Total 95,291 Full-time customer service manager job vacancies in Singapore

5 days - office hours

Roles & Responsibilities

• Prepare correspondence emails, letters, statements, documents, and reports
• Draft company's policies, regulations, rules, and supervise the implementation.
• Manage filing and document control for company policies, regulations, SOPs, contracts & agreements, reports, and other administrative documents.
• Possess legal knowledge and liaise with lawyers when required.
• Fully in charges the administration department and manage administrative issues for the company.
• Process administrative work related to government authorities, associations, the company’s head office, customers, and visitors.
• Handle administrative and logistical arrangements for customers and visitors.
• Organize events by coordinating with relevant departments for planning and implementation.
• Collect training requirements from relevant departments, prepare the company training plan, and supervise its implementation.
• Collect and arrange daily and weekly activities for company management.
• Manage vehicles and drivers for the company.
• Provide backup support for colleagues in IT and HR positions.
• Undertake any other ad-hoc tasks and duties as assigned by superiors.
• Facilitate effective communication and collaboration with stakeholders from China through email and calls.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and engagement. The Regional Brand and Growth Marketing team covers all aspects of online and performance marketing, which involve tracking and measuring data to better reach our users. Our local marketing teams work closely with the regional teams to localise and adapt strategies to increase brand awareness and acquisition in each market. Browse our Marketing team openings to see how you can make an impact with us.

Job Description:

• Identify areas of growth for topline metrics, developing and executing initiatives to drive improvement and commercial impact for our engagement platforms
• Liaise closely with local market commercial teams and regional stakeholders and address any stakeholder concerns
• Facilitate the coordination of resources, tasks, and activities to ensure the timely achievement of project milestones.
• Define clear project objectives, monitor project progress, and inspire the adoption of planning and execution best practices.
• Conduct quantitative and qualitative analysis to address the key issues and develop actionable solutions

Requirements:

• At least a Bachelor’s Degree and above
• Minimum 4 years of experience working with content and engagement channels
• Advanced proficiency in Google Suites (e.g. Sheets, Docs, Slides)
• Strong analytical, critical thinking, and problem-solving abilities
• Experience in managing regional portfolios and working with regional stakeholders to collaborate effectively with teams from diverse markets and backgrounds
• Excellent written and verbal communication skills and proficiency in complex project management

Responsibilities:

• Lead and drive business growth and achieve sales revenue targets.
• Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
• Manage key accounts and build strong relationships with clients and partners.
• Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Analyze sales and marketing data to measure performance and identify areas for improvement.
• Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
• At least 3 – 5 years of catering sales experience from hospitality industry.
• Candidate with prior experience in handling corporate/ banquet account is welcomed to apply.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

(To deal with System Integrator)

• Actively develop and recruit new SME business partners
• Explore more sales opportunities to achieve the sales target
• Build and improve the relationship with existing and potential SME business partners
• Plan and implement the business plans / strategies
• Ensure good understanding of the clients’ requirements and current market trend
• Prepare and update sales activities report

Job Requirements:

• Possess B2B sales experience in handling networking products within system integrator clients
• Good communication and interpersonal skills
• Self-motivated and good coordination skills
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve.

Join us.

PPM team is responsible for working with cross functional teams in 1) project management for major data privacy related projects; 2) driving better processes for compliance review for TikTok

As PPM to TikTok product team, the ideal candidate possesses the ability to document and organize process requirements, roadmaps, deliverables, task owners and timelines in a fast paced environment. The ideal candidate is deeply passionate about cross-functional project management, high level thinking and on the ground execution. This role requires the ability to work across different time zones and using analytical rigor to identify and prioritize organizational pain points. The successful candidate is intellectually curious, creative, self-resilient and comfortable operating in ambiguity with strategic thinking.

Key responsibilities

1. Manage complex projects with tight timelines and work with internal stakeholders to establish roadmaps and communicate timelines and deliverables to internal stakeholders as needed;

2. Support execution of privacy efforts within TikTok product org;

3. Partner with global counterparts across product, engineers, legal and others to drive alignment and deliverables of major privacy initiatives;

4. Develop a strong understanding of the business and technical requirements and obligations.

Qualifications

Minimum Qualification

- 5+ years of project management experience.

- Detail oriented, can coordinate across multiple teams/countries/cultures;

- Ability to identify inefficiencies and create process improvement through standardization and policies.

Preferred Qualification

- Those with prior experience managing global projects are preferred;

- Experience with compliance, privacy, risk management is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Technical Program Manager (Media/Entertainment Products)

• 9 months contract (parental leave cover)
• Hybrid work arrangement
• Work location: CBD

The Opportunity

• Autonomously work with teams and partners in complex, cross-functional program plans (requirements, milestones, schedules) in a matrix organization spanning engineering (software), product, user experience, and content.
• Working with teams and partners, develop end-to-end execution plans for on-time product milestone delivery.
• Track, analyze, and communicate to develop and execute against partnership goals
• Collaboratively build and actualize technical roadmaps, proactively identifying technical dependencies, constraints, risks with mitigation strategies, align on priorities, and chart the execution path for delivery.
• Drive difficult conversations with cross-functional partner teams for alignment and delivery in an independent manner.
• Participate in external client meetings
• Ongoing communication of planning, program status, issues and risks in a timely fashion to stakeholders. Distill complex topics and updates into clear and concise communications to program stakeholders and executive management.
• Support the creation of technical program management best practices for the team. Design, build, and scale processes and systems that increase efficiency and effectiveness.

Your Background

• B.S. in Engineering, Computer Science, or a related technical discipline.
• 5+ years of demonstrated experience in the technology industry as a technical program manager or engineering manager, leading development of software and/or hardware initiatives.
• 3+ years of demonstrated experience working on complex media or entertainment products, including working in Unity on Android devices.
• Experience leading cross-functional teams through the software development lifecycle and driving tech maturation.
• Experience in navigating through ambiguity, driving timely decisions, and presenting to diverse groups (technical and non-technical).
• Experience building and shipping 0→1 products from inception to delivery.
• Experience in communicating effectively with a diverse range of stakeholders, collaborators and clients, at different levels.
• Experience prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.

About the Client

Client is a well established Asian F&B Group in Singapore and the region.

Role Summary

The Assistant Manager of Financial Planning & Analysis will be a key contributor in driving financial insights, improving decision-making processes, and supporting the organization’s growth strategy through data-driven financial planning and analysis.

Key Responsibilities

Financial Analysis:

• Supervise the FP&A team to ensure the accuracy and timeliness of financial data updates and maintenance.
• Lead the team in preparing and analyzing financial reports, including profit and loss statements, cost variance analysis, and budget vs. actual performance assessments.
• Perform advanced financial modeling and analysis, such as cash flow forecasting, project assessments, cost-benefit evaluations, and investment appraisals.

Financial Planning:

• Develop and maintain strategic financial models in Microsoft Excel to perform scenario analysis.
• Contribute to cross-departmental initiatives aimed at enhancing processes and improving cost-efficiency.

Compliance & Risk Management:

• Ensure adherence to internal financial policies, guidelines, and processes.
• Assist in identifying and mitigating potential financial risks to the organization.
• Support internal and external audit procedures as required.

Process Improvement & Ad Hoc Activities:

• Proactively identify and implement improvements to streamline FP&A processes.
• Provide support to management on special projects and other ad hoc assignments as needed.

Qualifications

Education:

• Bachelor’s degree in Finance, Accounting, Economics, or a related discipline.

Experience:

• 3–5 years of experience in FP&A, accounting, or related finance roles.
• Prior exposure to the Food & Beverage sector is advantageous.

Skills and Competencies:

• Exceptional analytical and problem-solving abilities.
• Strong attention to detail with excellent organizational skills.
• Advanced proficiency in Microsoft Excel for financial modeling and analysis.
• Strong communication and presentation skills, with the ability to translate complex financial concepts into clear, actionable insights for non-financial stakeholders.
• A collaborative mindset with the ability to build strong relationships across teams.
• Proactive, results-driven, and capable of managing multiple priorities in a dynamic environment.

Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with detailed career information, including your current or last drawn salary breakdown (base, incentives, AWS, etc.), expected salary, contact details, educational qualifications, work experiences, reasons for leaving each past employment, and your availability date to:

Email: [email protected]

Personal Data Protection Statement for Job Applicants:

Please be informed that the personal data you provide through your job application to FSK advisory Pte Ltd will be collected, used, and disclosed by or on behalf of FSK advisory Pte Ltd to assess your suitability, eligibility, or qualifications for employment with FSK advisory Pte Ltd and/or its clients. It will also be used to manage your job application process, including considering you for potential future positions and notifying you of such positions, whether existing or in the future.

