Total 204 customer service manager job vacancies in d06 beach road high street

Job Description

Responsibilities:

• Welcome and attend to customers when they arrive for their scheduled appointments
• Manage customer appointments and room reservations
• Attend to telephone inquiries
• Perform registration, payment collection, data entry and administrative duties to customer
• Ensure all customer inquiries and complaints are handled promptly and professionally
• Any ad-hoc duties assigned

Requirements

• Experience not required, though it will be helpful
• Proficiency in English, a moderate level of speaking Mandarin is an advantage
• Customer-centric with positive work attitude, excellent communication and interpersonal skills
• Pleasant personality
• Singaporean or PR may need to apply

Other Benefits

· Good Basic Salary

· Comprehensive Training Provided

· Uniforms Provided

· Insurance Coverage

· Good Career Advancement Opportunity

· Can arrange off days on Sundays and Public Holidays

Job Description:

We are seeking a dedicated and customer-oriented First Level Helpdesk Support Agent to join our team. The ideal candidate will be responsible for handling public-facing hotline inquiries, providing first-call resolution, and ensuring a seamless customer experience. The role involves interacting with users via multiple communication channels, including phone calls, emails, and chatbot responses.

Key Responsibilities:

1. Hotline Support:Respond to incoming calls from the public-facing hotline.
   Provide first-call resolution by advising users on issues and troubleshooting problems.
   
2. Coordination and Escalation:Liaise with other support or product teams as required to resolve user requests and issues promptly.
   Ensure all incidents are properly documented, tracked, escalated, notified, and followed up.
   
3. Outbound Communication:Perform outbound calls to users who request callbacks to address their concerns.
   
4. Email and Chatbot Management:Handle emails assigned by the team leader.
   Respond to user queries via chatbot communication effectively and professionally.
   
5. General Duties:Manage stress while handling calls from the public and addressing diverse issues.
   Adhere to established support procedures and protocols.
   

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle stressful situations while maintaining professionalism.
• Good problem-solving abilities and a customer-first attitude.
• Basic IT knowledge to assist users effectively.
• Flexibility to work shifts, including weekends and public holidays.
  

Pay Band: 4 / Grade H
Location: Napier Road, Singapore

Department : Exams Customer Services

Contract Type: Indefinite Local Contract

Role Purpose:

To provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations and enable the British Council to meet its corporate objectives.

Main accountabilities but not limited to the following:

Enquiry Handling

• Answer first level enquiries received in person, by mail, email, telephone, or social media on relevant aspects of the UK and the British Council’s activities in a friendly and professional manner, invoking the principles of TIE in line with Customer Service standards.
• Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward.
• Able to give accurate information on all services offered by the British Council, and to give customers the correct brochures, application and registration forms.
• Support test takers who want to register online at our premises.
• All feedback and customer comments are passed on to the Assistant Manager - Customer Service within one working day and recorded in writing.
• To communicate with internal and external personnel in a professional and enthusiastic manner.

Registration

• Register Exams candidates in a professional and friendly manner, while adhering to the procedures in place.
• Cross-sell relevant British Council services and products where appropriate.
• Understand customer needs and turning enquiries into sales.
• Work extra hours during registration period, if required

Standard For Collection And Handling Of Income

• Handles payment received from examination registrations.
• Responsible for generating and issuing payment links to customers for any required fees or charges.
• Ensures the payment link is accurate and provided to the customer promptly via the appropriate communication channel.
• Verifies payment completion before proceeding with the requested service or action.

Accurate Databases / Records, and Projects

• All databases and records, and information files are kept up to date in line with requirements outlined by AM – Customer Service.
• Make sure that information brochures/ leaflets are always replenished and are available.
• Responsible for updating relevant knowledge files and databases /web/ design posters in line with requirements outlined by AM-CS.
• Specific projects and responsibilities given to each member of staff are carried out in line with expected objectives.
• As duty officer ensure that designated tasks for the relevant shifts are completed.

All above accountabilities, duties and responsibilities should comply with standards and guidelines incorporated in the Global Policy Framework (e.g., Code of Conduct, Global Policy Statements, Child Protection (CP), Equality, Diversity, and Inclusion (EDI), Information Knowledge Management (IKM), ICT standards (e.g., Acceptable Usage of IT standards).

