Total 11,963 customer service manager job vacancies in Singapore

Are you ready to lead and innovate in the world of cash network management? At JPMorgan Chase, we offer you the opportunity to drive strategic growth and regulatory excellence. As a Vice President, you'll manage critical relationships, influence key stakeholders, and shape the future of our network. Join us to enhance your skills, lead impactful projects, and be part of a team that values excellence and innovation.

As a Network Manager - Vice President within our Cash Network Management team, you will be accountable for managing agent bank relationships and ensuring compliance with legal and regulatory requirements. You will collaborate with cross-functional teams to align our network capabilities with business strategies. This high-visibility role offers you the opportunity to influence senior leadership, drive market advocacy, and contribute to a culture of excellence.

Job responsibilities:

• Manage agent cash bank relationships and ensure compliance with legal and regulatory requirements in selected markets

• Develop a deep understanding of cash payment systems, products, and operational processes related to Cash Management and Treasury

• Complete due diligence and assessment reports for assigned markets and agent banks within deadlines

• Identify and mitigate risks impacting J.P. Morgan’s businesses and stakeholders by collaborating with cross-functional partners

• Maintain strong relationships with business lines and partners, articulating key strategies and requirements

• Analyze provider and network capabilities, providing recommendations to business partners and stakeholders

• Provide thought leadership on market and regulatory changes, assessing impacts on businesses and clients

• Drive advocacy and deliver agent bank changes based on due diligence, business, and client needs

• Communicate market information swiftly and respond to market-specific inquiries and escalations

• Achieve and negotiate fee reductions through pricing strategies and data analysis

• Support audit requirements, participate in new business initiatives, and manage crisis events in covered markets

Required qualifications, capabilities, and skills:

• At least Bachelor’s Degree in Finance, Business, or related disciplines

• At least 10 years of experience in financial services industry

• Have expertise in the payments industry, including products, systems, and regulatory environment

• Demonstrate strong experience in Third Party Oversight, risk, control, and regulatory management

• Exhibit strong relationship management, influencing, and negotiation skills

• Possess strong communication, interpersonal, and project management skills

• Show ability to make sound judgments under pressure and connect various insights

• Identify and negotiate innovative solutions to challenges and issues

• Be self-motivated and capable of working across global teams and developing partnerships within J.P. Morgan

• Pay attention to detail while developing a strategic approach

• Display strong analytical skills for risk assessment and be a team player in a dynamic environment

Preferred qualifications, capabilities, and skills:

• Previous experience working with agent banks, Financial Market Infrastructures (FMIs) or non-bank financial institutions preferred

• Previous Network Management experience will be a plus

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ac8b7e332c18eb76f9ccb0783e801a53

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

• Designing, installing, maintaining, and supporting the operation of the organization’s systems and networks.

• Responsible for managing SDLC and new systems implementations for streamlining operations within time and cost parameters as per organizations’ quality standards.

• Write technical procedures and documentation for the applications including production support procedure, user configuration guide.

• Provide technical expertise and solutions in integrating group solution with local systems and to support and enhance existing applications.

• Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

• Defines the detailed object design and interaction, method level implementation details, and code structure needed to implement the technical design and product architecture.

• Review high level design to ensure the application is build-able.

• Creating detailed network and system architecture diagrams.

• Perform root cause analysis in defect resolution and while debugging.

• Providing technical direction and support during large-scale organizational projects.

• Identifies reuse opportunities and designs for reuse as appropriate.

• Monitoring system performance and troubleshooting issues.

• Conducting regular system audits and software upgrades.

• Leads and guides developers in day to day activities.

• Ensuring the constant availability of technical resources.

• Maintaining and improving the technical standards and procedures to ensure system integrity.

• Collaborating with other team members and departments to understand and develop system goals and functional requirements.

• Training and mentoring junior systems engineers and other team members.

• Documenting system processes and procedures and ensuring that documentation is kept up-to-date.

Responsibilities

• To be the internal expert for the market including market definition, sizing and segmentation, detailed knowledge of the competitive landscape, and intimate understanding of how customers evaluate and purchase from the assigned portfolio.

• To drive the product and services strategy and requirements for his/her solution domain(s) and will develop the business plan for regional penetration and success of the offerings.

• To work with engineering, sales, partners and customers to execute on regional product strategy, go to market executional plan and will have P&L responsibility for their respective portfolio success.

• Product and Market Requirements

• Identify and document product and market requirements for secure networking – SASE, IoT Security, Telco Security Services within the region

• Involved in user and market research to find market demand and points of product improvement.

• Champion an agile customer-centric approach to product and services definition and development

• Product Development

• Work with Delivery and Engineering to develop and maintain compelling product roadmaps that deliver on business requirements

• Work with Operation to develop E2E in both quote to sales process and backend systems

• Define, elaborate and communicate high quality feature requirements

• Collaborate with other stakeholders on a customer journey through digitalization

• Create product playbooks, sales materials and documentations related to assigned offering portfolio

• Participate in pertinent Agile ceremonies (release/sprint planning, daily stand-ups, sprint reviews, etc.) when required

• Business Planning & Development

• Create the product strategy and approach to meet business targets and objectives

• Identify key growth opportunities with the addressable market and base

• Work with cross functional teams to ensure successful Go to Market execution and design new product features

• Lead and be an active participant in execution of go-to-market and launch activities for offerings

• Product P&L

• Operate the business as a P&L owner, maximizing revenue opportunity while managing cost and EBITA results.

• Work with cross functional teams for annual operation plan

Requirements

• Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System.

• 5 to 7 years of experience in Product Management/Product Marketing/Presales/Business Development experience in the network and telco space, managing enterprise-class offerings in a regionally/globally environment

• Experience in SD – WAN, SSE, Network Security, 5G, IoT, Cloud, Cyber Security Managed Security Services

• Understand telco and connectivity services

• Experience in Financial Management and Process Management

• Experience in using product management tools – Miro

• Understanding of AI and Data Modeling

• Good to have:

• CISSP, CCNA, Zscaler, Fortinet, Palo Alto, Cisco, HPE Aruba, Cloudflare Product Management certification

• Excellent presentation and communications skills, to both internal and external stakeholders, both oral and written

• Highly organized, self-directed business style, with strong ability to prioritize.