Thank You!

We thank all applicants for their interest. Due to the high volume of applications, we may only contact shortlisted candidates for interviews.

FSK advisory Pte Ltd | MOM EA Licence: 15C7414

UEN: 201419265D

Job Details:

• Basic + AWS + VB + Allowance & Sign on Bonus
• Location: Central Region
• Working Day: 5Days
• Working Time: Retail Working Hour

Job Description:

• Take reservations and enquire purpose of visit.
• Greet each guest promptly, and courteously with eye contact, a smile, and good body posture.
• Present menu and share promotions, specials, and items that are not available.
• Take food orders, repeat orders to guests, and inform guests of the estimated time to serve.
• Supervise preparation/ topping up of mise-en-place for side station.
• Key orders in the Point-of-Sale system efficiently.
• Supervise the checking of food and beverage inventories and stocks are completed consistently and accurately.
• Follow Food & Beverage Safety and Hygiene policies and procedures.
• Supervise opening, operating, and closing procedures.
• Ensure systems are in place to maintain the required standards of professionalism, cleanliness and service delivery.
• Delegate duties & responsibilities to servers and captains.
• Ensure staff to adhere to all company procedures.
• Supervise the implementation of plans to improve and standardize all aspects of operations.
• Ensure all new team members are inducted, mentored, and trained thoroughly. alongside the Restaurant Manager.
• Ensure excellent communication exists within the restaurant.
• Demonstrate a positive attitude in the workplace; understand and act on team members’ motivations to help them continually perform their best.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

About the company

My client is a global leader in financial insights, analysis, providing comprehensive tools and solutions for credit ratings, risk assessment, and market intelligence to financial institutions & beyond and helping them drive & make strategic decisions.

As part of its expansion, they are looking for a Client Engagement Manager to join their regional team where you would play a critical role in onboarding clients, providing continuous education, and building strategies to enhance engagement and retention.

About the role

Reporting to to the APAC Regional Director, your responsibilities would includes

• Oversee the onboarding for new clients, ensuring they are well-equipped to utilize the company's web platforms effectively.
• Collaborate closely with clients to understand their needs and objectives, ensuring the platform delivers measurable value.
• Provide ongoing support to existing customers, offering solutions to optimize their experience and drive success.
• Develop strong relationships with clients, becoming their trusted advisor for the platform.
• Monitor usage patterns and proactively address issues to ensure long-term satisfaction and retention.
• Partner with sales colleagues to identify opportunities for growth within existing accounts.
• Gather customer feedback and insights to influence product development and improve user experience.
• Stay informed about industry trends and competitors to offer relevant and impactful advice to customers.

Skills and experience required

• Proven experience in customer success, account management, or a related field, preferably in financial services or SaaS platforms.
• Exceptional communication and presentation skills, with the ability to translate technical information into user-friendly language.
• Strong analytical skills to interpret customer data and usage patterns for actionable recommendations.

If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977).

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

• Managing and oversee daily operations and ensure compliance to operations standards and procedures
• Managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Maintain safety requirements in the restaurant
• Handles customers' feedback promptly
• Assist and support any other relevant business duties and responsibilities as and when assigned by the Management.
• Ordering food, linens, gloves and other supplies while staying within budget limitations

Job Descriptions:

• Responsible for assisting the Project Manager in the overall performance of the team in the project and prepare the project management and project quality plans and implement them accordingly
• In charge of the implementation and completion of construction projects within the scheduled time, cost, and quality.
• Comprehensive understanding of the contract documents (drawings and specifications), phasing plans, construction sequencing and project schedule
• Monitor compliance with building and safety regulations
• Coordinate and direct construction workers and subcontractors
• Select tools, materials, equipment and track inventory
• Meet contractual conditions of performance
• Review the work progress on regularly
• Prepare internal and external reports pertaining to job status
• Plan ahead to prevent problems and resolve any emerging ones
• Analyse, manage and mitigate risks
• Ensure quality construction standards and the use of proper construction techniques

Job Requirements:

• Degree in Civil Engineering, with minimum 7 years’ similar experience in A1 Construction firms
• Team leader and a decision maker

Requirements:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.
• At least 7 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Project Management
• Preferably Manager specialized in Engineering - Civil/Construction/Structural or equivalent.
• Singaporean/SPR

Responsibilities:

• Monitor and manage the day-to-day operations of project, or function, including developing and monitoring budgets, coordinating activities with other subcontractors
• Handle contractual matters that arise
• Check drawings and quantities and ensure that these are accurate for the execution
• Oversee the selection and requisition of materials require at site.
• Plan the work schedule and efficiently organize the site facilities in order to meet an agreed program of deadlines;
• Liaise with consultants and/or sub-contractors engaged on the project;
• Attend regular meetings with owner/client/contractors/sub-con and ensure the progress is on schedule;
• Oversee quality control and safety matters on the site;
• Resolve any unexpected technical difficulties and other problems that may arise
• Overall responsible for execution of the projects
• Monitor the cash flow and budgeting of the project
• Accountable for the project’s projected profit
• Identify and comply with all applicable statutory / regulatory requirements related to project under his/her jurisdiction.
• Monitor work progress to ensure project stays on schedule.
• Ensure in-progress inspection and joint inspection Monitor work progress to ensure project stays on schedule.
• Carry out in-progress inspection and joint inspection
• Conduct safety and environmental risk assessment of projects handled
• Ensure staff work in a safe and orderly manner
• Ensure toolbox meeting are carried out for the project.
• Identify QEOHS training needs of subordinates

Position Overview

We are looking for an experienced professional to take on the role of Strategic Portfolio Management (SPM) Lead for the ServiceNow platform. This role is pivotal in driving the technical strategy, roadmap, and development of the SPM module to meet business objectives. The ideal candidate will bring deep expertise in portfolio management and a strong ability to lead technical teams in delivering innovative solutions.

Role & Responsibilities

• Spearhead the design, deployment, and enhancement of the Strategic Portfolio Management (SPM) module within the ServiceNow ecosystem.
• Partner closely with business stakeholders to gather requirements, analyze needs, and translate them into effective technical solutions.
• Establish and manage a comprehensive technical roadmap for the SPM module, ensuring it aligns with organizational goals and priorities.
• Lead and mentor development teams and platform administrators involved in SPM-related projects.
• Oversee the configuration, customization, and seamless integration of the SPM module with other ServiceNow applications and enterprise systems.
• Ensure adherence to industry standards, best practices, and governance protocols for portfolio management solutions.
• Proactively identify, troubleshoot, and resolve technical challenges associated with the SPM module, engaging support teams as needed.
• Stay abreast of emerging trends and advancements in portfolio management technologies and apply relevant innovations to enhance platform capabilities.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline.
• A minimum of 5 years of experience leading and implementing ServiceNow SPM solutions.
• Solid understanding of portfolio management methodologies, processes, and best practices.
• Demonstrated hands-on experience with ServiceNow platform customization, configuration, and optimization.
• Proficient in JavaScript and ServiceNow scripting frameworks.
• Experience integrating ServiceNow applications with other enterprise platforms.
• Strong communication, problem-solving, and stakeholder management skills, with the ability to collaborate effectively across technical and non-technical teams.
• ServiceNow Certified Implementation Specialist in IT Business Management (CIS-ITBM) or Strategic Portfolio Management (SPM) certification is a plus.

Position Summary

We are seeking an accomplished professional to serve as the Integrated Risk Management (IRM) Lead for the ServiceNow platform. This critical role focuses on shaping the technical strategy, development, and implementation of the IRM module to align with business needs. The successful candidate will possess advanced knowledge of risk management frameworks and the technical acumen to deliver effective solutions.

Key Responsibilities

• Drive the design, deployment, and optimization of the Integrated Risk Management (IRM) module within the ServiceNow platform.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into tailored technical solutions.
• Develop and maintain a clear technical roadmap for the IRM module, ensuring alignment with organizational objectives and industry standards.
• Provide mentorship and technical leadership to developers and administrators working on the IRM module.
• Oversee the configuration, customization, and integration of the IRM module with other ServiceNow applications and third-party systems.
• Ensure risk management solutions adhere to security, governance, and compliance standards.
• Proactively identify, troubleshoot, and resolve technical challenges, coordinating with support teams as required.
• Monitor emerging trends and technologies in risk management and incorporate relevant innovations to enhance platform performance.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience leading and delivering ServiceNow IRM implementations.
• Comprehensive understanding of risk management processes, frameworks, and methodologies.
• Proven hands-on experience in ServiceNow platform customization, configuration, and development.
• Strong proficiency in JavaScript and ServiceNow-specific scripting languages.
• Experience integrating ServiceNow modules with external enterprise applications.
• Exceptional communication and collaboration skills, with the ability to engage both technical and business-oriented stakeholders.
• ServiceNow Certified Implementation Specialist in Risk and Compliance (CIS-RC) is preferred.

Job duties:

· Able to work on Weekend/PH

· Able to follow company's schedule to carry out cleaning duties and supervision (multiple locations)

· Able to work outdoor and under sun

· Supervise, manage and control operations daily activities.

· Manage and handle client feedback and on-site incidents

· Monitor and ensure smooth running of daily manpower operations, arrange for replacement of staff as and when necessary

· Manage equipment and supplies inventory and replenishment as and when necessary

· Planning and ensuring orientation for all new staff and job sites

· Cleaning tasks such as drains clearing, dusting, mopping, sweeping, waxing floors and vacuuming

· Cleaning spills, broken glass and other messes up as quickly as possible

· Carry out heavy cleaning tasks and special projects when required.

· Execute, and manages the general cleaning process, monitoring cleaning logistics and supervising other cleaners

· Require hands-on with cleaners

· Perform and meet the cleanliness and hygiene standard in assigned areas and cover manpower whenever required (eg. staff on leave/MC/absent).

. Manage bangladeshi workers and give full direction on the duties

Requirements:

· Able to converse in Malay Language and Prior experience in operations in cleaning is highly preferred.

· Experience in cleaning will be an advantage.

· Committed and responsible team player with good personality.

· Diligent attitude and willing to learn.

· Self-driven, Independent and resourceful.

· Strongly oriented towards service level"

About the Division/Dept

The Commercial Distribution Division is responsible for the growth of commercial businesses across multiple channels including Bancassurance, Intermediaries, Direct channels and Partnerships.

It is also responsible for providing holistic, bespoke insurance solutions for its commercial customers, delivering service excellence and increasing market awareness of UOI to achieve customers’ trust and recognition.

Job Purpose

As an Assistant Manager in the Commercial Distribution Division, you will be responsible for providing exceptional service to support revenue growth and to achieve customer satisfaction. This includes servicing support to grow new customers, to retain existing customers and to drive transformation process in line with the Company’s objectives.

Main responsibilities

• Assist Division Head to achieve the GWP and underwriting profit budget set by the Company.
• Identify, establish, and nurture partnerships with key stakeholders to promote the sale of insurance products.
• Visitation of clients.
• Strengthening of business relationships with clients.
• Work alongside division to support business underwriting – underwriting of client centric growth and profitability.
• Improving overall business delivery within the underwriting framework in accordance with the Reinsurance Management Framework and treaty guideline.
• Mentor staff and ensure that staff work cohesively as a team.
• Evaluate work procedures and recommend improvements to facilitate operations to always maintain an efficient and cost-effective system of work procedure.
• Undertake any other assignments as allocated by the Division Head and CEO to contribute to the overall corporate objectives.

Requirements

• Bachelor’s Degree in Business or a related discipline.
• Professional insurance qualifications.
• Minimum 5 years of relevant experience in general insurance sales and underwriting.
• Sound understanding of the insurance industry, including regulations and market dynamics.
• Strong sales and negotiation abilities, with proven track record to meet or exceed targets.
• Excellent interpersonal and communication skills to build and maintain relationships with bank partners and customers.
• Ability to conduct effective training sessions on insurance products.
• Detail-oriented with strong organizational and analytical skills.
• Driven and self-motivated, can work independently as well as collaboratively within a team.
• Proficient in Microsoft Office applications.

1. Assist the Operations Manager in analyzing and improving organisational processes and workflow

2. Improve the effectiveness and efficiency of the operational level processes and ensure that the processes are clearly communicated at all levels

3. Manage all operational functions and work closely with internal divisions and external customers to meet their requirements

4. Manage cost-effectiveness and continually improve productivity and efficiency of the division level processes

5. Maintain a safe and healthy work environment by establishing and enforcing company and regulatory standards and procedures

6. Support the Operations Manager in overseeing the effectiveness of all operational department staff, including review/approval responsibilities for all operations staff

7. Uncover any customer issues or service lapses and discuss them with the Operations Manager and team members, to devise ways of improving, and resolving problems and complaints

8. Assist the Operations Manager in preparing weekly operation status report, that shall be presented to the management team during regular meetings

9. Work closely with the Operations Manager and management team to set and/or implement policies, procedures, and systems and to follow through with implementation

