Total 20 information security analyst job vacancies in D13 Macpherson, Braddell

Work Arrangement:

• Contract Period: 02/01/2025 - 30/06/2025
• Location: Havelock Road
• Salary: TBA

Job Description:

• Must be good at documentation and producing presentation slides
• Some knowledge of Security
• This role will support MCISO in the anti-scam project roll-out and cover some ACISO tasks

Job Requirement:

• Fresh graduates are welcome! A Level, Diploma, Degree.
• Proficient in Microsoft tools

EA License No.: 96C4864

Reg. No.: R22110485

Job Description - Business Analyst

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a deep understanding of business processes. The Business Analyst will play a crucial role in gathering, analyzing, and documenting business requirements, as well as facilitating effective communication between business stakeholders and technical teams. This position requires a blend of business acumen, technical proficiency, and problem-solving abilities to drive successful project outcomes.

Responsibilities:

• Provide technical and information support on applications to customers via email, messaging, telephone, and on-site when necessary.
• Perform basic troubleshooting, including writing fundamental SQL scripts, on reported issues.
• Escalate technical issues to relevant parties and follow through diligently until resolution.
• Monitor ongoing batch jobs to ensure successful execution without failure.
• Provide monthly reports.
• Perform SIT Testing, UAT Testing of Service Requests and reported defects.
• Ensure timely delivery of development work with quality, meeting internal and external customer expectations.
• Update relevant documents on all executed changes in a timely manner.
• Oversee, update, and follow up on the defect tracking list until all issues are resolved.
• Collaborate effectively with team members to meet project targets and quality objectives.
• Interact effectively with customers from different departments.
• Conduct business process analysis and recommend improvements.
• Develop and maintain project documentation, including requirements, specifications, and user manuals.
• Assist in implementing IT solutions to meet business needs.

Requirements:

• Minimum GCE O/N Level, ITE, or Diploma in a related discipline.
• Preferably with 3 years of IT-related experience.
• Experience using SQL query tools is preferred.
• Excellent English writing skills.
• Strong interpersonal skills.
• Positive attitude towards meeting new challenges.
• Experience with project management tools and methodologies is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Fresh graduates are welcome to apply.

What You’ll Be Doing

• Work with business and engineering teams to design and implement well-integrated and high-performance features in Castlery’s software systems.
• Create comprehensive test cases and perform various types of testing, including functional, regression, performance testing.
• Continuously evaluate and improve processes and systems to drive efficient workflows.
• Troubleshoot issues and provide hands-on support to system users.
• Create and maintain documentations with both business and technical details.
• Be the ‘Go-To’ expert and drive workplace productivity in Castlery.

What You’ll Need

• Bachelor’s degree in Computer Science, Computing Engineering, Information Systems or other equivalent degrees with outstanding academic achievements.
• Experience working as System Analyst, Software Engineer, Product Manager or equivalent.
• Good knowledge of REST services and API design.
• Experience in SQL, JavaScript, Python is preferred.
• Passion and curiosity for solving challenging problems by leveraging on the right technology.
• Ability to work collaboratively in a multi-cultural team environment and lead changes.
• Ability to deliver sophisticated ideas effectively, both verbally and in writing, in English.

This position requires working in shifts.
Availability to work on weekends (Saturday and Sunday) and night shifts as required to ensure continuous coverage and support for customers.
You will work in accordance with the 3 shifts of 9 hours (1 hour overlap between shifts) to handle security incidents - investigate and provide security solutions. (The shift time may vary based on the project.)

We will be implementing an allowance claim for night shifts as follows:
Night Shift 1: SGD 15
Night Shift 2: SGD 20
Additionally, we will provide meal allowance for night shift 1 & 2.

