Total 9 Director/C-Level customer service manager job vacancies in d03 queenstown tiong bahru

A Digital Strategic Transformation Senior Manager or Director typically oversees the planning and execution of digital transformation initiatives within an organization. Their job scope includes developing strategies to modernize business operations, enhance customer experiences, and drive efficiencies through the adoption of digital technologies. Below is a breakdown of their responsibilities:

• Develop Digital Transformation Strategy: Create long-term plans to integrate digital tools, processes, and platforms to achieve business goals.
• Leadership and Change Management: Lead cross-functional teams, manage stakeholders, and champion digital transformation throughout the organization.
• Alignment with Business Objectives: Ensure digital initiatives align with the overall business strategy, focusing on value creation, revenue growth, and cost efficiencies.
• Innovation Management: Stay updated on emerging technologies and trends, integrating relevant innovations to improve processes or products.
• Data-Driven Decision Making: Promote the use of analytics, data, and business intelligence tools to guide decision-making across departments.
• Automation Implementation: Oversee the integration of automation tools (e.g., robotic process automation, AI-driven workflows) to streamline operations.
• Digital Customer Journeys: Implement digital strategies to improve customer interactions, personalizing services, and optimizing the customer experience.
• Omni-Channel Strategy: Oversee the integration of digital platforms to offer seamless customer experiences across various touchpoints (e.g., online, mobile, social media).
• Risk Management: Identify and mitigate risks related to digital transformation projects, including those related to technology failures or resistance to change.
• Digital Skill Development: Lead the upskilling and reskilling of employees to work with new technologies and processes.

This role is highly strategic and requires a balance of leadership, technology acumen, and business insight. The person in this role would typically report to the Chief Operation Officer (COO), or directly to the Managing Director/CEO, depending on the structure.

About SCCFSC

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

Our Approach

Taking an inclusive approach, we leverage on the community to activate mutual help through social connections and inclusiveness with the aim of empowering the low-income and vulnerable families while developing the full potential of the next generation for transformative change.

About the role of Director, People and Shared Corporate Services

We seek a dynamic and strong capable leader who can independently drive and manage the entire spectrum of HR, shared services (digital/IT strategy and communications), and corporate functions. The Director of People and Shared Corporate Services is responsible for driving talent management strategies, overseeing HR operations, administering shared and corporate services strategy, and ensuring compliance with governance and regulatory standards. This role also involves preparing manpower annual budgets, providing strategic framework insights, and collaborating with the board and senior leadership to align HR, digital/communication and operational strategies with organizational goals. Having a hands-on approach with strong operational experience would be advantageous.

Key Responsibilities:

1. Strategic Leadership

• Drive, lead, develop and implement integrated strategies for HR, Admin/Operational, and IT shared functions to achieve organizational goals.
• Provide guidance and leadership to ensure efficient and effective shared and corporate services.
• Spearhead initiatives to enhance operational efficiency and drive organizational transformation.

2. Human Resources and Talent Management

• Oversee recruitment, development, and retention strategies to build a sustainable and engaged workforce.
• Lead succession planning and leadership development to ensure workforce continuity.
• Design and implement frameworks for performance management, learning, and people development.
• Develop employee engagement programs to foster a culture of growth and collaboration.
• Ensure alignment of HR policies with legal regulations and industry best practices.

3. Shared and Corporate Services (IT/Digital transformation/Communications)

• Manage digital transformation, IT infrastructure, communications and shared administrative functions.
• Oversee digital strategy, IT and data infrastructure, ensuring technology supports organizational efficiency and maintains cybersecurity compliance.
• Operational oversight for the 3 teams under this role.
• Monitor and improve the delivery of shared services to achieve high operational standards.

4. Governance and Compliance

• Ensure statutory and regulatory compliance and progressive practices across HR, Admin, and IT functions and aligning whole SCC policy framework.
• Establish policies and frameworks to mitigate risks and enhance governance practices.
• Collaborate with senior management and the Board of Directors to align and drive strategies with organizational objectives.

5. Budgeting and Reporting

• Prepare and manage budgets for HR, IT, and guide corporate services, aligning resources with strategic priorities.
• Provide insightful reports and presentations to senior leadership and board committees to support data-driven decision-making.