• Excellent people skills to interact with colleagues, cross-functional teams, and third-parties.

• Must work well in a team, fast-paced, and deadline-driven environment.

• Preferably with Cybersecurity and Network Industry and community engagement experience.

• Good to have:

• Product marketing experience – such as leveraging social media and digital platforms, strategic marketing planning

Licence no: 12C6060

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Job Responsibilities:

• Point of contact for the retail business in Singapore for all HR related matters
• This is not limited to employee onboarding, payroll, claims and annual leave processes, implementing new HRIS, employer branding etc
• Responsible for monthly payroll processing/checking (30+ HC) + corporate office (abt 20 HC), insurance renewal and office administrative tasks for the Group and retail entities based in Singapore
• Liaison with the Union on all tripartite matters and collective agreement
• Support and leading HR transformation projects aiming to enhance operational efficiency, employee experience and organization culture
• Responsible for end-to-end recruitments across the board
• Manage the employee full life cycle from hire to retire
• Any other ad hoc duties as assigned

Job Requirements:

• At least 5 years of HR experience, preferably in the retail industry will be advantage
• Keen in HR Generalist and regional HR Transformation projects
• Have a mindset for continuous improvement (pro-active to reach out for clarification) and technical savvy
• Strong knowledge of Singapore and Malaysia employment laws and practices
• Possess good communication and interpersonal skills
• Good planning and organizing skills
• Knowledge of TimesSoft would be an added advantage

Interested candidates, submit MS Word resume to [email protected] or contact +65 62251232

Are you ready to lead transformative IT projects that directly benefit the public? Join us as a Senior Project Manager (IT Infrastructure) and play a pivotal role in driving critical infrastructure migrations that enhance public service delivery and resilience. This is your chance to leave a meaningful impact while advancing your career in an environment that values innovation and collaboration.

Why This Role Matters

As a Senior Project Manager, you’ll spearhead the migration of the Data Centre (GDC), ensuring seamless transitions that modernize infrastructure and improve operational efficiency. This role combines technical expertise, strategic planning, and stakeholder management to deliver outcomes that strengthen public sector capabilities.

What You’ll Do

1. Drive High-Impact IT Infrastructure Projects

• Lead end-to-end management of the GDC migration project, including data centre setup and tracking application migrations.
• Develop comprehensive project plans, manage timelines, and ensure budgets align with objectives.
• Identify, mitigate, and manage risks throughout the project lifecycle.

2. Ensure Operational Excellence

• Oversee procurement processes and maintain up-to-date RAID (Risks, Assumptions, Issues, Dependencies) logs.
• Escalate critical matters promptly to ensure swift resolutions and smooth progress.

3. Facilitate Stakeholder Collaboration

• Lead Project Steering Committee (PSC) meetings, providing clear and timely updates on status, risks, and decisions.
• Collaborate effectively with external partners (e.g., GovTech, CSA, vendors) and internal teams to ensure compliance with governance processes.

4. Build Resilient IT Infrastructure

• Drive disaster recovery and business continuity planning, ensuring systems remain robust and secure.
• Implement value stream mapping and process improvement techniques to optimize project outcomes.

What We’re Looking For

Qualifications:

• Experience: Minimum 10 years in project management, specializing in large-scale IT projects, particularly data centre and cloud setup and migration.
• Expertise: Strong knowledge of IT infrastructure, including compute, network, storage, and cybersecurity.
• Certifications: Project management credentials (e.g., PMP, PRINCE2) and familiarity with Agile methodologies.
• Resilience Planning: Experience in disaster recovery and business continuity strategies.
• Process Improvement: Knowledge of value stream mapping and process optimization.

Key Skills:

• Exceptional stakeholder management and communication abilities.
• Proven ability to manage complex projects with multiple dependencies and tight deadlines.
• Analytical mindset with a focus on identifying and solving challenges proactively.

Why Join Us?

• Purposeful Impact: Your work will directly contribute to improving public services, creating a more efficient and resilient infrastructure for citizens.
• Leadership Opportunity: Be at the forefront of large-scale IT transformations that shape the future of government operations.
• Collaborative Environment: Work with top-tier partners and teams, fostering innovation and knowledge-sharing.
• Career Growth: Gain invaluable experience managing complex projects in a high-impact, dynamic environment.

The Account Manager role is Meta’s sales team, focused on enabling businesses to grow by connecting them to customers across Meta platforms using Meta’s advertising solutions.

Account Managers are directly responsible for driving revenue, building relationships and helping clients grow their business results on Meta through client-centric consultation, education, and support. Success in this position requires consultative sales, collaboration with team members and cross functional teams, a willingness to experiment and the ability to thrive in a dynamic, data-driven environment against tight deadlines while maintaining strict attention to details.

Responsibilities

• Manage a portfolio of clients, with a focus on driving revenue and year-over-year growth of the clients to hit or exceed their own revenue goal. Build mutually beneficial relationships with advertisers to grow their spend
• Influence and lead strategic conversations with businesses of all size and complexity
• Become an expert in Meta's solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
• Drive product and best-practice adoption across the portfolio
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve issues

Minimum Qualifications

• Bachelor's degree or equivalent practical experience
• 1+ years of experience in account management, brand management, performance marketing, digital marketing, sales or consulting
• Fluency in Japanese and English is required as this role will manage clients whose usual business language is Japanese and English
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations and adapt to a fast-paced work environment with a passion for making an impact
• Ability to articulate complex data stories, in simple language to customers via day to day communications and regular presentation
• Structured problem solving and quantitative analytical skills

Preferred Qualifications

• Familiarity with Meta's products and business model

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Are you interested in how market demands in APAC & China behaves & evolves, and the impact you can deliver to bring more LEGO Sets into the hands of children?

Apply your demand management experience and operational excellence skills in balancing short term demand and supply to support the business in achieving its objectives!

This will be a 9 months Contract for a maternity coverage.

