Total 57,365 front office assistant job vacancies in Singapore

Job Descriptions

• Manage the day-to-day operations of the retail outlet
• Serve Customers and ensure a high level of customer service
• Responsible for daily store sales & housekeeping
• Achieving store targets
• Oversee store merchandising/restocking
• Handle the POS system
• Any Ad-hoc duties as assigned by Supervisor

Job Requirements

• Past retail experience
• Customer service-oriented, sales are driven and result-oriented
• Possess strong negotiation and selling skills
• O-Levels/A-Levels/Polytechnic/Higher-Nitec graduate preferred
• Able to communicate well
• Able to work retail hours, weekends and public holidays

Benefits

• Overtime payment
• Monthly commission
• AWS
• Yearly performance bonus and annual increment
• Medical benefits
• Incentives
• Staff purchase discounts upon commencement of work

Working Hours

• 5 days work week / 44 Hours

This position is responsible for food preparation and maintaining kitchen standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in food preparation

• Ensure the quality of the food

• Maintain cleanliness and hygiene of the kitchen

• Understanding and complying with the mandatory hygiene standards and requirements

• Assist in cleaning duties

• Perform any other duties assigned by Chef

REQUIREMENTS

• Ability to work independently and in a team

• Physically and mentally fit and able to work in a fast-paced and demanding environment

• Basic food hygiene certificate

• Willing to work shifts, weekends, and public holidays

Responsibilities:

• Assist the bakery team in the preparation of pastry
• Executive and maintain consistent recipes and presentation
• Follow proper handling and right temperature of food products
• Handle equipment in a safe and proper manner
• Maintain workstations are clean and tidy with proper hygiene
• Minimize the wastage and spoilage of ingredients
• Ensure proper hygiene practices in accordance with food & beverage safety and hygiene standards
• Any other duties assigned by the manager

Requirements:

• At least 1 year of relevant experience
• No experience applicants are welcome to apply
• Willing to learn and have a strong passion for baking
• Able to work independently with minimum supervision
• Comfortable working in a fast-paced environment
• A valid food hygiene certificate will be an advantage

Admin Assistant

- Responsible for administrative, clerical & stock inventory
- Preparing, handling, and managing documents & filing
- Assist in HR admin, filing & documentation
- Assist in licensing or any government requirements documentation|
- Handling company stocks & inventory,
- Assist to receive stock deliveries & assure proper filing
- Carry out clerical duties such as filing, coping, scanning, answering phone calls, etc
- Excellent communication skills
- Well versed in Microsoft Office (Word, Excel, PowerPoint)
- Hard-working, good organization & scheduling
- Preferably able to speak Mandaring, to converse in Mandarin to communicate with Chinese speaking staff
- Neat & organize in filing
- Able to work under pressure
- Perform ad-hoc duties as and when required
- Working hours: Mon - Fri 9.30 am - 6.30 pm (any Saturdays whenever necessary)
- Location: Lower Delta Road

Interested candidates, please contact: 8133 3030 (Call / WhatsApp / SMS)

Admin Assistant

- Responsible for administrative, clerical & stock inventory
- Preparing, handling, and managing documents & filing
- Assist in HR admin, filing & documentation
- Assist in licensing or any government requirements documentation|
- Handling company stocks & inventory,
- Assist to receive stock deliveries & assure proper filing
- Carry out clerical duties such as filing, coping, scanning, answering phone calls, etc
- Excellent communication skills
- Well versed in Microsoft Office (Word, Excel, PowerPoint)
- Hard-working, good organization & scheduling
- Preferably able to speak Mandaring, to converse in Mandarin to communicate with Chinese speaking staff
- Neat & organize in filing
- Able to work under pressure
- Perform ad-hoc duties as and when required
- Working hours: Mon - Fri 9.30 am - 6.30 pm (any Saturdays whenever necessary)
- Location: Lower Delta Road

Interested candidates, please contact: 8133 3030 (Call / WhatsApp / SMS)

Job Description:

· Performing administrative tasks, such as print customer invoices, statement of accounts and data entry for inventory.

· Preparing monthly schedules and generating AR and Inventory reports for verification and audit purpose.

· Contacting clients as needed to ensure payment of outstanding invoices.

Job requirements:

1. Minimum O level & above.

2. Prefer experience in Accounting Accpac Accounting Software handling Accounts Receivable &

Inventory modules.

