Total 9,462 human resource manager job vacancies in Singapore

•⁠ ⁠Supervises and coordinates activities of the employees to ensure that the club is running efficiently and profitably.

•⁠ ⁠Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

•⁠ ⁠Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

•⁠ ⁠Enforcing discipline and accept zero tolerance.

•⁠ ⁠Represent the performing artistes to attend all management meetings.

•⁠ ⁠Ensures the hospitality of the guest.

•⁠ ⁠Assists in interviewing, hiring, and training applicants/employees.

•⁠ ⁠Plans, assigns, and directs work.

•⁠ ⁠Appraises good performance of employees.

•⁠ ⁠Coaches poor performance of employees.

•⁠ ⁠Negotiating contracts and fee, booking venue and handling publicity.

•⁠ ⁠Foster and strengthen teamwork.

•⁠ ⁠Addresses complaints and resolves problems.

•⁠ ⁠Must be prepared to work during weekends and public holidays

Mon to Thurs 8.30am to 6pm

Fri 8.30am to 5.30pm

Job Responsibilities

The role holder, reporting to the Financial Controller, will play a crucial part in driving and overseeing the transformation of our Finance function. The ideal candidate will have a strong background in finance, coupled with proven expertise in leading and implementing transformation initiatives.

Responsibilities

• Strategic Planning: Develop and execute a comprehensive finance transformation strategy aligned with organizational goals, ensuring optimal efficiency and effectiveness.

• Process Optimization: Identify and implement process improvements to streamline financial operations, enhance accuracy and reduce cycle times.

• Process enhancement: Leverage on financial technologies (RPA etc) to improve finance processes and reporting capabilities.

• Change management: Effectively manage the organizational change associated with finance transformation efforts with overall business objectives, fostering a cohesive and integrated approach.

• Cross-functional collaboration: Collaborate with various departments to align finance transformation efforts with overall business objectives, fostering a cohesive and integrated approach.

• Data Analysis: Utilise data-driven insights to inform decision-making and identify opportunities for improvement within the finance function.

• Performance Management: Establish key performance indicators (KPIs) and metrices to measure the success and impact of finance transformation initiatives.

• Project Management: Part of the Working Committee across all Entities/ Brands for the new Dealers Management System (DMS).

• Handle any ad-hoc projects or tasks as assigned by Management.

The Ideal Candidate Should Possess The Following

Qualification and Experience

• Degree or professional qualification in Accountancy or CPA with at least 8 years of relevant experience.

• Minimum 3 years leadership experience

Knowledge and Skills

• Proven experience in finance roles with a focus on transformation initiatives.

• Strong project management skills with a track record of successfully leading finance transformation projects from initiation to completion.

• In-depth knowledge of financial processes, systems and technologies.

• Analytical mindset with the ability to interpret complex financial data.

• Effective communication skills – both written and verbal

• Independent yet a collaborator, meticulous and hands-on with demonstrated

• This position may required to communicate with counter part in China

THE ROLE – DRIVE IT

Your store is yours to drive; obsess about delivering on what our customer wants, drive your team to execute and achieve goals, make impactful decisions that deliver outcomes, be resourceful and have a curious mindset.

• Enable your team to create amazing moments and experiences our customers will love.
• Deliver on the plan, communicate clear targets and motive your team to make it happen.
• Empower and grow your team of retail legends.
• Team up with your retail partners. Respond to trade quickly, make your store look amazing and get results.
• Love your team and our customer.

THE WINNING SKILLS

• You're the driver, you have what it takes to lead a team.
• Tackle your role with confidence, take risks and enable accountability.
• You are a manager at heart, retail is how you roll. You read the play and hustle.
• Keep it simple, fearless and fun!

YOU

We strive to empower our team to be the best they can, both at work and in their personal lives. Taking a whole-self approach, we enable our teams through mental, physical and wellness tools, resources & benefits.

• Own your development and accelerate your personal and professional growth through expert led development sessions and our award winning online learning platform YOU Learning.
• Try new experiences and develop your skills, zig-zagging your career through our 5 brands.
• Work hard, play hard; annual overseas incentive trips, community ambassador trips with the Cotton On Foundation and 50% discount for COG’s 5 brands.

Mon to Fri 8.30am to 6pm

Job Summary :

This position will be responsible for developing and implementing growth strategies to drive business growth in revenue and customer visits to company’s outlets through all digital touchpoints. The candidate must have a deep understanding of the customer journey and be adept at connecting the dots to create seamless and engaging experiences for our guests.

Key Responsibilities:

• Develop and Execute Growth Strategies

o Design and implement innovative growth strategies to drive revenue and customer engagement.

o Identify and optimize key performance indicators (KPIs) to measure the success of growth initiatives

• Loyalty Marketing

o Develop and manage loyalty programs to increase customer retention and lifetime value.

o Analyze customer data to create personalized marketing campaigns that drive repeat visits and brand loyalty

• Digital Marketing

o Oversee all digital marketing activities, including social media, email marketing, SEO, SEM, and content marketing.

o Leverage digital channels to enhance brand visibility and attract new customers

• Customer Journey Optimization:

o Map and analyze the customer journey to identify pain points and opportunities for improvement.

o Create seamless and engaging experiences across all touchpoints to enhance customer satisfaction and loyalty.

