Total 7 Senior Executive it manager job vacancies in D25 Kranji, Woodgrove, Woodlands

Summary

The Senior IT Engineer is responsible for managing and supporting the IT infrastructure, ensuring the stability, integrity, and efficient operation of the information systems that support core organizational functions. This role involves designing, implementing, and maintaining IT systems, providing technical guidance, and ensuring compliance with industry standards and best practices. This role provides IT support over the phone and in person to non-technical end-users and performs basic device support independently. It involves installing, assessing, troubleshooting, maintaining, repairing, and upgrading computers and equipment of various types. The engineer will fulfill customer requests, resolve technical problems, and respond to customer questions in a timely and professional manner. Building relationships with employees and providing exceptional customer service are key aspects of this role.

Essential Duties and Responsibilities

• Design, implement, and maintain IT infrastructure, including servers, networks, and storage systems, ensuring high availability and performance.
• Provide advanced technical support and troubleshooting for complex IT issues, serving as an escalation point for junior IT staff.
• Develop and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and best practices.
• Manage and monitor security solutions, including firewalls, anti-virus, and intrusion detection systems, to protect the organization's IT assets.
• Collaborate with other departments to understand their IT needs and provide solutions that align with business objectives.
• Plan and execute IT projects, including system upgrades, migrations, and new implementations, ensuring minimal disruption to business operations.
• Stay current with emerging technologies and industry trends, recommending and implementing new solutions to improve IT services.
• Provide IT user support using standard screens, scripts, reference guides, and procedures while completing ongoing training to deepen skillset.
• Interview users to collect information about problems and lead them through diagnostic procedures to determine the source of errors. Troubleshoot and resolve technical support questions professionally.
• Image PCs, install software, and peripheral equipment.
• Provide first-level network administration support, including creating user accounts, assisting in file restores, maintaining passwords, increasing user space, and providing rights to some areas.
• Update assigned tickets with the latest status and continuously communicate with necessary parties, including providing follow-up to the user on the status of the problem until resolution.
• Escalate incidents and service requests to next level support if the issue cannot be resolved.
• Work on incident response and resolution targets in an Information Technology Service Management (ITSM) environment with Service Level Agreements (SLAs).

Qualifications:

Education:

• Required: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Preferred: Master’s Degree in Information Technology, Computer Science, or a related field.

Experience:

• Required: 7+ years of experience in IT infrastructure management and support.
• Preferred: 10+ years of experience in IT infrastructure management and support, with a focus on enterprise environments.

Knowledge, Skills, and Abilities:

• Required:
  • In-depth knowledge of IT infrastructure components, including servers, networks, storage, and virtualization technologies.
  • Strong understanding of IT security principles and practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Knowledge of standard business desktop software and hardware.
  • Ability to troubleshoot and resolve technical support questions of customers in a professional manner.
  • Experience with PC or network administration.
  • Ability to effectively prioritize tasks and perform well under pressure.
• Preferred:
  • Experience with cloud computing platforms, such as AWS or Azure.
  • Relevant certifications, such as CISSP, CCNP, or MCSE.
  • Experience with troubleshooting in a Windows environment.
  • Self-motivated and well-organized; possesses both the initiative to work individually and contributes appropriately to working as part of a team.
• Work Environment:
• The Senior IT Engineer will work in an office environment but may be required to travel to other company locations as needed.
• May be required to work outside of regular business hours to perform maintenance or respond to emergencies.

Others

· Work Location: 28 Woodlands Loop, #01-00, Singapore 738308

· Full time, 5 days work-week, Hybrid environment, Monday to Friday, 8.30 am to 5.30 pm

· 13th month, variable bonus and medical benefit

Interested applicants, please submit your updated resume in MS format by using the APPLY NOW button.

Please include the following information in your resume:

· Reason for Leaving

· Current and expected salary

· Date of availability/Notice period

Only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

You will find purposeful career in a social service agency that is progressive and committed to serving the needs of our community. You will find positive and collaborative work environment that promotes staff wellbeing, and believes in the development and growth of their people. A place where passion and progress can be realised.

RESPONSIBILITIES

The IT Executive II is a key member of Care Corner's internal IT team responsible for the support of PC & peripherals, network and enterprise systems used in Care Corner Singapore and Care Corner Senior Services. This role will work closely with the end-users, internal IT team, outsourced Level 1 helpdesk support service, as well as vendors/service providers via back-to-back support arrangements.

Reporting to the Head of IT and Digitalisation, the IT Executive II has both technical and non-technical responsibilities.

On the technical front, the IT Executive II will be supporting IT hardware and network (e.g. PCs, printer and network equipment) as well as administration of Microsoft 365 and related applications (including Exchange, Sharepoint and Teams phone), Entra and Azure Portal, Intune Management Portal, Salesforce, cloud backup solutions, and other SaaS solutions. There are regular tasks such as the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports. This role will also manage projects, such as relocation or upgrade of office networks, and migration of telephony systems. The IT Executive is also expected to assist with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.