3 Shift:
Day shift: 6.30am to 3.30pm
Night Shift 1: 2pm till 11pm
Night Shift 2: 10.30 pm till 7.30am

Responsibilities:

• Utilize cloud monitoring tools and dashboards to oversee the performance, availability, and health of cloud-based systems and services.
• Implement and customize monitoring solutions to ensure optimal visibility into cloud resources.
• Respond promptly to alerts generated by cloud monitoring tools, investigating and resolving incidents affecting cloud-based applications and infrastructure.
• Collaborate with cloud service providers to address and resolve platform-specific issues.
• Develop and implement automation scripts to streamline routine tasks, enhance efficiency, and support the scalability of cloud infrastructure.
• Contribute to the development and maintenance of Infrastructure as Code (IaC) scripts for provisioning and managing cloud resources.
• Ensure cloud environments adhere to security best practices and compliance requirements.
• Participate in security incident response and contribute to the ongoing improvement of cloud security measures.
• Maintain accurate documentation of cloud configurations, procedures, and troubleshooting steps.
• Update documentation to reflect changes in cloud-based services.
• Work closely with DevOps and development teams to understand application requirements and optimize cloud infrastructure to meet performance expectations.
• Monitor and analyze cloud resource usage to identify opportunities for cost optimization.
• Recommend and implement efficiency improvements to optimize cloud spending.

Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic experience working with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficient in using cloud-native monitoring tools and dashboards.
• Strong scripting skills (e.g., Python, PowerShell) for automating cloud management tasks.
• Familiarity with Infrastructure as Code (IaC) concepts and tools.
• Understanding of cloud security principles and best practices.
• Knowledge of compliance standards relevant to cloud environments.
• Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Ability to collaborate effectively with cross-functional teams and external cloud service providers.
• Flexibility to adapt to changes in cloud services, technologies, and industry best practices.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect may be advantageous.

• Degree holder with >5 years of experience in performing AML/KYC duties (preferably CDD) within the financial service sector

• Strong logical reasoning skill; can consume a multitude of information to draw reasonable conclusion on a scenario in a structured manner

• Respectful and professional when challenging a past decision or quality of work

• Can manage pressure from high volume

• Fluent and articulate in both spoken and written English

• Self-started, team player; can work with stakeholders from other BUs.

• Experience with Detica appreciated, but not mandatory

• Candidates with Less 5 years of experience (3-5 Years) will be considered as L2 KYC Analyst.

Job Description & Requirements

• Degree holder with >5 years of experience in performing AML/KYC duties (preferably CDD) within the financial service sector

• Strong logical reasoning skill; can consume a multitude of information to draw reasonable conclusion on a scenario in a structured manner

• Respectful and professional when challenging a past decision or quality of work

• Can manage pressure from high volume

• Fluent and articulate in both spoken and written English

• Self-started, team player; can work with stakeholders from other BUs.

• Experience with Detica appreciated, but not mandatory

• Candidates with Less 5 years of experience (3-5 Years) will be considered as L2 KYC Analyst.

Position: PRESCHOOL SECURITY OFFICER

Salary up to $3500

Job Summaries:

• Performing security duties in 12-hour shifts in the Pre-School compound
• Access control and patrolling to maintain campus security
• Monitoring surveillance equipments and reporting irregularities
• Medical, Dental benefits

Working Commitments:

• 12 hrs per shift
• 7am to 7pm

Job Requirements:

• High integrity, high alert at work and possess good judgment to certain threats and potential challenges
• Minimum O Levels with 5 years of security experiences
• A valid security license issued by the Singapore Police Force
• Able to do 12 hrs

Staff Benefits:

• Staff Meal: Yes, Lunch Provided
• AWS 13 Month + 1 Month Bonus
• Annual Leave: Yes, Starts From 14 Days
• Salary Increment: Yes Yearly, Subject To Individual Performance
• Sick Leave: Yes, Starts From 14 Days

Interested please email to : [email protected]

Please note that only shortlisted candidates shall be notified

KF EMPLOYMENT CONSULTANTS

EA License No: 13C6817

EA Personnel No: R1103065

Whatsapp: 92331027 (Della.C)

Description:

Conduct research and analysis to identify market trends and translate business challenges into innovation opportunities.