Requirements:

• Degree in Human Resources, Business Administration, IT Management, or a related field
• Minimum of 10 years of experience in HR, talent management, or corporate services, with 5 years in a leadership role.
• Strong background in talent management, people development, strategy and overseeing operations.
• Proficiency in managing IT systems, cybersecurity, and administrative processes.
• In-depth knowledge of employment law, HR best practices, and governance frameworks.
• Exceptional leadership, interpersonal, and communication skills.
• Strategic thinker with a track record of translating vision into actionable strategies.
• Ability to manage operational budgets and align resources with strategic goals.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Overview

We are seeking a dynamic and experienced Head of Sales for recruitment service business to join our leadership team and spearhead business growth in the recruitment industry. The ideal candidate will bring exceptional sales skills, strategic insight, and a strong understanding of recruitment market dynamics.

Key Responsibilities

• Develop and implement sales strategies to achieve company objectives and revenue targets.
• Identify and capitalize on new business opportunities while nurturing strong relationships with key clients and stakeholders.
• Analyze market trends and competitor activities to guide strategic decision-making.
• Collaborate closely with recruitment teams to align on client needs and enhance placement success.
• Monitor financial performance and execute strategies for improvement.
• Take full ownership of the sales process, driving results and ensuring consistent achievement of targets.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• Experience in the recruitment industry, with a focus on Sales or 360 Recruitment Consultant
• Proven track record of developing and executing strategies that drive revenue growth and meet business objectives.
• Excellent sales, analytical, negotiation, communication and interpersonal skills.

Overview:
We are a well-established, publicly listed recruitment company based in Singapore. As we continue to expand, we are seeking an experienced leader to head our recruitment services division. The ideal candidate will bring extensive recruitment experience, proven leadership abilities, and a deep understanding of the permanent and/or executive search landscape.

Key Responsibilities:

• Develop and implement a comprehensive strategy for permanent and/or executive search hiring that aligns with company goals and market demands.
• Identify emerging trends and opportunities in the recruitment space to enhance service offerings.
• Lead, mentor, and develop a team of recruitment professionals, fostering a culture of excellence and continuous improvement.
• Set clear performance expectations and provide regular feedback to team members.
• Identify and secure new clients while maintaining strong relationships with key clients by understanding their hiring needs and ensuring exceptional service delivery.
• Oversee the entire recruitment process, ensuring a seamless experience for candidates and clients.
• Implement best practices in candidate sourcing, assessment, and selection to attract top talent.
• Monitor industry trends and competitive landscape to inform recruitment strategies and adjust offerings as necessary.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of experience in recruitment service business, with at least 4 years in leadership roles focused on permanent hiring.
• Proven track record of achieving recruitment targets and driving business growth.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication, negotiation, and interpersonal skills.

A Digital Strategic Transformation Senior Manager or Director typically oversees the planning and execution of digital transformation initiatives within an organization. Their job scope includes developing strategies to modernize business operations, enhance customer experiences, and drive efficiencies through the adoption of digital technologies. Below is a breakdown of their responsibilities:

• Develop Digital Transformation Strategy: Create long-term plans to integrate digital tools, processes, and platforms to achieve business goals.
• Leadership and Change Management: Lead cross-functional teams, manage stakeholders, and champion digital transformation throughout the organization.
• Alignment with Business Objectives: Ensure digital initiatives align with the overall business strategy, focusing on value creation, revenue growth, and cost efficiencies.
• Innovation Management: Stay updated on emerging technologies and trends, integrating relevant innovations to improve processes or products.
• Data-Driven Decision Making: Promote the use of analytics, data, and business intelligence tools to guide decision-making across departments.
• Automation Implementation: Oversee the integration of automation tools (e.g., robotic process automation, AI-driven workflows) to streamline operations.
• Digital Customer Journeys: Implement digital strategies to improve customer interactions, personalizing services, and optimizing the customer experience.
• Omni-Channel Strategy: Oversee the integration of digital platforms to offer seamless customer experiences across various touchpoints (e.g., online, mobile, social media).
• Risk Management: Identify and mitigate risks related to digital transformation projects, including those related to technology failures or resistance to change.
• Digital Skill Development: Lead the upskilling and reskilling of employees to work with new technologies and processes.