On the non-technical front, this role will assist with IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.

RESPONSIBILITIES

Specific responsibilities for this role include:

• Supporting the running, administration, update, and documentation of Care Corner's IT environment, such as but not limited to, PCs & peripherals, network, Microsoft 365, Azure, Entra, Intune, cloud backup solutions and Salesforce.
• Assisting with the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports.
• Managing projects, such as relocation or upgrade of office networks, and migration of telephony systems.
• Assisting with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.
• Assisting with non-technical activities, such as IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.
• Undertaking any other technical or non-technical activities that may be required from time to time.

REQUIREMENTS

• Tertiary qualification in information technology or equivalent together with relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.
• A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.
• Meticulous, proactive and timely in above-mentioned responsibilities.
• Excellent team-worker, yet independent in troubleshooting issues and/or finding/proposing solutions.

Tertiary qualification in information technology or equivalent together with relevant experience

Hard skills and soft skills are both important for this role to service the internal customers and integrate with partners/vendors.

• relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.
• A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.

Thank you for your application however, we regret that only shortlisted candidates will be notified.

Job Summary

Reporting to the SAP Basis & PLM Technical Manager (under Infrastructure, Security, and Operations), the Senior IT Analyst is responsible for the operations of the SAP Basis services to deliver SAP projects, support the existing productive SAP applications, manage interfaces and 3rd party integrations and configurations, as well as take care of the tickets and issues from users to support their queries. You will be expected to work with the team in the functional and technical areas for the integration, testing, and deployment of SAP modules. The role will also be responsible for providing support and managing PLM applications integrated with SAP.

Duties and responsibilities

• Deputy to the SAP Basis & PLM Technical manager in managing the entire SAP technical landscape of SAP systems and Satellite systems (S/4HANA & BW/4HANA, ECC, SAP PLM – ECTR, 3D VEG, Cideon, SAP content server, TREX, GTS, CRM, Fiori, Solution Manager, SAPBTP integrations, SAP Ariba, FSM/JAM, SF, Anaplan and Blackline and 3rd party integrations)
• Oversee projects such as SAP system upgrades, installations, migrations, and other projects as needed, ensuring timely completion and adherence to project
• Lead technical resource, who works closely with IT, key business users and leaders to ensure delivery of robust solution throughout the organization.
• Lead and coordinate operational tasks, escalations, and process improvements- Identify opportunities for process improvement and efficiency gains in SAP Basis administration tasks
• Manage periodic maintenance activities such as patching (OS, Database, Kernel, Support Packages and Frontend), Client and System refreshes
• Lead Major Incidents (P1/P2), solving complex problems till resolution
• Ensure SAP landscape systems are in compliance with security policies and guidelines
• Co-ordinate with SAP and other vendors to procure software licenses, support services and technical assistance and engage with vendor support for issue resolution
• Research and implement best practice solutions for new Basis capabilities, integration with Engineering applications, and SaaS applications
• Provide leadership for resolving Basis issues, optimizing services, ensuring the availability, performance, and application security of SAP landscape systems
• Planning of resources based on the project requirements and perform technical project planning, sizing assessments, and capacity planning with various IT teams (Infrastructure, SAP Functional, Business, Third-party vendor, and services provider) to address various system issues and achieve common goals
• This role is also responsible for:

1. Architecture, design, implementation and optimization of SAP landscapes and dependent technologies
2. Understanding and reviewing technical requirements and reviewing business solution documents for technical area
3. Managing SAP business continuity planning, Disaster recovery
4. Creating and maintaining documentation to establish best practices and standardization and support

Basic Qualifications

• Bachelor’s Degree in a relevant discipline or equivalent
• Minimum of 10 years of experience in SAP Basis Support
• Solid and proven experience in

1. SAP system installation, administration, upgrades, and production support
2. SAP systems performance tuning, and SAP architecture of applications running on Windows/Linux OS, HANA/Oracle/Max DB/SQL/Sybase (in cloud environment and on-premises)
3. OS/DB Migration, System Refresh, Client Copies,Upgrades (Kernel, Support packages and Database), SAP archiving, SAP background jobs handling, SAP Label and network printers setup & administration
4. Configuring SAP NetWeaver identity management SAP Single-sign-on (SSO) for SAPGUI / SAP NWBC and Web application servers and Configure SNC, SAML, and X.509 certificates
5. Cluster resource management for SAP (SuSE Cluster)
6. Backup and restore management, disaster recovery, and ensuring high availability of systems, Server-side scripting (batch, PowerShell, bash)
7. Setup and configuration of technical monitoring, Charm, EWA, BPCA/SEA for Solution Manager 7.2
8. Evaluating and recommending hardware, software, tools, and utilities within the SAP environment. Understanding the customer’s current and future requirements and developing relevant solutions. Ensuring agreed solutions are implemented correctly and on time
9. Incident management, problem management and change management

