Total 13,286 help desk specialist job vacancies in Singapore

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals

Job Requirements:

• Min Diploma Holder in relevant qualifications

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Salary: $2600 for first 3 months. After confirmation is $2700

Industry: Engineering

Located at Tuas

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Work Location: Central

Working Hours: Mon - Fri Office Hours

Salary commensurate with experience

Attractive Performance Bonus and Benefits

Responsibilities:

• Manage key accounts for Temp/Contract roles
• Sourcing candidates through different recruitment channels
• Adhere to all recruitment guidelines
• Acts as an advocate for hiring managers and candidates throughout the recruitment process and provide follow up
• Build a consistent talent pipeline

Requirements:

• Diploma and above
• Multi-tasker, proactive, resourceful, dynamic, resilient and is driven to work in a fast-paced work environment
• Good communication and interpersonal skills
• Strong drive to succeed in placement closure
• Attainment of CEI certification will be advantageous

Interested candidates, kindly send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders.
• Prepare sales quotation and invoices.
• Processing of customers' orders.
• Manage and oversee all customers' orders shipping activities.
• Ensure customers' orders shipped and received on time.
• Provide overall sales support to the sales team to fulfil customers' orders.
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• With 2 - 3 years of customer service and shipping/ coordination experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Basic $ 2,800- $3,200
• Working location: Raffles Place
• Working days: Monday to Friday
• Working hours: 8.30am to 6.00pm
• Contract Period: January 2025 - June 2025

Key Responsibilities:

• Assist with administrative tasks for the department or office.
• Answer all internal and external calls professionally, directing them to the appropriate person.
• Manage daily reception duties, welcoming visitors and ensuring proper check-in/check-out procedures.
• Oversee visitor access and control access cards.
• Provide related service of staff on board & resign procedures on FM scope.
• Coordinate meeting room reservations, setup turnover and necessary support.
• Logistic support in relation to Event Management & Public Relations activities.
• Alternate rotation to assist in Mailroom duties when required.
• Handle daily orders for consumables and manage hotel reservations.
• Offer employee welfare support.
• Perform other ad hoc duties as assigned.

Requirements:

• Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

A MNC technology organisation is seeking a NLP Developer to join their team.

Your new company

We are seeking a highly skilled and experienced Natural Language Processing (NLP) Engineer to join our innovative team. As an NLP Engineer, you will be responsible for developing and implementing cutting-edge algorithms and models to process and understand human language. You will collaborate with data scientists, software engineers, and domain experts to build robust NLP solutions that extract insights from textual data and enable advanced language-based applications. The ideal candidate will have a strong background in NLP, machine learning, and programming, along with a passion for solving complex language-related challenges.

Your new role

As NLP Engineer in the engineering team, you will be responsible for:

• Design, develop, and implement NLP algorithms, models, and techniques to extract meaning, sentiment, intent, and other linguistic features from textual data.
• Collaborate with cross-functional teams to define project requirements and objectives, and translate them into technical solutions.
• Collect, preprocess, and analyze large volumes of text data to train and evaluate NLP models, leveraging machine learning techniques.
• Develop and optimize machine learning models for tasks such as text classification, named entity recognition, sentiment analysis, question answering, and information extraction.
• Conduct research and stay updated with the latest advancements in NLP and machine learning, identifying opportunities for innovation and improvement.
• Perform feature engineering, feature selection, and hyperparameter tuning to enhance model performance and accuracy.
• Implement and deploy NLP solutions into production systems, ensuring scalability, reliability, and maintainability.
• Collaborate with software engineers to integrate NLP components into larger software systems or platforms.
• Conduct experiments and evaluations to assess the performance and effectiveness of NLP models and algorithms, iterating and refining as needed.
• Stay abreast of industry standards and best practices for data privacy, security, and ethical considerations in NLP applications.
• Document research findings, methodologies, and technical specifications to facilitate knowledge sharing and collaboration.
• What you'll need to succeed
• Master/ Bachelor’s degree in computer science, Information Systems, Engineering, Math or related technical field.
• 2-4 years experience in the following areas:
• Proficiency in programming languages such as Python and Java
• Experience with designing and developing microservices architecture.
• Proficiency in deploying and managing applications using Kubernetes.
• Familiarity with version control systems, CI/CD practices
• Hands-on experience with AWS Bedrock and Azure OpenAI services.
• Experience with large language models (LLMs) and multimodal models.
• Proven experience as an NLP Engineer with a track record of successfully implementing NLP solutions and models.
• Strong understanding of NLP concepts, techniques, and algorithms, including but not limited to text representation, word embeddings, sequence modeling, and deep learning architectures (e.g., LSTM, Transformer).
• Proficiency in programming languages commonly used in NLP, such as Python and libraries like NLTK, spaCy, scikit-learn, TensorFlow, or PyTorch.
• Experience in training and evaluating NLP models using large datasets and machine learning frameworks.