Responsibilities:

• Conduct extensive research to identify market trends and scout for emerging technologies aligned to the identified trend.
• Identify and source early and late stage cutting edge technologies on an ongoing basis.
• Carry out technology due diligence and market assessment to identify the best match technology partners to problem statements.
• Build up and maintain the company’s global technology partner network.
• Curate and present research findings in a report and/or as a presentation.
• Engage stakeholders to elicit and refine problem statements and translate them into innovation opportunities.
• Develop processes and workflow to improve operational efficiency.
• Contribute to the design, content, and execution of thought leadership initiatives and industry engagement activities/events.

Qualifications:

• Degree or post graduate degree in STEM (Science, Technology, Engineering and Mathematics) disciplines.
• Experience in patent search and analysis.
• Familiarity with Design Thinking, Lean Starup, Business model Canvas, Customer journey Maps, or similar methodologies is a plus.
• Passionate and curious in technology, emerging trends, and innovation.
• Resourceful and analytical.
• Excellent communication, writing, interpersonal, and presentation skills.
• Highly motivated self-starter and able to collaborate effectively across teams to meet KPIs.
• Attention to details with good organizational skills.
• Proficient in Microsoft Office Suite.

Why you should apply:

• Competitive remuneration and benefits.
• Flat hierarchy with minimal bureaucracy.
• Learning opportunities through courses, seminars, and conferences.
• Be at the forefront of innovation and gain access to cutting-edge technologies.
• Contribute to enhancing Singapore’s position as a thriving innovation hub.

Develop user interfaces using React.js and other modern front-end frameworks.

• Create responsive and visually appealing web pages.

• Implement state management using tools like Redux.

• Collaborate with UX/UI designers to ensure a seamless and intuitive user experience.

• Design, develop, and maintain server-side logic using Java and related technologies.

• Implement and maintain RESTful APIs to facilitate communication between the front-end and back-end systems.

• Design, develop, and deploy microservices using Java-based frameworks (e.g., Spring Boot).

• Implement communication protocols between microservices, such as REST or message queues.

• Write complex SQL queries and manage database interactions.

• Work with both relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases.

Expertise in Java and JavaScript technologies, specializing in data structures, algorithms, and full-stack development. The ideal candidate will have hands-on experience designing, developing, and maintaining scalable web applications using React, Angular, Vue.js, Spring Boot, and Hibernate in both monolithic and microservices architectures.

Key responsibilities include developing front-end solutions with React and TypeScript, back-end APIs using Spring Boot, and managing databases like MySQL and PostgreSQL. The role requires proficiency in cloud services such as AWS EC2, AWS S3, and experience with Kafka for asynchronous communication. Familiarity with CI/CD processes using Jenkins, and unit testing with JUnit and Mockito is essential. The candidate will work closely with cross-functional teams to deliver high-performance and secure applications.

Key Technologies:

• Frontend: JavaScript, React, Angular, Vue.js, HTML5, CSS3, SCSS, TypeScript

• Backend: Java 8+, Spring Boot, Hibernate, JPA, Redis, Kafka, RESTful APIs

• Databases: MySQL, PostgreSQL, MongoDB

• Cloud: AWS (EC2, S3), PCF

• Version Control: GIT, Bitbucket

• Testing: JUnit, Mockito, Jasmine, Karma

• Oracle Certified Java Standard Edition Developer

• Strong experience with microservices architecture and cloud infrastructure"

Requirements:

• Bachelor’s degree in computer science or a related field.

• Proven experience as a Full Stack Developer with a focus on Java, microservices, and React.

• Strong understanding of software development principles and best practices.

• Experience with version control systems, particularly Git.

• Excellent problem-solving and communication skills.

Technology Stack :

HTML5, CSS3, SCSS, Bootstrap, JavaScript, Typescript, jQuery,

AngularJS, Angular 17, Ngrx, NodeJS, ExpressJS, Jasmine, karma, Jest, i18n, Angular Material,

Responsive Web Design, ReactJS, Adobe analytics, Adobe launch, pdfMake, d3JS, npm packages, Java, Spring boot, Micro services, API integration, Maven, Python

IDE: IntelliJ, Webstorm, Visual Studio Code, Splunk Dashboards, Postman.

CI/CD: Jenkins, Bit bucket, Jira, Confluence, Bamboo.

• Requirements Analysis & Elicitation – Preparing Business requirements document.
• Experienced in high volumes of functional user stories authoring
• Responsible to identify and define detailed functional specifications based on the business requirements document or user stories.
• Analyse and propose the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Convey functional and non-functional requirements to System Analysts to ensure clear and complete understanding of requirements.
• Work closely with Technology to ensure proposed solution aligns with requirements.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Assist in translating business requirements into test scenarios.

Mandatories are:

Experience in Corporate Payments/Transaction monitoring

Candidates should be proficient in

• Corporate Banking
• Knowledge of scams and their modus operandi
• Payment Fraud
• Internet Banking
• Regulatory and compliance around online payments
• Experience in Business Analysis. 5-8 years"

The Finance Analyst, Controlling, is responsible to ensure full business/reporting compliance and to ensure monthly reporting is accurate and timely to all stakeholders; to develop financial reporting to support the business and to manage budgeting and forecasting processes as well as development of internal control policies and procedures. A special focus will be on handling government related grants.

ESSENTIAL JOB FUNCTIONS

• Manage and document government grants and subsidies, ensuring compliance with all regulations and requirements.
• Analyze the financial impact of subsidized projects and prepare forecasts to optimize the financial impact.
• Prepare regular reports for internal and external stakeholders, such as management and government authorities.
• Support the application process for new grants and monitor the status of applications.
• Prepare for external audits related to the use of subsidies to demonstrate compliance with all requirements.
• Perform analysis on financial information regarding grants and on a company-wide level.
• Participate in budget and regular forecast process in relation to government subsidies and project controlling.
• Participate in month- and year-end closing activities.
• Continuously identify areas of improvement, exploring opportunities to simplify and optimize business processes, eliminate non-value-added activities in the department and propose mitigations on identified risks.
• Other duties as directed.

BASIC QUALIFICATIONS

Education:

• BA in Accountancy or Business Administration, alternatively an equivalent qualification.
• Knowledge of accounting and financial principles and procedures.

Experience:

• At least 3-5 years of experience in Finance, Accounting, or Controlling, ideally within a Corporate environment.
• Experience managing government grants, subsidies, or similar funding programs, including application processes, tracking, and compliance.
• Proficiency in ERP systems (SAP preferred) as well as Microsoft Excel for financial analysis and reporting.
• Experience in preparing detailed financial reports, analysis, and documentation for internal stakeholders and regulatory agencies.
• Excellent communication skills and the ability to collaborate effectively in a team environment.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a dynamic environment.

What We Offer

• Being encouraged to think and act entrepreneurially.
• Working in global teams and projects.
• Developing yourself professionally.

• Collaborate with the Human Resources business and IT business partners to analyze and define business requirements.
• Design solutions and automations to improve the efficiency of the HR function at Marvell.
• Configure your designs and solutions in Marvell’s management information systems and migrate to production.
• System tests your configurations and coordinate user acceptance testing sessions.
• Hold training with end users and business partners.
• Proactive team member who can take initiative in ownership of new IT projects.

Requirements:

• Bachelor or Master degree in Management Information Systems, Business Information Technology, Computer Science or equivalent fields.
• Solid understanding of technical subjects and SaaS products, excited to learn new concepts and technologies quickly.
• Solid fundamental computer science and programming concepts to solving problems.
• Solid interpersonal and organizational skills, with the ability to drive and implement ideas in a changing environment.
• Strong interest in the latest trends with artificial intelligence in the Human Resources domain
• Exposure or interest to work with programming languages.
• You thrive at problem-solving and making decisions, both as a teammate and independently.

About Us

M-DAQ Global is a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide. Our proprietary technology empowers both large enterprises and SMEs to navigate international trade with FX clarity, certainty, and payment mobility.

Headquartered in Singapore with an expanding presence across 7 countries and territories, M-DAQ Global provides a comprehensive suite of FX, collections, and payment solutions, as well as value-added services such as AI-driven KYB onboarding and enhanced risk management solutions, enabling businesses to transact across borders with ease amidst evolving needs.