• Data Analysis and Reporting

o Utilize data analytics to measure and report on the effectiveness of marketing campaigns.

o Stay abreast of emerging technologies and best practices in growth marketing, and leverage insights to drive innovation and experimentation

• Collaboration and Communication

o Work closely with cross-functional teams, including operations and finance to align marketing efforts with overall business objectives.

o Lead and mentor a team of marketers, providing guidance, support and professional development opportunities.

o Communicate and present reports on growth strategies and results to senior management and stakeholders at all levels.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.

• Minimum of 5 years’ experience in growth marketing, preferably in the F&B or hospitality industry with senior leadership skills.

• Strong understanding of digital marketing channels and strategies.

• Experience with loyalty programs and customer relationship management (CRM) systems.

• Excellent analytical and problem-solving skills.

• Ability to think creatively and strategically.

• Strong communication and interpersonal skills with experience in team leadership.

• Proficiency in data analytics tools and marketing software.

Roles & Responsibilities

· Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc

· Managing a team of ecommerce specialists including web designers, graphic artists, SEO experts, copywriters, and programmers

· Managing and growing an online store with multiple departments, including marketing, design, customer service, operations, fulfillment, and IT

· Determining which products will be most successful based on competitor offerings and customer preferences

· Managing all aspects of the company’s ecommerce business including inventory, shipping, customer service issues, and taxes

· EDI or API integrations, new item setup, ongoing error handling & escalation to developer resources, etc.

· Assist to develop and implement demand generation plans to grow site revenue

· Liaise with Designer Team on artwork requirements and monitor deadlines for completion

· Responsible for stock inventory accuracy and to address any discrepancy

· Assist Customer Relations department on product knowledge

· Generate analysis and sales reports on regular basis

· Logistic coordination when required

· Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations

· Other duties as assigned

· Flexibility to manage a business that can operate 24/7/365

·

Skills:

· Inventory management

· Customer service

· Data analysis

· Communication

· Operations managers

Requirements:

· Degree or above

• 5 + years of relevant work experience; within a similar eCommerce role
• Management experience in operations, preferable in Grocery retail, including positions of leadership.
• 1- 3 years of experience in working with or developing eCommerce operations systems.
• 1 -3 years experience working across eCommerce project launches and managing project roll-outs
• computer programming languages, website design and coding in Python, PHP, Linux,
• Effective interpersonal and communications skills (verbal and written)
• Proficient in Excel, PowerPoint
• Strong analytical skill
• Identify with company's corporate culture and obey the company's arrangements;
• Demonstrated ability to work in a fast-paced, “self-starter” environment.
• Team player with a positive ‘can-do’ attitude.
• Energetic and enthusiastic – has a sense of urgency.
• Ability to multi-task and meet simultaneous tight deadlines.
• Has the ability to thrive in a challenging environment where priorities often change.
• Passionate about the customer and all elements of the customer experience.
• Flexibility to manage a business that can operate 24/7/365
• A desire to continually learn, improve and go the extra mile
• An attitude of accountability and excellence.

Individual accountability

Commercial Pricing & Modelling

• Develop the commercial strategy and approach for global or regional large-scale single or major multi-x bids.
• Own and be accountable for the pricing strategy from end to end.
• Specialize in multiple product pricing strategies and have a strong understanding of each service lines, platform, and value proposition.
• Collaborate with in-country teams and the various cross functions (Solutions & Proposals, Subject Matter Experts (SMEs)) and provide guidance and challenge to internal teams on our solutioning and pricing / cost inputs.
• Manage multiple external and internal stakeholders to ensure our price offering is suitable to meet both our requirements and executives those of the client.
• Build models to simulate the various profit and loss scenarios as part of Commercial Review Board (CRB) sign-off.
• Lead CRB deal reviews and presentations on the Commercial Core and P&Ls
• Work with business leaders, Pursuit Lead and Commercial Strategy team to understand and mitigate the risks and opportunities around deals.
• Develop simplified storyboard to aid in win-price strategy.
• Participate in client facing deal negotiation and presentation, as applicable.

People Management

• Coach the pricing team and lead them to excellence through feedback and recognition.
• Promote a culture of collaboration and teamwork.
• Maintain active succession planning.

Process & Tools

• Use the internal tools developed by the Global Tools and Analytics team and provide constructive feedback to aid in the development.
• Responsible for establishing and tracking Cost benchmarking and competitor pricing analysis.
• Deploy and adopt new processes and tools as appropriate.

Collaboration/Cooperation Requirements

• Lead with OneJLL leadership behaviours.
• Champion Diversity & Inclusion
• Deliver through instilling trust and building relationship.
• Collaborate globally to share ideas and drive continuous improvements in commercial processes.

Additional

• Manage due diligence and baselining activities where required.
• Deep dive into commercials for renewals and making recommendations for future commercial improvements.
• Address critical gaps between what we sold and how we can improve the margin of existing accounts.
• Lead ad-hoc projects and initiatives.
• Client Consultancy work
• Input to Management Reporting as needed.

Requirements

• Bachelor’s Degree with 8-10 years of experience in pricing and commercial modelling on complex outsourcing contracts, ideally within the commercial real estate industry, with at least 2-3 years of experience as a people manager
• Strong analytical skills, and must be comfortable dealing with numerical data, and have strong attention to detail.
• High level of system skills and commercial acumen
• Excellent communication, negotiation, and stakeholder management skills. Confident in client facing and board level situations.
• People management skills & leadership qualities
• Able to understand and interpret complex financial and commercial situations and explain to a variety of stakeholders.
• Adaptable and able to present with gravitas and build client relationships (internal and external).