10. Any other duties as assigned from time to time

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Job Description:

• Oversee the daily operations of the outlet for efficient operations
• Oversee both front and back-of-house operations
• Assist in training of new employees as well as the continuous training of existing staff
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Plan and assign daily workloads to team members
• Plan team members’ work schedules and compile timesheet
• Report on management regarding sales results and productivity
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Develop marketing strategies to improve sales and profitability
• Provide excellent service experience to all customers
• Handle all customer queries and feedback in a professional and timely manner
• Ensure that policies and standard operating procedures are strictly adhered to
• Guide and monitor the work performance of all staff
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness, and tidiness to achieve total customer satisfaction and meet the company’s standards
• Analyze and resolve problems in a timely and accurate manner
• Oversee purchasing to stay within budget
• Able to perform additional duties as requested by the Management as and when required

Job Requirement:

• Previous supervisory experience preferred in the hospitality or F&B industry.
• Ability to work in a fast-paced setting and independently
• Strong Multi-Tasking skills
• Customer-Centric
• The physical ability to remain standing for long periods
• Exceptional organizational, communication, and customer service skills
• Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
• Strong sense of responsibility
• Able to work independently and withstand pressure
• A minimum of 2 years relevant experience at the supervisory level in the hospitality or F&B Industry
• Ability to perform flexi shifts, and able to work on weekends & public holidays.
• 6 days work week

Benefit:

• Staff Meal
• Staff Discount
• Birthday Voucher
• Uniform will be provided
• Sales Target Incentive

Position 1:

Job Responsibilities:

1) Technical Market PDI & Field Support / Flying Doctor

• Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
• Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

2) High Voltage Regional Expert

• Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
• Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre

• Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
• Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
• Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales’ Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
• Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

4) Management of Active Damage Management (Body & Paint) & Cyber Security

• Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
• Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

5) Workshop Equipment, Special Tools & After Sales IT System Support

• Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
• Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

6) Ownership & support for technical strategic projects

• Support BML & Regional Office in various projects and assignments
• Provide the key technical interface back to Central Product Support Team in the HQ

Position 2:

Job Responsibilities:

1) Product Support

• Provide technical product support to importers via DISS Monitor Level 2
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

2) Technical Problem Investigation

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• If necessary, initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered

3) Competency Identification and Development

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training

4) Training/Qualification/Conference

• Actively organise and prepare technical training / qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

5) Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

6) Technical Problem Investigation

• Investigate technical problems and provide technical product support to importers
• Monitor product quality performance and report deviations to Audi AG

7) DISS Management

• Manage DISS for Conventional engines and transmissions topics, providing high-level support for the APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved

8) Field Monitoring and Problem Elimination Process

• Analyse monthly warranty and Tableau/AQUA/SQA reports to identify new technical problems in the region
• Initiate affected markets to kick off problem elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

9) Product Support Coordination

• Arrange video conferences with regional importers for product support discussions and escalation meeting preparation, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

10) Market Liaison and Mentorship

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor the development of importer performance KPI (STLI) for mentored markets, coordinate coaching as needed

11) Performance Review and Training

• Support relevant markets with performance reviews of KPIs and data analysis
• Identify product support competence at the importer level and coordinate necessary coaching
• Provide high-level trainings to enhance competence levels at identified importers

Job Requirements:

• Degree/Professional level in Technical disciple or equivalent
• With at least 8 years relevant experience in, Automotive Engineer or Automotive Technician/Electrician with Group Brands advantage
• Basic budget tracking and control
• Experience in timely, accurate diagnosis & logical problem solving methodologies
• Experience of working to challenge targets and tight deadline under pressure
• Customer service orientated ethos and proven track record of excellent customer satisfaction
• Self-motivated and driven to achieve targets and deadlines
• Good communication and presentation skills with adequate experience in steering and managing multicultural markets
• Good knowledge of MS Office, SAP systems, VW group systems
• Knowledge in foreign language; German, to communicate with HQ colleagues
• Require to travel internationally

Please note that only shortlisted candidate(s) will be notified.

Principal Responsibilities:

• Develop and manage a Premier customer base, building long-term relationships with an assigned portfolio of clients.
• Oversee the total wealth of clients, matching financial and investment product solutions to their needs.
• Demonstrate a genuine interest in customers, helping them achieve their financial goals.
• Collaborate with Product Specialists to provide advanced technical support and address multiple client needs.
• Promote Premier services to potential clients, explore their needs, and refer them to relevant business units when necessary.

