About the Role
We are seeking an experienced SAP Consultant to deliver innovative business solutions in SAP S/4HANA Project Systems (PS) and Supply Chain Management (SCM). This role involves designing, configuring, and implementing tailored solutions that address client-specific challenges.

Key Responsibilities

1. Business Analysis and Requirements GatheringCollaborate closely with clients to understand business processes and requirements related to Project Systems (PS).
   Identify opportunities to optimize processes and leverage SAP PS functionalities for improved efficiency and accuracy.
   
2. Solution Design and ConfigurationDesign and implement SAP PS solutions tailored to client needs, considering industry-specific challenges and best practices.
   
   Configure key PS modules, including:Project Definition
   Project Planning
   Project Execution
   Project Settlement
   Lead solution design across the SCM domain, ensuring alignment with business objectives.
   
3. Data Migration and IntegrationOversee the migration of master and transactional data from legacy systems to SAP S/4HANA.
   Ensure seamless integration of PS with other modules such as FI, CO, MM, SD, and PP.
   
4. Testing and Quality AssuranceDevelop and execute test plans to validate the functionality and performance of the PS solution.
   Identify and resolve issues to ensure high-quality implementations.
   
5. Go-Live and Post-Implementation SupportSupport the go-live phase, including user training and cutover activities.
   Provide post-implementation support, troubleshooting, and system enhancements.
   

Required Skills and Experience

• Functional ExpertiseProven expertise in SAP PS modules, including Project Definition, Project Planning, Project Execution, and Project Settlement.
  In-depth understanding of PS concepts such as WBS structures, network planning, progress tracking, and integration with Finance.
  Strong knowledge of SCM modules and processes.
  
• Technical SkillsProficiency in SAP S/4HANA configuration and customization.
  Familiarity with ABAP programming (preferred).
  Knowledge of SAP Fiori and UI5.
  
• Industry ExpertiseAt least 15 years of experience in SAP PS consulting, with a successful track record of implementations.
  Familiarity with industry-specific project management and execution challenges, particularly in F&B.
  
• Soft SkillsExcellent communication and interpersonal skills.
  Strong analytical and problem-solving abilities.
  Ability to work independently and collaboratively.
  Effective project management and organizational skills.
  

What We Are Looking For

• Relevant SAP certifications are preferred.
• Broad SAP knowledge, including experience in data migration and interface development.
• A bachelor’s or master’s degree in IT, Engineering, or a related field.
• Client-facing experience, preferably in ASEAN-based consulting firms.

Desired Background and Traits

• Exceptional verbal, written, and presentation skills.
• Self-driven, detail-oriented, and proactive.
• Ability to collaborate with globally dispersed teams.
• Resilient under pressure and adept at managing ambiguity.
• Interdisciplinary knowledge to work across diverse industries effectively.

Send your cv to [email protected]

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team intro:

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

Responsibilities

- Responsible for the design and development of the TikTok customer service platform

- Deeply understand the business, provide users with intelligent and efficient service solutions through abstraction;

- Reasonably decompose and implement product requirements of different periods and urgency levels;

- Write technical documents and design plans for related products;

- Learn and research advanced technologies in the industry to maintain technological progress.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience

- Proficient in at least one programming language, such as Java, Golang, Python, or C++; Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservice architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects;

Preferred Qualification

- Good team communication and collaboration skills

- Minimum 5 years of working experience in relevant industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

In this role, you will:

• Design, develop, maintain Adobe Experience Manager (AEM) Sites/Forms solutions to meet evolving business requirements and user needs.
• Integrate AEM with the existing infrastructure, ensuring seamless compatibility and performance in line with organisational requirements.
• Collaborate closely with stakeholders, including UI/UX designers, business analysts, and developers, to deliver robust AEM solutions that enhance user experience.
• Build custom components, templates, workflows, and backend services within AEM, leveraging best practices to ensure maintainability, flexibility, and future scalability.
• Troubleshoot and resolve issues, ensuring optimal performance, security, and maintainability of AEM applications.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Hands-on knowledge and proven experience with AEM Sites and Forms, covering end-to-end web application development life cycle, which includes implementation, troubleshooting, performance tuning of web applications.
• Technically competent in one or more of the following languages, tools and technologies:
  i. Apache Felix, Apache Sling, Apache Jackrabbit, CRXDE, etc
  ii. Java/J2EE, Sling, JUnit
  iii. HTML, CSS, and JavaScript
  iv. Visual Studio Code IDE, GitHub
• Knowledge of the following tools will be advantageous:
  i. Adobe Target, Adobe Campaign, Adobe Audience Manager, Adobe Analytics
  ii. SEO and Web Accessibility tools such as SEMrush, SiteImprove, etc
  iii. Azure DevOps
• Familiarity with Agile Delivery Methodology.
• Strong knowledge of coding patterns and best practices to design and develop high-quality code.
• Experience in pair programming, code reviews and testing.
• Ability to gather user requirements and translate them to technical specifications.
• Experience in project and third-party vendor management.
• Good experience in building secure and resilient internet applications will be advantageous.
• Strong interpersonal and analytical skills, with a self-starter attitude and the ability to work independently and collaborate across teams.
  