3. Knowledge in Words and Excel.

4. Possess good communication skills and positive attitude.

5. Min 2 years’ experience in Accounts.

Interested candidate please email to [email protected]

Only qualified candidate will be notified.

Responsibilities:

• Loading and unloading cargoes from and to the containers
• General warehousing and housekeeping duties
• Responsible to complete the job process from Inbound to Outbound
• Ensure that the administration work that goes along with the processes are conducted in a proper manner
• Ensure proper records and for the stock/cargo kept in the warehouse
• Working together with Warehouse Coordinator to run the day to day operations
• Ad hoc work as and when may be assigned

Requirements:

• Be proactive towards clients and staff
• Possess high integrity and strong commitment
• A good team player and yet able to work independently
• Able to work on Saturdays for half day
• Working hours: Monday - Friday, 9am - 6pm, Saturday, 9.30am - 6pm
• Location: Toh Guan

*FULL-TIME CLINIC ASSISTANT for GP clinic*

Tampines Family Medicine Clinic at Our Tampines Hub (postal code: 528523)

Someone who is:

- Proactive attitude

- Good customer-service mindset.

- Cohesive team player

- IT-literate

- Previous experience in GP clinic is preferred

Job Scope:

- Receive, register and triage patients

- Prepare and dispense medications

- Instructs patients regarding administrative and/or logistical procedures

- Admin duties; HealthierSG, Medisave, CHAS

- Arranges for prescribed laboratory tests, specialist referrals, and/or diagnostic procedures

- Collects, verifies, records, and maintains data on clinical activity in clinic management system

- Assist with routine medical procedures, e.g. ECG, swab test, nebulizer etc

- To supervise/assist or lead fellow clinic assistant staff

Working hours & Remuneration:

$2500 for 46 hours/week

Job Types: Full-time

Mornings: Monday to Friday & Saturday

Nights: 1 weekday nights / week ( 6-9pm) - ad-hoc

Operating Hours:

Monday - Friday: 8.30am - 1pm, 2-5.30pm

Saturday & Sundays: 8.30am - 1.00pm

Please send resume to [email protected]

Job Types: Full-time, Permanent

Salary: $2,500 per month

Work Location: In person

Job Description:

• Registers clients, as appropriate to clinic operations

• Answers WhatsApp messages, inquiries from clients and others; answer calls as appropriate, and/or schedules appointments

• Respond to clients queries.

• Arranges logistics for prescribed tests

• Supports day-to- day unit clinical and administrative operations.

• Dispensing plans for the clients

• Payment collection

• Obtains and verifies client billing information, processes patient accounts, and maintains records.

• Assisting practitioner in procedures - training will be provided

• Assists in maintaining the cleanliness and serviceability of the clinic

• Process billing, and payments using card terminals and maintain product stocks.

Requirements:

- No age limitation

- Nursing experience preferred

- Able to operate MS Word, Excel (training on using clinical software will be provided)

- Possess great ability to communicate and relate with other people

- Willing to learn and willing to receive constructive feedback

- Have the passion to help others

Clinic operating hour 9am-5pm Monday to Friday.

Clinic is located at City Hall MRT

We are looking for a stellar Executive Assistant to support our C-level Executives based in Singapore. You will provide administrative support to the leadership by effectively and efficiently handling and managing all administrative matters of and for the leadership, allowing them to focus on their main responsibility of driving the business. If you are someone who strives in a fast-paced and collaborative environment with an exceptional team spirit, we look forward to hearing from you.

What you’ll do:

• Manage the day-to-day calendar, including organizing meetings and managing schedule.
• Provide travel support for Visa applications, flight reservations and hotel bookings
• Schedule, coordinate appointments for the leadership team and assist in all meeting preparation which includes setting up conferences call across different time-zones
• Prepare expense reports, audit against travel schedule and monthly credit card statements
• Works closely and effectively with the executives to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgment letters, personal correspondence and other tasks that facilitate the Senior Leadership members ability to effectively lead the company
• Provides support for pitches as required, providing coordination and support as well as liaising across offices and with the APAC team
• Any other ad-hoc tasks assigned from time to time.

Who you are:

• You have at least 3-5 years of experience in assisting an executive-level team. Experience in an agency environment is ideal.
• High proficiency in Microsoft Office (Word, Excel, Powerpoint)
• Highly organized and flexible; resilient, mature and able to deal with stress and ambiguity
• Demonstrated ability to resolve problems in a fundamentally sound manner
• Team player with strong interpersonal, and collaboration skills
• You work well in a fast paced environment and are a proactive self-starter with excellent communication in both verbal and written English.

