Total 6 Director/C-Level hr officer job vacancies in D08 Little India

• Prepare menus in collaboration with colleagues
• Ensure adequacy of supplies at the cooking stations
• Prepare ingredients that should be frequently available (vegetables, spices etc.)
• Cook and complete dishes in timely manner
• Friendly and service oriented
• Able to perform shift; work on weekends and Public Holidays
• Excellent communication and interpersonal skills
• Ensure good hygiene practices and quality control of food and presentation
• Must be able to work in a fast pace environment

Job description & Responsibilities:

● Customer Experience Accountability: Fully responsible for CX delivery, encompassing CX

Culture, Governance, Design, and Communications. Lead the Dubai and Singapore teams for

all Entertainment and F&B brands in both countries, aiming to create unique and original

experiences for each venue.

● Customer Experience Management: Oversee all customer interactions, ensuring timely,

accurate, and helpful support. Design and direct strategic mechanisms for continuously

refining customer experiences, leveraging market and technological advancements. Develop

and lead a core VIP management team to deliver a differentiated value proposition to

privileged customers.

● Strategic Leadership: Develop and implement a comprehensive customer support strategy

that aligns with overall business objectives and enhances the user experience. Strategize and

elucidate pivotal insights into customer engagements, creating frameworks for enhanced

visibility and strategic leverage.

● Strategic Development: Formulate and advance high-level strategic plans to translate

insights into globally impactful strategies, meticulously curated for the tech ecosystem

suitable for the group’s companies.

● Team Development: Lead, mentor, and grow a high-performing team, ensuring they have the

resources, training, and motivation to succeed.

● Problem Resolution: Establish efficient processes for handling customer inquiries,

complaints, and issues, ensuring swift and satisfactory resolution. Analyze feedback to

identify trends and areas for improvement, implementing changes to enhance service quality.

Collaborate with the operations team to oversee complaint management & Improvement

plans.

● Partnerships and Collaboration: Cultivate and maintain influential partnerships with

Executive Leadership (EL) and key stakeholders globally, championing synergistic alliances

across our Group companies. Collaborate closely with EL, Business Units (BU), Enablers, and

Countries to define, develop, and execute the Customer Experience strategy and framework.

Ensure alignment of CX strategies and initiatives across in-country BUs to meet their goals.

● Compliance and Security: Ensure all customer support practices comply with relevant

regulations and maintain customer safety and security. Represent customer experience on

cross-functional projects to develop customer-oriented products, services, campaigns, and

communications.

● KPI Development: Provide feedback on developing and refining KPI measures to Executive

Leadership (EL) for guidance and decision-making where necessary.

Job Qualifications and Requirements:

● Educational Background: Holds a Master’s Degree in Business Administration/Computers or

related disciplines from recognized universities.

● Professional Experience:

○ Over 8 years of leadership experience in customer service, with more than 5 years in

customer experience management, preferably within the Entertainment/IT Service

Management industry.

○ At least 5 years of current or prior experience in management consulting, with a proven

ability to drive strategic initiatives and solve complex business challenges.

● Industry Knowledge:

○ Comprehensive understanding of Entertainment, Food & Beverage sectors, IT products

and services, industry practices, and regulatory frameworks.

○ Demonstrated business leadership and expertise with an exceptional reputation and

extensive network in the IT, Entertainment, and Food & Beverage sectors.

● Customer Engagement:

○ Extensive expertise in customer lifecycle and retention strategies, showcasing a deep

understanding of how to engage and retain customers over the long term.

○ Exceptional service orientation and outstanding interpersonal skills to engage effectively

with VIP guests.

● Leadership and Culture:

○ Proven ability to build a strong culture of service excellence and growth opportunities to

attract and retain top local talents in each location.

○ Strong leadership abilities, including performance management and coaching skills, to

inspire and motivate the team.

● Communication Skills:

○ Exceptional communication and interpersonal skills, with the ability to interact effectively

with diverse stakeholders across different entities and regions.

○ Demonstrated ability to set and achieve ambitious goals by fostering a culture of

continuous improvement and excellence.

● Technical Skills:

○ Preferred working knowledge in Canva and proficiency in Microsoft Word, Excel, and

PowerPoint.

● Work Flexibility:

○ Willingness to work extended hours, including late nights or early mornings, covering

Dubai and Singapore locations.

○ Flexibility to travel overseas approximately 50% to 60% of the time

Interested candidates may send their resumes to [email protected] or apply

through the application system. Shortlisted candidates will be contacted.