Core Responsibilities

• Assist the Business Units in achieving operational excellence in important measurements, such as readiness of novelties, availability of retail stocks, and service level to customers and consumers.
• Optimize demand/supply balancing in the operational horizon (up to six months) via in-depth analysis on weekly demand trends and corresponding supply imbalances.
• Work closely with BUs on topline management within operational horizon and ensuring the sync up E2E across Supply Chain
• Bring visibility and analysis on business risks and opportunities via performance analysis to facilitate decision-making
• Collaborate with cross functional teams to support execution of the weekly and monthly processes, and ensuring high coherency and standardization where applicable
• Driving governance of Regional Demand Management tools and processes to ensure coherence

Play your part in our team succeeding

We connect the dots by partnering different teams to balance demand and supply. This is done by driving cross-functional consensus across the operational horizon though collective processes and governance. As markets are at different maturity levels, You will need to show strong analytical approach and influencing skills to both lead both regional and local BU market needs.

Do you have what it takes?

• Tertiary qualifications in project management, such as ones from the Project Management Institute (PMI), or supply chain/operations certification, such as APICS or CPIM, are preferred.
• Min 5 years of work experience in demand and supply management in FMCG industry, with good understanding of retail, planning and stock management strategies
• Strong collaborator management skills, with ability to influence collaborators across end-to-end value chain.
• Analytical approach (qualitative/quantitative) with ability to identify risk and opportunities and proactively implement corrective measures
• Govern regional processes and initiatives with markets, while bringing constructive view points to motivate change & solutions in collaboration with markets.
• Experienced using IT as an enabler for increased performance, working with Power BI, SAP, Advanced Excel & other digital tools.
• Curious and passion for learning!

- Strong stakeholder management skills, with ability to influence stakeholders across end-to-end value chain.

- Analytical mindset (qualitative/quantitative) with ability to identify risk and opportunities and proactively put in place rectifying measures

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Responsibilities

• Maintain the oversight of the process of the assigned product(s) at given CMOs (e.g., from raw materials to primary packaging). Maintain the knowledge and the history of the product(s) process throughout the entire commercial lifecycle since transfer from development to date.
• Liaise with Head at global level and act as the representative in assigned SRTs, with matrix reporting to the Supplier Relationship Manager (SRM). Align work packages to support the overall CMO strategy and SRT direction. Work in close collaboration with EM&S SRT functions (Quality Assurance, Regulatory Affairs, Supply Chain, etc.), and establish partnership with CMOs with focus to ensure and improve product process capability, to keep up to date the knowledge of process and to maintain the product quality and the manufacturing / packaging processes in constant state of validation.
  Oversee and ensure maintenance of technical documentation such as product specific Quality Risk Analysis (QRAs).
• Track CPV parameters provided by the CMOs. Monitor all critical variables and key variables as appropriate for the assigned product(s) (Critical Process Parameters CPP, In Process Control IPC parameters, Quality Attributes, Characteristics of raw materials. etc.) using statistical analysis and conducting regular product specific data trending, contributing to the CMO Balanced Scorecard where relevant. Understand and run data trending and statistical analysis where needed. Ensure data and trending is shared within SRT and conclusions aligned with the CMO.
• Provide the necessary data for the technical activities involved in transferring a product and its process(es), focusing on existing knowledge, through the appropriate documentation and supporting at the giving/receiving site, as needed.
• Initiate and support investigations and improvement projects (quality, efficiency), based on the above data analysis, involving cross-functional teams.
• Provide all necessary information to perform the validation documentation, align with other process experts (i.e., CDMOs / CLOs) to organize, review and approve the study plans and samples management. Technical Manager is in lead for process qualification and validation. Supports other experts to assess the need to plan validations / re-validations / verifications, consulting approving and reviewing the process validation master plan, together with the Validation Lead or Validation Experts from the CMO. Compiles and approves both qualification / validation Protocols and Report

Requirements

• BSc. In Pharmacy, Pharmaceutical Technology, Chemistry, Engineering, or equivalent scientific degree. Desirable MSc. or equivalent experience
• Minimum 5-8 years experience in pharmaceutical and chemical manufacturing process development and lifecycle management as Production Manager, Process Development Expert, or comparable
• Comprehensive know how in pharmaceutical or chemical technologies such as API, Drug Product formulation, fill and finish (i.e., solutions, emulsions, and suspensions)
• Project Management and team leadership experience
• Sound experience of data handling and applied statistics is a must.
• Fundamental understanding of international regulatory cGxP requirements across multiple health authorities is a plus.
• Fundamental understanding of standard pharmaceutical analytical testing and methods development.
• 5S / 6S Lean Six Sigma Certification
• 1 year contract with full benefits (21 days annual leave, medical + completion bonus), MNC, high chance of conversion to perm.
• Job Reference: L7384VWX

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd
Tel: 6950 9754
EA Registration Number: R22110899
EA License number: 02C4944
EA Personnel: Celeste Wong Xin Yann

Key Responsibilities:

• Directly report to the Regional Franchise Director and be responsible for developing and implementing regional marketing strategies in line with our regional oncology business strategy. You will collaborate with cross-functional teams, engage with key opinion leaders, and provide market insights to support our core business activities. Your role will involve working with the sales team and driving the success of our products in the markets through enhancing awareness, demand and adoption within the territories
• Collaborate with the regional leadership team to develop comprehensive marketing strategies that align with our regional business objectives
• May be assigned as liaison with selected business partners to ensure alignment on product development, registration timelines and commercial development plans.
• Provide guidance and coordinate with local medical & marketing teams to drive brand strategies, launch readiness and tactics.
• Build and maintain relationships with Key Opinion Leaders (KOL), Payers, Healthcare Professionals in the region, leveraging their expertise to gain valuable insights into oncology therapeutic area. Plan and engage KOLs and medical societies in alignment with business strategies
• Deliver annual marketing plans and oversee the creation of marketing materials, including sales aids, presentations, product documentation, and digital content, coordinating with cross-functional teams to ensure message consistency and relevance to drive overall brand strategy, brand equity and architecture
• Monitor and analyse key marketing performance metrics, leveraging data to optimize marketing programs and adjust strategies as necessary
• Stay abreast of industry trends, best practices, and emerging treatments to continuously innovate and elevate marketing strategies
• Lead and/or guide market access strategies towards successful reimbursement and innovative access programs to drive optimal patient access
• Review and approve promotional materials to ensure accuracy and adherence to local/regional compliance
• Perform any other ad-hoc duties as and when assigned by the Company