This position is responsible for food preparation and maintaining kitchen standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in food preparation

• Ensure the quality of the food

• Maintain cleanliness and hygiene of the kitchen

• Understanding and complying with the mandatory hygiene standards and requirements

• Assist in cleaning duties

• Perform any other duties assigned by Chef

REQUIREMENTS

• Ability to work independently and in a team

• Physically and mentally fit and able to work in a fast-paced and demanding environment

• Basic food hygiene certificate

• Willing to work shifts, weekends, and public holidays

Our client is a global MNC in the Chemical industry. Due to business needs, they are now recruiting a Administrative Assistant to be part of their Administrative Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Administrative Assistant:

• Handle document preparation, filing, and general administrative tasks.
• Operate office equipment such as computers, fax machines, and photocopiers efficiently.
• Manage the flow of incoming and outgoing communications via office tools.
• Monitor and maintain office supplies, ensuring stock levels are sufficient.
• Oversee the processing of outgoing mail when necessary.
• Ensure a safe and secure working environment.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

• Provide full secretarial support with high efficiency.
• Manage schedules, appointments, and calendars effectively.
• Prepare presentations, reports, and meeting notes promptly.
• Coordinate meetings, events, and conferences efficiently.
• Organize business trips, travel, and hotel arrangements.

Requirements:

• Minimum Dip/Deg holder with at least 3-5 years of relevant working experience.
• Prior working experience MNC will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Highlights

• Overtime Pay / Transport Allowances / Annual Bonus
• Fast Career Advancement
• Multi-Industry Exposure

Job Description

Company Description

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Key Responsibilities

• Examining, inspecting, sorting, processing, and scanning of electronic products.
• Every supply chain assistant is assigned a few part time office assistant, product testers or packers to manage with day to day task.
• Keeping track of all incoming and out-going products to ensure a smooth supply chain.

Essential Job Functions

• To manage daily processes, adapt to demand/supply changes, and ensure product compliance

Benefits

• Flexible working hours
• Yearly Bonus
• Medical Insurance Coverage
• Staff Discounts
• Corporate Discount at participating F&B and retail outlets.
• Fast Career Advancement Opportunities
• Multi-Industry Exposure
• 100% Office Environment
• No dusty warehouse or heavy iliftng equipment/machinery

Working Location: East - Airline House - Next to Singapore Airlines HQ

Remarks:

• No experience required as training will be provided

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Summary

The role is responsible for operations excellence of the various teams under his/her care. The role is to inculcate in the team the culture of providing excellent customer service. In addition, the Manager is to conduct manpower planning and deployment and ensure that the operating costs are kept within control.

Key Responsibilities

1. Operations Excellence

· Oversee the smooth running of day to day operations.

· Ensure teams follow SOPs and investigate non-compliance.

· Ensure that team leaders perform audit checks on all outgoing documents.

· Communicate and coach team members on best practices and potential pitfalls to avoid from time to time.

· Conduct team meetings and inter- team meetings across departments to resolve challenges and enhancing customer service to clients.

· Ensure teams have credible & workable backup plan. All team members are crossed trained and hands-on experience in handling the work as backup.

2. Customer Service Excellence

· Create a culture of customer service excellence by reinforcing to the team regularly on proactiveness and prompt response to customers.

· Provide advice and assistance to customers in resolving shipping issues encountered.

· Hold regular Monthly Operations Meetings with Customers to obtain feedback on service performance and resolve operational issues.

· Investigate customer's complaints and recommend corrective and preventive actions to resolve the issues.

· Collaborate with various internal teams to deliver great customer experience to existing and prospective customers.

3. People Management

· Conduct manpower resource planning to ensure that workload is evenly distributed and all the staff work as a team to achieve greater productivity and output.

· Conduct Performance Reviews, mentor and coach staff to achieve goals set.

· Focus on talent management & development in building a strong succession bench.

· Ensure onboarding of new hires are conducted for successful integration to the team and organisation.

· Create an engaging environment that motivates the team to high performance.

4. Performance Report

• Collate and analyse operation statistics with monthly submission to immediate superior.

• Submit Monthly KPIs Reports to Customer.