Other Personal Characteristics

• Trustworthiness - Can be relied upon to follow through on commitments.
• Focus - Set priorities and sticks to them, without veering off in all directions.
• Judgement - Exercise good sense, especially when under pressure or when faced with making sacrifices for the greater good.
• Strong excel discipline.

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

Job Responsibilities

The role holder, reporting to the Assistant Group Financial Controller in day-to-day operations, is responsible for tax, audit and reporting activities of the group in compliance with local & international tax regulations, Financial Reporting Standards, and Group accounting policies & guidelines.

Tax

• Provide support for the tax components of Group direct and indirect taxes, ensuring adherence to local country tax mandates.

• Attend to tax queries with the tax authorities.

• Collaborate with country Finance or Tax Head and provide guidance on tax compliance related matters, including tax reporting, tax document management and tax cashflow management

• Collaborate with external parties to oversee and formulate transfer pricing documentation for bolstering inter-company transactions in alignment with local regulations.

• Collaborate with external and internal parties to ensure compliance to Group Country by Country Reporting requirements.

• Analyze and devise business strategies pertaining to taxation.

• Serve as an internal business consultant for all tax-related matters within the Group.

• Oversee the tax compliance process and adapt to challenges in the process.

Audit

• Lead the audit of the Group, working with Country Head of Finance and ensure prompt and timely completion of external audits of the Group and its subsidiaries.

• Review and improve internal control procedures; formulate and implement financial policies to ensure high standards of financial controls.

Reporting & Compliance

• Review and provide accurate Group financial information to Management.

• Working closely with Country Head of Finance to ensure timely delivery of output.

• Formulate and implement group accounting policies and procedures, ensuring policies are uniformly applied throughout the Group.

• Assist in implementation of new and revised accounting standards to the Group.

• Assist in ensuring all group accounting policies and reporting processes are documented and kept-up-to date.

• Assist in periodic reviews of all finance policies, processes and procedures to ensure they are optimal for the changing demands of the business.

Others

• Assist in Group Treasury Management.

• Build and manage relationships with business partners, external auditors and consultants.

• Assist in the implementation of new ERP system with primary focus on the finance and accounting modules. Review and execute the Group Chart of Accounts ensuring that the Chart of Accounts is consistently implemented within the Group ERP system.

• Assist in financial modelling, investment analysis, project evaluation and due diligence to support investment decisions, as well as funding requirements.

• Ad-hoc duties as assigned.

The Ideal Candidate Should Possess The Following

Qualification and Experience

• Qualified ACCA / CA with at least 8 yrs experience in audit & tax, and 3 yrs experience in a leadership role

Knowledge and Skills

• Ability to research and interpret accounting and tax guidance and draft accounting memos to support conclusions

• Strong IFRS acumen and understanding of financial reporting

• Excellent analytical, communication and interpersonal skills

• Excellent problem-solving skills and the ability to independently prioritize multiple tasks and bring projects to completion

• A team player with positive attitude and able to work in a fast-paced environment

• Contribute to a flexible, stable, and team-oriented working culture

• Experience working in a Group Corporate Finance function is preferred.

About the Job

At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to decommissioning.

In this role, you will work directly with one of our high-profile clients, acting as an embedded extension of their in-house Sustainability Team. As a member of the JLL Sustainable Operations Team with a deep knowledge of the needs of our client’s program, you will ensure they are capturing JLL’s full suite of sustainability services. You will act as an accelerator and partner-collaborator enabling our client to increase engagement across stakeholders and progress towards goals. You will ensure effective integration across regions/business/functions throughout the real estate lifecycle, influence behavioral changes, including change management ownership, required to achieve scope of work delivery, goals, and targets. This role requires a strategic and programmatic approach to embed sustainability thinking and practices across the real estate lifecycle.

Key responsibilities include, but are not limited to:

• Develop and execute energy management or sustainability strategy, including local site-level plans.
• Engage with JLL facility managers and landlords to become the key point of contact for the provision of wide-ranging advice in relation to all aspects of environmental sustainability.
• Implement energy and sustainability programs to reach objectives.
• Support reporting objectives and provide management information relating to the use of utilities and the impact on the internal and external environment.
• Manage the energy, waste, and water data collection process within the JLL technology platform and produce periodic (e.g., monthly, quarterly, annual) reports that are tailored to meet our client’s specific requirements.
• Work with the global utility operations team to deliver reports demonstrating KPI compliance and ad-hoc reporting needs as they arise.
• Drive operational improvements though the identification and implementation of opportunities to improve energy, carbon, and sustainability performance across regional portfolio and building-level perspective.
• Collaborate with other JLL Sustainable Operations team members to share best practices, identify opportunities, and develop case studies.
• Drive implementation of site-level sustainability plans to facility managers, and provide training to support their site-level activities.
• Develop and enhance systems and processes for delivering best practice sustainability performance and use of utility/sustainability management systems for monitoring and/or reporting purposes.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Requirements – Essential

• University Degree (Science, engineering, math or related fields)
• Technical understanding of the most common HVAC, electrical, mechanical, and building automation systems
• In-depth understanding of energy and water conservation measures
• Experienced with benchmarking and analyzing utility data to drive sustainability measures
• In-depth understanding of Greenhouse Gas Emission scopes and reporting
• Ability to explain difficult or sensitive information and work to build consensus

Requirements – Desirable

• Experience conducting site walkthroughs to find conservation measures (e.g., ASHRAE Level 1 and 2)
• Strong project management skills and an ability to prioritize and meet deadlines in a high pressure, deadline driven environment
• Knowledge of six sigma, change management, and other frameworks to drive incremental improvements and results at scale
• Experience in the preparation of tenders and work orders and the ability to select appropriate equipment and service vendors
• Knowledge of environmental reporting, utility management and energy budgets, an environmental improvement program, and ISO 14001 (or similar) compliance.
• Familiarity with energy procurement process and renewable energy options

Behavioral Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

SUMMARY

This role under logistics and store department reporting to site director.