1. Job descriptions:

• Develop and execute the company’s strategic plans in alignment with its mission and vision.

• Oversee financial performance, including budgeting, forecasting, and ensuring profitability.

• Manage day-to-day operations to ensure efficiency and effectiveness across all departments.

• Lead efforts to acquire new clients, expand services, and grow the company’s market presence.

• Provide leadership to the executive team and oversee talent acquisition, retention, and development.

• Build and maintain relationships with clients, partners, investors, and other stakeholders.

• Identify and mitigate risks to ensure the company’s sustainability and growth.

• Ensure compliance with regulatory requirements and industry standards.

• Stay abreast of industry trends, technological advancements, and innovation opportunities.

2. Job requirements:

• Must have 3-5 years of relevant work experience with a top-tier IT consulting firm, executive management roles, or similar background

• A bachelor’s degree or IT skills in any related field is preferred.

• Deep understanding of information technology trends, consulting practices, and client needs within the IT sector.

• Proven ability to lead and inspire a diverse team, drive organizational change, and foster a culture of innovation and excellence.

• Strong strategic thinking and planning skills, with the ability to envision and communicate the company’s future direction.

• Solid understanding of financial management principles, including budgeting, financial analysis, and P&L management.

• Excellent communication and interpersonal skills, including the ability to negotiate, influence stakeholders, and present to diverse audiences.

• Effective problem-solving and decision-making skills, particularly in high-pressure situations.

3. Skills required:

• Sales management
• Operations management
• Business development skill
• Market research
• Customer services skill
• Managerial experiences

Who Are We

Founded in 2012, XM Studios is a Singapore-based global design studio specialising in the creation of hand-crafted luxury collectibles. XM Studios is recognised annually by various international industry bodies as one of the best design houses in pop culture collectibles, having scooped up numerous awards from community-led events such as the Statue Forum Awards.

XM Studios was the winner of Singapore's Emerging Enterprise Award in 2018, and was previously awarded a prestigious "Mickey" award by Disney for Product of the Year.

Current intellectual property licenses include Disney (Marvel, Mickey & Friends), Warner Bros. Consumer Products (DC Comics: Batman, DC Comics: Justice League, Looney Tunes, Harry Potter, Tom and Jerry, Scooby-Doo, The Great Gatsby), Hasbro (G1 Transformers) Ultraman, and more.

For more information, please visit www.xm-studios.com.

We are looking for a dedicated and experienced Chief Operation Officer/Chief Technical Officer to manage the overall function of the company's operating system; product process; establish a sustainable corporate quality management system; provide professional support for major decision-making matters; control company costs while striving to increase efficiency conversion.

Key Responsibilities:

• Ensure the establishment of smooth operation procedure, so as to enhance Business effectiveness and efficiency.
• Manage QC / QA Team in China factory to ensure the high quality of products.
• Manage Project Management Team and Supporting Team to ensure the team can operate effectively and of high concentration
• Manage supplier to reduce overall operating costs while maintaining high quality services.
• Ensure the products are more commercially and artistically valuable
• Assist in the development and implementation of Business Plan
• Manage the warehouse and logistics in China and Singapore to ensure smooth operation of global trade operations
• Sales of Inventory Products

Qualifications:

• Minimum of 10 years relevant experience with more than 3 years in quality management supervisor position.
• Rich project, factory and supplier management experience
• Possess unique aesthetics and insights on IP, collections, and artworks.
• Relevant Industry experience preferred
• Degree Holder in Engineering or relevant field

A chief administrative officer needs a combination of educational and professional experience that can inform their work in the field. In terms of education, a chief administrative officer typically holds a bachelor's degree, or sometimes a master's degree, in a subject like business administration. This can ensure that any CAO learns the fundamentals of business practices and procedures that they oversee during their job. Chief administrative officers also usually have a few years of professional experience in a managerial position to show that they can lead other employees effectively.

A chief marketing officer (CMO) is responsible for developing and executing marketing strategies that align with the organization’s goals. They oversee market research, analyze consumer trends, and identify target audiences. The CMO collaborates with cross-functional teams to create and implement integrated marketing campaigns, manage brand positioning, and enhance customer experience. They monitor marketing performance, analyze data, and make data-driven decisions to optimize marketing efforts. Additionally, the CMO stays updated on industry trends and fosters innovation to drive the organization’s competitive advantage in the market.