Requirements and Pre-requisites

· Degree or Diploma

· Minimum 3 - 5 years of managerial experience in forwarding, shipping and documentation in the logistics space

· Competent in IT systems eg SAP and other in-house logistics systems

· Competent in Microsoft

· Strong Leadership skills

· Good communication and Problem- Solving skills

· Positive and Can-Do attitude

Job scope:

Assist in attending to customer needs and request, ensure store cleanliness & tidiness, assist in stock take, price tagging, arrangement or carrying of shoe boxes, & other duties assigned by supervisor.

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Responsibilities:

• Perform site management on the installation works, inspections, testing, commissioning and handing over

• Liaise with the clients, consultants, contractors,

• Monitor work progress and responsible for document, drawing, sample etc submissions

• Assist in Engineering related matters for systems such as CCTV, Security, Computer Networking and Telecommunications Infrastructure

Looking for a part-time clinic assistant for our clinic at Junction 10 shopping centre (previously Ten Mile Junction) in Bukit Panjang region. To start in November 2024.

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Requirements:

Cheerful disposition

Willing to work

Able to use computers

GCE 'N' level or equivalent

Singaporean or PR

Able to work Tuesday, Wednesday and Friday evenings (6.30-10pm) and possibly 1 Sat (10-1pm) and 1 Sunday (10-1pm) per month.

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General responsibilities include:

Registration of patients

Dispensing of medicines

Assisting doctor in the consultation rooms (chaperone)

Billing transactions

Handle general enquiries from patients

General upkeep of clinic

Salary: $9/hr (weekday) $10/hr (weekend)

Please send your resume to [email protected]

Clinic location: 1 Woodlands Road, #01-23 Junction 10, Singapore 677899

CPO is a dynamic and innovative startup ommitted to optimizing supply chain efficiency and delivering exceptional service to our customers. We are dedicated to fostering a collaborative and supportive work environment where every team member can contribute to our success. As we continue to grow, we are seeking a detail-oriented and proactive Part-Time Supply Chain Assistant to join our team.

As a Supply Chain Assistant at CPO, you will be an integral part of our logistics and operations team, providing support in various aspects of the supply chain process. From inventory management to customer communication, you will play a crucial role in ensuring the smooth flow of goods and information. The ideal candidate will be highly organized, efficient, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

1. Product Handling: Inspect, sort, pack, arrange, categorize, and scan products according to established procedures to ensure accuracy and quality.
2. Data Entry: Perform basic data entry tasks to maintain accurate records and track inventory and order status.
3. Customer Communication: Respond to email inquiries from customers promptly and professionally, providing updates on order status and addressing any concerns or questions.
4. Coordination: Coordinate with internal teams and external partners to ensure timely delivery of orders and resolve any issues or discrepancies that may arise.
5. Shipping Documentation: Assist with the preparation of shipping documents, including packing slips, bills of lading, and shipping labels.
6. Inventory Management: Monitor inventory levels and assist with inventory management tasks, such as stock replenishment and cycle counting.
7. Process Improvement: Collaborate with team members to identify opportunities for process improvement and efficiency gains within the supply chain.
8. Team Support: Support other members of the logistics team as needed, taking on additional tasks and responsibilities as assigned.
9. Compliance: Adhere to company policies and procedures, as well as safety and compliance regulations, to ensure a safe and productive work environment.
10. Additional Duties: Perform any other duties as required to support the smooth operation of the supply chain and logistics department.

Qualifications:

• High school diploma or equivalent; additional education or training in logistics or supply chain management is a plus.
• Prior experience in a warehouse, logistics, or supply chain role preferred but not required.
• Strong attention to detail and accuracy, with the ability to perform repetitive tasks efficiently.
• Proficiency in Microsoft Excel and other basic computer skills required.
• Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Willingness to learn and take on new responsibilities as needed.

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

Continually meeting or exceeding sales quotas.

Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

Monitoring the performance of the sales team.

Ensuring that the store is clean and well-maintained at all times.

Building and maintaining good working relationships with customers.

Identifying opportunities and strategies to increase sales.

Regularly attending sales meetings and training sessions.

Ensuring that the store is adequately stocked with company products.

Performing all duties of the Sales Manager in cases of absence or emergency.

Assistant Sales Manager Requirements:

High school diploma or GED.

Bachelor’s degree in marketing, communications, or related field is advantageous.

Proven experience in sales and customer service.

Proficient in all Microsoft Office applications.

The ability to work in a fast-paced environment.

Excellent problem-solving skills.

Strong management and leadership skills.

Effective communication skills.

Exceptional customer service skills.

This position is responsible for assisting in the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Restaurant Manager to ensure the smooth operation of the restaurant.

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Assist in operations to ensure the smooth operation of the restaurant.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

• Able to communicate in English and 1 other language

Job scope:

• Perform new business underwriting assessment within assigned authority, achieving KPIs through active case management.
• Negotiate with reinsurers for best offer for benefit of customers during facultative underwriting.
• Manage and build, a proactive and productive relationship with various sales channels
• Review on underwriting rules and update in AIS
• Support UAT when required
• Participate in product development, data analysis and preparation of management report
• Review and identify areas of process improvement
• Assist with any other projects as assigned

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

This position is responsible for assisting in the planning and direction of the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting the Restaurant Manager to ensure the smooth operation of the restaurant.

• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.

• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.

• To hit all financial targets

• To lead the team on each shift and ensure the company service standards are upheld.

• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.

• Direct hiring, training, and scheduling of food service personnel.

• Investigate and resolve complaints concerning food quality and service.

• Prepare checks that itemize and total meal costs using the Point of Sales system.

• Assist in operations to ensure the smooth operation of the restaurant.

• Perform other duties as assigned by management.

REQUIREMENTS

• Min GCE ‘N’ level or equivalent with at least 2 years of relevant experience

• Strong communication, interpersonal, and management skills

• Passionate about providing excellent management and interpersonal skills

• Able to work independently and in a team

• Able to communicate in English and 1 other language

Reporting to the Head of Compliance & Information Security, this role supports our Head Office (HO) in Tokyo in helping our business units in Asia achieve the compliance objectives set by our MS&AD Group and MSIG Asia, and run their annual compliance and internal control programs.

Responsibilities

• Develop, update, implement, and maintain compliance, fraud, AML/CFT, and outsourcing policies, regulations, and guidelines, and annual compliance program regulations
• Enhance awareness of compliance and fraud prevention best practices by developing and sharing compliance training materials, publishing quizzes, and conducting annual compliance training and induction briefings for new employees
• Support in enforcing and monitoring compliance and information security (including outsourcing) in accordance with evolving insurance laws, regulations, risks, and the policies and guidelines set by the Group and Asia
• Review, monitor, and report on corrective and improvement measures related to audit and self-check issues, fraud incidents, dishonest and unlawful acts, regulatory sanctions, AML/CFT/sanction suspicious transactions, non-compliance in outsourcing, and issues identified through the incident control process
• Mitigate the risks identified through Compliance Risk Assessments (CRA), Fraud Risk Assessments (FRA), Outsourcing Risk Assessments, AML/CFT Risk Assessments, and the review of risk registers and mapping
• Design, develop, enhance, implement, and maintain automated/digitalised compliance workflow management and reporting applications such as AML/CFT screening platforms with API integration capabilities
• Manage and execute the annual Internal Control Program (ICP/JSOX) for Asia
• Handle and manage the periodic reporting tools for regional monitoring, ensuring the accurate consolidation of results
• Prepare, refine, and finalise reports and documents for internal committee meetings
• Manage and provide guidance and advice on investigations related to fraud and/or related incidents, and whistleblowing procedures
• Lead and coach junior staff in compliance-related tasks, guiding them in resolving complex issues through close collaboration with the Head of Department
• Support the Head of Department to represent the company and articulate the Group’s direction in alignment with Head Office’s strategy
• Support the Head of Department in partnering with senior management to foster a culture of good governance to achieve sustainable business growth

Requirements

• Degree in Law, Finance, Accountancy or a related field
• Certifications in Audit, Compliance and/or Insurance is preferred
• Minimum 12 years of experience in regional compliance planning, strategy, operations, risk management, and project management within the insurance industry, including a minimum of 6 years in a middle management position
• Good knowledge of applicable regional laws and regulations, risks and controls (for compliance, fraud, anti-bribery, Outsourcing/information security, AML/CFT/sanctions), internal control methodologies and framework, and compliance trends and risks
• Experience with AML/CFT risk management and screening, with hands-on experience using platforms such as Refinitiv (World Check One) or Dow Jones
• Experience in managing digitalization and automation projects, and proficiency in Microsoft Office 365
• Experience in navigating Asian cultural contexts and business dynamics, enabling effective collaboration with our business units in Asia
• Skilled in managing and influencing stakeholders through advisory, presentations, and consulting
• Strong analytical and problem-solving abilities, paired with business acumen and strategic planning skills