For more information, please visit: www.m-daq.com.

About the Role

You will be based in Singapore reporting to the Compliance Manager, and working under our entity M-DAQ Payment Solutions. To learn more about the Payments business, visit https://www.linkedin.com/company/wallex/

Job Descriptions:

• Reviewing & monitoring clients’ transactions.
• Identifying of potentially suspicious transactions/activities and reporting to the Compliance Team Lead
• Preparing the report to MLRO for filing the STR whenever necessary.
• Processing of the incoming/outgoing payment and the name check alerts (i.e., sanctions, PEP)
• Providing independent and timely advice to business and other functions on all issues relating to day-to-day business, new business initiatives and transactions undertaken by clients.
• Analyzing the processes, the systems and advising stakeholders on the implementation of improved solutions that support business and mitigates compliance risk.
• Co-ordinating and arranging compliance training for the employees.
• Handling ad hoc tasks assigned by Compliance Manager.

Requirements:

• Relevant university degree holder or equivalent in Business Administration / Accounting / Finance / Risk Management / IT
• At least 2 year experiences in AML&CFT / Financial Crime Compliance (FCC) and STR reporting in banking /finance industry or money service business
• AAMLP / ACAMS certification is preferred
• Knowledge in IT is an advantage
• Excellent verbal, written, and interpersonal communication skill
• (English, Cantonese, and Mandarin)
• Excellent detailed-oriented skill set; Strong analytical and problem-solving capabilities;
• An independent self-motivated individual who is bright, with good, sound judgment, and mental toughness.

Job Description - Business Analyst

We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a deep understanding of business processes. The Business Analyst will play a crucial role in gathering, analyzing, and documenting business requirements, as well as facilitating effective communication between business stakeholders and technical teams. This position requires a blend of business acumen, technical proficiency, and problem-solving abilities to drive successful project outcomes.

Responsibilities:

• Provide technical and information support on applications to customers via email, messaging, telephone, and on-site when necessary.
• Perform basic troubleshooting, including writing fundamental SQL scripts, on reported issues.
• Escalate technical issues to relevant parties and follow through diligently until resolution.
• Monitor ongoing batch jobs to ensure successful execution without failure.
• Provide monthly reports.
• Perform SIT Testing, UAT Testing of Service Requests and reported defects.
• Ensure timely delivery of development work with quality, meeting internal and external customer expectations.
• Update relevant documents on all executed changes in a timely manner.
• Oversee, update, and follow up on the defect tracking list until all issues are resolved.
• Collaborate effectively with team members to meet project targets and quality objectives.
• Interact effectively with customers from different departments.
• Conduct business process analysis and recommend improvements.
• Develop and maintain project documentation, including requirements, specifications, and user manuals.
• Assist in implementing IT solutions to meet business needs.

Requirements:

• Minimum GCE O/N Level, ITE, or Diploma in a related discipline.
• Preferably with 3 years of IT-related experience.
• Experience using SQL query tools is preferred.
• Strong interpersonal skills.
• Positive attitude towards meeting new challenges.
• Experience with project management tools and methodologies is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Fresh graduates are welcome to apply.

Job Responsibilities:

1. Network Setup and Maintenance:

Help set up and keep the organisation's network running smoothly by following the network design, ensuring everything works well, is reliable, and can handle future growth.

2. Security Management:

Follow and monitor security policies to protect the organisation's IT systems, including managing firewalls, VPNs, and security systems, and suggest improvements when needed.

3. Troubleshooting and Support:

Provide level 2 and 3 support for network and security issues. Escalate complex problems to the IT Manager when necessary and assist the Help Desk with general IT support.

4. Backup and Disaster Recovery:

Carry out and maintain backup and disaster recovery plans to minimise downtime and prevent data loss during problems.

5. System Monitoring:

Regularly monitor network performance and security alerts. Respond to issues promptly and take preventive steps to avoid problems, either directly or by working with external partners.