Job Specification

• At least 8-10 years in pharmaceutical industry in marketing and brand management, preferably in oncology
• Bachelor’s degree in science/pharmacy/business management, or a related discipline
• Proven experience in marketing within the pharmaceutical industry, preferably in a regional or cross-functional role and recent product launches
• Strong understanding of oncology treatment landscape in the region, including regulations, competitive landscape, and market dynamics
• Excellent interpersonal and communication skills, with the ability to effectively engage and influence key stakeholders
• Demonstrated ability to develop and execute strategic plans
• Strong project management skills with the ability to prioritize and manage multiple tasks
• Strong leadership skills required. Strong communication skills required
• Proactive and adaptable mindset with a willingness to take on new challenges
• Fluent in English, both written and spoken

You will lead and manage community service programs, build strategic partnerships with stakeholders, oversee fundraising and member engagement, and manage the division’s budget. You will ensure program policies are effectively implemented, delivering impactful services to beneficiaries while maintaining compliance and governance standards.

The Challengers

Programs

• Develop strategies to enhance community engagement and foster partnerships with stakeholders.
• Build and maintain relationships with organizations, partners, sponsors, and grassroots groups for collaboration.
• Align programs with evolving community needs through strategic analysis and effective implementation.
• Oversee budgets, allocate resources, and evaluate program outcomes.
• Approve beneficiary assistance, ensuring adherence to performance standards and guidelines.

Fundraising & Donor Engagement

• Collaborate on fundraising plans, including events (e.g., flag days, carnivals, charity dinners) and online campaigns.
• Manage donor and partner relationships to secure sponsorships.

Volunteer Management

• Develop and oversee strategies for volunteer recruitment, training, engagement, and retention.

Management & Leadership

• Prepare and manage program budgets, reports, and provide secretariat support to committees and the board.
• Represent the organization in engagements with authorities, agencies, and the public.
• Lead and manage community outreach staff and volunteers.

What it takes

• Bachelor’s Degree in any discipline.
• At least 10 years of experience in social services sector or non-profit organisation, community outreach, partnership building, fundraising, or programme development.
• Strong track record in delivering community impact and in engaging with community work or in working with beneficiaries from vulnerable backgrounds.
• Prior experience in leadership position, managing teams of programme executives.
• Prior experience in managing databases to track impact and results: membership database, volunteer management database, donors database.

Interested applicants please apply here or email your resume to [email protected]

Talents@Work Pte Ltd (21C0501)
Telvin Fu (R1113142)

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description:

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

To support and grow NUS Business School’s digital and social media presence so that the school can achieve exceptional stakeholder engagement, drive traffic to the corporate website and increase brand awareness and mind share.

Responsibilities include:

1. Build and execute social media plan that is aligned with the corporate objectives
2. Generate, publish and share daily content that builds meaningful connections with target audiences
3. Work with various stakeholders to develop user-generated content to increase reach and engagement rate
4. Monitor and analyse social data/metrics, insights and best practices to continuously improve social media performance
5. Collaborate with internal and external stakeholders to curate and execute novel content that will generate high engagement

Qualifications

• Tertiary Education preferably a degree in mass communication, new media, marketing or business
• At least three years of proven working experience in Digital and Social Media Marketing or Public Relations
• Comprehensive understanding of the various social media platforms and the technical know-how to curate and optimise content for maximum engagement
• Good knowledge and practical skills in social analytics and online marketing
• Meticulous, Proactive, Creative and can Think Outside the Box
• Team player and able to identify synergies with various departments within the school
• Strong ability to multitask, plan and manage projects
• Proficient in Photoshop, Adobe Creative Suite software packages and in-design skills
• Candidates with no prior experience are welcome to apply

(Appointment job grade will commensurate with the selected candidate's experience)

• Manage the operations department, leading a team of over 10 staff members.
• Ensure the seamless execution of daily air and sea shipment operations.
• Resolve operational challenges and address issues promptly and effectively.
• Uphold discipline and professionalism within the operations team.
• Possess in-depth knowledge of Singapore Customs regulations, airlines, and shipping lines.
• Exhibit self-motivation, independence, and a proactive attitude toward work.
• Be open to working overtime when required.
• Have a minimum of 1 year of experience as a manager or team lead in the freight forwarding industry.
• Be well-versed in import and export procedures for both air and sea shipments.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270

Responsibilities

• To develop and maintain strong, long-term relationships with key corporate and maritime clients.

• To identify new business opportunities with existing accounts by collaborating with clients to develop corporate healthcare solutions to meet their evolving needs, including upselling or cross-selling additional services.

• To actively manage and track the end-to-end sales cycle of opportunities from lead generation to deal closing and contracting, including maintaining an up-to-date sales pipeline and disciplined process of client relationship management.

• To ensure smooth and timely delivery of commercial projects from deployment planning to on-the-ground execution, working closely with internal teams such as operations, procurement, technology, finance, and HR.

• Support acquisition of new clients by working closely with Chief Corporate Development Officer to engage and cultivate potential accounts.