What you'll get in return

In return, you'll be part of an organisation that values its employees. You will have a structured career growth and plenty of global developmental opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Cloud & DevOps, AI & Machine Learning, please contact us as well.

EA Reg Number: R1988154

EA License Number: 07C3924 | Company Registration No: 200609504D

• 5 Days|8 hour Rotating Shift
• Weekday：7am to 3pm or 130pm to 930pm
• Weekend / PH: 715am to 315pm or 10am to 6pm
• Salary: Basic $2,000
• Address: Clarke Quay

Requirements:

• Relevant working experience in customer service and/or sales

Responsibilities:

• Welcoming members & assisting with check-ins
• Building rapport with new and existing members
• Handling payments when required
• Assisting with bookings, cancellations or requests by members
• Achieving membership monthly target set by HQ
• Attending to phone/walk-in/email/text enquiries
• Actively seeking new sale opportunities
• Maintaining studio's cleanliness
• Printing and emailing EOD sales reports to Directors
• All other ad-hoc duties given by Store Manager

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Your new company

A leading multinational mining group is looking for a Postfixture Invoicing Officer (1-year contract).

Work Hours: Mondays to Fridays, 9am to 6pm (flexi hours)

Location: CBD

Duration: 1 Year Contract, extendable

Salary: up to $4,500 (+ month completion bonus)

Your new role

· Maintain relevant day-to-day databases

· Support business process and automation improvements in delivering effective customer service solutions

· Support compliance with company’s policies in day-to-day matters

· Work closely with multiple stakeholders to deliver excellent customer service to counterparties

· Maintain relationships with stakeholders and counterparts

· Handling of freight, demurrage/despatch, bunkers, hire and port disbursement payments as per contractual agreements

· Ensure voyage accounts are accurate and balanced

· Managing and recovering outstanding funds from counterparts

· Reconciling all counterparties’ accounts, including but not limited to Owners, Suppliers, Charterers, etc.

· Execute tasks and procedures required for month end activities

· Assisting with audit and financial queries, when required

· Support system projects and process enhancement initiatives to enhance efficiency

· Support Data Analysis/Reporting activities

What you'll need to succeed

· A Bachelor Degree/Diploma or equivalent

· Previous experiences with laytime and postfixtures

What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email [email protected] for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• MOM LICENSE NO.: 21C0460
• EA REG ID. : R1768038

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Service Desk Agent. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

REQUIREMENTS

1. Min 2 yrs of service desk agent working experience
2. Good Laptop/Desktop troubleshooting skillsets
3. Excellence customer handling skills
4. Excellence communication skills
5. Need to perform rotating shift
6. Knowledgeable in Microsoft O/S, Microsoft 365 and Microsoft Office applications.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a IT Service desk Agent. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Roles and Responsibilities

Role 2:

Requirement for the SD Agents as follow:

· Min 2 yrs of SD agent working experience

· Good Laptop/Desktop troubleshooting skillsets

· Excellence customer handling skills

· Excellence communication skills

· Need to perform rotating shift

· Operating hr: 7.30am to 9pm (rotating shift)

· Inclusive of Mon – Fri, weekends and public holidays

· Security Clearance required

· Singaporean

· onboarding after candidates are security cleared

-

5 workdays per week (2 off day can be on weekday)

-based on 44hrs per week

-not 12 hrs rotating shift

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.

We have a fantastic opportunity for a People Operations Excellence Specialist to join our People Operations Team. Within the broader Taylor & Francis People Team, the People Operations Excellence team possesses a specific set of skills that fosters internal knowledge and expertise to support our colleagues. This people-focused function allows for improved communication, quick response rates, clear processes, and accurate data. In short, the People Operations Excellence team ensures a seamless end to end colleague experience.

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Processing transactional elements of employee lifecycle 
• Developing and maintaining positive relationships with local colleagues and centres of excellence​ 
• Proactively engage and embed with stakeholders across the People Team and aligned business area 
• Management of the HRIS systems to ensure colleague profiles are created, maintained and accurately updated with any changes throughout the month
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
• Support continuous process improvements to increase effectiveness, efficiency and digitization, active identification of improvement areas and pro-active suggestion of potential improvements

Benefits:

• Basic Salary up to $2,300 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri,8:30am - 5:30pm)
• Reimbursement of Transport claims from office to client site
• Company Medical Insurance and Approval Clinics Panel for staff Medical Consultation.
• Our company emphasises on good career progression and providing our employees attractive remuneration with generous bonuses.

Job Description:

This is a full time role for a Technical Specialist located in Ang Mo Kio. Our client makes sophisticated nurse call systems, enterprise reporting and analytics tools, and industry-leading software applications for caregivers and clinical staff and you will be responsible for performing preventive and corrective maintenance according to Standard Operating Procedures and Work Instructions. It also requires coordinating site work with sub-contractors and customers, as well as providing on-site support for systems testing, commissioning, and client training, both locally and overseas. Additionally, the position entails responding to emergency service calls during and after office hours, including public holidays, as part of a weekly standby rotation.

Qualifications:

• Fresh / Entry-level / Relevant Experience for NTC2 / ITE / Diploma in Electronics or IT Engineering background. Certificate for Electronics / IT Engineering will be required upon interview.

Fresh without experience-Starting basic is $2600, after 3 months confirmation is $2700

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Our client is a well-established MNC, market leader in the FMCG industry. They are urgently looking for a Customer Service Specialist (Order processing) to assist their team for the next phase of their business. They are located in the West area – easily accessible.

Responsibilities:

• Responsible for order processing and invoices
• Handle customer inquiries
• Customer’s complaint management
• Price verification and system updates
• Responsible for CRM system
• Oversee orders for any follow-ups and adjustments
• Responsible for Customer Returns, CN, DN, etc
• Ensure coordination within department for a smooth delivery process

Requirements:

• Minimum Degree in Business Administration or other relevant field of studies
• Minimum 1-2 years of relevant experiences

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Click ‘Apply’ if you enjoy the following:

- Interacting with people

- ⁠Seek recognition and enjoys being in a supportive & vibrant enviroment

Job scope includes:

- Involving in the end-to-end process of recruitment

- ⁠Brainstorming ideas and achieve the recruitment target

- ⁠Participate in team-bonding activities related with the sales team

- ⁠Uphold and maintain the company’s system

- ⁠Generate and prepare reports on weekly/monthly basis

- ⁠Claims and reimbursements of the Director

Requirements:

- ⁠Meticulous and eye for detail

- ⁠Well-organised and proactive

- ⁠Sense of urgency with good work ethics

- ⁠A great SMILE

Interested candidates who’re keen to find out more about this opening, please send in your applications now!

Job Description & Requirements

We are a complete wellness company providing facial, slimming body care and aesthetic job.

Due to our expansion, we are looking for talented, willing to learn and hardworking beautician.

Beautician

Job scope

1. Facial/slimming job

2. General duties.

Our requirement

2 years relevant experience.

Pleasant and outgoing personality

Diploma in ITEC, CIDESCO, CIBTAC...

No qualification but with relevant experience can also be considered.