6. Documentation:

Keep all documentation related to network settings, security procedures, and IT support processes up to date so the IT team can easily access them

7. Compliance and Audits:

Ensure the network and security systems meet industry standards and assist in audits or assessments.

8. Collaboration:

Work closely with the IT Manager to align network and security efforts with broader IT goals and provide support when the IT Manager is unavailable.

9. User Training and Support:

Show good security practices and help train staff on network security. Provide general IT support to ensure everything runs smoothly.

10. Vendor Management:

Work with external vendors for network and security projects to ensure services are delivered on time and within budget.

Job Requirements:

Networking and Cybersecurity Skills:

• Good knowledge of setting up and managing network systems, including experience with routers, switches, firewalls, and VPNs. Understanding cybersecurity, such as threat management, is a plus, and certifications like CISSP, CEH, or CompTIA Security+ are preferred but not required.

Willingness to Learn:

• A strong desire to keep learning about the latest trends and technologies. Being open to taking courses on networking, cybersecurity, and IT support is important.

Experience with Tools:

• Some hands-on experience with network management tools and cloud-based networking and security services.

Problem-Solving Skills:

• Good at analysing problems and coming up with effective solutions for network and security issues.

Communication and Teamwork:

• Able to explain technical information clearly to people who may not have a technical background. Comfortable working in teams and willing to step in and help with IT Manager and Help Desk roles when needed

This role requires strong technical expertise, proactive problem-solving, and the ability to collaborate within a small team.

Responsibilities:

• Deliver data centre operations support across multiple data centres

• Respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc),

• Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

• Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports.

• Be available to coordinate as an incident commander in event of an issue.

• Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives.

• Conduct root cause analysis (RCA) to determine recurring problems to their source.

• Employ in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem.

• Handle ticketing system

• Perform duties in compliance with SOP.

Requirements:

• Diploma/Degree in Information Technology.

• 2 years+ experience in command center, service center, or similar 24x7 operations center environment

• Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels

• Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health.

• Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements

• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.

Description

• Experienced in working in a Security Command Centre outfit or establishment for at least 2 years.

• Perform monitoring, analysis, and escalation of real-time operation events.

• Monitor attendance records of on ground officers and provide detailed reports to management.

• Maintain 24-hour communication with all sites and with all supervisors and managers.

• Monitor and managing of remote access control points and basic administration of clearance for persons/ vehicles

• Monitoring of various alarm alerts, activation of response team and prepare reports upon completion of operation.

• Monitor of video analytics CCTV and response in accordance with procedures.

• Perform inbound and outbound calls, whilst maintaining and ensuring customer service.

• Managing and resolving client’s enquiries

• Recording and logging of all daily occurrences

• Any other duties/jobs assigned by the Command Centre Operations Manager.

• Able to speak and write fluent English.

• Proficient in Microsoft Office and Emails (Word, Excel, Outlook).

• Able to perform 12-hour work shift including weekends or Public Holiday (depend on roster)

• Manage deployment of ground officers to sites to meet contractual requirements

• Minimum SSO PWM Rank

*only shortlisted applicants will be contacted

Job Title: Operations Manager – Security Agency

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the security agency, ensuring the effective deployment and performance of security personnel. This role includes managing security staff, coordinating with clients, ensuring compliance with legal and safety standards, and optimizing operational efficiency. The Operations Manager will be the key point of contact between the agency and its clients, ensuring the highest level of service delivery.

Key Responsibilities:

1. Staff Management and Scheduling:Oversee the recruitment, training, and management of security personnel, including guards, supervisors, and patrol officers.
   Develop and manage duty rosters, ensuring optimal coverage of all client sites with trained and reliable personnel.
   Address staffing shortages, absenteeism, and personnel changes promptly to avoid service disruptions.
   Conduct performance evaluations and ensure continuous development and improvement of security staff.
   
2. Client Coordination and Relationship Management:Act as the main point of contact for clients, ensuring their security needs are met and resolving any service issues or concerns.
   Conduct regular site visits and meetings with clients to assess the performance of security personnel and address any operational issues.
   Ensure that all security services are aligned with client expectations and contractual obligations.
   Handle client feedback and complaints professionally, ensuring timely and satisfactory resolutions.
   
