Total 2,201 human resource manager job vacancies in singapore south east

This role is a part of CyberSource Technical Sales team within AP region which is one of the fastest growing organizations within Visa. The team comprises of Tech Partner Enablement Consultants, Technical Sales Consultants, Client Delivery Consultants and Merchant Optimization Consultants. With the booming Asia Pacific Business, we are looking to add another vibrant candidate into our bustling team to assist in expanding the vibrant and dynamic business.

What a Manager, Payment Optimization does at Visa:

We are currently looking for a manager position candidate located in Singapore for CyberSource Sales Engineering team to manage the Payment Success Improvement Program for CyberSource AP Merchants and Acquirers. The merchant(s) engagement program will also include consulting for Merchant business optimization based on data insights and research.

Working in tandem with AP account managers and some of the largest merchants and acquirers across Asia, the role holder will utilize data, analytics, market research and subject matter expertise to drive additional value to our client’s payment success and business optimization programs.

Responsibilities:

• Work with AP Payment Optimization function lead to strategize and execute plans to drive incremental improvement in payment success rates for CyberSource merchants in AP region.

• Plan and execute consulting program(s) with CyberSource AP merchants and acquirers to improve payment success and merchant business optimization recommendations based on data insights and market research.

• Be the internal and external payment success expert for merchants/acquirers across AP region.

• Develop ongoing reviews of regional payment decline rates, identification of decline drivers and development of an integrated approach to reducing declines.

• Proactively understand how new products/services, as well as industry and technology trends impact on payment success performance and how in turn that impacts our clients.

• Maintain and build rapport with regional peers and other teams across Visa Inc. to exchange ideas, learn and leverage best practices.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

WeLoveSuperMom, a fast-growing and dynamic marketplace and community platform, has a mission to enable parents and families to live better and smarter in Southeast Asia.

Boasting one of the largest family communities in Singapore and growing fast in Indonesia and Malaysia, we are looking for self-driven, innovative, and collaborative media salespeople to be a part of this growth story.

Your role:

• Leverage your existing customer network to pitch and close innovative customer solutions from SuperMom’s array of products for insights, brand building, content marketing, and demand generation.
• Actively seek out qualified new sales opportunities through cold calling, networking, and social media.
• Collaborate with team members to achieve larger deal sizes and better results.
• Gather feedback from customers and prospects and share with internal teams to improve products and service deliveries.
• Develop and maintain strong partnerships with customers to be seen as a trusted consultant at all levels.

You Have:

Benefits:

Group Overview

The Value-Added Services team is responsible for the short and long term growth of merchant acceptance for Visa’s existing and new Digital products and services. The team will achieve its success through working with and through its acquiring partners, key merchant partners and the technology firms driving innovation in the market place. This Singapore-based role will require you to be able to service mainly the Southeast Asian markets.

What a Senior Manager Technical Sales and Delivery does at Visa:

The Senior Manager Technical Sales & Delivery role will be responsible for providing technical and functional expertise for our Payments and Fraud Management and prevention platform. This role will also be responsible for consulting with our Clients on Business Processes and recommending Best in Class Payment and Fraud Prevention strategies. The role requires you to lead the pre-sales consultation and solution design discussion of new clients. Supporting client migration plans, developing and refining new solution offerings, and working with internal and external stakeholders to provide an optimal integration experience with the Cybersource and Visa platforms by demonstrating to our clients how our Integrated Commerce solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated clients. Candidates should have demonstrated skills in: Sales Engineering, Project Management, Consulting, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Responsibilities

• Develop tactical and strategic plans to support the needs of new and existing enterprise clients.
• Provide technical, functional and subject matter expertise to our sales team
• Conduct technical presentations and product demonstrations for customer audiences
• Be a lead resource in supporting the preparation and responses for RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
• Identify and work with third party resources as necessary to support client integration needs; down to code level detail
• Project planning, coordination, and delivery of services
• Communication and risk management to senior stakeholders internally and externally
• Drive revenue activation projects with industry standard Project management methodologies
• Consult with Clients for Solution Design & Architectural design
• Design and document custom workflow processes
• Develop and deliver customer, partner and internal training
• Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes.
• Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations

Why this is important to Visa

The Senior Manager, Technical Sales & Delivery position will be an integral part of our growing Asia Pacific Cybersource sales force. In this role, you will be responsible for working closely with our sales teams in providing technical and functional expertise for our suite of payment and risk management solutions, responsible for implementation and integration of new strategic clients, supporting client migration plans, delivering new solution offerings, and working with internal and external stakeholders to provide an optimal integration and project delivery experience with the Cybersource and Visa platforms by demonstrating to our clients how our solutions can be integrated into their existing infrastructure and business processes while addressing any technical concerns.

Projects you will be a part of:

You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated Card Present Processing, Card Not Present Processing and Integrated Commerce clients. Candidates should have demonstrated skills in: project management, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for Technical Selling, Solution Consultancy, project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Furthermore, you will be at the forefront of Digital payment Systems of the Asia Pacific Markets, Working with Digital Market leaders that shape the landscape of payments. Not only will you be working with Acquiring Banks but also large scale Payment Technology Providers, merchants ,Payment Service Providers, Digital payment providers and market leaders.

We are seeking a highly skilled and experienced CTRM (Commodity Trading and Risk Management) Project Manager with a background in management consulting and expertise in commodity trading. The ideal candidate will play a crucial role in managing projects on the implementation and optimization of CTRM systems, leveraging their skills to deliver effective solutions.

• Lead and coordinate teams in an agile environment, ensuring high-quality, on-time delivery of projects.
• Lead & facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Ensure that all projects are delivered on-time, within scope, and within budget.
• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.
• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses & identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.
• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.
• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle
• Conduct post-project evaluations to identify areas for improvement

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Scrum Agile or equivalent project management certification
• Project management experience within CTRM
• Experience of project management as a consultant
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software tooling, particularly JIRA
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Banking franchise is organized around three lines of business: Investment Banking, Corporate Banking and Commercial Banking. The unified Banking and International organization oversees the local delivery of the full firm to clients in each of the 95 markets where Citi has an on-the-ground presence.

Citi Commercial Bank (CCB) is a solutions-led business for the demands of mid-sized and emerging corporates

The Underwriter – C11 is an intermediate level role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Interface with and support bankers in underwriting requests for commercial credit extensions for new and existing clients with ownership responsibilities for sound credit decisions and compliance with internal procedures/credit risk policy guidelines and standards.
• Prepare a detailed written credit summary of commercial applicants requesting credit by analyzing the business, interpreting the finance need, identifying the strengths and prevailing risk factors and rendering a final credit decision.
• Perform detailed financial analysis on companies, including trend and ratio analysis, and interpret the financial information.
• Perform credit and personal financial statement analysis on individuals, guarantors, and co-borrowers in order to assess repayment capacity based on cash flow statements, tax returns, and statements.
• Perform industry and geographical research and other due diligence as needed.
• Maintain a solid understanding of Citibank products and services - within Small Business/Commercial Banking and the broader organization.
• Maintain compliance with Citibank credit policies/practices and regulatory policies, to ensure business unit is in adherence to the above and receives satisfactory ratings from internal and external auditors.
• Other duties as required to support business unit and company goals.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Degree in Quantitative Fields such as Economics, Engineering, Operations Research, Business Finance, or Mathematics.
• Previous experience in credit risk management or equivalent training and experience preferably in the financial services industry.
• Ability to apply credit and risk principles toward business goals.
• Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency.
• Must be highly organized and able to work in a fast-paced environment managing multiple projects and possess effective.
• Interpersonal, organizational and analytic skills.

Education:

• Bachelor's/University degree or equivalent experience

This is a 9 month contract role based in Singapore.

Preferred Candidate

• 5+ years of demonstrated experience in the technology industry as a technical program manager or engineering manager, leading development of software and/or hardware initiatives.
• 3+ years of demonstrated experience working on complex media or entertainment products, including working in Unity on Android devices.

Responsibilities:

• Autonomously work with internal teams and partners in complex, cross-functional program plans (requirements, milestones, schedules) in a matrix organization spanning engineering (software), product, user experience, and content.
• Working with internal teams and partners, develop end-to-end execution plans for on-time product milestone delivery.
• Track, analyze, and communicate to develop and execute against partnership goals
• Collaboratively build and actualize technical roadmaps, proactively identifying technical dependencies, constraints, risks with mitigation strategies, align on priorities, and chart the execution path for delivery.
• Drive difficult conversations with cross-functional partner teams for alignment and delivery in an independent manner.
• Ongoing communication of planning, program status, issues and risks in a timely fashion to stakeholders. Distill complex topics and updates into clear and concise communications to program stakeholders and executive management.
• Support the creation of technical program management best practices for the team. Design, build, and scale processes and systems that increase efficiency and effectiveness.

Minimum Qualifications

• B.S. in Engineering, Computer Science, or a related technical discipline.
• 5+ years of demonstrated experience in the technology industry as a technical program manager or engineering manager, leading development of software and/or hardware initiatives.
• 3+ years of demonstrated experience working on complex media or entertainment products, including working in Unity on Android devices.
• Experience leading cross-functional teams through the software development lifecycle and driving tech maturation.
• Experience in navigating through ambiguity, driving timely decisions, and presenting to diverse groups (technical and non-technical).
• Experience building and shipping 0→1 products from inception to delivery.
• Experience in communicating effectively with a diverse range of stakeholders, collaborators and clients, at different levels.
• Experience prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines

Systems & Cloud Architect - Payment Industry IT Software

Job Description

We are seeking a motivated and detail-oriented Systems Architect with a keen interest in the payment industry and IT software. As a Systems Architect, you will have the opportunity to design and oversee the architecture of payment technologies in a cloud-native environment, gaining valuable insights and experience within our innovative team.

Agile and proactive, you will contribute to the conception of cloud-native infrastructures, based on containers and microservices, and bring expertise on tools (Kubernetes, Kafka, OpenSearch, …) and integrations (API architecture, event-based architecture...).

Within the market team, you will closely work with HPS customers and contribute to the implementation of PowerCARD product in several environments: on premises, PaaS (OpenShift), Cloud (AWS)… in a complete devops environment (CI/CD).

Missions

- Be a creative force on technological infrastructure needs (patterns, tooling, etc.) and integrations in line with the needs of the customers.

- Integrate security, operating and cost requirements (ownership, licenses, etc.)

- Assist market and project teams with the integration, maintenance, and operation of cloud-native applications.

- Help teams adopt good practices, by writing guides and make them follow company guidelines.

- Assist presale teams in technical domain.

- Seek sustainability, stability, and risk management.

- Propose areas of improvement with a view to operational and economic performance

- Promote the Devops & Cloud culture internally and externally.

Responsibilities

1. Design and implement scalable system architectures focused on IT software solutions.
2. Have a good knowledge of cloud integrations with security, monitoring, and observability tools (Datadog, Dynatrace, OpenTelemetry, Qualys, etc.)
3. Support for the Devops & Cloud Market roadmap, being a promoter for internal technical & devops culture.
4. Be a referent on platform administration (Kubernetes, EKS, MSK, OpenSearch, Rancher...), with a focus on Kubernetes.
5. Responsible of Cloud deployment questions and environment administration
6. Stay informed about the regulatory updates, and emerging technologies.
7. Implement and maintain robust security measures.
8. Collaborate with cross-functional teams for system integration.
9. Produce technical documentation and system designs.

Requirements:

1. Bachelor's degree or higher in Computer Engineering, Computer Science, Industrial Engineering, or a related field.
2. Proven expertise in designing software architecture, network interfacing, and data pipeline.
3. Proven expertise in Cloud architecture and virtualization technologies
4. Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols.
5. Familiarity with IaaS/ PaaS, Database Management (RDBMS & NoSQL).
6. Technical proficiency in Docker, CI/CD Pipeline, Java ecosystem.
7. Good knowledge about databases : Oracle, Postgres
8. Strong understanding of security principles.
9. Excellent problem-solving and organizational skills.
10. Strong communication and interpersonal skills.

Preferred Skills:

1. Experience with DevOps practices and tools.
2. Ability to assess business requirements and translate them into technical solutions.
3. Experience with network architecture and Enterprise Service Bus (ESB) technologies.
4. Knowledge of software development lifecycle (SDLC) methodologies.
5. Ability to manage multiple projects and priorities simultaneously.

This role offers an exciting opportunity to gain hands-on experience in system architecture while driving innovation in the fintech industry. If you are passionate about designing systems and making an impact in the payment technology space, apply and join our team!

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution.

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons con

A key member of the Group Financial Planning and Analysis team, performing key tasks in relation to management reporting, financial analysis and the budgeting process.

Responsibilities

• Prepare monthly, quarterly and adhoc management reports for Senior Management
• Support and prepare global budgeting and forecasting exercises for the various business units to ensure timely and accurate submission
• Review and validate submissions from Business Lines and Regions to ensure accuracy, identify and analyse variance against budget/ forecast, maintain reporting templates and schedules to facilitate the review and submission
• Work closely with Business Lines and Regional team, Group Finance Management Team (e.g. Financial Controlling, Treasury, Tax) and Functional Owners to understand and analyse financial performance and outlook for the Group.
• Develop and automate tools / templates/ schedules for monthly and yearly submission to improve efficiency and facilitate review.
• Involve in adhoc projects stem from various Group’s initiatives, such as system upgrade and planning tool

Requirements

• Bachelor Degree in Accountancy or equivalent
• Minimum 5 years relevant experience in a commercial/ audit environment
• Previous MNC work experience preferred
• Prior experience in a role with a strong focus on financial analysis and reporting
• Attention to detail and the ability to identify data patterns
• Ability to work with dynamic information and troubleshoot with Business Lines and Regions
• Experience in Cognos and TM1 highly preferred, knowledge of ERP systems (e.g. Oracle, Sun) is a plus.
• Proficient in Microsoft office skills (excel, power point, etc), especially Excel (advanced formulas and macros).

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Service Manager
Porsche Singapore Pte. Ltd.
Porsche Singapore is seeking a highly motivated and experienced Service Manager to lead our service team and oversee daily operations, ensuring the delivery of exceptional, timely, and seamless service. The successful candidate will be responsible for meeting all automotive service and repair needs with the highest level of professionalism and efficiency, driving team performance, upholding Porsche’s standards, and cultivating a customer-centric environment that fosters trust, loyalty, and operational excellence.

• Develop, manage, and implement strategies to ensure a seamless customer experience across all service touchpoints, while achieving service profitability, cost control, and KPIs, such as service efficiency, productivity, parts inventory turnover, customer satisfaction, and retention.
• Manage service operations to build long-term customer relationships, foster trust and loyalty to encourage repeat business, ensure efficient service delivery, and uphold compliance with brand standards, warranty policies, and government regulations, including workplace health and safety for both workshop and frontline employees.
• Drive revenue growth alongside Service Advisors by proactively identifying opportunities and recommending additional services and products, such as extended warranties, service packages, and accessories, to encourage customer adoption.
• Handle and resolve escalated customer concerns promptly and effectively, collaborating with various stakeholders to achieve customer satisfaction targets.
• Prepare, review, and analyse budgets, expenses, and other KPIs, while monitoring team performance and overseeing inventory to ensure parts availability, and maximising workshop efficiency, productivity, and utilisation.
• Collaborate with sales and parts teams to continuously identify ways to streamline operations and maximise efficiency and productivity.
• Lead, mentor, motivate, and develop the service team, including service advisors, technicians, and support staff, to foster a culture of excellence and high performance while ensuring continuous upskilling with the latest technological advancements, product updates, and industry best practices.

• Singaporean or Singapore Permanent Residents (SPR) are preferred.
• Bachelor’s degree in business, automotive management, or a related field with relevant certifications or training in automotive aftersales management preferred.
• 5 to 8 years of relevant experience in service management role, preferably within a luxury automotive brand.
• Comprehensive knowledge of service centre management, customer service, technical services, automotive technologies, diagnostics tools, repair techniques, along with an understanding of industry trends, technological advancements, market dynamics, and regulatory requirements.
• Proficiency in Dealership Management Systems and diagnostic tools.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members.
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience.
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures.
• Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
• Possess a Class 3 Driving License with a minimum of 4 years of driving experience

Job Description & Requirements

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected
• Adjusting schedules and targets on the project as needs or financing for the project change

job description:

• Manage and store vendors’ contracts and invoices
• Coordinate communication between front of the house and back of the house staff
• Prepare shift schedules
• Supervise kitchen and wait staff and provide assistance, as needed
• Keep detailed records of daily, weekly and monthly costs and revenues
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback and recommend improvements to our menus

Requirements:

• Work experience as a F&B supervisor or similar role in the hospitality industry.
• Good math and reporting skills
• Customer service attitude
• Communication and team management abilities
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Description

• The Contracts/Commercial Manager is responsible for the overseeing commercial and contractual aspects related to the main contract and subcontracts, managing any commercial and contractual risk relating to the project and employ mitigation actions as quickly and effectively as possible.
• Review external providers (i.e vendors and subcontractors) terms of service and project deliverables.
• Provides contractual advisory from the commercial perspective to the project through all stages: construction, subcontracting, completion and hand-over,Provides support to the Quantity Surveyor
• team in the project, monitoring, reporting, planning and coordinating all aspects of their work.
• Proactively engages in continuous improvement and review of existing processes, systems and policies that may support the project’s contract management and administration.
• Advises on all contractual correspondence related to the project, considering commercial impact Identify, assess and manage / advise on contractual risk
• Manages contractual claims, disputes, settlements and resolution
• Communicates effectively with a wide range of stakeholders both verbally and in written notices eg. extension-of-time (EOT) , change order, etc.
• Possesses knowledge in construction/contract law & different standard forms of contracts eg. PSSCOC, SIA, LTA, REDAS, FIDIC, NEC, etc.
• Possesses leadership skills to manage internal and external stakeholders, thinks strategically and critically, exercising judgement after consideration for all aspects.
• Possesses analytical and problem-solving skills.(Is required to work both in Corporate office and/or at project sites.)

Job Requirements:

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or related fields
• Minimum 10 years relevant experience in contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities, as well as keen interest and motivation in a high growth and entrepreneur environment
• A high level of integrity, dependability with a strong sense of urgency and result oriented

The HR Manager is responsible for managing the full spectrum of human resources functions in the organization. The HR Manager will work closely with business stakeholder, department heads, and employees to ensure the effective management of the workforce and the alignment of HR initiatives with the company’s strategic objectives.

• Collaborate with leaders and department heads to determine staffing needs and forecast talent requirements based on business goals.
• Manage the full recruiting lifecycle (source, screen, interview, hire and onboard) and keep track of job boards, social networks, industry contacts and other platforms that enable HR hiring especially for logistics and retail front-line positions.
• Overseeing company performance appraisal process by effectively managing the performance of employees and ensuring the development and retention of top talent.
• Develops and maintains a fair, competitive, and motivating compensation and benefits structure that supports the overall goals of the business and promotes employee satisfaction and retention.
• Streamline and maintain a record of the company's monthly incentives/commissions, and regularly review the incentives/commissions scheme to ensure it aligns with the business objectives.
• Identify the learning and development needs of employees in collaboration with managers to ensure the workforce has the skills needed to achieve organizational goals.
• Understanding of employee relations strategies to ensure a positive work environment and handling conflicts, grievances, and employee complaints in a fair manner.
• Ensure compliances to all relevant labour laws, including those related to employment contracts, benefits, and workplace rights.
• Oversee and manage all aspects of the company's insurance policies, ensuring adequate coverage for all risks. This includes coordinating renewals, reviewing policy terms, and liaising with insurance providers to ensure optimal coverage and cost-efficiency.
• Align HR initiatives with the organization’s overall strategic objectives, ensuring HR supports the company’s long-term goals.
• Oversee the HR department’s budget, ensuring cost-effective solutions are implemented for all HR functions.
• Prepare and present HR reports to management, offering insights on staffing, turnover, employee performance, and other key HR metrics.
• Any other duties as assigned by the Management

Requirements:

• Possess Diploma/Degree in Human Resource Management, Business Administration, or a related field.
• Minimum 3-5 years of experience in a human resources or HR-related role, with at least 2-3 years in a managerial position preferable in Retail/Service Industry
• Proficiency in Microsoft Office Suite (Excel for reports/ data analysis, PowerPoint for presentations, Word for policies and internal communication).
• Knowledge of Labor Laws: Strong understanding of local Employment Act, and compliance requirements, such as anti-discrimination, Tafep guidelines, and other HR-related legalities.
• Ability to identify challenges or HR-related issues, analyse root causes, and propose solutions, especially in areas like performance, employee relations, and retention.
• Mature with strong interpersonal skills and the ability to communicate effectively with employees at all levels of the organization.

Responsibilities

• Deliver a variety of spa treatments.
• Maintain cleanliness and presentation of therapy rooms, equipment, as well as inventory of products.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Suggest and promote retail products or additional services.
• Uphold hygiene standards and follow health and safety regulations.
• Provide assistance in running of spa workshops.
• Assist in all reception duties as and when required.

Key Requirements

• Proven work experience as a Spa Therapist
• Hands on experience in massage techniques and face therapies
• Fluent in English (spoken and written)
• Good communication and customer service skills
• Positive attitude
• Basic level computer skills

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Responsibilities

• Deliver a variety of spa treatments.
• Maintain cleanliness and presentation of therapy rooms, equipment, as well as inventory of products.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Suggest and promote retail products or additional services.
• Uphold hygiene standards and follow health and safety regulations.
• Provide assistance in running of spa workshops.
• Assist in all reception duties as and when required.

Key Requirements

• Proven work experience as a Spa Therapist
• Hands on experience in massage techniques and face therapies
• Fluent in English (spoken and written)
• Good communication and customer service skills
• Positive attitude
• Basic level computer skills

• Assists the Outlet Manager in preparing annual operating budget in conjunction with Director of F&B.
• Assists the Outlet Manager to maximize profitability of the restaurant & room service.
• Ensures that staff completely understand company policies & standards
• Assists the Outlet Manager in analyzing menus and products of competitive restaurants & room service.
• Assists the Outlet Manager in recruiting, training and evaluating employees.
• Assists the Outlet Manager to inspect the physical condition of furniture and decorations.
• Checks the tidiness & cleanliness of staff, ensures grooming standard is implemented.
• Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.
• Conducts daily briefing and de-briefing for a function assigned.
• Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
• Communicates effectively with quests, subordinates, immediate superior and other section heads.
• Prepares daily cover count and revenue report for the outlet.
• Attends daily F&B briefing, F&B Meeting in the absence of the Outlet Manager, and all other training sessions and meeting required for the position.
• Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in service in a professional manner. Handles guest complaints professionally.
• Reports and controls breakage and losses in the assigned outlet.
• Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.
• Knows and understands all the food and beverage policies and procedures in service of food and beverage in order to ensure the correct implementation.
• Follows control procedures in food and beverage cost and cashiering.
• Promotes guest satisfaction in the outlet.
• Receives and handles booking inquiries and special arrangement.
• Controls the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
• Coaches and counsels captains, bartenders and waiters effectively.
• Motivates a strong team within the outlet section.
• Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
• Performs other duties as assigned by Outlet Manager, Director of F&B.

The Assistant Manager, Information System shall assist the Manager, Information System to plan, direct and oversee activities dealing with a company’s computer and information systems. He/She shall coordinate jobs related to the hardware, software and network that the business uses. He/she shall spearhead the establishment of cybersecurity system for local and regional facilities.

Key Responsibilities Include:

· Developing and overseeing the cybersecurity measures for the organization.

· Evaluating the organization’s IT needs and finding ways to improve the products and systems in place for

enhance productivity, security and efficiency.

· Recommending upgrades and enhancements to top management, explaining the key benefits of new tech-

based investments for the organization.

· Scheduling and supervising IT projects such as upgrades, migrations, system updates and outages.

· Assist in managing IS team members, assisting in performance evaluation and offering guidance for

advancement within the company.

· Identifying opportunities for IT training and developing classes that will equip employees to make the best use of

the products and systems available.

Requirements :

· Bachelor's Degree in Computer Science/Information Technology or equivalent with minimum of 3 years of work

knowledge in cybersecurity best practices and compliance requirements, and end-user computing.

· Experience with conducting security risk assessments and incident management.

· Proficiency in maintaining and managing Microsoft technologies - Office 365, Active Directory (ADFS, DHCP, CA,

DNS, RMS), Exchange Service (O365).

· Good work knowledge of security risk management, security governance framework and compliance (IT Security

Audit/log review), technical vulnerability management (Vulnerability Assessment, Penetration testing),

application security, security technologies (system hardening, IDS/IPS, firewall), security incident response and

security assessment.

· Relevant certifications (e.g., CISSP, CISM, CEH, or other cybersecurity credentials) are highly advantageous.

· Excellent project management skills and experience with budgeting, resource planning, and risk management.

· Mandarin language is preferred to liaise with China counterparts and overseas vendors.

· Work experience in the manufacturing industry is preferred.

· Travelling up to 25% of the time is to be expected.

· Those who can start work only in March can also be considered.

Roles and Responsibilites:

• To support the sales team and ensure timely and accurate order processing and subsequent logistic arrangement.
• To manage and control purchases with optimal stock levels, best cost efficiency and punctual deliveries.
• To attend to all office administration duties.
• Well versed in Microsoft Office (Word, Excel, Powerpoint) and Google Suite
• Knowledge in Accounting and Finance is an added advantage
• To assist with petty cash and basic accounting work.
• Any other duties to be assigned as required
• With diploma certificate or equivalent with relevant experience may apply.
• Good interpersonal, communications and customer support skills.
• Well Organized with strong attention to details
• Good problem solving and analytical skills.
• Good command of major working languages will be given preferrance
• Junior level candidates are encourage to apply and candidates with more experience will be considered for senior role.

Why Join us?

• Employees are encouraged to contribute and share their ideas to help the company to gain success
• Employees will get unique opportunities to learn a variety of skills as we are covering B2B and B2C business.
• Commute with ease and less traffic as we are located outside of CBD
• Good Job stability and Clear career progression

Remuneration will be based on your ability and skills.Those with potential may be offered more responsibility and quicker career advancemen

Responsibilities:

Contracts Management

1. Prepare and provide responses for tender bidding, submission of relevant costs spreadsheets and profitability analysis.

2. Managing contractual claims to protect commercial interest.

3. Prepare requests for proposals for distribution to vendors.

4. Develop a set of standard contracts for the company, ensuring that they are in line with corporate goals and objectives.

5. Analyse all requirements and provisions in contracts, including terms and conditions, to ensure compliance with all laws and regulations and company policies and procedures.

6. Ensure that contracts are executed in accordance with corporate guidelines.

7. Audit existing contracts and oversee contract modifications.

8. Analyse a contract’s risk to the business.

9. Visit client sites and meet with business partners.

10. Train and supervise other contract professionals.

11. Communicate contract implementation to subordinates and other internal stakeholders.

12. Lead complex contract negotiations and manage all changes and addendums to existing contracts.

13. Ensure that all raw material used meet the specified requirements.

14. Define policies to reduce contractual risks and identify potential improvements to existing policies.

15. Prepare reports on the status of contracts for the Management.

16. Endorse schedule of rates.

17. Anticipate price fluctuations based on external factors.

18. Establish margins for overheads and profits in tender sums.

19. Drive cost planning and control.

20. Authorise variation cost claims.

21. Provide strategic subject matter expertise on matters of cost, contractual implications, procurement of resources or progress during the period of works.

22. Advise on various techniques in dispute resolution.

Manage post contract administration

1. Communicate payment regime to relevant stakeholders.

2. Attend project meetings.

3. Prepare valuations for interim payments and/or recommendation for payment to contractors, specialists and sub-contractors including recommendations for payment.

4. Measure variation of cost claims.

5. Prepare final accounts and/or relevant pricing variations.

Team Management

1. Establish good working rapport with colleagues from Contracts and other departments.

2. Involve in training and development of the Contracts team, including on-the-job training to enhance the core competence of team members.

3. Work with Contract team members to improve work processes, productivity and hit rate of tenders.

4. Understand the implications of health and safety regulations.

5. Ensure that team members have a complete understanding of the project scope of works.

6. Conduct/participate at briefings and regular meetings.

General

1. Adhere to policies and procedures and be kept up-to-date at all times.

2. Oversee the update of base rates and costings regularly.

3. Respond actively and quickly to changes in the operations as dictated by the company, industry or customers’ expectations.

4. Protect and preserve the company’s interest.

Requirements:

• Diploma or Degree in Quantity Surveying, Building or Civil Engineering.
• Proficient in all Microsoft Office application.
• Proficient in PlanSwift, Adobe Acrobat.
• Good interpersonal & leadership qualities.
• Good communication & writing skills.
• Conflict management and problem-solving abilities.
• At least 7 years relevant experience in the Interior industry in Singapore.
• Independent, positive attitude, strong sense of responsibility.
• Proficient in BIM (Bonus).

Would you like to do the opening of our Mama Shelter Zurich?

THE MISSION?

Mama does not compromise with cleanliness and hygiene!

The Marketing manager, APAC is a key role in the expansion of the marketing team.  You will play a crucial part in aligning our sales and marketing efforts, improving our lead generation strategies, and contributing to the overall growth and success of our brand in the APAC region.

PRINCIPLE ACCOUNTABILITIES

Lead regional go-to-market activities

• Lead campaign go-to-market activities in APAC for all Fastmarkets key verticals (Forest Products, Metals and Mining, Agriculture, Carbon) by collaborating with cross-functional teams in sales, marketing, and product to create and execute demand-generation strategies that drive high-quality leads and pipeline growth.
• Drive multi-channel marketing campaigns that increase lead flow to deliver on New Business revenue targets, deepen relationships with existing customers to retain and grow accounts, and build new relationships within existing accounts leveraging account engagement strategies
• Monitor, analyze, and report on performance metrics, hold teams accountable to achieving goals, and provide recommendations for improvement based on data-driven insights.
• Work closely with the APAC sales team to ensure the sales team understands marketing plan and campaign activities impacting lead flow and ensure there is a seamless lead handoff between Sales and Marketing and an ongoing feedback loop
• Oversee the on-site event commercial consideration experience at Fastmarkets branded events, including creating on-site booth strategies, lead generation materials and collaborating with Customer Success and Sales members who will be on site
• Help build best-in-class nurture programs, that include regular a/b test, learn, and optimize approaches for educating higher funnel leads and bringing through to consideration and conversion
• Work to establish the company's brand and enhance our presence in the region.

KEY INTERFACES

• Marketing Team
• Sales & Customer Success
• Product Strategy
• Sales Enablement

• Assist with employee requests regarding HR issues, rules and regulations.
• Update HR database and employee records.
• Communicate with interview candidates and schedule interview for managers.
• Conduct brief orientation to newly hired employees.
• Process work pass application/ renewal/ cancellation.
• Handle staff lodging issues.
• Process HR related claims when necessary.
• Arrange and schedule employees for WSQ Food Hygiene Course and other training workshops.
• Provide administrative support when necessary.
• Assist on payroll preparation by providing relevant data (absences, bonus, leaves etc.)
• Assist on CPF e-submission.
• Assist on the review, design and implementation of compensation & benefits schemes, HR policies, systems and practices.
• Perform any other duties to be assigned from time to time by superiors.