Requirements:

• University-level education, preferably in finance, business, or a related field.
• >4 years of experience in a client-facing environment within banking with strong relationship-building skills.
• Proven sales ability with a customer-centric approach and excellent communication and interpersonal skills.
• A strong understanding of financial markets and a genuine interest in staying informed.
• A mature, independent mindset with the ability to perform effectively under pressure.
• Relevant CMFAS cartificates

To apply online please use the apply function
(EA: 94C3609/ R21103354)

• Ensuring project is within Budget
• Monitoring of cash flow (Cash In /Cash Out)
• Able to manage Client’s expectation
• Negotiating Subcontracts
• Monitoring of subcontractors to ensure compliance and meeting project timelines
• Drafting contractual correspondence
• Establishing and maintaining strong business relationships with subcontractors and suppliers including managing contract enquiries, issues, disputes, variations and finalization of accounts
• Timely finalization of accounts with Clients and Subcontractors
• Ability to identify continuous improvement and innovation opportunities to improve effectiveness and efficiency
• Ability to plan, prioritize and organize work to achieve goals and deadlines
• Filling of Insurance Claim/ EOT Claims
• Cost economics knowledge is essential.
• Provide leadership, advice and support to staff within the Team

Requirement

• Degree / Diploma in Building or its equivalent
• 10 years and above experience
• Proven ability in contract negotiation, contract administration & variation orders
• a good team player & able to meet tight deadlines

Bayes advices leading technical businesses and progressive employers on talent acquisition, shaping perspectives and integrating recruitment expertise to fulfill critical and complex hires. If the role resonates with you and your professional experience complements the responsibilities listed, please send in your application to [email protected]

Bayes Recruitment Pte Ltd

16 Collyer Quay, Singapore 049318

bayesrecruitment.com

EA License 10C5468 | EA Registration R2197948

Our website comprehensively shares our Privacy and Data Protection Policy, standards & compliance, and legal responsibilities. All personal data supplied will be treated in confidence, and as permissible by law. By submitting your resume for an application, you also consent that you may be contacted for future, or potential opportunities that may complement your expertise as applicable. You can opt out at any time by contacting our Data Protection Officer.

Human Resource (HR)

- Determine, plan and hire for company's human resource requirements including being involved in the recruitment, interviewing and training of new staff across the company

- Structure and provide constructive and timely performance evaluations

- Consult and provide recommendations to management for strategic planning, including monitoring trends and analyse data relating to human resource deployment and performance

- Identify and groom individuals with leadership potential and path growth planning for the Company

- Optimise job scopes to ensure productivity and engagement for all staff

- Administer and execute routine and extraordinary tasks in management of human resources of the Company including but not limited to, attendance and leave tracking, appraisals, payroll, accommodating delicate circumstances, providing reasonable accommodations, investigating allegations of wrongdoing, termination of staff and formulation of policies

- Identify and formulate policies in compliance with local labour laws

- To carry out duties and responsibilities as may be assigned to you.

Operations (OPS)

- Oversee day-to-day operations and to assist in resolving issues in a proper and timely manner

- Consult and provide recommendations to management for strategic planning, monitors trends via data analysis for the daily operations and future projects

- Identify and formulate policies and workflows, thereafter enforcing and overseeing staff’s compliance

- Create protocols and assist with primary recovery in cases of customer complaints / dissatisfaction

- To coordinate and work with the stakeholders

- To carry out duties and responsibilities as may be assigned to you

REQUIREMENTS

- Strong organizational, follow-up and excellent communication

- Have basic/intermediate experience in working with Excel or Google Sheet

- Able to work independently and in a team, willing to take on ad-hoc duties as assigned by the Director / Managing Director

- Previous experience in human resource, operational support and/or change management will be an added advantage

The Project Manager (Civil) is responsible for leading the project team to complete projects on time, within budget and meeting quality parameters in line with the standards and expectations of relevant authorities.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Provide technical expertise as required on project.
• Responsible for managing and positively developing relationships between Woh Hup (WH) & Client(s).
• Line Management of employees and driving employees’ productivity and performance.
• Responsible for managing job profitability of assigned projects.
• Guidance on team in project works in terms of quality and safety standards.
• Monitor and ensure that site progress is in accordance to master programme with no delay in works and proper work sequencing.
• Efficient management of resources and materials.
• Adherence to safety practices in the work place.

