Job description
1. Responsible for planning the server onto racks, arranging the server mounting
2. Install the operating systems for new mounted servers
3. Responsible for reinstalling the server operation systems, solving the abnormalities.
4. Responsible for the daily server maintenance, troubleshooting, repair and follow-up
break-fix of the server and other hardware
5. Maintain data on internal systems including asset management, ticketing, rack related data
6. Work with remote vendors or other teams to solve hardware batch failures and problems
7. Oncall on duty, responsible for dealing with the problems raised by the business owner
side
8. Collect and check online assets status or issues
9. Erase drives or other configurations for retiring or relocating servers.
10. Provide retrofitting or test feedback for tools/systems/platforms.
11. Submit and track the part RMA or media destruction process
12. Server network troubleshooting
13. Server lifecycle management
14. Other server operation related work
15. Tidy and escalate problems to senior SOE
Job requirements
1. Bachelor's Degree or Diploma in Computer science, Electrical engineering or any other
relevant fields
2. Strong ability to work under pressure; Strong learning ability, broad technical interest;
Strong sense of responsibility, full of enthusiasm for work
3. Good communication skills in English, good team work spirit; Has ability to work
independently
4. Knowledge of the interdependencies of server functions and technologies
5. Can understand and run simple Shell/Bash scripts
6. Familiar with Linux system, able to locate hardware faults; Strong analytical and problem
solving skills
7. Basic network knowledge concepts - MAC, Subnet, TCP/IP; Ability to perform general
troubleshooting
8. Knowledge of out-of-band/lights-out server communication methods, such as IPMI