• SAP Basis Certification (System Administration, HANA, OS/DB migration) will be an added advantage.
• Strong problem-solving skills, with the ability to proactively identify and address issues that may arise
• Experience in managing both onsite and off-site Basis & PLM Technical teams, as well as communicating and coordinating with vendors
• Excellent leadership skills with the ability to prioritize tasks, verbal and written communication skills with the ability to clearly articulate complex technical concepts to both technical and stakeholders
• Good team player with positive attitude and encouraging manner

Job Summary

The IT and Systems Manager is responsible for overseeing the organization's information technology and systems infrastructure. This individual contributor role involves providing 1st level technical support to users and working with our vendors for 2nd level / 3rd level support, managing the day-to-day operations of IT systems, ensuring network security, implementing IT policies, and managing system upgrades. The individual collaborates with other departments and ensures the organization's technology supports its business objectives effectively.

Key Responsibilities:

1. Technical Support and User Training:

· Oversee the provision of level 1 technical support to employees and departments.

· Work with and manage our vendors for level 2 and level 3 support/issues resolution.

· Develop and implement user training programs for IT systems and tools.

· Establish an IT helpdesk service to address technical issues efficiently.

· Establish clear documentation of system related processes for training and compliance.

2. IT Infrastructure Management:

· Oversee the management, maintenance, and improvement of all IT systems, including hardware, software, and networks.

· Ensure high availability of IT services, managing backups, disaster recovery, and contingency plans.

· Implement and maintain server architecture, cloud services, and data centers.

3. System Administration:

· Administer servers, databases, and networking equipment.

· Perform system monitoring, performance tuning, and troubleshooting to resolve issues quickly.

· Manage the integration of different software platforms and ensure seamless functionality.

4. Network and Security Management:

· Design and maintain secure and reliable networks (LAN/WAN/Wi-Fi) and VPN connections.

· Implement and monitor cybersecurity strategies, including firewalls, intrusion detection, and encryption.

· Regularly update security policies and ensure compliance with relevant standards and regulations.

· Project Management:

· Lead and manage project timelines, budgets, and resources.

5. Vendor and Asset Management:

· Manage relationships with third-party vendors, negotiate contracts, and oversee service level agreements (SLAs)

· Procure and manage IT hardware and software assets, ensuring efficient usage and cost-effectiveness.

· Track and manage IT inventory, ensuring timely upgrades and replacements.

6. Strategic IT Planning:

· Collaborate with senior leadership to develop and execute an IT strategy aligned with business goals.

· Identify opportunities to leverage new technologies to improve business operations and efficiencies.

· Stay current with emerging technologies and industry trends, recommending solutions that drive competitive advantage.

Required Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, or a related field

· Extensive experience with IT systems, networks, and related technologies.

· Strong knowledge of system administration, network security, cloud services, and data management.

· Excellent project management and user management skills.

· Problem-solving aptitude and ability to work under pressure.

Skills and Competencies:

· Familiarity and experience with Microsoft Dynamics 365 Business Central, Microsoft Navision, Microsoft Excel, Jet Report.

· Strong technical expertise in systems administration and network infrastructure.

· Ability to manage multiple projects simultaneously.

· Excellent communication skills for collaboration across departments.

· Strong attention to detail and analytical skills.

· Familiarity with industry best practices in IT governance and security.

· Exposure and familiarity in F&B industry is a bonus – sales, procurement, inventory management processes.

· Strong ability to converse in Mandarin and in written Chinese is a requirement.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

You will find purposeful career in a social service agency that is progressive and committed to serving the needs of our community. You will find positive and collaborative work environment that promotes staff wellbeing, and believes in the development and growth of their people. A place where passion and progress can be realised.

RESPONSIBILITIES

The IT Executive II is a key member of Care Corner's internal IT team responsible for the support of PC & peripherals, network and enterprise systems used in Care Corner Singapore and Care Corner Senior Services. This role will work closely with the end-users, internal IT team, outsourced Level 1 helpdesk support service, as well as vendors/service providers via back-to-back support arrangements.

Reporting to the Head of IT and Digitalisation, the IT Executive II has both technical and non-technical responsibilities.

On the technical front, the IT Executive II will be supporting IT hardware and network (e.g. PCs, printer and network equipment) as well as administration of Microsoft 365 and related applications (including Exchange, Sharepoint and Teams phone), Entra and Azure Portal, Intune Management Portal, Salesforce, cloud backup solutions, and other SaaS solutions. There are regular tasks such as the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports. This role will also manage projects, such as relocation or upgrade of office networks, and migration of telephony systems. The IT Executive is also expected to assist with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.

On the non-technical front, this role will assist with IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.

RESPONSIBILITIES

Specific responsibilities for this role include:

• Supporting the running, administration, update, and documentation of Care Corner's IT environment, such as but not limited to, PCs & peripherals, network, Microsoft 365, Azure, Entra, Intune, cloud backup solutions and Salesforce.
• Assisting with the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports.
• Managing projects, such as relocation or upgrade of office networks, and migration of telephony systems.
• Assisting with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.
• Assisting with non-technical activities, such as IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.
• Undertaking any other technical or non-technical activities that may be required from time to time.

REQUIREMENTS

• Tertiary qualification in information technology or equivalent together with relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.
• A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.
• Meticulous, proactive and timely in above-mentioned responsibilities.
• Excellent team-worker, yet independent in troubleshooting issues and/or finding/proposing solutions.

Tertiary qualification in information technology or equivalent together with relevant experience

Hard skills and soft skills are both important for this role to service the internal customers and integrate with partners/vendors.

• relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.
• A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.

New Life Community Services is a not-for-profit social service agency that seeks to bring hope and purpose to children, youths, and seniors so that they go on to create a positive impact in their community and society.

We are seeking a dedicated and passionate individual to join our IT team to provide our users with hardware and software support.

Roles and Responsibilities:

• Assist users encountering issues with operating systems such as Windows 10 and 11, as well as software like Microsoft 365, and basic printer setup and support.
• Troubleshooting and problem-solving for both IT hardware and applications. Escalate issues and involve second-tier support whenever required to resolve issues.
• Perform daily preventive checking for office IT facilities.
• Receive and log IT service requests and incidents into the ticketing system, case monitoring to ensure the supporting team closes the cases.
• Coordinate smaller IT-related projects, and vendor management and assist system deployments/upgrades with the appropriate internal teams and suppliers.
• Prepare and generate operation reports and documentation to ensure appropriate reporting and metrics are being delivered to the Manager.
• Manage IT Inventory.

Requirements:

• Degree or Diploma in Computer Science or Information Technology related disciplines.
• Experience in supporting Microsoft product like Office365, Outlook, OneDrive, etc.
• Good knowledge of desktop OS/application support.
• Experience with MacOS support is advantageous.
• Ability to troubleshoot and either solve the issue or be able to describe the issue to outsourced support.
• Experience in IT project coordination.
• Good written and verbal communication.

About Us:

We are seeking a dynamic professional to join our team as an ERP Systems Consultant & IT Executive. In this dual role, you will serve as an internal consultant for Dynamics NAV 2018, optimizing its capabilities to align with our organizational objectives. Simultaneously, you will oversee traditional IT responsibilities, ensuring seamless operations and user support.

Key Responsibilities:

ERP System Consultation:

- Utilize expertise in Dynamics NAV 2018 to customize and optimize the system.

- Collaborate with Finance to extract and manage relevant data.

- Conduct comprehensive training sessions for users to enhance ERP utilization.

- Act as a liaison between IT and Finance for seamless data integration.

Project Management:

- Oversee IT projects to align with organizational objectives.

- Maintain project timelines and provide proactive updates to the Head of IT.

- Develop training materials and documentation for projects.

- Ensure meticulous documentation and filing post-project completion.

IT Infrastructure Management:

- Ensure stability in the server room cooling system.

- Oversee hardware and software upgrades and installations.

- Troubleshoot issues related to software, hardware, servers, and peripherals.

- Escalate critical issues to the principal entity.

Network Security:

- Implement and manage network security measures.

- Ensure antivirus protection on all servers and endpoints.

- Monitor and restrict external devices without updated antivirus from connecting.

Backup and Data Management:

- Manage backup software and data integrity.

- Perform daily checks on backup data and escalate issues promptly.

- Maintain a secure backup copy of SQL Database.

Document Management:

- Oversee IT document management, including contracts, NDAs, quotations, and invoices.

- Ensure timely submission of payment processes to Accounts Payable.

Monthly Reporting and Updates:

- Prepare and present IT reports in monthly departmental meetings.

- Provide fortnightly updates on IT activities.

Onboarding and IT Training:

-Facilitate company-wide onboarding sessions covering IT dos and don’ts.

-Provide comprehensive training on system usage and best practices

-Offer ongoing support to staff for IT-related queries during the integration period.

Prerequisites:

- Extensive expertise in Dynamics NAV 2018.

- Proven track record in ERP consultancy.

- Strong IT background with project management experience.

- Excellent communication skills for training sessions and reporting.

If you are an expert in Dynamics NAV 2018 with a passion for optimizing ERP systems and ensuring robust IT operations, we invite you to apply and contribute to our organization's success.