Responsible for ensuring effective and efficient supply chain management.

KEY AREAS OF RESPONSIBILITY:

1. Responsible for creating and implementing best practices for logistics processes.

2. Able to plan, manage and evaluate logistic requirements of different stakeholders.

3. Responsible for liaising / negotiating with shipper, agents / forwarders for movement of shipment through air / sea freight (import / export).

4. Responsible for co-ordinating and maintaining good relations with vendors / customers and arranging delivery.

5. Responsible for establishing and managing incoming and outbound procurement and distribution / shipping schedules.

6. Responsible for preparing of Delivery orders, packing list and Commercial Invoices.

7. Responsible for monitoring and timely payments of all duties and taxes.

8. Able to undertake packing / dispatch of shipments as per outlined specifications and carefully handling of stock items.

9. Responsible for ensuring all documents are received / issued and filed.

10. Responsible for updating the logistic documents in accounting software and other systems.

11. Responsible for procuring and ordering regular stock items.

12. Responsible for monitoring the stock re-order levels.

13. Responsible for safe handling of inventory.

14. Ensure appropriate warehouse safety measures are adhered.

ADDITIONAL DUTIES:

1. Responsible for daily & monthly MIS reports to the stakeholders on regular basis and as per the requests by the concerned department as and when required.

2. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.

3. As may be assigned by the management from time to time.

REQUIREMENTS:

• Minimum 3-4 years’ logistics management experience from marine industry

• Familiar with freight rates negotiation and cost comparison

• Stock management, replenishment, and schedule planning experience.

• Diploma in supply chain or equivalent working experience in related field

• good planning skills that able to plan and meet deadlines

• Proficient in using ZOHO or other software.

• Occasionally support during weekends or public holidays might require.

About the company

HDFC Bank is one of India’s leading private banks, incorporated in August 1994, with its registered office in Mumbai, India. As of September 30, 2023, the Bank’s distribution network is at 7,945 branches. The representative office in Singapore provides information on home loan products for purchase of residential property in India. Our business philosophy is based on five core values – Operational Excellence, Customer Focus, Product Leadership, People and Sustainability.

Job Description and Responsibilities

We’re looking for a high calibre professional to join our team and build up our emerging presence as an Senior Manager - Operations. At HDFC Bank, we provide our employees with

ample opportunities for career growth and development. The positive work environment and comprehensive training programmes ensure that our team of professionals is highly motivated and equipped with the skills to excel in their respective roles. We believe that the ultimate identity and success of our bank will reside in the exceptional quality of our people and their extraordinary efforts.

Job Purpose:

An experienced leader for Overseas Branches Operations, responsible for managing Overseas

Branch Operations and providing end to end Support to team. Possess extensive knowledge of Overseas Branch Products including Trade Finance. To supervise/authorize day-to-day operations.

Job Responsibilities:

• Ensure timely settlement of Trades/transactions across all verticals within the branch.
• Ensure accurate and timely regulatory reporting.
• Ensure settlement of funds to clients/counterparty Banks is done before cutoff time
• Ensure timely closure of audit/compliance open points.
• Providing a support function for all issues / Queries of Business, NR Sales and Treasury.
• Timely reply to queries / clarifications raised on Notes Mail / Escalation of issues.
• Maintaining TAT for various activities on desk, linked to external as well as internal Cut Off.
• Ensuring timely submission of MIS.
• Ensuring timely Receipt/release of funds & status of cheques from Correspondent bank.
• Monitoring the operation activity and publishing regular MIS.
• To ensure transactions are done within the Regulatory norms.
• To ensure that Bank guidelines are adhered to for all transactions.
• Ensure no miss out of any transaction.
• To ensure that the KYC is done for all transactions.
• To coordinate with Central Processing Unit to ensure that turnaround time is adhered.
• To ensure and maintain adequate readiness of Disaster Recovery site. In case of any disaster, to ensure that the Operation team reaches the site timely and Operation is re-initiated seamlessly.
• Branch General Ledger monitoring & reconciliation. To ensure Cash tally is done daily and reports reviewed and signed off.
• All stationary (eg Demand Draft etc.) are reconciled daily.
• Safekeeping & scrutiny of credit related documents.
• To ensure proper check is done on all outstanding documents & original documents are stored properly in fire resistant cabinets.
• Ensure scrutiny and safekeeping of KYC documents received for Account opening.
• Check on any discrepancy / Issues in processing on the various desk.
• To assist the External & Internal Auditors during the periodic audits, by providing necessary information.
• To review the audit reports and ensure that shortcomings, if any are plugged
• Act as the Chief-Complaints Officer and responsible for all query resolution within the stipulated turnaround time.
• Any other related job assigned by Head-FBO, the CEO, Singapore, and Group Head – WBO

Educational Qualifications

• Graduation
• Post Graduate
• Certifications on following would be a distinct advantage:

1.  CDCS
2.  Foreign Exchange

Key Skills

• Extensive Banking Product & Process Knowledge
• Extensive knowledge of Trade Products.
• Knowledge/experience of Oracle Core Banking system.
• Possess in-depth knowledge to regulatory guidelines on products, processes, systems and basic due diligence.
• Strong written and verbal communication skills.
• Strong interpersonal and stakeholder management skills.
• Strong Service and solution orientation.
• Ability to work well in a team as well as contribute individually within stipulated timelines.