3. Compliance and Regulatory Management:Ensure that the security agency and its operations comply with all relevant legal and regulatory requirements, including licensing, labor laws, and health and safety regulations.
   Conduct regular audits and checks to ensure that all security personnel are properly licensed and trained in accordance with industry standards.
   Implement and enforce safety and operational protocols, including incident response procedures, to protect both personnel and clients.
   
4. Incident Management and Reporting:Supervise the response to incidents, emergencies, and security breaches, ensuring timely and effective resolution.
   Coordinate with law enforcement and emergency services when necessary.
   Review incident reports and ensure proper documentation of all events, including accidents, security violations, and client complaints.
   Conduct investigations into incidents and recommend corrective actions.
   
5. Resource and Asset Management:Manage security-related resources, such as vehicles, communication equipment, and uniforms, ensuring they are properly maintained and available as needed.
   Oversee the allocation and deployment of security equipment (e.g., CCTV, alarms, patrol systems) to client sites, ensuring functionality and adherence to client requirements.
   Monitor the budget for operational expenses, ensuring cost-effective use of resources.
   
6. Training and Development:Develop and implement training programs for security personnel, including initial onboarding, regular refresher courses, and specialized training (e.g., emergency response, conflict de-escalation).
   Ensure that all staff are up to date with the latest security techniques, technologies, and client-specific requirements.
   Promote a culture of continuous improvement and learning within the operations team.
   
7. Operational Efficiency and Process Improvement:Identify and implement improvements in operational processes to increase efficiency and service quality.
   Monitor key performance indicators (KPIs) such as staff turnover, response times, and client satisfaction to measure operational success.
   Use technology, such as guard management software and real-time reporting tools, to streamline operations and enhance service delivery.
   
8. Budget and Financial Management:Oversee the operations budget, ensuring expenses are within the allocated budget and looking for opportunities to reduce operational costs without sacrificing quality.
   Manage payroll for security personnel, ensuring accurate and timely payment of wages, allowances, and overtime.
   Monitor and approve operational expenses, including equipment procurement and site-related costs.
   
9. Health and Safety Compliance:Ensure that security staff are trained in workplace health and safety regulations and that all client sites comply with safety standards.
   Conduct regular safety audits and risk assessments at client locations.
   Implement corrective measures to address any identified safety hazards or compliance issues.
   
10. Collaboration with Other Departments:Work closely with the sales and account management teams to ensure smooth handover of new clients and services.
    Collaborate with HR on recruitment, staff welfare, and disciplinary matters.
    Provide feedback to senior management on operational challenges and opportunities for growth.
    

Qualifications and Skills:

• Proven experience in operations management, preferably within the security or facilities management industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills for client and team interaction.
• In-depth knowledge of security industry practices, safety regulations, and labor laws.
• Ability to handle emergencies and resolve conflicts effectively.
• Proficiency in using security management software and tools.
• SS and above
• Driving license

Key Performance Indicators (KPIs):

• Client satisfaction and retention rates.
• Staff turnover and absenteeism rates.
• Incident response times and successful resolution of security breaches.
• Adherence to operational budgets.
• Compliance with legal and safety regulations.
• Efficient scheduling and staff deployment.

Job Title: Sales Manager – Security Agency

Job Summary:

The Sales Manager for a security agency is responsible for driving revenue growth by selling security manpower services, such as security guards, patrol services, and executive protection. The role requires developing and managing client relationships, leading a sales team, and ensuring the agency meets its sales targets. This position will focus on business development, client acquisition, and managing service contracts across various sectors, including corporate, industrial, and residential clients.

Key Responsibilities:

1. Sales Strategy and Business Development:Develop and execute a sales strategy to increase client acquisition for security manpower services.
   Identify new business opportunities in key industries such as commercial, residential, government, and hospitality.
   Conduct market research to stay informed about security industry trends and client needs.
   