This role is highly strategic and requires a balance of leadership, technology acumen, and business insight. The person in this role would typically report to the Chief Operation Officer (COO), or directly to the Managing Director/CEO, depending on the structure.

Overview

We are seeking a dynamic and experienced Head of Sales for recruitment service business to join our leadership team and spearhead business growth in the recruitment industry. The ideal candidate will bring exceptional sales skills, strategic insight, and a strong understanding of recruitment market dynamics.

Key Responsibilities

• Develop and implement sales strategies to achieve company objectives and revenue targets.
• Identify and capitalize on new business opportunities while nurturing strong relationships with key clients and stakeholders.
• Analyze market trends and competitor activities to guide strategic decision-making.
• Collaborate closely with recruitment teams to align on client needs and enhance placement success.
• Monitor financial performance and execute strategies for improvement.
• Take full ownership of the sales process, driving results and ensuring consistent achievement of targets.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• Experience in the recruitment industry, with a focus on Sales or 360 Recruitment Consultant
• Proven track record of developing and executing strategies that drive revenue growth and meet business objectives.
• Excellent sales, analytical, negotiation, communication and interpersonal skills.

Overview:
We are a well-established, publicly listed recruitment company based in Singapore. As we continue to expand, we are seeking an experienced leader to head our recruitment services division. The ideal candidate will bring extensive recruitment experience, proven leadership abilities, and a deep understanding of the permanent and/or executive search landscape.

Key Responsibilities:

• Develop and implement a comprehensive strategy for permanent and/or executive search hiring that aligns with company goals and market demands.
• Identify emerging trends and opportunities in the recruitment space to enhance service offerings.
• Lead, mentor, and develop a team of recruitment professionals, fostering a culture of excellence and continuous improvement.
• Set clear performance expectations and provide regular feedback to team members.
• Identify and secure new clients while maintaining strong relationships with key clients by understanding their hiring needs and ensuring exceptional service delivery.
• Oversee the entire recruitment process, ensuring a seamless experience for candidates and clients.
• Implement best practices in candidate sourcing, assessment, and selection to attract top talent.
• Monitor industry trends and competitive landscape to inform recruitment strategies and adjust offerings as necessary.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 7 years of experience in recruitment service business, with at least 4 years in leadership roles focused on permanent hiring.
• Proven track record of achieving recruitment targets and driving business growth.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication, negotiation, and interpersonal skills.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The role holder serves has a business partner to the whole of MINDS for all accounting related matters. He/she ensure smooth day-to-day running of the accounting and finance operations. The role holder reports directly to the Director Finance.

The role holder will be responsible for overseeing the preparation of financial reports, analysis of variances, serving as business advisors, implementation of financial process improvement and ensuring financial controls are adequate and effective. He/she is also responsible in ensuring compliance with regulatory and funding bodies requirements with regards to financial reports.

Oversee the General Ledger, Accounts Payable and Accounts Receivable Functions

• Manage month-end and year-end close processes. Ensure closing are timely completed with Management reports and analysis
• Oversee the management cash flow and planning
• Ensure quality control over financial transactions and financial reporting
• Develop, document, and monitor business processes and accounting policies to maintain and strengthen internal controls.
• Suggest and oversee updates and improvements for accounting systems
• Coordinate and direct the preparation of the budget, financial forecasts and report variances
• Coordinate financial data analysis
• Coordinate the preparation of funding and regulatory reporting.
• Research technical accounting issues for compliance
• Preparation of Financial Statements for audit
• Liaise with statutory auditors and funders
• Provide relevant financial data and information to stakeholder to facilitate decision making process
• Involved in assigned projects to provide financial advices
• Additional controller duties as necessary

• Degree in Accountancy, ACCA or equivalent

• Minimum of 8 years of relevant experience with strong technical accounting knowledge.
• Experience in Oracle NetSuite, fund accounting, social service sector and/or good IT knowledge with reporting building skills are advantageous.
• Good writing and communication skills.
• Strong business acumen.

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1