Total 6 Manager front desk officer job vacancies in D19 Serangoon Garden, Hougang, Sengkang, Punggol

Responsibilities:

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations/SLAs, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Supervising desktop management teams (Local and Offshore) to facilitate continual improvements in the desktop environment.
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly.

Requirements and skills:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

The Role

To develop a thorough understanding of Toll’s business through practical involvement in sales activities. Sharing that knowledge with Japan Post and identifying opportunities for introducing Toll’s services to Japan Post customers and potential Japanese customers.

• Representing Toll Group throughout the sales process with a focus on more complex sales opportunities or opportunities with major clients.
• Identifying new sales opportunities, particularly for current Japan Post customers, and Japanese companies. Creating and developing the sales business strategies for further growth of Toll’s business with Japan Desk sales team.
• Monitoring and managing the sales performance of Japan Desk with using KPI and/or other index. Retaining existing businesses of Japan Desk by closely managing the relationship with clients with a focus on Global Logistics in Asia.
• Analysing competitor activity. Developing a strong understanding of Toll’s business. Communicating with Japan Post to further develop broader understanding of Toll’s business and service offerings.
• Assisting management on their business decision making by carrying out day-to-day administrative activities.
• Senior functional managers of both Toll and Japan Post. Japan Post management and business development team. Global Logistics and Global Forwarding management and sales team of Toll

To be successful, you will need:

• Relevant bachelor degree or equivalent employment experience
• Native Level in Japanese (written and verbal) and good command in English (written and verbal) to communicate with stakeholders in Japan Post
• Significant experience in a technical sales environment
• Actively participate in Toll WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
• Ensure compliance with safe work practices, not to put others at risk. Use and maintain equipment properly and ensure that the work area is free of hazards
• Report all incidents, injuries and near misses. Report any hazard or accident to the OHS officer as soon as it becomes apparent

We are looking out for someone with a keen eye on numbers and a heart to serve at The Helping Hand.

Role Description
This is a full-time hybrid role for a Senior Finance / Accounts Officer at The Helping Hand. The Finance / Accounts Officer will be responsible for financial planning, budgeting, forecasting, and reporting. They will also ensure compliance with financial regulations and provide recommendations to management on financial strategy to support business objectives.

Qualifications

• Bachelor's degree in Accounting, Finance or a related field
• 3 years of working experience in accounting or finance
• Strong knowledge of financial regulations and accounting principles in the social service sector, especially Charity Accounting Standards and FRS
• Demonstrated experience with financial planning, budgeting, forecasting, and reporting
• Excellent analytical, organizational, and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work independently, as well as in a team-oriented, collaborative environment
• Professional certification, such as a ISCA, ACCA, CPA is a plus
  
  *Part timers who can commit at least 3 days a week are welcome to apply.
  

The National Robotics Programme Office (NRPO) is responsible for catalysing differentiated robotics R&D capabilities at our Institutes of Higher Learning (IHLs) and Research Institutes (RIs) for the benefit of our economy and society. NRPO also works to foster public-private partnerships to ensure robotics technologies and IPs developed with public funding are relevant for industry and are commercialised into useful products, services and solutions that are adopted in Singapore and around the world.

A key role of NRPO is to bring together end-users across different industries, robotics & automation companies, and our IHLs/RIs to identify use cases and technology gaps that public-private partnerships can help to address. In so doing, we enhance Singapore?s robotics R&D capabilities and help Singapore-based robotics & automation companies to innovate and differentiate themselves in the market.

Another key role of NRPO is to work together with partner agencies to grow our robotics (supply-side) industry comprising system integrators, robot vendors, software and component suppliers. A strong and vibrant robotics (supply-side) industry with companies developing and making robotics products and solutions here for export will help to support our end-user industries and act as vehicles for the commercialisation of technologies and IPs developed by our IHLs/RIs.