2. Client Acquisition and Relationship Management:Build and manage relationships with prospective and existing clients, such as property managers, business owners, and corporate security directors.
   Present tailored security solutions to meet client needs, including uniformed security officers, mobile patrols, and event security services.
   Manage end-to-end sales processes, from lead generation to closing deals and negotiating contracts.
   
3. Team Leadership and Development:Lead, motivate, and manage a team of sales professionals to meet individual and team sales goals.
   Train the sales team on effective selling techniques, industry knowledge, and customer relationship management.
   Set performance goals and conduct regular performance evaluations for the sales team.
   
4. Negotiation and Contract Management:Negotiate service contracts and pricing with clients, ensuring both profitability and customer satisfaction.
   Prepare, review, and manage service agreements, ensuring they comply with the agency’s standards and legal requirements.
   Handle contract renewals and develop strategies for upselling and cross-selling additional services.
   
5. Collaboration and Coordination:Work closely with the operations team to ensure seamless implementation of security services once contracts are signed.
   Coordinate with HR and recruitment teams to ensure enough qualified security personnel are available to meet client demands.
   Collaborate with the marketing department to create promotional campaigns, presentations, and materials that attract potential clients.
   
6. Client Retention and Satisfaction:Act as a key point of contact for high-priority clients, ensuring satisfaction and addressing concerns in a timely manner.
   Conduct regular follow-ups with clients to assess the quality of services provided and identify areas for improvement.
   Develop strategies to improve client retention rates and minimize contract terminations.
   
7. Sales Reporting and Forecasting:Provide regular sales reports to senior management, including progress towards sales targets, pipeline status, and key account updates.
   Prepare sales forecasts and develop action plans to close any gaps in performance.
   Use CRM tools to track client interactions, sales activities, and progress.
   
8. Compliance and Risk Management:Ensure that all security services offered comply with legal and regulatory requirements.
   Work with internal teams to manage any risks or liabilities related to the deployment of security personnel.
   

Qualifications and Skills:

• Proven experience in sales, ideally in the security, manpower, or facilities management sectors.
• Strong leadership and team management abilities.
• Excellent negotiation and communication skills, with the ability to present complex solutions to a wide range of clients.
• Knowledge of security manpower services, including static guards, patrol services, event security, and VIP/executive protection.
• Goal-oriented and driven to meet or exceed sales targets.

Key Performance Indicators (KPIs):

• Sales revenue generated from new and existing clients.
• Number of new client accounts opened.
• Client retention and contract renewal rates.
• Profit margins on signed contracts.
• Team sales performance and productivity.

Job Scope:

• Support the maintenance and support of client's ICT systems.

This requires:

o working closely with the client's business users in scoping user requirements;

o budgeting and procurement of professional services to maintain and support ICT systems;

o strong project management and stakeholder engagement to ensure timely delivery and cost marksmanship;

• Manage client's ICT vendors to ensure satisfactory delivery of services.

• Support maintenance of existing client's ICT systems to ensure their smooth operations and availability, including management of contracts and change requests.

• Ensure that client's ICT systems comply with prevailing government ICT policies and requirements.

• Regularly identify and exploit appropriate technology, review and improve customers' work processes and conduct business process re-engineering when required

Requirements:

• Trained in Information Technology, Computer Science, Engineering (Computing/Telecommunication) or equivalent

• At least 3 years of relevant working experience in IT project management in the scoping, design, development, implementation and maintenance of web-based application systems

• Minimum 2 years of IT knowledge in Web Development, Cloud Technologies, Cloud Security, Agile Methodology, Database Management, and Troubleshooting and Technical Support

• Working knowledge of Cloud Service Providers, Cybersecurity, and ICT Governance will be an added advantage

• Good knowledge of computer concepts such as Operating Systems, Networking, Virtualization, Web Technologies, Cloud Computing, Deployment and DevOps, Security Best Practices,

• Self-motivated, drive, a good team players and strong ability to multi-task

• Excellent verbal, written communication and interpersonal skills

• Strong analytical, presentation and negotiation skills

Salary: TBA

Location: East

EA License No.: 96C4864

Reg. No.: R24121728