Role specific knowledge and experience

Minimum/essential

• Selling skills (confident and effective in up-selling and cross-selling British Council products)
• Competent IT and numeracy skills
• Accuracy (very high level of accuracy is required for all tasks)
• Excellent customer care skills across multiple channels

Desirable

• Knowledge of CRM
• Complaints handling

Requirements

• Diploma/Degree in any discipline
• At least 2 years’ experience working in a customer service role, preferably in the service industry.
• Excellent written and oral communication skills in English. Having ability to communicate in Chinese language is an added value.
• The successful candidate will work a 5-day week between Monday-Saturday with a scheduled day off. Additional hours will occasionally need to be worked, particularly during peak examination periods.

Additional Information

Conditions of Employment: Local Direct Hire

• Applications are welcomed from candidates currently in the location with a natural right to work.
• Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Job title: Customer Service Assistant

Location: 6001 BEACH ROAD GOLDEN MILE TOWER SINGAPORE 199589

Working hours: 5pm - 3am

Salary: $3000-6000/month

Description:

1. Build and entrench clients' relationships

2. Provide clients with regular market updates, understanding their financial needs and recommending appropriate wealth management products

3. Handle customers feedback

4. Follow up with customers needs and build good relationship

5. Promote company events

6. Familiar withe company products and increase company revenue

What's in it for you

Proven training structure to guarantee your success

Earn perpetual passive income upon successful sales

Earn perpetual management fee once promoted to manager

Enjoy work life balance

Preference: Full-time job

We're looking for a friendly and efficient team player to join us in Katong! If you have a warm, helpful attitude, enjoy fast-paced work, and can handle multiple tasks with ease, we’d love to hear from you! Here’s what we’re looking for:

✨ Skills Needed:

• Sweet and courteous customer service skills

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Scope

- Resolve request, issues and handle customer inquiries.
- Proactively coordinate with sales team on communicating on customer requirements
- Achieve 90% on time delivery for customer requests
- Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment and fast turnover of inventory
- Update and maintain accurate records on customers' status
- Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
- Providing on job training

Requirement
- Minimal prior experience welcomed
- Proactive and always seeking new ways to improve yourself and your role
- Only serious candidates will be considered

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Your role

Digital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations, exert strong executive presence and be comfortable interacting with Senior Leaders from the world’s largest companies on a regular basis.

What you’ll do

· An ambassador – You will be an advocate for our customers. collaborate and align across global functions with complete transparency

· A catalyst – You will spark initiatives of change, success, and consistency

· A driver – You will be a reliable driver. We are on it, and we own it with a sense of urgency

· Owner – You will proactively communicate well and follow-through until we close the loop. You will exemplify trustworthiness and accountability

· A difference maker to our Customers and our Stakeholders

· Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs

· Execute life-cycle events throughout customer’s time with the company, including Closed Loop Management, Onboarding, Training, Implementation, Service Reviews, KPI/SLA Tracking, Escalations Management

· Leverage your relationship with customers along with our in-house tools/scorecards to ensure we are meeting all customer requirements and identifying ways to improve their experience with the company. Regularly meet with customers to ensure we are aligned with their needs.

· Partner with our Sales and Portfolio teams to execute renewal agreements and identify customer customers that may be candidates for expansion to colo, scale and/or hyperscale solutions.

· Proficiency in following competencies

· Critical Awareness (Exceptional organizational skills, Sense of Urgency, Time Management , Ensures accountability)

· Corporate Acumen (Executive savviness, Financial acumen, Thinking Global, Thinking about sales without being in sales)

· Communications (Responsive and Reliable, Sets expectations early and follows through often, Says no when appropriate, Solid written and verbal communications)

· Conflict Resolution (Deals well with conflict, Problem solver, Growth mind-set, Maintaining a positive attitude)

· Collaborative (Cross-functionally aligned, Trustworthy, Leveraging resources wisely, Self-awareness)

· and many more....

What you’ll need

· Bachelor’s degree in business, Marketing, IT/Engineering or a related field from a 4-year accredited university

· 5-7 Years’ Operations Experience, preferably working within Tech, Telecom, Network Operations or a related field

· Strong Understanding of Data Center Ops (e.g. – Fire Safety, Mechanical, Electrical) and the ability understand customer needs

· Proficiency in Microsoft Office Suite

· Familiarity with the following systems (Preferred but not required)

o SAP

o Yardi

o FNT

o DCIM

o Qualtrics

o Salesforce

o ServiceNow

o Microsoft BI

o Oracle

o Gainsight

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are looking for an experienced and empathetic Customer Service Manager to lead and elevate our customer support operations. This role is critical to ensuring a seamless and positive experience for all customers, reflecting Sunnystep’s commitment to comfort, sustainability, and exceptional service. The Customer Service Manager will oversee a team of support specialists, manage customer inquiries, and implement strategies to enhance satisfaction and loyalty.

You will also be responsible for:

• Customer Service Leadership
  Develop and implement a customer service strategy aligned with Sunnystep’s brand values and business goals.
  Lead, mentor, and motivate the customer service team to deliver exceptional support.
  Set and monitor performance metrics to ensure high-quality service and operational efficiency.
• Customer Support Operations
  Oversee daily customer interactions across all touchpoints, including email, phone, live chat, and social media.
  Handle escalated customer concerns with professionalism and a solutions-oriented approach.
  Ensure prompt resolution of customer issues, maintaining a balance between customer satisfaction and business needs.
• Customer Feedback and Insights
  Collect and analyze customer feedback to identify pain points and opportunities for improvement.
  Collaborate with cross-functional teams to address recurring issues and enhance the customer journey.
  Advocate for the customer by sharing insights that guide product development and service improvements.
• Process Optimization
  Continuously improve customer service processes, workflows, and tools to enhance efficiency and effectiveness.
  Implement systems for tracking and reporting customer service KPIs, such as response time, resolution time, and satisfaction scores.
  Ensure compliance with company policies and procedures in all customer interactions.
• Training and Development
  Develop and deliver training programs to upskill the customer service team on products, brand values, and customer engagement techniques.
  Foster a culture of continuous learning and professional growth within the team.
  Keep the team updated on new product launches, policies, and processes.
• Technology and Tools Management
  Evaluate and implement customer support software and tools to streamline operations.
  Ensure the team leverages CRM systems to maintain accurate records of customer interactions.
  Stay updated on emerging trends in customer service technology to recommend enhancements.

We would want to speak with you if you are / have –

• Experience: 5+ years in customer service, with at least 2 years in a leadership role. Experience in footwear, retail, or lifestyle brands is a plus.
• Customer-Focused: Deep understanding of delivering exceptional customer experiences and building customer loyalty.
• Problem-Solving: Strong ability to resolve issues effectively and efficiently.
• Leadership: Proven track record of managing and developing high-performing teams.
• Communication: Excellent verbal and written communication skills, with the ability to convey empathy and professionalism.
• Technical Skills: Familiarity with customer support tools (e.g., Zendesk, Salesforce, or similar) and analytics platforms.
• Education: Bachelor’s degree in Business, Communications, or a related field preferred.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly Customer Service and Operations Coordinator (Full-Time) to join our joyful team at our Marine Parade location.

Why choose us?

Our team is the heart of our music school so we work hard to create place where you will be proud to work here every day. Below are some of the benefits we offer:

· Competitive Salary and Bonus Incentive Programs

· Paid Annual Leave and Medical Leave

· Medical Insurance Coverage

· Mentorship and training support

· Fun, energetic environment where the entire team often collaborate musically together

· Employer sponsorship of related certification/skills development

· Special rates for music lessons at our school

· Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment Requirement:

· Commitment levels: Full-Time 42 hours/week, on-site (5 days per week)

· Available to work on weekends (9am-5pm) and weekday afternoons/evenings (11am-7pm)

Role & Responsibility:

Sales

• Respond effectively to enquiries (walk-in customers, online, email, phone) and proactively manage customer leads to encourage trial sign-ups
• Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Service

• Oversee day-to-day operations and administration at the centre
• Maintain and organize software used for scheduling, customer management, invoicing
• Prepare and send student invoices accurately and on-time
• Coordinate communications between the school, parents, students, and teachers effectively

School Activities, Marketing & Promotions

• Support marketing/promotion activities when requested
• Help plan or coordinate school activities such as concerts, workshops, camps, programs

Help create a friendly, positive, and professional environment within the school

• Greet students/parents and create a warm, welcoming environment
• Build and maintain good relationships with parents and students
• Assist with training/orientation new team members

We’d love to hear from you if:

• Business or music related diploma or degree
• You have at least 1 year experience working in music or education/tuition related industry OR in customer-facing or operations related roles
• You possess key skills for the role: personal initiative, detail-oriented, team player, problem solving, multi-tasking, reliable, and responsible
• You smile A LOT with a friendly, cheerful personality and confident communication skills
• You enjoy working with children and teens
• Skills/Experience related to music, performance arts, or music production a BONUS
• Fluent in Mandarin a BONUS

To apply, please send your CV and Cover Memo to [email protected]. We look forward to hearing from you!

Job Scope

· Receive and welcome the visitors with a polite and cheerful disposition

· Register and enroll visitors facial recognition efficiently and accurately

· Provide efficient queue management and crowd control where needed

· Protect and maintain accurate and updated visitor records according to PDPA requirements

· Key management including issue, return and accounting for all keys on a daily basis

· Able to multitask and to work fast

· Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

· Monitor attendance and prepare report as needed.

· Comply and adhere to SOPs, policies, guidelines and processes

· Flexibility to change roster should there be a need to.

· Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

To participate in digitisation exercises, organising files and documents as necessary.

Requirements

· Track record for excellent Customer Service

· Able to learn quickly and adapt to changes.

· Good interpersonal and communication skills

· Good command of English (written and spoken).

· IT savvy and familiar with common software.

· WSQ certification in customer service is an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description:

You will provide quality and personalized one-stop information service for the clinics. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms

Job Responsibilities:

· Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services.

· Manage all dial in booking and WhatsApp/online scheduling.

· Schedule appointments and manage patient records accurately.

· Address patient’s concerns with empathy

· Collaborate with medical staff to resolve issues efficiently.

· Maintain confidentiality in compliance with PDPA regulations.

· Support administrative work and other duties as assigned.

Job Requirements:

· Minimum GCE O Levels with at one year experience in a customer service role.

· Experience in call centre, customer service or healthcare industry will be advantageous

· Excellent team player with strong interpersonal and communication skills

· Customer-oriented and highly adaptable in a dynamic and fast-paced environment

· Proficient in Microsoft Office applications

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

What You Will Do:

The Senior Player Support Specialist serves as a crucial support and escalation point within the customer service team, handling specialized and complex issues, coordinating cross-departmental resources, and providing professional support for specific modules. This role requires deep knowledge of the gaming industry and strong problem-solving skills to ensure that player issues are resolved quickly and effectively.

• Manage and resolve escalated issues within specific modules (including game systems, content, quality assurance, payments, account management, compliance, etc.), particularly those requiring in-depth technical or knowledge-based support
• Provide daily support and technical consultation to the collaborative team, ensuring they can efficiently address player issues and needs
• Monitor and compile common issues reported by players and assist in maintaining the internal knowledge base for the support team
• Identify areas for optimization and potential risks in workflows, assisting the team in improving processes to enhance the overall efficiency and service quality of the player support team

What We Are Looking For:

Language Proficiency:

• Proficient in English.

Experience and Skills:

• At least two years of experience in game customer service or technical support, with experience in specific customer service modules such as payments, compliance, or quality assurance preferred
• A deep understanding of the gaming industry with extensive gaming knowledge, particularly familiarity with Genshin Impact, Honkai: Star Rail, and Zenless Zone Zero is a significant advantage
• Strong problem analysis and resolution skills, capable of independently handling complex issues

Personal Attributes:

• Excellent communication skills and a strong spirit for team collaboration
• High resilience to stress, capable of maintaining efficiency in a demanding work environment
• Detail-oriented, and responsible, with a strong customer service mindset and a continuous improvement attitude
• Ability to manage multiple tasks and work efficiently in a fast-paced environment

Working Conditions:

• Ability to work in a fast-paced environment
• Flexibility to work in shifts, including weekends and holidays when required

Job Responsibilities

• Greet and welcome customers with a warm, friendly, and professional demeanor
• Take orders from customers and provide recommendations on the menu, including our specialty dishes and drinks
• Serve food and beverages efficiently and in accordance with restaurant standards
• Ensure all guest needs are met promptly and with care, maintaining a high level of customer satisfaction
• Collaborate with kitchen staff to ensure accurate and timely delivery of food and beverages
• Assist with setting and clearing tables, ensuring the dining area is clean, organized, and inviting
• Handle customer inquiries, complaints, and special requests in a courteous and professional manner
• Process customer payments accurately using POS (point-of-sale) systems
• Ensure that the restaurant is fully stocked with necessary supplies and assist with inventory management as needed
• Adhere to all health, safety, and hygiene regulations
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Previous experience in a customer service or restaurant setting preferred, but not required
• Passion for Japanese cuisine and culture is a plus
• Knowledge of Japanese food and drink (sake, tea, sushi) is an advantage
• Excellent communication and interpersonal skills
• Ability to work efficiently in a fast-paced, team-oriented environment
• Positive attitude, strong work ethic, and a professional appearance
• Ability to multitask and handle stressful situations with grace
• Willingness to learn and grow in a hospitality-focused environment
• Required to work weekends, and holidays

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available (Singaporean and Student are welcome)
• Salary will base on experience
• Resume can email to [email protected]

Position Overview:
We are seeking an attentive, professional Service Crew member to join our esteemed team. The ideal candidate is passionate about hospitality, demonstrates a strong commitment to customer satisfaction, and upholds our high standards of service. As a member of our Service Crew, you will play a crucial role in delivering a memorable dining experience by providing warm, personalized, and attentive service to our guests.

Key Responsibilities:

• Greet and seat guests promptly, creating a welcoming atmosphere.
• Accurately present menu options, offer recommendations, and answer any guest questions.
• Serve food and beverages with precision, ensuring each dish meets presentation and quality standards.
• Monitor guest needs throughout the meal, promptly addressing any requests or concerns.
• Maintain cleanliness and order in the dining area, ensuring tables are set to perfection.
• Collaborate with kitchen staff and management to ensure seamless service.
• Follow all food safety and hygiene standards, ensuring compliance with the restaurant's protocols.
• Handle guest feedback professionally, demonstrating a commitment to guest satisfaction.

Qualifications:

• Previous experience in a mid- to high-end restaurant setting is highly preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail, with the ability to work gracefully under pressure.
• A friendly, professional demeanor, with a commitment to hospitality and customer service.
• Flexible availability, including weekends, evenings, and holidays.

Job Summary

Crew Members perform essential duties in many different areas within the restaurant, including Cashier, Grill, Dressing, Fries, Lobby, Milkshake stations and Morning Preparation, and provide friendly, fast and accurate service in order to ensure an excellent customer experience.

Role Responsibilities

• Excels in performing essentials tasks including Lobby, Cashier, Grill, Dressing, Fries and Milkshake.
• Maintains friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Ensures the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.
• Works as a team player to support other employees in completing their tasks.
• Completes all other duties.

LANGUAGE ABILITY: Good verbal and written communication skills are necessary. The ability to read, write and comprehend instruction is necessary.

MATH ABILITY: This position requires basic math skills.

COMPUTER SKILLS: Basic computer skills are required in order to operate POS (cash registers) systems.

PHYSICAL DEMANDS: This position will require long periods of standing on hard surfaces, occasionally in warm temperatures. There is also likely to be extensive lifting or supplies and materials and moderate to loud noise. The use of hands and arms to reach for, grasp and manipulate objects is required. Finger dexterity may be required for cash register use. There will be constant exposure to hot equipment and oil throughout the work day.

CERTIFICATION: Food and Hygiene Certification is mandatory*

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

• Prepare the restaurant for opening and closing
• Dress the tables with the correct number of place settings, including crockery, silverware, glasses, and napkins.
• Maintain restaurant's overall cleanliness at all times
• Readily stand by at the pass, pick up dishes which are ready to be presented to the guest
• The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Proactive and able to anticipate guests' needs.
• Assisting station-in-charge to ensure that all guests’ needs are met, and to detail tables in between courses.
• Refresh the table with finesse once guests have finished their starters and main course (each course)
• Other additional task includes setting up and breaking down tables, restocking supplies, using the glassware dishwasher and other cleaning duties

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Part Time Service Crew

$12-$14/hr

Have to clock minimum of 28 hours, 4 days a week

Job Scope:

• Assist with daily operation;
• Work in a team along side Operational Manager;
• Serve customers orders
• Ensure overall cleanliness and tidiness of establishment;
• Follow food hygiene practices;
• Take orders from customers and ensure their needs are met;
• Check stocks and update stock list when needed;
• Will be taught simple mixing of drinks

Experience in similar working environment preferred.

Fun and fulfilling working environment!

Tips sharing

Food provided

Performance Bonus

Transport provided

Transport home provided if work till 12am and beyond.

Required to work on Fridays and Saturdays depending on situation.

Rotating shift depending on staff availability.

Can start immediately.

SMS: 98320936 (Ms Ong)

Job Description:

• Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenance
• Learn and understand the hotel's standard operating procedures and policies
• Ensure guest satisfaction and handle guest complaints as needed
• Assist in hiring, training, and supervising staff
• Conduct regular inventory checks and order supplies as needed
• Assist in preparing financial reports and budgets
• Attend meetings and training sessions as required
• Perform other duties as assigned by the hotel management team

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or related field preferred
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing work schedules and environments
• Basic knowledge of hotel operations and guest services
• Positive attitude and willingness to learn
• Ability to handle multiple tasks and prioritize responsibilities

Role:Service Desk Engineer L1

JD:

Must have Talent / Skills
• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude
• Process Driven
• Able to liaise with Customer for daily operations
• Minimum a diploma in Information Technology or equivalent
• Minimum 2 years of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

Come Join us as a part time service crew member!

Job duties include:

• Greet and coordinate the seating of guests
• Ensure guests’ requests are not delayed during the operations of in the Restaurant
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries