Company Name: Laguna National Golf Resort Club

Job Position: Senior Customer Service Assistant - Driving Range

JOB RESPONSIBILITIES

• Provide a high level of customer service and assist in members' and guests’ inquiries
• Collect ball fees, Toptracer Range fees, and ball card top-up fees
• Assist with bay reservations for members and the public (phone, email, in-person)
• Supervises and directs junior level CSA in the golf shop as well as field attendants
• Assist to manage the receiving and processing of new inventory in the shop
• Assist to stage and prepare club activities and leagues being organized at the driving range
• Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

JOB REQUIREMENT

• Post-secondary education is an asset but not required
• Strong customer service skills in person and over the phone
• Proficient in basic computer software (MS Office and similar)
• Reliable, punctual, and eager to be part of a service-oriented team

*Only shortlisted candidates will be notified.

JOB DESCRIPTION

• To ensure all goods received in the hotel are properly supported by the hotel PO
• To examine both the quality and quantity of the goods
• To ensure goods are promptly moved to Stores or the concerned department once received
• To ensure outgoing goods are properly documented and accounted for
• Match invoice to purchase order. Do not accept unauthorized merchandise
• Inform Purchasing Manager and Cost Controller of any deficiencies and mistakes
• Input into the system all goods received daily and print Goods Received Note and attached with the invoice and PO
• Follow up closely with purchasing if there are any goods returned, close the item in the system once credit note received
• To closely monitor with the Purchasing Officer all pending or partial deliveries
• Ensure receiving bay should be clear and orderly at all times

JOB REQUIREMENTS

• Ability to communicate in English with guests/visitors/vendors and hotel staff to their understanding.
• Ability to provide legible communication.
• Ability to compute mathematical calculations.
• Experience with computers, calculators or word processors.

Job Description

This position reports to the Manager. Duties and responsibilities include but not limited to the following:

1. Provide general administrative support for project assigned such as responding to project enquiries, processing of project nominations, etc.
2. Assist supervisor in maintenance of project files in hard and softcopy.
3. Assist supervisor in workshop and award ceremony related administration and / or logistic matters.
4. Support supervisor in any ad-hoc duties pertaining to the project.
5. Any other duties that may be assigned by supervisor.

Job Requirements

1. Good command of spoken and written English
2. Able to communicate effectively via phone and email
3. Proficient in MS Office applications such as PowerPoint, EXCEL, Word, and Outlook
4. Proficient in online meeting tools such as Zoom, MS Teams, and Google Meet
5. Responsible and a good team player
6. Diploma or ITE NITEC or its equivalent