Requirement

• Bachelor degree in Business Administration, Marketing, Healthcare Management, or related field

• Minimum of 10 years of experience in business development, sales operations, or a related role, preferably within the healthcare sector

• Strategic thinker with strong problem-solving skills and the ability to adapt to a rapidly changing environment

• Knowledge of the Maritime sector and its health and safety regulations is a plus

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

• Salary range: $5000 to $7000
• Working hours: Mon – Fri, 8:30am – 10am to 5pm – 6pm(flexible) 7.5 hours/day
• Working location: Odeon Towers

Job Description

• Manage full set of accounts for the business and Japan holding company’s needs
• Lead and guide Accounts Team on daily operations (GL, AR, AP, intercompany balances, transactions and cash-flow, staff’s claims reimbursements etc.)
• Provide business analysis, consolidation of monthly/quarterly/yearly financial results and support production of yearly budgets and revenue forecast
• Monitor, assess and ensure timely and accurate transaction for closing of monthly/quarterly/ yearly reporting of financial and management reports, as well as prepare financial reports for Japan HQ
• Review consolidation package done by subsidiary companies and report to Japan HQ
• Support communication with Japan HQ and subsidiary companies when required
• Review and support the accounts of subsidiary companies
• Reconcile, process and report all costing, Accounts Payable (AP), Accounts Receivable (AR) activities
• Ensure tasks are carried out in compliance with operating standards, company rules & regulations and statutory requirements
• Ensure accurate and timely filing of statutory reports
• Maintain fixed assets processes and procedures (including disposal, verification and depreciation of fixed assets etc.)
• Coordinate with external auditors, tax agents, bankers, company secretary etc. on annual statutory audit and tax matters
• Assist in management of transactions related to bonds and fixed deposit
• Handle J-SOX, internal control related queries and reporting required by Japan holding company
• Handle FRS116 accounting and review on new leases
• Handle Company’s tax reporting (GST, Corporate tax submission, withholding tax etc.)
• Liaise with HR regarding verification of payroll and CPF matters
• Liaise with respective business units to understand financial information needs in order to work out efficient and effective solutions
• Any ad-hoc duties as assigned

Requirements

• Min 5 years of hands-on experience in full set of accounts is required
• Min Bachelor’s Degree in Finance/Accountancy (candidates with CPA or CA certification will be a plus)
• IT savvy, including proficiency in Microsoft Office (Excel and Word) and Oracle NetSuite
• Experience in managing team(s)

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Highlight:

• Permanent job opportunity
• Great remuneration & benefits
• Great career progression
• Fun & fast pace environment
• With working experience in Global Freight Forwarding company is preferred.
• Location: Central

Responsibilities:

• Source, evaluate, and assess the performance of airfreight carriers to ensure high service quality, cost-effectiveness, and timely delivery of goods.
• Build and maintain strategic partnerships with airlines and logistics service providers to negotiate favorable rates and uphold service standards.
• Lead the carrier engagement and procurement process, including conducting RFQ bidding with carriers to secure the best pricing and space for cost efficiency.
• Collaborate with internal teams (Innovation and Operations) to develop cost-effective air product solutions for potential clients and streamline procurement processes aligned with business objectives.
• Implement air procurement strategies to maximize revenue by enhancing air product solutions.
• Oversee contract administration, including rate negotiations, service commitments, and performance metrics.
• Serve as the primary liaison between the company and key airline/logistics service provider partners.
• Stay updated on air logistics market trends and provide insights and recommendations to the management team to optimize airfreight sourcing strategies.

Requirements:

• Bachelor’s degree with major in Business Administration, Transportation, Logistics, Supply Chain Management or related field is preferred.
• Minimum 8+ years of related working experience in Global Logistics Company or Airline/ Air Freight industry.
• Deep understanding of Air spot rate and Supply Chain Management.
• Good in negotiating with airlines and logistics service providers.
• Well versed in international air cargo regulations, including customs, security, and environmental standards.
• Proven track record in Air cargo sales experience- B2B Sales and Marketing.
• Established good connection with Airlines/ Carriers and/or other co-loaders.

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Project Manager (Electrical)

• Working Day: 5.5 Day | 8.30am - 5.30pm (Mon - Fri); 8am - 12.30pm (Sat)
• Location: Islandwide (Depend on Project)
• Salary: $6,000 - $8,500

Responsibilities:

• Lead the Project Team as a Project Manager to monitor and manage the project progression and work within the costing.
• To monitor and supervise sub-contractors’ work progression according to shop drawings, method statements, material and samples
• To liaise and work with relevant authorities, sub-contractors, Consultants or clients on shop drawings, materials and samples
• Review and align Electrical and ELV design drawings to ensure compliance with design specifications and guidelines
• Sound Technical Knowledge in Electrical and ELV Service and able to identify discrepancies between Electrical, Structural, ID, architectural and client provisions
• Manage and execute project as per the deadline
• To attend meeting with contractors to address issues and update progress
• Study and reviewing of drawings, specifications for compliance
• Allocate work to Engineers and Supervisors and ensure jobs are correctly and properly achieved within standards and SOP.

Requirements:

• Degree in Electrical Engineering with 10 years of relevant experience OR Diploma in Electrical Engineering with 15 years of relevant experience

Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Title: Operation Manager ID9079 (AirFreight Company)
Location: Changi
Working Hours: Monday to Friday 8am-5pm, Saturday 8am-12pm
Basic Salary: $4800-$5000

Benefit:
*Variable bonus provided with AL 14 days

Job Description:
• To oversee the operations department with a team of 10 staff
•To ensure daily smooth operations for both air & sea shipments
• To solve problems and tackle issue for the operations department
• To ensure proper discipline in the operations department

Requirement:
Minimum Diploma Holder with minimum 2 year experience in the freight forwarding industry for both import and export for air and sea

Role:

Project Manager (ACMV / Up to 8000)

• 5.5 Days (Mon- Fri 8.30am-5.30pm; Sat 8.30am – 12.30pm)
• Location: Various Site
• $5500 to $8000 salary depending on experience & qualifications

Job Responsibilities:

• Handle overall project management, project schedule and directions for ACMV Project.
• Manage, lead, and handle a team of engineers, supervisors, WSH Coordinator and sub-contractors.
• Manage and control project budget and ensure project completion in timely manner.
• Manage and prepare monthly payment claim submission, variation order submission and extension of time submission to the Main Contractor.
• Manage and prepare sub-contractors’ payment response and variation order claim.
• Carry out site visits throughout the project to record information on the progress of the project against the agreed programme.
• Analyse and prepare the overall schedule and project execution plan.
• Mitigate site issues and propose a contingency plan.
• Liaise with the main contractor, consultant and client representative.
• Plan and allocate resources, projection and forecast of manpower.
• Ensure proper management and control of project documentation.
• Manage and lead the team for preparation, submission and obtain approval of MOS, RA, SWP, shop drawings, material, equipment, RFA, RFI etc.
• Conduct regular site meetings and attend essential meetings.
• Manage, plan, and lead the testing & commissioning of ACMV system.
• Manage, lead and handover OMM document, training, as built drawings, spare parts and DLP program.

