporate accounting principles

· Able to work well independently and as part of a team who is willing to learn and take on additional roles in a dynamic shared service environment with multiple business units

· Strong inter-personal and communication skills with good problem-solving skills

· Meticulous, committed, self-motivated and adaptable

· Demonstrate initiative, resourcefulness, and good organizational and time management skills

· Preference will be made for candidates that have Corporate Secretary qualifications

· Fluency in mandarin (both spoken and written) is essential, due to the nature of work which involves significant amount of communication with various stakeholders based in China

Interested applicants, please submit your resume to by 10 January 2025 with your resume file named in the following format: “CSSD_Finance_CandidateName” (for example: CSSD_Finance_SandeeLim).

Only shortlisted candidates will be notified.

Job Functions:

· Lead a team of professional and technical staff in planning and execution of day-to-day operation

· Ensure smooth completion of the construction project within the specified time-frame, budget and quality and in accordance to the statutory requirements

· Attend all client, consultants, sub-contractors and site meetings

· Liaise closely with consultants, architects, sub-contractors and authorities

· Ensure safer construction activities are implemented on site and corporate WSHE standards are met

Requirements:

· Candidate must possess at least a Degree in Engineering, preferably in Civil/Structural Engineering, recognised by the PE Board.

· Minimum 5 years’ work experience in a project management role in A&A / R&R / New Build

· Strong project management skills and sense of responsibility

· Excellent leadership and people management skills, good working attitude, discipline and able to work independently

· Excellent analytical ability during project planning and implementation stages in order to minimize risks and overcome potential problems

Focus on developing and retaining business for District and Retentionaccounts by uncovering growth potential and building good relationship withcustomers.

JOB EXPECTATIONS & KEY RESPONSIBILITIES

• Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
• Develop relationships beyond the main point of contact at all locations.
• Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
• Initiate value add solutions based on Expeditors service offerings and technology.
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
• Establish and monitor performance standards according to agreed KPI's.
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
• Highlight and escalate customers at risk.
• Manage integrity of shipment and performance data.
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
• Ensure customer is properly set up in CRM & Customer Account according to CHQ expectations.
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
• Achieve and maintain acceptable scoring of related KPI measurements including the engagement of corrective measures when applicable.
• Support the Accounts Receivable process of the customer internally within Expeditors.
• Take up additional tasks/ projects as required by CRDM to support the company's goal of business retention.

Service Delivery Manager (CyberSecurity)/ Customer Manager

Responsibilities:

• Strong in handling Service Delivery Management/ Customer Management
• Experience in providing Services and Solutions on CyberSecurity Management.
• Technically inclined in handling Service Delivery and supporting Customer Management.
• Manage the performance of services and ensure that Service Levels are met.
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate and liasing with clients, stakeholders and vendors.
• Provide consultation and advisory on CyberSecurity Solutions.

Requirements:

• Demonstrated strong experience in handling Service Delivery Management/ Customer Management.
• Experience in providing CyberSecurity Services and Solutions to customers.
• Strong knowledge of CyberSecurity.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Att&ck, NIST Cybersecurity Framework, ISO 27001 and etc.
• Minimum 3 years of experience in customer success roles or experience in a cybersecurity operation center
• Good in Service Delivery and Customer Management.
• Experience in handling Service Level Agreement (SLA).
• Possess Government or System Integrator Consulting domain.
• Experience with contract and vendor management.
• Possess Diploma or Degree in relevant field.
• Only Singaporean applys.

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to [email protected]

We respect your privacy and all communication will be treated with confidentiality.

*Only shortlisted candidate will be notified.

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Act as a coordinator between the hotel and the FEHD.
• Lead the FSMS team, arrange the monthly meeting and chair the meeting.
• Plan and implement the FSMS program.
• Train employee in the food safety policies.
• Conduct monthly internal hygiene inspection and report writing.
• Assist in corrective actions.
• Investigate food safety incidents and submit reports to the F&B Manager, Executive Chef, Resident Manager and/or General Manager of an individual hotel.
• Ensure employees’ personal hygiene are maintained tip-top at all times.
• Record keeping. Ensure all the temperature records are filled out correctly.
• Arrange food samples for laboratory tests.
• Accompany the auditor in the external audit.
• Recruit, induct and train Food Safety Officers.
• Ensure cleanliness and appearance of all Offices, Kitchens and related areas.

3 days in office per week
Job Duties:
To support Grants & funding initiative operational needs.
a) Secretariat duties for the funding initiative, including running of grant calls, convening of evaluation panels and engagement of government stakeholders
b) Executing policies and processes pertaining to the administration of the funding initiative
c) Communication of the funding initiatives' policies and processes to public sector research performers
d) Liaising with grantees on pre and post award matters
e) Regularly reviewing progress of awarded grants to ensure that KPIs, milestones and budget utilisation is on track
f) Building excellence in grants management through the development, refinement and implementation of best practices, within company and through working with other funding agencies
g) Other ad-hoc duties that may be assigned

Requirements:
a) Bachelor's Degree with 2 years of Grant Admin experience in public sector / policy / planning / governance roles
b) Experience and/or keen interest in work related to governance and policy, especially in the research & development sector
d) Strong problem solving, analytical and systems thinking abilities
e) Resourceful and independent
f) Able to work collaboratively with internal and external stakeholders

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Work in a dynamic and international environment

Job Description

• Manage a team of technicians and contribute to the overall success of after-sales department
• Manage and coordinate the daily operations of the workshop, including scheduling, resource allocation, and quality control.
  • Oversee the maintenance and repair of vehicles
  • Monitor workshop performance and identify areas for improvement
  • Other duties assigned

Job Requirement

• Minimum GCE "N" Level or equivalent with 1 year of experience in managing an automotive workshop
• Strong leadership and management skills
• Excellent organizational and time management skills
• Ability to diagnose and troubleshoot vehicle problems
• Strong customer service orientation
• Proficiency in using diagnostic tools and software

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to :

[email protected]

We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Position Overview:
Giggle Hospitality is looking for an experienced Operations Manager to oversee the management and deployment of a part-time workforce to partner hotels. This role is critical in ensuring smooth operations during major deployments and maintaining strong client relationships. The ideal candidate will have a background in hospitality, excellent leadership skills, and a commitment to service excellence. Weekend availability is essential to meet operational needs during peak times.

Key Responsibilities:

1. Managing the Part-Time Workforce:Coordinate and manage a pool of part-time staff for seamless deployment to partner hotels.
   Ensure staff are well-briefed, trained, and positioned appropriately for their roles.
   Monitor staff performance and provide support to maintain service excellence.
   
2. On-Site Operations:Serve as the main point of contact for partner hotels during deployments.
   Conduct on-site visits to oversee operations and address real-time issues.
   Troubleshoot and resolve challenges during high-pressure situations.
   
3. Client Engagement and Relationship Management:Build and maintain strong relationships with partner hotels, ensuring their satisfaction with Giggle’s part-time staffing solutions.
   Actively seek feedback from clients to improve service delivery.
   
4. Deployment Oversight:Oversee large-scale setups and events, working closely with hotel management teams.
   Ensure that the right staff are deployed based on client requirements and event needs.
   
5. Weekend Commitment:Be available for on-site visits and operational oversight during peak times (Friday to Sunday).
   

Qualifications:

• Mandatory: A degree or diploma in hospitality management or a related field.
• Proven experience in hospitality, preferably in roles involving operations or workforce management.
• Strong leadership and communication skills to effectively manage part-time staff and build client relationships.
• Ability to work a flexible schedule, with a focus on weekends.
• Familiarity with Giggle’s platform and services is a plus.

Skills and Competencies:

• Excellent organizational and time management skills.
• Leadership abilities to guide and motivate part-time staff.
• High emotional intelligence to navigate client relationships and resolve conflicts.
• Proactive problem-solving mindset and attention to detail.

Why Join Giggle Hospitality?

• Be part of a forward-thinking company revolutionizing part-time staffing in the hospitality industry.
• Collaborate with prestigious hotel brands to deliver exceptional service.
• Enjoy competitive compensation and opportunities to grow in a dynamic environment.

Job Order:780429

Job Responsibilities:

• 90% Hunting, 10% Farming
• Establishing and researching for new business opportunities in Singapore's semiconductor, electronics components, or biomass/recyclables industries
• Possess extremely strong relationship and connection with Singapore semiconductor, electronics, and/or biomass/recyclables market
• Utilize their business relationship and connections to sell and market the company's items
• Oversee and lead all aspect of sales and marketing activities
• Possess both proven experience in sales and a high level of technical expertise
• Swiftly liaise with vendors in either Japan or other overseas partners to solve any issues that arise
• Conduct day-to-day communication with clients, identifying their group-wide requirements
• Budget planning, profit and loss management, cash management and analysis of the businesses of the company and report to management
• New Business development and creation for the 3 markets mentioned above
• Any ad-hoc duties assigned

Job Requirements:

• Min 3 years' B2B hunting sales experience in the trading industry handling raw materials, preferably natural resources and mineral products
• Experience in customer proposals and negotiation, procurement, product, quality control, delivery and bill collecting
• Good experience of new business development and hunting sales

[Advantage]

• Good knowledge of the latest market information for either one of the 3 markets (semiconductor, electronics, and/or biomass/recyclables industry)
• Experience working for a Japanese trading company

We are regret that only shortlisted candidate will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

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https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name : Esther Quak Soo Chin

EA Personnel Registration Number: R21101335

EA Licence No :07C5771

• Well Established Company
• Basic $6000 - $6500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm
• CPA | CA | CMA
• Experience in manufacturing costing, and supervisory experience.

Job Responsibilities:

• Assist the Group Finance Director in developing, implementing and monitoring the compliance of internal control policies and procedures
• Review consolidated financial statements, management reports and budget variance analysis of the Group
• Ensure all financial, accounting and analytical reports are prepared according to the management policies and accounting standards
• Coordinate, participate and deliver insights into the financial reports in the management meeting and board meeting
• Manage relationship with external auditors for financial audits
• Complete and submit all GST returns and ensure compliance
• Review CIT returns to be submitted by Tax Agent
• Lead the preparation of annual budgets, analysis and presentation to Management
• Oversee the costing function for the manufacturing activities in Singapore
• Supervision of local & overseas Accounts staff with full spectrum of accounting responsibilities
• Perform any other tasks as the need arises

Job Requirements:

• Possess minimum Bachelor’s degree in Accounting, Finance or related field with 3 to 5 years of working experience, including experience in manufacturing costing, and supervisory experience
• Current CA/CMA/CPA membership or equivalent would be an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492