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

Job Summary

You will be working with a team of professional engineers to challenge status quo, think different, thrive in ambiguity to meet mission objectives of our customers. You will lead a team of software engineers and work closely with other cross functional teams, Service Delivery Managers and Project Managers to deliver quality satellite ground software systems to our customers.

Job Responsibilities

• Drive the design and architecture of satellite ground control and antenna management software systems.
• Lead software team in implementing design, testing, verification, and validation of all software components.
• Implementation of cybersecurity measures for software applications
• Generate and maintain software development documentation.
• Plan and provide necessary software maintenance, training, and consultancy to users on the deployed software.
• Continuously develop new skills & techniques in software technologies to improve and reduce software development time and effort.
• Participate in the definition and development of future products.
• Collaborate with various stakeholders including customers, and engineering teams across organizations.
• Able to challenge the status quo, think different, thrive in ambiguity, care for team members and being ever curious.

Job Requirements

• Knowledge in Computer Engineering or related field.
• At least 5 years’ experience in mission critical system software development.
• Proficient in developing full stack applications, preferably with C#, JS.
• Experience with database, API design, network architecture, message broker, and cloud technologies.
• Experience with core engineering infrastructure tools such as GIT servers, CI/CD pipelines, Container Technologies.
• Familiar with agile software development lifecycles.
• Good understanding of hardware.
• Able to communicate in English and work in a fluid, innovative environment.
• Singaporean only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Job:

• Network design, implementation, testing, security, managing and maintenance of proposed system.

• Work closely with Team Leader to meet system delivery milestones.

• Provide technical documentation support to project and solutions teams, as well as hand over as-built system documentation to maintenance support team.

• Engage with back-line support and/or with vendor’s support to diagnose and rectify technical problems.

• Assist in day-to-day operation of the System Delivery team.

• Carry out other technical-related duties that may be required.

The Requirements:

• Degree or higher in Computer Science, Information Technology, Engineering or its relevant field, with network certification in CCNA, CCNP or CCIE.

• At least 3 to 5 years of experience in configuring and administering routers and switches (e.g. Cisco routers and switches, etc.), firewall products (e.g. Check Point, Forcepoint, etc.), F5 Load Balancers, AAA, NTP, IPS.

• Good understanding of network system, network architecture, routing, switching, firewall and security.

• Good interpersonal and communication skills to interact effectively at all levels.

• Proficient in performing network analysis and troubleshooting using network and protocol analyzers.

• Senior and Lead Network Engineer will be required to lead a team of network engineers.

To Apply:

Please send your latest CV in word file to [email protected]
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1551322)

Responsibilities

• Lead and provide guidance within the Transaction Monitoring and Sanction function
• Oversight of day to day Transaction Monitoring and Sanction function and monitor aging status
• Assist in performing level 2 review of corporate and STORMS alerts
• Review and checking of response for Production Orders and filing of STRs
• Assist in performing sample testing on commercial bank individual alerts cleared by Level 1 reviewers
• Review quarterly sample testing on Accuity (trade financing) alerts
• Annual review of transaction monitoring parameters and thresholds
• Review gap analysis performed by business units and assessed by team members
• Review of business/exception/extension memos
• Assist in management, HO, regulatory reporting, audit and regulatory inspections/requests
• Review of AML policy and procedure and to undertake appropriate changes
• Conducting AML related trainings
• Sharing session with Transaction Monitoring and Sanction team members during ongoing regular meetings
• Dissemination of regulatory updates from STRO/authority

Requirements

• Bachelor's Degree in Finance, Economics, Banking or equivalent discipline
• 5 years of relevant experience in similar capacity
• Strong communication and interpersonal skills to handle all stakeholders
• Good working knowledge in local rules and regulations

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Role Description

This is a full-time on-site role for a SOC Team Lead located in Singapore. As a SOC Team Lead, you will be responsible to:

• Plan monthly duty roster for site team.
• Cover shift function if there are any shift resources are absent.
• Generate report dashboarding for technical analysis.
• Proficient in Microsoft excel/Power BI.
• Will run operation and work the SOP to ensure the 24X7 Security operations support services operate effectively.
• Responsible for site monthly report and documentations submissions.
• Onboarding/off boarding of manpower resources (1 month).
• Submit monthly timesheet and monthly service report as part of billing documentation timely.
• Work with Main Contractor to ensure security devices or apps are patched and firmware versions are upgraded in accordance with IM8 requirements.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents
• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents
• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits.
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies
• 2 years of experience working in a security operation, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.
• Independent and capable of working in a high-pressure environment.
• Willing to work in rotational shift environment (including weekends and night shift).

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Organisational Development
• Contribute ideas, good practice, research, and analysis to the development of T&OD capabilities development strategy to ensure integration and alignment with SMU's strategic goals.
• Design and conduct organisation-wide and team specific learning needs analysis to identify critical skills gaps and development opportunities.
• Design, manage and deliver organizational development initiatives and interventions such as team development, competency-based learning, and change management; including capabilities programmes aligned to organisational strategic initiatives.
• Partner stakeholders to design learning strategy, define technical and functional competencies, learning pathways, and programmes to build capabilities and/or address skills gaps.
• Lead and contribute to assigned HR, OD and change management initiatives, programmes and interventions to facilitate organisational transformation, continuous improvements, a high-performing and learning culture.
• Learning & Development
• Design, implement, and manage the University's corporate learning curricula, elearning, webinars, materials, and programmes; source, commission and coordinate with external trainers and vendors as needed.
• With support from T&OD, HR Technology and Operations (HRTO) and IT teams, lead on the development, implementation and maintenance of learning management systems, including learning content and materials (e-learning courses, videos, toolkits, documents) and digital learning platforms.
• Plan, develop and deliver marketing and communication strategies, materials/info toolkits, to promote engagement with learning and development programmes and activities.
• Manage the L&D budget effectively, including cost analysis and internal/external vendor negotiations.
• Monitor, evaluate, analyse data, and report on the impact and effectiveness of learning and organizational development initiatives and programmes.
• Facilitate (as needed) learning programmes, focus groups discussions, team development activities and strategy planning sessions.
• Coach and support people leaders and employees in developing their leadership and management capabilities.
• L&D Programme Management
• Design, develop, and manage the implementation of L&D programmes/initiatives (e.g. short-term attachments, job rotations, etc) ensuring alignment with SMU career and talent development objectives.
• Oversee the management and administration of employee education sponsorships; act as adviser to Senior Management and staff on education sponsorship awards
• Monitor, evaluate and report on the effectiveness of L&D programmes and education sponsorship schemes, making policy changes and adjustments as necessary.
• Other duties within the scope and purpose of the job, as needed by management or department.

• Qualifications
• Degree/Diploma with at least 8 years' experience.
• Functional Competencies
• Knowledge and understanding of people management theories/ principles, change management and developing organisational culture.
• Strong project management skills and the ability to plan, execute, and evaluate learning and OD initiatives, programmes, cultural audits/assessments, 360-feedback processes in a multi-cultural and complex environment.
• Competence in the use of standard Microsoft Office Suite applications; experience with SuccessFactors, SAP HR, excel dashboards, and reporting tools preferred.
• Strong statistical and data skills to gather, analyse and present quantitative and qualitative data to drive actions
• Conversant in web-learning technologies, GenAI and virtual collaboration tools (e.g. Sharepoint, MS Teams, etc), and Microsoft Office Applications.
• Familiarity with learning management platforms to administer, track, and evaluate training programs, and competent in using training software, e-learning platforms, and multimedia tools for creating engaging training materials
• Strong project management skills and the ability to plan, execute, and evaluate training initiatives and materials
• Experience and/or certifications in the following areas would be advantageous:
• Training, facilitation and courseware/curriculum development.
• Design and management of 360 degree feedback.
• Coaching.
• Core Competencies
• Effective project management skills; ability to plan, organise, coordinate, multi-task and prioritise under pressure with minimal supervision.
• Excellent ability to identify and diagnose issues/problems, generate ideas and implement solutions to achieve results.
• Possesses accountability, detail-oriented and results-focussed.
• Demonstrates high level of empathy and advanced listening skills when communicating, influencing, problem-solving people matters.
• Strong interpersonal, communications and collaboration skills to present or facilitate confidently, influence and sustain relationships at all levels of the organization to achieve results.
• Other Attributes and Competencies
• Effective project management skills; possesses accountability, detail-oriented and results-focussed.
• Excellent ability to identify and diagnose issues/problems, generate ideas and implement solutions to achieve results.
• Ability to plan, organise, coordinate, multi-task and prioritise under pressure with minimal supervision.
• Strong interpersonal skills, communications and collaboration skills to influence and sustain relationships at all levels of the organization to achieve results.
• Strong numeracy and ability to gather, analyse and present quantitative and qualitative data to drive actions.
• Ability to present or facilitate confidently.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

NUS Enterprise is the Innovation & Entrepreneurial arm of National University of Singapore (NUS). The Ecosystem Building team operates one of the most extensive startup ecosystems in the world, leveraging on world-class research and innovation capabilities twinned with market connectivity through our regional and global nodes.

We are recruiting the pioneering team for our CyberSG Talent, Innovation and Growth (TIG) Collaboration Centre, established in collaboration with the Cybersecurity Agency of Singapore (CSA). The Centre serves as a convening platform to integrate and create cybersecurity programmes for industry and talent development in Singapore, and serves as a global node for international cooperation on innovation. It will help build a vibrant cybersecurity ecosystem by bringing together local and international cybersecurity stakeholders, including industry, academia, cybersecurity professionals and government stakeholders to leverage the opportunities posed by digitalisation. If you are eager to make a difference and are not afraid to be challenged, here is an opportunity to drive impact with an exceptional platform.

We are currently hiring a Venture Manager/Lead to anchor our Innovation (Venture Development) pillar.

In this role, you will:

• Develop and execute venture programmes that will help to nurture and grow cybersecurity companies in Singapore.
• Source and build pipeline of potential cybersecurity companies for the programme
• Serve as a mentor, co-builder and evangelist in journeying with selected companies in achieving their milestones thoughout the programme
• Cultivate relationships with mentors, industry experts, investors and partners to create a supportive network for the companies. Leverage on these connections to provide the companies with access to relevant expertise and resources, support them in fund raising and identify opportunities for growth.
• Ensure smooth execution of programme activities and manage related stakeholders and resources, both internal and external.
• Collaborate with local and global partners to foster innovation and entrepreneurship.
• Provide programmes needs analysis, proactively tracking programme progress and outcomes and iterate on programme design as necessary using a data driven approach.
• Serve as an active ambassador for our programmes and see to the marketing of our programmes to relevant audience.

Qualifications

• No less than 10 years of working experience in roles related to technology commercialisation, of which with no less than 5 years of experience in a business leadership role.
• Strong track record in developing and scaling up new ventures
• Strong network with innovation communities locally or overseas will be an added advantage.
• Excellent communication and presentation skill.
• Possess strong leadership and people skills. Is driven, flexible, entrepreneurial and resourceful.
• Good project management skills and readily embrace a data driven approach in providing operations and reporting.

We are a leading provider of arts education, offering visual arts classes, holiday art camps, and events for children and adults worldwide.

With a mission to inspire creativity and self-expression, we create educationally rich environments where imagination thrives.

Join our team and help shape the future of art education in Singapore!

About the Role:
As an Art Studio Manager, you will oversee the daily operations of three studios located at Great World, Tanglin Mall, and Jurong East. This dynamic role requires you to manage studio performance, ensure operational excellence, and nurture customer relationships. Your responsibilities include:

• Overseeing daily operations and managing team performance across all studios.
• Scheduling weekly team shifts and facilitating in-house training sessions.
• Managing customer accounts, addressing inquiries, and following up on leads.
• Monitoring and restocking studio resources to ensure smooth operations.
• Ensuring studios are clean, organized, and safe.
• Conducting weekly team meetings to align on goals and updates.
• Leading hiring processes for new teachers and staff.

This is a 5½-day workweek role. Flexibility is required to travel to all three locations.

About You:
We’re looking for a motivated and results-driven individual with a passion for arts education and team leadership. Ideal candidates will have:

• Proven customer support and sales experience.
• At least 1 year of supervisory experience.
• A minimum of 1 year of experience working with children.
• Strong organizational skills and attention to detail.
• Self-motivation and a results-oriented mindset.

What We Offer:

• A chance to lead and inspire a talented team.
• Opportunities for professional growth in a creative environment.
• The satisfaction of making a meaningful impact on students’ lives.

Next Steps:
Ready to take the lead?

Apply directly via the website or send your resume to [email protected].

We look forward to welcoming you to our creative community!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

The Client is a pretigious global bank.

Job Description

• Coach and guide relationship managers to achieve sales targets
• Ensure that the relationship managers adheres to all service standards
• Ensure that relationship managers comply to all regulations and compliance standards
• Able to manage and mitigate operations risk and ensure that the Bank’s operational requirements are adhered to

Skills and Requirements

• Minimally 6 years of experience within the banking scene with a proven track record in product sales & team management
• Processes strong knowledge in cross border regulations
• Strong stakeholder management skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

(EA: 11C5502 / R2199597)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Vice President (VP), Digital PM Lead Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The Digital PM Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Partner closely with a cross-discipline team of technology talent, strategists and producers to invent and execute innovative solutions across a diverse range of channels including digital, mobile and bank branches.
• Plays a key role in developing and managing the implementation of the digital product suite (Citibank Online and Citi Mobile App) for existing customers across businesses
• Plays a key role in managing digital governance and controls, with a sharp focus on clean execution and tightening process
• Manages issues and complaints on the platform including end-to-end tracking of critical incidents, internal governance and controls forum reporting
• Manages key projects/digital initiatives and delivers positive outcomes in line with business deadlines
• Proactively work with different stakeholders to identify pain points, key product capabilities, or points of differentiation that will help create a leading banking app
• Suggest innovative ideas and improvements in the customer journey to improve responses and design, and work as problem solver for key initiatives across multiple business areas to deliver digital projects
• Deliver against ambitious business objectives
• Provide platform, product, and customer experience leadership in a fast-paced environment
• Engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products
• Responsible for the overall vision, technical capabilities and roadmap of the digital product platform
• Engage with businesses and shape business and product requirements in to platform requirements
• Own the overall platform business plans and roadmaps
• Drive product development for new initiatives
• Make appropriate tradeoffs to optimize time-to-market
• Maintain the product roadmap, and clearly communicate goals, roles, responsibilities and desired outcomes throughout the company
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Bachelor's Degree in Computer Science/Business Management/Engineering
• Advanced degree
• Experience leading digital initiatives
• Extensive experience working with engineers and developers to understand what is technically possible.
• Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the servicing space
• Ability to communicate effectively with business seniors and technical teams

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

Guest Experience Leadership

• Ensure that all guests receive a warm welcome and exceptional service through phone call, email, Whatsapp and other communication channels
• Recruiting, Interviewing and Training of all Guest Experience Team Members.
• Put together SOP’s to address and resolve any guest concerns or complaints promptly and professionally.
• Monitor and maintain the Behold Julien high standards of service quality and guest satisfaction

Team Leadership and Development

• Lead, mentor, and develop the guest services team, fostering a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Conduct training sessions on service excellence, guest interaction, and operational procedures

Operations

• Coordinate with the Behold Julien venues and other departments to ensure seamless communication and service delivery.
• Oversee 7R Table Management System of reservations and seating arrangements to optimize the dining experience and manage guest flow.
• Oversee Zendesk, ticketing software system and ensure that all Guest Experience Agents are fully trained on said operating system.
• Ensure compliance with health and safety regulations and company policies

Service Improvement and Administration

• Continuously evaluate and improve guest service processes and standards.
• Collect and analyze guest feedback to identify areas for enhancement and implement action plans.
• Manage scheduling and staffing to ensure adequate coverage during peak times.
• Maintain accurate records of guest interactions, incidents, and feedback.

Qualifications:

• Minimum of 5 years of experience in guest services within the fine dining establishment.
• Minimum 1 year of experience with Seven Rooms Table Management system.
• Strong understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

Gilead currently has three shared services teams in Ireland, North America and Singapore to support the worldwide business,. The Global Financial Solutions (GFS) focus is on delivering innovative financial services & solutions to achieve a better, healthier world for all people.

This role will be part of our Global Financial Solutions (GFS) team based in Singapore and offer you the opportunity to work within a culture of highly motivated, talented individuals who are dedicated to the Company's mission. We are seeking individuals from diverse backgrounds who want to work together and support each other to help make a real difference in the lives of patients - people who thrive on performing well within a challenging and fast-paced environment, living our core values of Integrity, Teamwork, Excellence, Accountability and Inclusion.

General Job Requirements:

Reporting to the Sr Director, Finance - APAC GFS, this position will be leading the Record to Report (RTR) team in the management and delivery of RTR services for the Asian region including Hong Kong, Singapore, Taiwan, South Korea, China, Japan and Australia/New Zealand.

The customers for the RTR processes will be represented by Finance Directors of the Gilead countries in the AsiaPac Region and along with the broader finance team and business stakeholders.

Position Specific Job Requirements:

• Provide functional leadership and champion the GFS Visions
• Contribute to the development of the GFS culture to attain desired goals which will include efficiency and effectiveness targets
• maintains Establish strong personal credibility with the market finance team and build a strong relationship with stakeholders
• Recruit, retain, motive, performance manage and develop staff to operate the RTR processes
• Manage, train, and provide guidance and direction to the RTR team and market Users
• Manage the overall process effectively, reporting KPI’s and enhancing and streamlining the effectiveness of the process
• Recommend changes in processes and/or policies that identify and utilize technologies that will provide efficiencies
• Work with process specialists, in-country staff, supervisor and Manager to improve processes
• Ensure that all standards in the service partnership agreement are consistently met and key performance indicators achieved
• Manage, prepare, administer, and direct the accounting close and financial reporting process for the markets within their responsibilities
• Review and approve transactions and account reconciliations for the markets
• Maintain ledger integrity and ensure financial compliance with the worldwide Controller’s manual and to all applicable laws and regulations
• Help develop, maintain and assess internal controls related to Gilead’s accounting and financial reporting systems
• Coordinate and manage the transition of additional activity from the markets into the RTR team
• Coordinate the Balance Sheet Reviews with the Asian Controller and Market Finance Leads for all Asian Markets
• Interacts successfully with non-financial personnel as well as with internal and external auditors

Knowledge, experience, competencies:

• 10 years+ relevant experience in a multi-national environment (experience financial shared services is a must)
• Knowledge of the Biotech or pharmaceutical industry including market regulation and compliance would serve as a distinct advantage
• Accounting/ Finance / Business degree or MBA
• ACA/ACCA/CPA qualification is preferred - Big 4 or similar practice accounting background a distinct advantage
• People management experience preferable
• Strong knowledge of US GAAP, accounting principles and practices
• Experience in interacting with external and internal auditors along with detailed knowledge and experience of SOX Compliance is critical for the role
• Working knowledge and experience of Oracle and SAP or similar ERP product
• Proficiency with Microsoft tools (Excel, Outlook, and Word) required.
• Self-starter and able to act on own initiative
• Proven analytical ability and creative problem solving skills.
• Self-driven with high levels of integrity, excellence and teamwork.
• Excellent problem solving skills and ability to be detail oriented
• Capable of managing multiple priorities simultaneously, working under pressure and to meet strict reporting deadlines
• Excellent communication and interpersonal skills (oral, written, presentational);
• Project Management skills and experience desirable
• Demonstrates team work and collaborate approach to work
• Fluency in both written and spoken English and Mandarin are prerequisites, Japanese and Korean language skills a plus

Central Kitchen – Kitchen Assistant

• Industry: F&B (Central Kitchen)
• Remuneration: $3200 - $3500 (Depending on experience)
• Working Hours: 6 days work week.
• Location: Serangoon North (10 minutes bus from Hougang MRT)

Job Responsibilities:

• Prepare cold and hot food as per SOP.
• Chop, cut, and slice ingredients (vegetables and proteins).
• Assemble and package food for delivery or catering.
• Maintain hygiene and cleanliness in the kitchen and with equipment.
• Assist with inventory management and ordering supplies.
• Follow company and facility policies.
• Support the team while working independently when needed.

Job Requirements:

• Experience in food preparation (South Asian cuisine knowledge is a bonus).
• Minimum Basic Food & Hygiene Certification
• Ability to handle food preparation for large quantities.
• Team player with attention to detail.

Interested applicants please send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Rei Lai Yu Wen (R2199207)

Account Manager [After Sales Service]

Salary: $2800 - 3300 + $750 Transport Allowance
Working Days: 5 days , 8– 5.15pm
Location: Boon Lay

Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

​​​​​​​Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

• Responsible for contract renewals and simple repair quotations process.

​​​​​​​Health, Safety, and Compliance:

• Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

• Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices is a plus for the role.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a global leader in gateway services, who is seeking to recruit a Trainee Air Hub Lead - Load Control (Location: East). This position is based in Singapore.

Trainee Air Hub Lead - Load Control (Location: East)

Responsibilities:

You will perform Weight & Balance responsibilities for departing flights from Changi International Airport as well as departing flights from other international airports around the globe. Your essential roles are to ensure that the structural weights of an aircraft are within its safety parameters and that each departing flight is in "trim" and balanced within the centre of gravity. You will also be responsible for the completion of the Loadsheet and its related Weight and Balance documentation in accordance to IATA rules and regulations, handling pre-load calculations, load distribution and planning, timely issuance of loading instructions, and timely presentation of loadsheets to pilots before flight departures.

Requirements:

• Diploma in any discipline

• Able to read, write and communicate in English

• Comfortable with shift work

Others:

• Work Week & Shift: 6 days, rotating shift

• Staff transport will be provided for candidates working beyond midnight.

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Optimum Solutions (Registration Number: 199700895N)is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Digital Channels Subject Matter Expert- SME/Digital Channels Delivery Manager/Lead (Technology)

Job Description / Key Requirements:

• A degree in Computer Science and/or a business-related degree; or equivalent work experience.
• 10+ years in a technical delivery management in IT services organisations delivery Digital Banking or Digital Channels projects engagements.
• Must have overall 10 to 14 years experience
• Must have Recent working experience in Core Digital Channels/Digital Banking for at least 5+ years.
• Hands-on working experience as a Digital Channels SME / Technical Delivery Manager
• Must have hands-on experience and understanding of Agile and Agile ways of working.
• Must have hands-on experience end-to-end working in Technical and Functional projects delivery.
• 5+ years working experience in banking industry (projects) is a MUST.
• Good to have workin experience in Corporate Banking.
• Successful track record in end-to-end delivery and technical project management.
• 10+ years of experience in technical projects tracking, reporting and governance.
• Must have a good track record of key stakeholder management for technical project management.
• Knowledge in variou Quality frameworks and methodologies.
• Understanding of financial reporting and resources management including managing resources on bench.
• Domain : Digital Channels/Digital Banking

Key Responsibilities:

• Provide technical delivery leadership to deliver technology projects on time and within budget for Core Digital Banking/Digital Channels domain.
• Responsible for end-to-end customer satisfaction and overall technical delivery management.
• Engage with in-house functional and technical teams to deliver projects throughout the project life cycle.
• Actively involved in project resources identification and resource mapping for deliver the projects.
• Complete ownership for customer satisfaction and overall delivery excellence.
• Able to identify delivery gaps and ensure capacity management for quick resolutions.
• Responsible for projects financial and projects tracking.
• Act as an advisor to client stakeholders and technical teams on projects delivery management.
• Overall ownership of technical delivery for multiple projects
• Mandatory : Good understanding and experience of Digital Banking/Digital Channels and Agile Ways of Working
• Responsible for client stakeholder technical relationship management.

About our client: Our client is a leading international engineering consultancy.

*Please note that this role will be hired on a contract basis to support our client's ongoing project.

*Duration: 1 year (renewable)

*Work Location: Tuas (company transport is provided)

*Working days: 5.5 days

About the role:

• Report to the Chief Resident Engineer (CRE) and assist with coordination and interfacing matters with contractors on site.
• Focus on inter-disciplinary construction management by assisting the CRE in coordinating the existing team of discipline Lead Resident Engineers, including liaising with the in-house Engineering Design Manager (EDM) on any outstanding design issues affecting immediate construction activities.
• Lead and coordinate construction work interfaces between contractors, including managing tie-ins and collaborating closely with the counterpart Interface Manager.
• Organize interface meetings between various contractors to facilitate resolution of coordination and tie-in point issues.
• Work with the BIM Manager to set up interface BIM walkthrough sessions as needed with the contractors.
• Provide project delivery planning updates on interfacing and tie-in points, specifically addressing MEICA issues given the project's current stage.
• Coordinate and expedite urgent RFA/RFI submissions regarding interfacing matters, particularly between EPC1 and EPC2.
• Attend site meetings as required by the CRE and work internally to resolve technical issues with contractors concerning interfacing matters, with a specific emphasis on MEICA issues.
• Participate in and follow up on interface and coordination matters arising from Weekly Progress Meetings, MEICA Erection Meetings, Contractors Interface Meetings, BIM Review Meetings, and other relevant sessions, ensuring coordinated completion of the works leading into the Testing and Commissioning phase of the project.

About you:

• A relevant Mechanical Engineering Degree recognized by the Professional Engineers Board (PEB) or registration with the Joint Accreditation Committee of the Institution of Engineers Singapore (IES) / Association of Consulting Engineers Singapore (ACES).

• At least 10 years of relevant experience in design coordination, MEICA interface management, and construction of large infrastructure and/or industrial projects, waste to energy plants, power plant projects, or waste/water management projects in Singapore is preferred but overseas/international experience will also be considered as relevant for a multidisciplinary experienced candidate.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Join Our Team as our Lead Kids Fitness Coach at our Tanglin Mall academy!
First Konnection, an authorized Education Recruitment Specialist, is partnering with a leading sports education centre to find passionate educators eager to work in kids' fitness.

If you have experience in parkour and fitness coaching for children, we want to hear from you!

About the Role
As our Lead Kids Fitness Coach, you will design and lead dynamic fitness classes aimed at children aged 4 to 12.

This role requires a passion for child development, physical fitness, and coaching in a fun and supportive environment.

You'll use custom-built obstacle courses and engaging fitness challenges to help kids build confidence and motor skills.

Work Hours

• Weekdays: 9:30 AM to 6:30 PM (with a 1-hour lunch break)
• Weekends: 9 AM to 6:30 PM
• Half-day work: 3:30 PM to 6:30 PM (for half-day shifts)
• 5½-day work week

Work Location: Tanglin Mall, Singapore

Key Skills & Requirements

• Parkour or fitness coaching for children.
• Experience leading kids' fitness classes.
• Strong communication and leadership skills.
• Ability to engage with children of different skill levels.
• First-aid certification is preferred.

Submit your application here or directly on MyCareersFuture.

Let’s shape the future together!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

About IPOS International

IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore’s future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

Job Responsibilities

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business system of the Patent Search Examination & Analytics (SEA) Unit.

You will:-

• Ensure critical operational system is aligned with business needs to ensure business continuity and operational efficiency of internal and contracted processes.
• Plan and drive IT system upgrades through regular maintenance and system renewal.
• Provide solutions to address process and system issues when they arise.
• Analyse existing systems, business needs and users feedback, identify bottlenecks and implement system changes to improve system performance, user experience and optimise processes.
• Evaluate system data policy and implement system archival process.
• Ensure optimal utilisation of resources and be the go-to person on how data and technology can be used for enhanced performance tracking and transformed processes with automation.
• Review whether internal controls are sufficient and effective to mitigate risks. Lead system studies and innovation projects for adopting emerging technologies for efficiency gains using automation and AI and improving user experience for various functions within unit.
• Support Deputy Director in unit’s planning for budget, capacity projection and performance metrics.
• Undertake ad hoc unit projects assigned.

Are you the one? Please write to us if you have/are:

• A degree, preferably in systems engineering or computing, with 5 to 8 years of relevant working experience, preferably in system project and dashboard development. Background in patents, experience in data analysis, SQL and knowledge in VBA/Python, basic coding/programming knowledge is a plus.
• Organised, customer-oriented, meticulous, proactive, able to multi-task and meet tight deadlines.
• Analytical, resourceful, able to work independently and in a team involving multiple groups of users and technical teams.
• Able to drive system-related process improvements using evidence-based/data-driven approach.
• Proven track record of successfully launching new system including change management.
• Experience in agile, design thinking and user experience improvements.
• Excellent communication and collaboration skills.
• Proficient with Microsoft Office applications and in particular Microsoft Excel and PowerPoint.

To apply for this position, please email your CV to [email protected]

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come in and join our Asia-Pacific team as an Operational Excellence & Transformation Lead for CS Laboratory Solutions Asia-Pacific. As a Customer Services Operational Excellence Lead, you will play a key role in optimizing our customer service processes and workflows for Laboratory Solutions in Asia-Pacific countries to enhance service quality, increase efficiency, and drive customer satisfaction. Working closely with the country service heads, the regional and global enabling functions (Education, Project Management & Implementation, SLM, HSC and RSC), as well as with sales and finance stakeholders, you will identify areas for improvement, implement best practices, and drive initiatives to streamline operations. The role reports directly to the Head of DX CS AP.

Your tasks and responsibilities:

• You will be responsible for analyzing current customer service processes, workflows, and performance metrics to identify opportunities for improvement.
• You will be responsible for developing and implementing strategies to enhance operational efficiency, reduce response times, and improve first-contact resolution rates.
• You will collaborate with internal teams (e.g., customer support, IT, quality assurance) to implement process improvements and automation solutions.
  You will establish key performance indicators (KPIs) and metrics to measure the effectiveness of customer service operations.
• You will provide training, coaching, and support to customer service representatives to ensure adherence to best practices and standards.
• You will monitor customer feedback and satisfaction metrics to identify trends and drive continuous improvement initiatives.
• You will stay informed about industry trends, best practices, and emerging technologies in customer service operations.

As a Customer Services Transformation Lead for Asia Pacific, you will be responsible to secure achievement of FY25 DX Ambition commitments, by leading a sustainable, cross-zone/functional initiative (Transformation Plan) addressing the following 5 focus areas for Laboratory Solutions:

• Productivity: drive profitable growth by delivering CS Productivity with P&L Impact.
• Revenue: drive incremental revenue both from service and method/assay penetration.
• Customer: drive customer success and experience alongside customer services.
• People: develop workforce competencies and engagement.
• Portfolio: smoothly and successfully transition for legacy to the healthiest portfolio.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/

Your qualifications and experiences:

• You hold a bachelor’s degree in business administration, engineering, operations management, or related field.
• You have proven experience (5+ years) in customer service operations, process improvement, or operational excellence roles.
• You are proficient in process mapping, root cause analysis, and continuous improvement methodologies (e.g., Lean, Six Sigma).
• You have experience with customer relationship management (CRM) systems and customer service software is preferred.
• Certification in Lean Six Sigma, Process Improvement, or related areas is a plus.

Your personality and skills:

• You have strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.
• You have excellent project management skills with the ability to manage multiple projects concurrently and drive results.
• You have excellent communication, collaboration, and interpersonal skills with the ability to work effectively across all levels of the organization.

Our global team:

We are a team of 71,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance's sponsorship of a visa.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

The Applied Machine Learning (AML) - Enterprise team provides machine learning platform products on VolcanoEngine with cloud native resource scheduling system which intelligently orchestrates different tasks and jobs with minimised costs of every experiment and maximised resource utilisation, rich modelling tools including customised machine learning tasks and web IDE, and multi-framework high performance model inference services.

In 2021, through VolcanoEngine, we released this machine learning infrastructure to the public, to provide more enterprises with reduced costs of computation power, lower barriers to machine learning engineering and deeper developments in AI capabilities.

Responsibilities

Responsible for Ark Large Model Platform development on Volcano Engine, researching systematic solutions on large model solution implementations and applications in various industries, striving to reduce the IT cost of large model applications, meeting the users' ever-growing demand for intelligent interaction and improving the lifestyle and communications of users in the future world.

- Research, design, and develop computer and network software or specialised utility programs.

- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

- Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.

Qualifications

Minimum Qualifications

- B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions.

- Familiar with developments and operations of distributed systems under Linux platform.

- Proficient with at least 2 or more programming languages such as Golang / Python / C / C++ / Java / Scala / Javascript. ACM ICPC / Codeforces winners are preferred

- Excellent in technical design and coding skills. Able to balance technical perspectives with product sense, hardware performance & stability and team cooperation.

- Experienced or interested in at least one of the following topics:

1. Machine Learning Application: had experience in developments or implementations in data, model training, inference, application in various machine learning domains such as LLM / CV / NLP / Speech / Recommendation / Risk Control, etc.

2. LLM Application: dataset construction (conversations, RLHF, etc.), high performance finetuning (LoRA / P-Tuning / RLHG), model inference and deployment, applications (prompt engineering, retrieval augmentation, LangChain), new model exploration (LLama / Falcon / miniGPT4)

3. Cloud Computing: kubernetes application development (such as Operator), micro-service & service mesh, flow control, cloud storage, exploration of technology commercialization, Terraform and etc.

- At least 3 years of relevant experience.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.