Experience Required

Minimum experience in years – 5-10 years out of which at least 2-3 years as Unit Head/Team Lead

Major Stakeholders

(intra team and cross functional stakeholders, who would need to be interacted with for

discharging duties)

• Customers
• Business Teams
• Operations
• Product Team
• Treasury
• Risk
• Audit
• Compliance

Kindly be informed that only shortlisted candidates will be contacted.

Khandalkar Deepti Sunil

Direct line: 66318505 (Ext.309)

EA licence no.: 19C9769

Email: [email protected]

Personal Registration number: R1545009

Company’s Profile:

Our client is a Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a Training Manager to join their team and contribute to their ongoing success.

Location: Paya Lebar

Working hours: Monday – Friday, 8.30am - 6pm

Job Responsibilities:

• Develop and implement training admin processes to meet client needs.
• Work with client’s department heads to identify and streamline processes for efficiency improvement.
• Coordinate training sessions with internal and external parties.
• Lead and support a team of 15 training admin staff.
• Oversees daily end to end training admin operations.
• Present monthly reports to management.
• Table monthly management meetings.

Requirements:

• At least 5 years’ work experience in training administration, operations and process improvement, in education industry
• Strong leadership skills in leading and motivating a team to meet company objectives
• Excellent communication skills with internal and external stakeholders

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

Key Responsibilities:

Key activities will revolve around leading regulatory activities for both the diagnostic agent, camera and cloud base platform across the specified region.

• Preparation and delivery of high-quality regulatory submissions and submission management plans for global regulatory agencies.
• Independently prepare regulatory submissions and contribute to global regulatory strategies for projects across all aspects of drug development or manufacturing lifecycle and work to support the product portfolio.
• Managing regulatory issues, maintaining submission information in relevant systems, tracking regulatory commitments & timelines for specific projects/products/markets with minimal supervision.
• Presenting and articulating issues for resolution, communicating regularly with key stakeholders to ensure alignment, providing consultation as a scientific/technical resource for assigned projects, mentoring and sharing experience with colleagues.
• Authoring and/or coordinating submission activities for new registrations, post approval changes, renewals, annual reports and line extensions to meet filing requirements. Coordinating and contributing to responses to agency queries and performing quality review of regulatory submissions.
• Cooperate with the competent authorities on any preventive or corrective action taken to eliminate or, if that is not possible, mitigate the risks posed by products.
• Assisting the Manufacturer about complaints and reports from healthcare professionals, patients and users about suspected incidents related to a device for which they have been designated.
• Maintenance of existing global regulatory approvals.
• Prioritizing and independently completing assigned workload appropriately.
• Managing and contributing to regulatory affairs-related projects, initiatives and actions.

Experience and Capabilities:

• Bachelor's degree or equivalent/graduate degree preferred in a science (Biology, Chemistry, Pharmacy or related science) and/or technical discipline.
• Minimum of 5 years of hands-on Regulatory/Chemistry, Manufacturing and Controls (CMC) authoring experience preferable (initial registrations or post-approval variations).
• Experience managing projects is preferable.
• Excellent verbal, written and presentation skills.
• Knowledge of local market dynamics and business practices in Asia.

Core Competencies / Attributes:

• Action and results-orientated to achievement of goals and objectives.
• Experience with leading and participating in several projects concurrently.
• Ability to accurately scope projects and consider the full impact of decisions and actions taken.
• Excellent interpersonal skills and ability to participate with cross functional teams in projects and innovation.
• Strong presentation skills, able to engage people in technologies, products & services.
• Functional expert in regulatory affairs with a passion for excellence.
• Attention to detail and accuracy – essential.
• Maintains direction & focus through proactive planning & organized approaches to work.
• Resilient to objections, pressure and change in a fast-moving industry.

Job Description:

• To manage a team of supervisors, workers, sub-contractors and vendors to execute works within given timeframe.
• To resolve site issues with supervisors, sub-contractors, vendors, main contractors and/or related third parties.
• To co-ordinate site works, workflows and inspections with main contractors’ site representatives including attending site co-ordination meetings.
• To plan, implement and monitor weekly works activities with a team of supervisors in accordance to the master schedule.
• To monitor work progresses, productivities, qualities and materials usages and ensure those items meet the targeted schedule, productivities, qualities and within quantities.
• To enforce and monitor all supervisors, workers and sub-contractors abide to safety, health and environment rules and regulations.
• To prepare shop drawings, ‘AS-Built” drawings and Materials Bill of Quantities required for the project.
• To keep track, monitor and ensure timely submission of all shop drawings, materials and “AS-BUILT” drawings.
• To co-ordinate with main contractors and third parties on Combined Services Drawing (CSD) and resolve any clashes prior to construction.
• To attend all Tools Box meetings and all safety meetings.
• To implement Testing & Commissioning plan.

Job Requirements:

• Diploma / ITC certificate in Electrical Engineering with 3 years experiences. Those with more years of experiences will be considered for senior position.
• Building Construction Safety Supervisor course and any other WSH related certificates.
• Candidates with some MEP design experiences will be an added advantages.
• Must be a team player, perseverance, diligent, integrity and initiatives.