We are looking for a self-motivated person with a keen interest in robotics, to join NRPO to perform the following:

• Assist in planning and implementing initiatives to fulfil NRPO's objectives, with a focus on local and overseas events that showcase Singapore's robotics innovation ecosystem and that helps to foster connections and collaborations amongst end-users, robotics & automation companies and IHLs/RIs.
• Establish NRPO's calendar of events including a flagship NRPO event and identifying events that NRPO should partner with or participate in.
• Plan and execute NRPO's flagship and other events including engaging with stakeholders, partners and vendors.
• Work closely with our corporate communications partner to develop communications plan and key messages.
• Develop and manage our communications platforms and channels including NRPO's website and social media.

Requirements:

• At least 5 years of relevant working experience, preferably with a background in events, public relations or community development.
• Operational experience in organising and managing events including driving schedules and tasks.
• Able to multi-task and work well under time pressure.
• Excellent communication skills, both written and oral.
• Adept at social media communication platforms and channels.
• Good interpersonal skills to liaise and work with multiple stakeholders, partners and vendors.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

The National Robotics Programme Office (NRPO) is responsible for catalysing differentiated robotics R&D capabilities at our Institutes of Higher Learning (IHLs) and Research Institutes (RIs) for the benefit of our economy and society. NRPO also works to foster public-private partnerships to ensure robotics technologies and IPs developed with public funding are relevant for industry and are commercialised into useful products, services and solutions that are adopted in Singapore and around the world.

A key role of NRPO is to bring together end-users across different industries, robotics & automation companies, and our IHLs/RIs to identify use cases and technology gaps that public-private partnerships can help to address. In so doing, we enhance Singapore?s robotics R&D capabilities and help Singapore-based robotics & automation companies to innovate and differentiate themselves in the market.

Another key role of NRPO is to work together with partner agencies to grow our robotics (supply-side) industry comprising system integrators, robot vendors, software and component suppliers. A strong and vibrant robotics (supply-side) industry with companies developing and making robotics products and solutions here for export will help to support our end-user industries and act as vehicles for the commercialisation of technologies and IPs developed by our IHLs/RIs.

We are looking for a self-motivated person with a keen interest in robotics, to join NRPO to perform the following:

• Assist in planning and implementing initiatives to fulfil NRPO's objectives, with a focus on local and overseas events that showcase Singapore's robotics innovation ecosystem and that helps to foster connections and collaborations amongst end-users, robotics & automation companies and IHLs/RIs.
• Establish NRPO's calendar of events including a flagship NRPO event and identifying events that NRPO should partner with or participate in.
• Plan and execute NRPO's flagship and other events including engaging with stakeholders, partners and vendors.
• Work closely with our corporate communications partner to develop communications plan and key messages.
• Develop and manage our communications platforms and channels including NRPO's website and social media.

Requirements:

• 3-5 years of relevant working experience, preferably with a background in events, public relations or community development.
• Operational experience in organising and managing events including driving schedules and tasks.
• Able to multi-task and work well under time pressure.
• Excellent communication skills, both written and oral.
• Adept at social media communication platforms and channels.
• Good interpersonal skills to liaise and work with multiple stakeholders, partners and vendors.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

At Gusta Sourdough Pizza Co (IG: @gustapizza.co), we are a young & dynamic team of passionate people that love to R&D and create new products. We are looking for enthusiastic and motivated individuals like us to join and expand our team.

Prior Front-of-the-House F&B experience is preferable. Candidates should have the right to work in Singapore.

Your Role is to:

• Supervise front of the house during operations
• Manage junior staff and assist other managers.
• Enforce company policies, procedures, programs and performance standards.
• Responsible to ensure that the service standards of the pizza restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback
• Handle customer complaints during Manager's absence.
• Manage and motivate staff.
• Provide staff with support and training.

We are looking for someone with:

• Warm, friendly and cheerful personality
• Good work ethics and willing to learn
• Detailed, energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• O Level, Diploma or Professional certificate
• Min 4 years of experience is preferred, candidate should possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.

Our Benefits are:

• Salary: $3,400.00 - $4,000.00 per month depending on experience
• 4.5 day work week (44h/week).
• Overtime pay + Monthly performance bonus ($300-600)
• Insurance coverage
• Meal provided during shift
• Fast career development & Training provided

Experienced candidates will be considered for more senior roles.

Apply now to join our team and enjoy fast career development opportunities with more exciting overseas projects to come!