Job Requirements:

• Must have at least a Degree in Mechanical Engineering, or Diploma in similar fields.
• Must have 15 years’ design and installation experience in ACMV and BMS System.
• Good knowledge of codes, standards, and procedures.
• Proficient in AutoCAD, Revit.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Job Summary:

We are seeking a highly organized, energetic, and proactive Senior Associate/Assistant Manager to join our SIFBI Corporate Administration team. The ideal candidate will provide comprehensive administrative support for the institute, as well as assisting the Corporate Admin group to ensure the smooth operations of the institute.

Key Responsibilities:

1. Administrative Support for Senior Management:

a. Assist with preparation of documents and reports.

b. Assist with proper documentation, tracking and record keeping.

c. Organize and plan departmental events.

d. Manage and coordinate calendars for senior management.

e. Schedule meetings, appointments, and conference calls.

f. Resolve scheduling conflicts and ensure timely reminders.

g. Book flights, accommodations, transportation, visa applications and other travel-related

h. services for work trips for senior management.

i. Support for personal requests where required.

2. Office and Pantry Management:

a. Conduct daily walkabouts to check on office tidiness and cleanliness.

b. Ensure the office and pantry are well-stocked and organized.

c. Order and maintain inventory of office supplies and pantry items.

d. Coordinate with vendors and service providers for office maintenance and pantry supplies.

e. Ensuring tidiness of storerooms and maintenance of storeroom inventories.

f. Perform monthly fridge cleaning.

g. Perform weekly laundry collection and top-ups.

h. Assist with mail collection and courier services.

3. Onboarding/Offboarding

a. Conduct basic orientation briefings for new joiners and creation of onboarding video.

b. Prepare on/offboarding notifications to the relevant parties

c. Conduct the issuance and return of items relating to on/off boarding as well as the update of all relevant trackers

d. Ensure smooth flow of onboarding/offboarding processes and positive experience for staff.

4. Goods Receipt Officer:

a. Verify received goods against purchase orders and perform goods receipt in a timely manner.

b. Ensure proper documentation of goods receipt performed.

c. Coordinate with the requestor and procurement team to resolve any discrepancies.

5. General Administrative Support:

a. Provide day-to-day administrative support for the institute.

b. Handle correspondence, prepare documents, and manage office communications.

c. Perform filing, data entry, and maintenance of office records and trackers.

d. Assist in coordination of meeting and venue bookings by internal and external parties.

e. Maintenance and updating of the SIFBI Intranet.

f. Assist in event logistics, setup of event venues, manage attendee lists, and any other required tasks to ensure a smooth flow of activities.

g. Any other administrative duties assigned.

Job Requirements:

· Qualification & Field of Study: Diploma in any discipline

· Min Years of Experience: 2

· Experience as a personal assistant and/or administrative role.

· Tech savvy and comfortable with learning new applications independently.

· Able to troubleshoot to solve problems independently or with minimal supervision.

· Flexible and adaptable in dealing with unexpected challenges.

· Excellent organizational and multitasking skills.

· Strong written and verbal communication abilities.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

· Ability to handle sensitive information with confidentiality.

· Meticulous and attention to detail.

· Ability to work independently and as part of a team.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Summary:

We are seeking a highly organized, energetic, and proactive Senior Associate/Assistant Manager to join our SIFBI Corporate Administration team. The ideal candidate will provide comprehensive administrative support for the institute, as well as assisting the Corporate Admin group to ensure the smooth operations of the institute.

Key Responsibilities:

1. Administrative Support for Senior Management:

a. Assist with preparation of documents and reports.

b. Assist with proper documentation, tracking and record keeping.

c. Organize and plan departmental events.

d. Manage and coordinate calendars for senior management.

e. Schedule meetings, appointments, and conference calls.

f. Resolve scheduling conflicts and ensure timely reminders.

g. Book flights, accommodations, transportation, visa applications and other travel-related

h. services for work trips for senior management.

i. Support for personal requests where required.

2. Office and Pantry Management:

a. Conduct daily walkabouts to check on office tidiness and cleanliness.

b. Ensure the office and pantry are well-stocked and organized.

c. Order and maintain inventory of office supplies and pantry items.

d. Coordinate with vendors and service providers for office maintenance and pantry supplies.

e. Ensuring tidiness of storerooms and maintenance of storeroom inventories.

f. Perform monthly fridge cleaning.

g. Perform weekly laundry collection and top-ups.

h. Assist with mail collection and courier services.

3. Onboarding/Offboarding

a. Conduct basic orientation briefings for new joiners and creation of onboarding video.

b. Prepare on/offboarding notifications to the relevant parties

c. Conduct the issuance and return of items relating to on/off boarding as well as the update of all relevant trackers

d. Ensure smooth flow of onboarding/offboarding processes and positive experience for staff.

4. Goods Receipt Officer:

a. Verify received goods against purchase orders and perform goods receipt in a timely manner.

b. Ensure proper documentation of goods receipt performed.

c. Coordinate with the requestor and procurement team to resolve any discrepancies.

5. General Administrative Support:

a. Provide day-to-day administrative support for the institute.

b. Handle correspondence, prepare documents, and manage office communications.

c. Perform filing, data entry, and maintenance of office records and trackers.

d. Assist in coordination of meeting and venue bookings by internal and external parties.

e. Maintenance and updating of the SIFBI Intranet.

f. Assist in event logistics, setup of event venues, manage attendee lists, and any other required tasks to ensure a smooth flow of activities.

g. Any other administrative duties assigned.

Job Requirements:

· Qualification & Field of Study: Diploma in any discipline

· Min Years of Experience: 3

· Experience as a personal assistant and/or administrative role.

· Tech savvy and comfortable with learning new applications independently.

· Able to troubleshoot to solve problems independently or with minimal supervision.

· Flexible and adaptable in dealing with unexpected challenges.

· Excellent organizational and multitasking skills.

· Strong written and verbal communication abilities.

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

· Ability to handle sensitive information with confidentiality.

· Meticulous and attention to detail.

· Ability to work independently and as part of a team.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

• Manage the Influencer strategy through gifting, events and activations, and social content.
• Handle the development and performance of influencer marketing campaigns across social and offline channels.
• Build-up the growing Influencer team, optimizing and scaling the existing programs, work closely with the in-house Creative team to drive impact across all social channels.
• Establish and build relationships with key industry partners on social platforms.

Requirements:

• Degree and above
• At least 5 years of influencer marketing, social media experience in the E-Commerce, Fashion/Retail industry.
• Skilled in leading social media platforms (TikTok, Instagram, YouTube, Twitter, Facebook, etc.) and understands digital marketing trends.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Experienced with a deep understanding of the dairy and food ingredients industry preferred.
• Proven track record of achieving sales targets and business objectives
• Strong ability to build and maintain positive relationships with clients and internal stakeholders is essential.
• Singapore based.

About the Opportunity

Reporting to the Sales Director, NZMP S&EA, the Sales Manager is responsible for managing a specific set of customers within their respective markets, and developing & executing account plans to achieve volume, revenue, and pricing targets. You will leverage complex sales tools and innovative solutions to drive value creation and customer satisfaction.

To ensure successful execution, you will collaborate closely with various internal teams, including Sales Operations, Technical, Supply Chain, Manufacturing, Marketing, CPM, Category Teams, and Regulatory teams. This cross-functional collaboration is essential to meet business objectives and deliver timely solutions to customers.

Role Accountabilities

Account Strategy:

• Develop a deep understanding of the customer vision, mission, strategies and business drivers and how they impact on the customer’s relationship with Fonterra. Use this understanding to name and drive strategic objectives, new business opportunities.
• Using the Fonterra WoS tools and methodology, prepare and communicate dynamic account plans.
• Develop and execute comprehensive account plans aligned with Fonterra's regional and global strategies.
• Monitor market trends, competitor activities, and customer needs for strategic decision-making purpose.
• Communicate the account plan up, down and across Fonterra, to influence outcomes
• Participate actively in developing and implementing Fonterra and regional strategies, in the context of local market environment and opportunities.

Deliver exceptional service standards for customers and operations:

• Develop and maintain excellent relationships with customer decision makers. Ensure efficient, seamless customer services through monitoring customer interfaces and providing feedback to relevant parties
• Maintain accurate demand signals, and a robust opportunity pipeline with accurate inputs into IBP processes for aligned accounts
• Adhere to financial, sales and operating authorities as defined by Fonterra company policy
• Develop and maintain an in-depth understanding of the supply chain; including knowledge of import regulations, licences and documentation specific to the local market
• Work closely with Global Ingredients network to address long term supply, supply chain, capacity and profitability issues and opportunities
• Develop and maintain comprehensive knowledge of new and existing dairy products and the market environment in which they compete

Sales and Business Development:

• Achieve sales, business growth, and profitability targets.
• Identify and pursue new business opportunities, including product launches and value-added services.
• Develop partnerships between Fonterra and the customer stakeholders to identify and capture mutually beneficial growth opportunities.
• Manage sales in accordance with volume, value and pricing guidelines
• Manage account receivables and credit limits to mitigate risk.

Market Intelligence:

• Gather and analyse market intelligence to identify trends and opportunities.
• Monitor competitor activities and customer behaviour to inform strategic decisions.
• Develop a deep understanding of the global dairy market and customer needs.
• Possess an understanding of dairy financial markets, and commodity indices

Team Collaboration:

• Collaborate with cross-functional teams to ensure alignment and efficient execution of strategies.
• Foster a positive and collaborative work environment.

About You

• Degree with minimum 5 to 10 years of experience in sales, technical, marketing, or business development roles in a multinational environment
• Experience with a deep understanding of the dairy and food ingredients industry preferred.
• Proven track record of achieving sales targets and business objectives.
• A strong ability to build and maintain positive relationships with clients and internal stakeholders is essential.
• Possess a keen eye for detail and the ability to interpret complex data.
• Excellent written and verbal communication skills.
• Proven relationship-building skills.
• Ability to identify and resolve issues effectively and efficiently.
• Ability to work independently and as part of a team.
• Proactive self-starter and committed to delivering high-quality work.

Our Co-operative

Te Mātāpuna toa takitini

Fonterra’s strength is in the collective.

We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Our rich history is built on farming families working together to share the natural goodness of our dairy with the world.

NZMP, which stands for New Zealand Milk Products, is the ingredients and solutions brand of dairy co-operative, Fonterra. We have one of the broadest ranges in the dairy industry; our ingredients are sold in over 100 countries and are used by some of the world’s most famous food and nutrition brands.

Owned by 9,000 New Zealand farming families, NZMP are backed by Fonterra’s grass-fed farming heritage, passion for innovation, and leading processing and quality standards.

Organizational Background:

The Wildlife Conservation Society (WCS) is a US non-profit, tax-exempt, private organization established in 1895 that saves wildlife and wild places by understanding critical issues, crafting science-based solutions, and taking conservation actions that benefit nature and humanity. With more than a century of experience, long-term commitments in dozens of landscapes, field presence in 56 nations, and experience of helping establish over 150 protected areas across the globe, WCS has amassed the biological knowledge, cultural understanding and partnerships to ensure that vibrant, wild places and wildlife thrive alongside local communities. Working with local communities and organizations, that knowledge is applied to address species, habitat and ecosystem management issues critical to improving the quality of life of poor rural people whose livelihoods depend on the direct utilization of natural resources.

Program Summary:

The Southeast Asia-Pacific (SEAP) Regioncomprises six country programs: Indonesia, Malaysia, Philippines, Solomon Islands, Papua New Guinea, and Fiji, reporting to a regional management and fundraising office in Singapore. This has recently been created as a new ‘super-region’, following the merger of two former regions of Southeast Asian Archipelago and Melanesia. The new region now encompasses the Coral Triangle; a global centre for marine biodiversity with extraordinarily high integrity coastal reef ecosystems. The extensive Southeast Asia and Pacific Island archipelagos harbour outstanding species endemism in both their coastal and terrestrial realms, combined with vast marine jurisdictions. Across the Pacific Islands in particular, the region also encompasses a remarkable interconnectedness between people, culture and nature that offers a uniquely participatory and inclusive approach to conservation.

Position Objectives:

The Wildlife Conservation Society (WCS) seeks a dynamic and motivated individual with excellent communication and organizational skills to support the regional management of WCS’s SEAP program. This is a rapidly evolving and growing program with a diverse and expanding portfolio of donors, partners and projects. The region presents a set of complex conservation challenges to biodiversity and their habitats and WCS field programs are addressing these through a number of initiatives including protected area management, community engagement, sustainable livelihoods, policy reform and sustainable financing.

Job Summary:

The Regional Program Manager (RPM) will directly support the SEAP Regional Director and work in close coordination with the Regional Business Manager and Grants Manager, and field program leadership. The primary objective of the RPM position is to ensure central coordination support to the regional and country programs in grant proposal, management and report development, donor compliance, knowledge management, implementation tracking and internal communications. The RPM will fulfill a key role in program management, managing workflows, and information management for the SEAP regional team and help ensure excellent coordination with the rest of WCS Global and Corporate to facilitate and support WCS's mission in the region.

Responsibilities:

Overall responsibilities:

• Provide effective coordination and operational support to the SEAP Regional Director and team (including Regional Business and Grants Managers and country program teams) to successfully manage a growing portfolio of grants, related processes and workflow for the region.

• Support the SEAP Regional Director and team in the building of collaborative relationships with central WCS Global staff (including in New York and Europe), particularly on grant management, fundraising and partnership management, communicating the interests and priorities of the regional program with the global program and partner departments.

• Supports strategic partnership-building with government, donors, and WCS stakeholders, in coordination with the Regional Director and Country Directors, as appropriate.

• Support project teams to prepare on-time grant reports, proposals, and communications with donors; review these materials to ensure adherence to quality guidelines and assist in tracking and ensuring timely implementation and deliverables for project grants.

• Work closely with the country teams to coordinate and support implementation of cross-cutting technical support to assist and build capacity of programs and staff.

• Identify and pursue agreed fund-raising opportunities to implement the objectives and activities agreed under the regional and country strategic plans.

• Assist the Regional Director with cross-regional strategic prioritization work: facilitating implementation of program priorities, strategy, and approaches: supporting project development and ensuring implementation is tracked and monitored.

Specific Tasks & Responsibilities

Strategic Leadership

• Support the SEAP Regional Director and team in building collaborative relationships as a focal point for SEAP programs with the wider WCS Global team

• Work with the SEAP Regional Director and the central Global Resources and Grants, Management & Compliance team to review and implement funding strategies to meet agreed funding objectives and targets, and ensure sound grant management and compliance.

• Communicating regional program priorities and interests to the global program and partner departments; ensuring coordination, management, and support to the region.

• Provide effective coordination and operational support to the SEAP Director and regional team to successfully manage a growing portfolio of grants, related processes, and workflows.

• Conduct research and analysis of suitable mix of conservation donors to increase understanding of the donor environment in the SEAP Region as well as long-term perspectives and preferences.

Program Development and Management

• Support field teams, as needed, with the development of funding project workplans

• Oversee a Monitoring, Evaluation, Adaptation and Learning (MEAL) approach to support program implementation

• Provide support to various WCS departments (HR, Safety and Security, etc.) to ensure alignment of and communication of policies and procedures across the region

• Assist HR teams in the development of Terms of References, contract review and with selection and onboarding of new staff to the program where needed

• Support Regional Business and Procurement Managers in the development and review of contracts where needed

Proposal Development, Reporting & Grants Management

• Under the guidance of the Regional Director, and in coordination with the Regional Business and Grants Managers and Country program teams, support proposal preparation and donor reporting.

• Work closely with the Regional Grants Manager to ensure the monitoring of grants for compliance with WCS’s policies and procedures as well as donor / government / external rules and regulations.

• Liaise with the Regional Business and Grants Managers in process mapping and assist with improvement of standard procedures and control of workflows.

• Under the guidance of the Regional Director, and in coordination with the Regional Business Manager, support and coordinate high level project monitoring and host regular meetings with Program, Project, Management, Evaluation, Adaptation and Learning (MEAL), and the Regional Management teams to ensure performance on individual grants is tracked effectively, risks and issues are flagged and corrective action taken as appropriate.

• Ensure knowledge management by maintaining good project documentation and archiving.

Qualifications and Requirements:

Requirements:

• A Bachelors or Master's degree in a related field (international relations, development, social or natural sciences or similar), or equivalent work experience.
• Minimum 8+ years professional experience.

· Proven successful grants management skills, ideally with EU, US and/or other bilateral donors, including proposal and report writing, but also workflow management and compliance.

• Ability to multi-task and deliver high quality outputs sometimes within short deadlines.
• Experience working, coordinating and collaborating with diverse stakeholders, including partner NGOs.

· Proven effective coordination skills, with excellent communication, organizational and interpersonal skills, with demonstrated success in working with diverse partners and within a large, dynamic and complex program to achieve common objectives.

• Excellent oral and written communication skills in English.
• Willingness to travel to sites across the region.
• Interest in conservation and committed to the mission of the Wildlife Conservation Society.

Preferred:

• Demonstrated experience working as an effective member of a multi-cultural team, with experience working in SEAP and across time-zones is a distinct advantage.
• Proficiency in a language, other than English, from a country within the region is an advantage

WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations/and similar categories.

It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities.

The organization complies with the spirit and intent of relevant local laws and WCS’s employment policies.