Job Description

The Strategy Manager conducts research and analysis in their areas of responsibility to understand the market situation, its’ competitive landscape, customer needs, and UPS capabilities. He/She develops an understanding of UPS offerings and capabilities and external factors which impact UPS strategies. The Strategy Manager conducts detailed MCCU (Market, Competitor, Customer, and UPS) assessments. In addition to the business unit(s) and/or functional strategies, he/she supports the monitoring of key strategic initiatives. He/She supports Healthcare initiative(s) in globally.

Job Responsibilities

• Research UPS’s internal offerings and capabilities and their position relative to key competitors in the respective markets to identify strengths and weaknesses
• Assesses the primary external factors and how they will affect UPS’s ability to reach designated goals.
• Analyzes and forecasts future key competitor actions to understand future competitive challenges
• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end
• Forwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact
• Designs and implements communication plans to ensure those affected by projects are informed and updated
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.

Job Requirements

• Possess at least a Degree in Marketing, Strategy or relevant fields
• Possess at least 6-7 years in related strategic marketing roles
• Demonstrate strong interpersonal and relationship management skills & ability to work with cross-functional teams
• Comfortable with travel for work (where required)
• Self-starter; able to work independently with minimal supervision
• Possess 2 years or more prior industry experience in Supply Chain, Healthcare or Healthcare Transportation preferred

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

• Primarily responsible for projects delivery in Singapore, support the South Asia Consulting Delivery team in providing pre–sales support, planning, scheduling, monitoring and directing projects on agreed client requirements and to deliver expected Teradata business results
• Manages Teradata employees and third-party contractors to ensure projects meet established time, cost, technical and quality objectives.
• Own the project/s assigned from pre – contract sales process and will manage them through complete closeout. You will ensure that right software implementation approach is followed. In addition to project management, managing the project financials, timely invoicing and collections will also be part of your responsibility.

Who You’ll Work With

• The Consulting Delivery team consists of four (4) other team members that are individually situated in Singapore, Pakistan and Taiwan.
• Participate in scoping, planning, cost estimating, pricing of consulting projects, statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client’s business requirements into specific deliverables while fostering relationships amongst stakeholders with clear communications and expectation management.
• The position reports to our Project Lead based in India.

What Makes You a Qualified Candidate

• Proven experience record of minimum 15 years demonstrating the ability to manage successful project deliveries including strategic planning, budget/cost management (P&L), risk management and change management.
• At least 2 years of experience in managing Data warehouse, Business intelligence, Cloud Migration, Application and Analytics projects.
• Good understanding of CMMi and ITIL frameworks along with at least one of the certifications for PMP, Agile, Six sigma, Prince2
• Proven experience in managing large multi-national, multi-cultural teams across geographies on projects
• Solid understanding of agile and devops, preferably in data analytics area.

What You’ll Bring

• Working industry knowledge along Government, Telecommunications, Financial Services, Aviation, Manufacturing or Retail industries is a plus
• Ability to work within multiple time zones and diverse cultures
• Experience of working and managing virtual teams including customer management
• Strong verbal, written and presentation skills
• Ability to guide the activities of an individual, group, or team toward a desired result or outcome. Drive consensus and team ownership of decisions.
• Customer centricity with an ability to work in large teams.
• Strong verbal, written and presentation skills

*Ability to travel in Asia depending on projects assigned.

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Business Development Manager Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Requirements and skills:

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field

Location : In between Lavender/ Bendemeer MRT

Industry : Restaurant F&B (Inside a hotel)

- MUST HAVE EXPERIENCE AS F& B MANAGER

- 5.5 DAYS WEEK & 10 HRS INCLUSIVE OF 1 HOUR BREAK

Job Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capbability in handling daily tasks

4) Able to train team to upsell receipt per head, retail products (take away) and provide good customer service.

5) Versatile in different job roles and hands on operations.

6) Execute Outlet cleanliness and hygiene regime to keep outlet high hygiene standard.

Requirements :

1) Above 2 years of managerial F&B experience in managing a team of people

2) Above 2 years of F&B operations experience

3) Able to use Excels and Words to submit on monthly report

4) Friendly personality and hospitable to all guests, good PR skill.

5) Need to be hands-on to daily operations

Job Description

• To lead and direct the Human Resources (HR) department.
• Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Oversee and manage a performance appraisal system that drives high performance.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Any other ad-hoc duties.

Job Requirement

• Only Singaporeans may apply.
• Bachelor's degree in Human Resources, Business Administration, or related field required.
• A minimum of three years of human resource management experience is preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

The Service Project Delivery Manager is responsible for the successful planning, execution, and completion of technology projects within the organization, specifically focusing on areas like BMC Control-M (will be a plus) , AWS cloud services, Windows and VMS operating systems, and security implementations. This role requires a strong understanding of IT infrastructure, project management methodologies, and a proven track record of delivering projects on time and within budget.

Responsibilities:

• Project Planning & Initiation:
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop detailed project plans, including timelines, resources, and budgets.
  • Identify and document project risks and mitigation strategies.
  • Secure necessary approvals and resources for project execution.
  • Establish clear communication channels and reporting mechanisms.
• Project Execution & Control:
  • Manage day-to-day operational aspects of projects, ensuring adherence to the plan.
  • Coordinate and lead project teams, assigning tasks and responsibilities.
  • Track project progress, identify potential roadblocks, and implement corrective actions.
  • Manage project risks and issues, escalating when necessary.
  • Ensure quality control throughout the project lifecycle.
• Project Closure:
  • Formalize project completion, including documentation and sign-off.
  • Conduct post-project reviews to identify lessons learned and areas for improvement.
  • Transition project deliverables to operational teams.
• Stakeholder Management:
  • Effectively communicate project status, risks, and issues to stakeholders.
  • Manage stakeholder expectations and ensure alignment with project objectives.
  • Build and maintain strong relationships with internal and external stakeholders.
• Technical Expertise:
  • Maintain a strong understanding of relevant technologies, including BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security best practices.
  • Provide technical guidance and support to project teams.
  • Stay abreast of industry trends and emerging technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6-8 years of experience in IT project management, with a proven track record of successful project delivery and Day 2 Services Delivery.
• Strong understanding of project management methodologies (e.g. PMP)
• Experience AWS cloud services, Windows, VMS operating systems, and security technologies. BMC Control M experience is a plus.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• PMP or PRINCE2 certification is a plus.

Key Skills:

• Project planning and execution
• Risk management
• Stakeholder management
• Communication and presentation skills
• Problem-solving and decision-making
• Technical proficiency in relevant technologies
• Teamwork and collaboration

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice

ABOUT THE ROLE

As a Product and Operations Manager, you will be responsible for the installation, maintenance, and troubleshooting of LED lighting systems. Your role involves working with various LED technologies, ensuring optimal performance, and provide technical support. This position requires a combination of technical expertise, problem-solving skills, and a commitment to deliver high-quality LED solutions. You would also be responsible for the selection of suitable LED products, and vendors for various projects.

RESPONSIBILITIES

1. Installation and Configuration: Install and set up LED lighting systems in accordance with specifications and industry standards.
   Configure LED controllers, drivers, and associated components to ensure seamless functionality.
2. Maintenance and Upkeep: Conduct routine inspections and assign technician maintenance of installed LED systems to identify and address any issues promptly.
   Replace faulty components and perform upgrades to enhance system performance.
3. Programming and Tuning: Program LED controllers and drivers to achieve desired lighting effects and meet customer requirements.
   Fine-tune LED systems for optimal brightness, colour accuracy, and energy efficiency.
4. Troubleshooting: Diagnose and troubleshoot technical issues with LED installations.
   Collaborate with cross-functional teams to identify and implement effective solutions.
5. Quality Assurance: Ensure that all LED installations meet quality standards and comply with safety regulations.
   Conduct testing and validation procedures to guarantee the reliability of LED systems.
6. Customer Support: Provide technical support to customers and address inquiries related to LED systems.
   Offer guidance on best practices for optimal system performance.
7. Understanding NovaStar system, ColorLite & Huidu system. Maintain cloud technologies Vnnox and Colorlight for LED content management.
8. LED Project planning and assign resource allocation to execute the project.
9. Laise with Vendor on the LED specification and delivery.
10. Onsite LED survey, LED design, specification and measurement.
11. Provide LED recommendations to customers and sales
12. Support sales in the quotation and tender bidding.

REQUIREMENTS

● Diploma or Degree in Electrical Engineering, Electronics, Mechatronics, or related field

● 2-5 years working with LED systems (Installation, Maintenance, Troubleshooting)

● Familiar with LED technologies like NovaStar, ColorLite, Huidu, Colorlight and Vnnox

● Experience in project planning, resource allocation, and working with various vendors

● Strong technical expertise in LED systems, programming and tuning controllers

● Knowledge of quality assurance and safety regulations for LED installations

● Customer support and communication skills

● Project management capabilities and willingness to travel for site visits and review installations by technicians

● Strong problem-solving skills and ability to work independently

The Manager, Training & Projects will oversee the design, delivery, and evaluation of training programs for ambulance personnel, ensuring compliance with industry standards and regulatory requirements. Reporting to the General Manager, Ambulance Services, this role is instrumental in driving operational excellence through effective training and skills development. The incumbent will also be required to provide operational support as a paramedic during manpower shortages and assist in event management when necessary.

Key Responsibilities

Certification Management and Compliance

• Obtain and maintain certifications such as WSQ (Advanced Certificate in Learning & Performance, Advanced Certificate in Training & Assessment) and SRFAC certifications.
• Ensure all training programmes comply with organisational and regulatory standards.
• Monitor the validity of certifications for participants and arrange for renewals or recertification as required.

Course Design, Training Effectiveness and Reporting

• Develop comprehensive course syllabi and outlines tailored to meet organizational needs and industry best practices.
• Update and enhance course materials to reflect current standards and emerging trends.
• Compile and analyze training outcomes and attendance data to evaluate program effectiveness ; Provide detailed reports to management, highlighting key performance indicators and areas for improvement.
• Manage participant records, verify attendance, and maintain accurate training documentation.
• Ensure compliance with data management and confidentiality policies.

Training Logistics Management, Course Facilitation and Delivery

• Coordinate logistics for training sessions, including room preparation, procurement of materials, and availability of equipment specific to each course.
• Conduct and oversee delivery of the following courses and training programs:
• Basic Cardiac Life Support + AED (BCLS+AED)
• Standard First Aid
• Advanced Cardiac Life Support (ACLS) (review sessions)
• Emergency Medical Technician (review sessions)
• UPEC-ITE Paramedic Conversion (review sessions)
• Sports First Aid
• Skill refreshers
• Other relevant ambulance department courses or training

Equipment and Material Maintenance

• Ensure proper maintenance of training equipment and timely replenishment of consumables.
• Conduct regular inspections to ensure readiness for training sessions.

Audit Peparation and Collaboration

• Lead preparations for internal and external audits, ensuring training documentation meets required standards.
• Work closely with department heads to identify and address specific training needs.

Operational and Event Support

• Serve as a backup paramedic during extenuating circumstances such as manpower shortages, providing operational support when required.
• Assist in the planning and execution of events as needed to ensure seamless delivery.
• Provide leadership to the Learning and Development team, ensuring alignment with organisational objectives and HR strategies.
• Collaborate with senior management to continuously improve employee engagement and development frameworks.
• Monitor and report on the effectiveness of programmes and initiatives, utilizing metrics to drive decision-making.

Requirements

Qualifications

• WSQ Advanced Certificate in Learning & Performance (ACLP) and Advanced Certificate in Training & Assessment (ACTA).
• Relevant SRFAC certifications (e.g., BCLS+AED, ACLS, First Aid).
• Bachelor’s degree in a relevant field (e.g., Education, Nursing, Healthcare Management, or equivalent) is preferred.

Technical Skills

• Expertise in developing and delivering emergency medical training programs.
• Proficiency in operating and maintaining training equipment used in healthcare and ambulance services.
• Familiarity with audit standards and compliance requirements in the medical training sector.

Leadership and Interpersonal Skills

• Strong ability to engage and manage diverse groups of participants.
• Effective communication skills to convey complex concepts in an accessible manner.

Analytical and Organizational Skills

• Ability to evaluate training program effectiveness through data analysis and reporting.
• Strong organizational skills to manage multiple training programs and logistics simultaneously.

Adaptability and Innovation

• Flexibility to adapt training content to evolving industry requirements.
• Creative problem-solving skills to address challenges in training delivery and program design.

Operational Readiness

• Capability to step into operational roles, such as paramedic support, during manpower crunches.
• Willingness to contribute to event management to support organizational objectives

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

JOB SUMMARY

• To manage Branch operational risk and ensure controls are in place
• To comply with the processes on cash handling and branch operations as per Branch Operations Manual
• Assist the BOCEM on the day to day running of branch operations
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Support the branch in achieving its business objectives within regulations and guideline of external regulatory bodies and the bank
• Activate, educate & direct clients to utilise digital/self- service terminal (SST) channels
• Generate new sales opportunities through referral (excluding insurance and investment)
• To be proactive in improving workflows / internal processes in branch

RESPONSIBILITIES

Branch Operations

• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Checking and approval of Application / Service Request documentations for all products / services.
• Collection of cheques from Quick Cheque Deposit box & batch for processing under dual control
• Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
• To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if required
• To raise any Suspicious Transaction Report (STR) if necessary
• Review of Daily Transaction Vouchers
• Stock Control – Custodian for Cashier’s Orders, Savings Passbooks, MLI Cards, Captured MLI/Credit Cards, Cheque Books and any others pending clients’ collection.
• Ensure all Drafts application, Telegraphic Transfer applications, standing instruction, GIRO, Payplus, Clients’ Requests are scanned / batched with appropriate authorization to relevant departments for processing on time
• Collate data/information related to branch reporting.- Accurate & Timely Submission
• Reporting of Daily, Weekly and Monthly Returns where applicable
• Reporting of any other Ad hoc information required from time to time
• Assist in answering phones, general enquiries and investigations.
• Branch Cash Operations In absence of BOCEM, CEOM to assume role of Cash Officer (Keyholder / Safe Combination Holder where applicable).
• To execute controls on cash within the present guidelines of the Bank

Limits Management

• Ensure the overall cash is within the Branch Cash Holding limits (end of day Branch limits)
• Ensure all Client Experience Representative (CER)/ Senior Client Experience Representative (CER) do not exceed intra-day limit /end of day cash limit
• Maintenance of Cash position in all auxiliary Services – ATM/CDM
• Escalate in the event of breaching branch cash holding limits to Branch Manager. Inform also via email the Head, Branch Operations and provide reasons / justifications on the breach
• Raise RMS for change of transaction limits when necessary (e.g. upgrade from CL5 to CL4)

Approvals, Controls & Reconciliations

• Ensure dual control operation of the Cash Vault/ATM/CDM
• Granting transaction approval and overrides for all CER/ Senior CER within delegation limit
• Approve movement of cash to and from vault with Senior CER under dual control and confirm denomination and value input in eBranch System
• Approve cash indent and return to MAS/Battery Road Branch via CISCO
• Perform Surprise Cash Checks at a pre-determined frequency
• Daily reconciliation of physical cash in Vault/ATM/CDM with - Senior CER under dual control
• Perform daily checks (random sample of 5% or 5, whichever is lower) on signature verification, transaction validation and technical details for each CER/ Senior CER’s Debit transactions within the CER/ Senior CER’s limit and sign off on the vouchers as evidence of checks.
• All staff to refer to Cash Operations Manual in Knowledge One for full details

Management of Service Delivery

• Ensure clients are being served within stipulated standard (refer to scorecard)
• Assist clients in queries; handling feedbacks, complaints that are escalated by CER/Sales staff which includes escalated exceptional investigations and queries and liaising with other functions/department

Referrals

• Generate new sales opportunities by proactively referring client with banking needs to respective Sales Staff for cross-selling & upselling, (except insurance and investment)
• To activate, educate & direct clients to utilise digital/self service terminal (SST) channels

Compliance / Operational Risk

• Dual Control to be observed at all times
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Line Manager & Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team

Our Ideal Candidate

• Diploma or Degree holder
• Good verbal and written communication skills
• 2 years of relationship service management experience in retail banking

Role Specific Technical Competencies

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers