Total 6 it specialist job vacancies in d04 harbourfronttelok blangah sentosa island

Key accountability (Main purpose of this job):

Reporting to the Head of Technology, the IT Infrastructure and Operations Manager will oversee the school's IT infrastructure, network services, and desktop support operations. This individual will ensure a secure, reliable, and high-performing technology environment that supports the educational, administrative, and extracurricular needs of students, faculty, and staff. The role involves managing IT operation teams, coordinating with vendors, and supporting strategies to improve technology integration and support services within the school.

Experience working in K-12 education settings or international schools. Knowledge of Learning Management Systems (LMS) and Student Information Systems (SIS) (e.g. iSAMS). Familiarity with educational technology tools (e.g., Google Classroom, Managebac).

Responsibilities (Key areas of Responsibilities):

Infrastructure Management and Operations

• Design, implement, and maintain the school's IT infrastructure, including servers, networks, firewalls, and wireless access points across multiple campuses.
• Monitor network performance, troubleshoot issues, and ensure high availability of internet and systems required for online learning platforms.
• Manage storage solutions, backups, and disaster recovery strategies to ensure data integrity and continuity.
• Ensure infrastructure security, including patch management, antivirus updates, and cybersecurity protocols.

Desktop and End-User Support

• Oversee desktop, laptop, tablet, and mobile device management for students, teachers, and administrative staff.
• Manage a helpdesk system to ensure timely resolution of hardware and software issues.
• Develop and implement policies for IT asset management (inventory tracking, device replacement cycles).
• Ensure seamless integration of classroom technology (interactive whiteboards, projectors, documents, etc.).
• Monitor software licensing and subscriptions to ensure compliance.

IT Strategy and Vendor Management

• Collaborate with school leadership to develop and implement long-term IT strategies aligned with the school’s educational goals.
• Manage relationships with external vendors, contractors, and service providers for hardware, software, and network services.
• Evaluate and recommend new technologies and solutions to enhance learning and administrative efficiency.

Team Leadership and Coordination

• Lead and manage the IT support team, providing training and professional development to ensure high performance.
• Coordinate with faculty and staff to understand technology needs and provide proactive solutions.
• Develop workflows and standard operating procedures (SOPs) for IT service delivery.
• Ensure timely and effective communication with stakeholders during outages or scheduled maintenance.

Compliance, Safety, and Documentation

• Ensure compliance with data privacy regulations (e.g., PDPA) and other legal standards relevant to schools.
• Maintain detailed documentation of IT systems, policies, and procedures.
• Ensure that all equipment and systems are properly configured for student safety (e.g., web filtering, access controls).
• Monitor and enforce acceptable use policies (ANUP) for students and staff to maintain a safe digital environment.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master's preferred).
• 5+ years of experience in IT infrastructure and operations management, preferably in an education environment.
• Strong knowledge of networking protocols (e.g., TCP/IP, DNS, DHCP), firewalls, and wireless infrastructure.
• Experience with Microsoft, Google, and Apple ecosystems (e.g., Google Workspace for Education, Microsoft 365, Apple MDM).
• Proficiency in managing Windows, MacOS, and ChromeOS devices.
• Strong knowledge of cybersecurity principles and best practices.
• Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
• Excellent troubleshooting and problem-solving skills.
• Strong leadership, interpersonal, and communication skills, with the ability to work effectively with students, teachers, and non-technical staff.
• Ability to multitask, prioritise, and work in a fast-paced, dynamic environment.

Purpose: To create VDL brand awareness through outreach to learning institutions, government platforms, recruitment agencies, and advertising agencies. To support the talent acquisition process of hiring the right person to meet the company's needs and objectives.

Key Area of Responsibilities:

• Outreach to learning institutions, government agencies, and recruitment and advertising agencies to build up a talent pipeline.
• Define a plan for outreach and participation in various events such as career fairs, university recruitment fairs, career talks, etc.
• Measure the effectiveness of outreach and make recommendations for improvement.
• Monitor and report on recruitment lead time and open positions.
• Support the recruitment process to hire the right person for the right job.
• Initiate the onboarding process so that all stakeholders are informed of new employees coming on board.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Diploma in Human Resource Management/Business Administrator or other relevant discipline.
• Minimum 2 years of experience in Talent Acquisition or other similar roles.
• IHRP-CA/IHRP-CP certification will be an advantage
• Sound knowledge of the Fair Employment Act
• Knowledge of Foreign Work Labour law
• Proficient in Microsoft Excel functions
• Good communication skills

Active Directory Architecture & Design:

• Lead the design and architecture of new and existing Active Directory environments, ensuring alignment with business requirements, security best practices, and industry standards.
• Develop and document detailed architectural diagrams, design specifications, and implementation plans.
• Analyze existing hybrid identity environments, identify areas for improvement, and recommend solutions to optimize performance, security, and manageability.
• Define and implement standardized Active Directory configurations across region or global.

Migration Planning & Execution:

• Lead the planning and execution of complex Active Directory migrations, including on-premises to hybrid cloud migrations (Microsoft Entra ID).
• Develop and implement migration strategies, including phased approaches, data migration, and user provisioning.
• Oversee the migration process, ensuring minimal disruption to business operations.
• Troubleshoot and resolve Microsoft Windows Server migration-related issues.

Cloud Integration:

• Design and implement hybrid Active Directory environments that integrate on-premises and cloud-based directory services.
• Leverage cloud-based identity and access management solutions to enhance security and improve operational efficiency.
• Explore and evaluate new cloud-based technologies and their potential impact on Active Directory.

Technical Leadership & Collaboration:

• Provide technical guidance and mentorship to junior engineers and other IT teams.
• Collaborate with cross-functional teams (Network, EUC, Security, Application) to ensure successful implementation of Active Directory solutions.
• Stay abreast of the latest industry trends and technologies related to Active Directory, cloud computing, and identity and access management.

Process Governance:

· Establish, document, and maintain robust service delivery processes.

· Ensure compliance with all relevant internal and external policies, procedures, and regulations.

· Conduct regular process reviews and audits to identify and mitigate risks.

· Develop and implement process improvement initiatives to optimize service delivery.

Risk Management:

· Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.

· Develop and maintain a risk register for DCS services.

· Ensure appropriate controls are in place to manage identified risks.

· Support regular DCS systems risk assessments, compliance audits and reviews.

· Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.

Budgeting & Financial Management:

· Develop and manage the DCS service budget.

· Monitor and control service costs to ensure they are within budget.

· Prepare financial reports and analyses for management review.

Stakeholder Management:

· Build and maintain strong relationships with stakeholders.

· Communicate effectively with all levels of the organization.

· Proactively identify and address stakeholder concerns.

Process Governance:

· Establish, document, and maintain robust service delivery processes.

· Ensure compliance with all relevant internal and external policies, procedures, and regulations.

· Conduct regular process reviews and audits to identify and mitigate risks.

· Develop and implement process improvement initiatives to optimize service delivery.

Risk Management:

· Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.

· Develop and maintain a risk register for DCS services.

· Ensure appropriate controls are in place to manage identified risks.

· Support regular DCS systems risk assessments, compliance audits and reviews.

· Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.

Budgeting & Financial Management:

· Develop and manage the DCS service budget.

· Monitor and control service costs to ensure they are within budget.

· Prepare financial reports and analyses for management review.

Stakeholder Management:

· Build and maintain strong relationships with stakeholders.

· Communicate effectively with all levels of the organization.

· Proactively identify and address stakeholder concerns.

Active Directory Architecture & Design:

• Lead the design and architecture of new and existing Active Directory environments, ensuring alignment with business requirements, security best practices, and industry standards.
• Develop and document detailed architectural diagrams, design specifications, and implementation plans.
• Analyze existing hybrid identity environments, identify areas for improvement, and recommend solutions to optimize performance, security, and manageability.
• Define and implement standardized Active Directory configurations across region or global.

Migration Planning & Execution:

• Lead the planning and execution of complex Active Directory migrations, including on-premises to hybrid cloud migrations (Microsoft Entra ID).
• Develop and implement migration strategies, including phased approaches, data migration, and user provisioning.
• Oversee the migration process, ensuring minimal disruption to business operations.
• Troubleshoot and resolve Microsoft Windows Server migration-related issues.

Cloud Integration:

• Design and implement hybrid Active Directory environments that integrate on-premises and cloud-based directory services.
• Leverage cloud-based identity and access management solutions to enhance security and improve operational efficiency.
• Explore and evaluate new cloud-based technologies and their potential impact on Active Directory.

Technical Leadership & Collaboration:

• Provide technical guidance and mentorship to junior engineers and other IT teams.
• Collaborate with cross-functional teams (Network, EUC, Security, Application) to ensure successful implementation of Active Directory solutions.
• Stay abreast of the latest industry trends and technologies related to Active Directory, cloud computing, and identity and access management.