Benefit

Basic + overtime pay +monthly incentive

Service and sales commissions

Good working environment

Year end bonus

Medical benefit

Staff benefit

Job Posting: Front Desk Executive (Part-Time) – Boutique Yoga Studio at Upper Thomson

We are hiring!

Join our boutique yoga studio located in Upper Thomson as a Front Desk Executive. We’re looking for a passionate and committed individual who can work 4 days a week, including Saturdays and Sundays.

Job Details:

• Part-time role with a minimum 1-year commitment (no short-term students on summer break).

• 5-hour shifts from 5pm to 10pm.

• Responsibilities include:

• Handling walk-ins and membership inquiries

• Explaining and closing membership deals

• Basic studio cleaning: mirrors, props area, folding towels, doing laundry, cleaning the toilets, replenishing supplies, etc.

• Opening and closing of the studio

Preferred Qualifications:

• Experience working in a yoga studio is preferred.

• Ability to handle customer service and sales efficiently.

• A background in yoga is a bonus but not mandatory.

What We Offer:

• Competitive pay:

• $12/hour during a 3-month probation period.

• $15/hour post-probation with sales commission

If you’re passionate about yoga and customer service, and can contribute to creating a positive environment for our members, we’d love to hear from you!

Working days : 6 days

• 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am

[ Night shift only 1 month 1-2 times ]

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Location: Alexandra Road
Working Hours: 10AM to 7PM
Working Days: 6 days work week; Must work on Saturday and Sunday; Off day on Thursday

Job Summary:
We are seeking a friendly and organized Front Desk Receptionist to join our vibrant dance studio team. This role is pivotal in creating a welcoming atmosphere for our customers while efficiently managing inquiries and sales.

Key Responsibilities:

• Answer customer inquiries and provide information about classes, schedules, and studio policies.
• Address customer needs and resolve issues promptly to ensure a positive experience.
• Sell dance packages and handle renewals, maintaining accurate records of transactions.
• Maintain the front desk area and ensure it is well-organized and inviting.
• Collaborate with instructors and staff to coordinate schedules and special events.
• Perform administrative tasks as needed to support the daily operations of the studio.

Qualifications:

• High school diploma or equivalent; additional education or experience in customer service is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with scheduling software.

Compensation:

• Basic Salary: $2,500 per month
• Commission on sales of packages and renewal deals

Benefits:

• Annual Leave: 14 days
• Bonus: Annual Wage Supplement (AWS)

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000.

• No Experience Required; Training and Certification Provided

• Evergreen Industry with Job Security

• Opportunities for Growth/Career Progression (supervisory positions available)

• Supportive and Compassionate Management Team

Job Descriptions:

• As a Lashing Specialist, your primary responsibility will be to secure and unsecure containers on cargo ships to ensure the safe transportation of goods to their destination. You will play a crucial role in preventing damage and ensuring the integrity of the cargo during transit.

• In addition, you will also work in teams to secure large cargo ships to the port’s berth.

Job Requirements:

• Candidates with no experience are welcomed!

• PSLE pass in English

• Bonus points for candidates who can work at height

• Good physical health to handle shift schedules and working outdoors

• Day Shift: 9.30am - 9.30pm (meal break included)

• Night Shift: 9.30pm - 9.30am (meal break included)

• Candidates who can rotate between day & night shifts will be considered first

• Flexible rostering can be arranged (subject to operational needs)

Still unsure? You can contact (message) +658035 8901 to arrange to speak to our friendly career advisors!

Our client is a Science Industry. Due to their current expansion plan, they are looking for a Site Support Specialist (Inventory Management) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Manage delivery of laboratory supplies (consumables, chemicals, reagents) from suppliers to customer stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving supplies
• Monitor and adjust stock levels based on usage data, ensuring timely replenishment
• Conduct inventory checks to ensure products are within recommended levels and not expired
• Deliver supplies to customers' work areas reliably
• Provide site support for inventory management services as per customer requirements
• Maintain cleanliness and organization in stockroom and point-of-use areas

Requirements/Qualifications:

• ITE or Diploma in Science or related discipline
• Experience with ERP systems and logistics preferred
• Intermediate proficiency in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Just Graduated/ORD-ED/ Looking for a Change?
Look no further!