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognized University
• Experience: Minimum 10 years of experience in delivering large scale projects in civil and infrastructure
• Experience in DSTA / HTX projects like camps, bases and sensitive infrastructure
• Excellent client facing with strong people orientation ability to build and develop positive relations with authorities like DSTA & HTX.
• Technical expertise and knowledge in Structural, Architectural Design and Contracts Administration with established experience and proven ability to deliver projects
• Proven track record of managing teams and delivering projects from start to hand-over
• Extensive experience within a construction environment demonstrating accountability and ability to meet commitments through key internal stakeholders, clients and staff at all levels

Overview

As a key role within the Operations department, the Cluster Manager (CM) manages the resources and financial performance of the assigned centres. Reporting to the Operations Head, the CL will play a pivotal role in providing advice on operations topics to support business growth in a dynamic and challenging environment. This role will also work closely with other departments to achieve and implement the strategy, policies and assigned projects in the company while managing the assigned centres in the cluster.

Roles and Responsibilities

1. Teams Management

• Responsible for the recruitment of his/her leadership team and their onboarding
• Manages, organize, coordinate and follows-up the activity of his/ her team. Define and run management process with teams. Assess individual and collective performance. Manage talent review and grow the team.
• Define clear KPIs and objectives, consistent with the strategy defined by the company.
• Ensure adherence of tools, guidelines & process of the company
• Ensure a smooth and serene communication both way from Management to the Centres as well from Centres to the Management team.
• Ensure the engagement of the team and reduce gap between the Centres and the HQ.
• Work closely with each department and ensures their involvement in operational process.
• Ensure good spirit, dynamism, and good values in the management practices of the Operations teams.
• Ensure a good retention and a positive social climate in the Centres.

2. Management of the Centres

• Responsible for the implementation of the strategy of the company & the initiatives from each HOD across the clusters.
• Satisfaction and engagement with the families:

- Responsible for the satisfaction of the families: KPIs on satisfaction survey, ensure right communication with parents

– Guide the principals to ensure right communication to the parents

- Attend to families’ meetings in the centre if needed

• Relation with institutional partners:

– Position the company as a real partner for Education (Early Years, Curriculum & Ops Expertise) in Singapore.

• Supporting our educators:

– Develop and build various communities’ groups within Operations to better support educators in their roles and for best practices/knowledge sharing

3. Performance of the centres

• Occupancy

– Monitor monthly occupancy of the centres: Budget, forecast enrolment planning (increased enrolment with reduced withdrawal) and actions plans (school presentation, team professionalism, marketing actions, and overall quality of the service provided) to achieve the occupancy targets.

– Analyse the sales funnel conversion closely with Marketing/Sales teams.

• Management of the P&L

– Responsible for the performance and quality of the centres

– Follow up the performance of each cluster in arranging P&L CM meeting between HR, Finance and each CM.

– Define & adherence the P&L budget, analyse the gaps, optimize results with proactive and corrective action plans. Work closely with Finance, Marketing and HR departments.

– Manage closely with Cluster Leads and Principals if needed on the staff cost

– Follow up the staff cost per month closely with Operations Head/HR and finance (staff deployment / Relief staff usage).

– Plan and review easily the staff deployment on a weekly basis, consistent with the occupancy of the centres.

– Design a tool & process to optimize the deployment of the staff based on the governance policy & brand compliances (teacher/child ratio)

– Monitor CAPEX budget & collection fee.

– Adhere to Standard Operation Procedures on Financial Matters.

4. Estate Management

• Work closely with the estate manager who oversees Centres Maintenance and renovation Projects (on current & new centres, where applicable)

Job Requirements

• Equipped with more than 8 years of experience as a manager
• Background in Education (Preschool in Singapore will be an advantage)
• Strong leadership and management skills
• Strong Business Acumen
• Possess strong written and verbal communication skills:

- Ability to empathise and communicate with employees and Parents of all levels.
- Ability to influence Leaders on Change initiatives.
- Ability to be flexible operationally to meet the needs of a multi-cultural, diversified, and fast-growing organisation;

• Strong in Problem Solving
• Strong Execution follow-up
• Efficient and ability to prioritize and anticipate
• An excellent independent worker and a collaborative team player.
• Results oriented, Self-motivated to define and reach KPI’s
• Able to manage economical figures and P&L
• Able to provide good mentorship and guidance