As the leading industry expert, Euphoria Organisation is the go-to outsourced sales and marketing firm that renowned businesses rely on to increase their market share and brand awareness.

We are now expanding and looking to groom the next leaders of the industry and bring their careers to greater heights.

Responsibilities:

• Conduct sales and marketing strategies via face-to-face marketing channels to potential clients
• Support and enhance the team's business growth

You can look forward to:

• A Competitive Salary & Performance Bonuses
• 1-on-1 Mentorship
• Career Advancement and Progression
• Personal Development
• Overseas Exposure
• Dynamic Working Culture

Requirements:
* Adaptable & Determined
* No Experience Required as Training is Provided

Apply now if you are the next big thing out there :)

Seeing the challenges of FX today with high latency and rejection rates, fragmented marketplace and outdated technology, Spark Systems sets out to build a robust trading platform designed for low-latency access to worldwide FX liquidity with smart algorithmic execution, reducing trading costs for our clients. We are also delivering our next-generation automated data-driven decision tools to help our clients discover market opportunities with deep tech and data analytics developed on our platform.

Job Overview – Client Services Specialist (Rotating Shifts)

We are looking for a Client Services Specialist within our energetic startup team. This is a fantastic opportunity to play an integral role in delivering unparalleled customer service to our clients. An ideal candidate is someone who exhibits great personality, strong passion for customer success and continuous improvement on customer service. This role will suit an individual who loves to build client relations and deliver exceptional customer service.

Responsibilities

• Perform daily system health checks.
• Provide 1st and 2nd level technical and functional support for client queries and issues over phone and email.
• Research problems thoroughly, test solutions and make recommendations to clients.
• React to critical issues on a timely basis i.e. troubleshoot, investigate and escalate (if necessary) issues and create or apply appropriate solutions to immediate issues.
• Troubleshoot problems across a wide range of technical skills including Unix, SQL, XML, FIX and Java.
• Provide assistance in our product and explaining processes in accordance with internal procedures.
• Provide project management for onboarding of (i) Client setups and (ii) Bank connections.
• Provide weekend support for deployment and post-checks.
• Configure demo environments for sales.
• Maintain awareness of relevant technical and product trends with self-learning and job shadowing.
• Work across teams to continually provide feedback, improve product, and drive future innovation.

Required

• Able and willing to work on night shifts and public holidays
• Experience working in a Technical Support environment with excellent customer service skills.
• Basic understanding of FX market and/or a desire to learn FX.
• Ability to communicate effectively and professionally, both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Knowledge on UNIX command line, SQL or Java programming is a plus.

Qualifications

• Minimum Diploma in Computer Studies or related discipline.
• Basic knowledge of Linux environment.
• At least 2 years of experience in support related fields is required.
• Knowledge of FX is a strongly preferred. If not, knowledge in other financial asset class is helpful.
• A positive and helpful attitude to serve customers and assist colleagues.
• Ability to multi-task, prioritize and deliver in a mission critical / time pressured environment.
• Someone who is undeterred and would not give up easily.
• Proactive with good analytical and organization skills.
• Positive work attitude, motivated and resilient in tough situations.
• A drive to learn and master new technologies and techniques.

Job Description:

• Ensure the machine is working correctly, and calibrating the machine to ensure proper measuring.
• Perform incoming, in-process and final inspection as per customer requirement.
• Maintain calibration record of measuring equipment.
• Document inspection results by completing reports and logs.
• Maintain safe and healthy working environment by following standards and procedures.
• Raise non-conformance report if necessary.

Job Requirements:

• NITEC/Higer NITEC in Precision Engineering.
• 2 -3 years of relevant QC experience in a manufacturing environment and knowledge.
• Able to interpret technical/mechanical drawings of geometrical dimensioning and tolerance.
• Able to perform CMM measurement; preferably with Wenzel or Zeiss.